TechRepublic

Displaying 41-80 of 218 results

  • Research // Nov 2012

    Windows 8 Business Intentions: Deployment Plans, Driving Factors, Roadblocks, and Strategies

    The Windows 8 Business Intentions: Deployment Plans, Driving Factors, Roadblocks, and Strategies report reveals key insights into who's moving to Windows 8, who's skipping it, and why. In this original research report from TechRepublic Pro and ZDNet, industry analysts break down the Windows 8 deployment plans of over 1,200 organizations...

    Provided By TechRepublic

  • Downloads // Aug 2012

    10+ tools you should have in your support tech repair kit

    Some techs seem to get by with just a multi-tool and a smile, but the rest of us need something more substantial. Here are 12 essential items to carry with you whenever you make a desktop call.

    Provided By TechRepublic

  • Research // Oct 2011

    ZDNet UK University Roadshow: What's it really like to work in IT?

    Discover the realities of working in IT. If you are preparing for a career in IT or are new to the industry, let us shed light on any vicious rumours before you start. If you are an IT veteran, you've probably encountered most of these issues and have a few...

    Provided By TechRepublic

  • White Papers // Sep 2011

    10 Firefox extensions that will enhance your Web surfing experience

    Because it is an open source project, the Firefox browser is continuously being improved and enhanced. These 10 Firefox extensions are just a few of the applications created for the platform by the community at large. One of the main benefits of all most all open source...

    Provided By TechRepublic

  • News // Sep 2011

    Save the Date: Anou's Keynote Address September 15, 2011

    Don't miss Anou's keynote speech, as she kicks off this year's Demand Gen 2011. Mark your calendar or register to attend live at www...

    Provided By TechRepublic

  • eBooks // Aug 2011

    E-Guide: What You Need to Know Before Buying Tablets for Your Business

    Tablets, it seems, are everywhere. While they haven't made laptops irrelevant for the mobile workforce yet, they're quickly bridging the productivity gap between smart phones and notebook computers. But questions still abound regarding how to utilize the tablet for business. The venture can be costly and everything from security to...

    Provided By TechRepublic

  • eBooks // Aug 2011

    E-Guide: 2011 Guide to Storage and Servers

    Today, we're seeing the rise of smart infrastructures. We now can dynamically change our networks, servers, and infrastructure to respond instantly to changing demands. But with greater power comes greater responsibility to both your clients and your IT Department. No doubt moving beyond projects to solutions will raise some questions....

    Provided By TechRepublic

  • Webcasts // Jun 2011

    Security in Google Apps

    Security concerns are all too frequently cited as a key reason that businesses and organizations choose not to embrace cloud computing, despite potential benefits in terms of reduced cost and administrative overhead. Google Apps, the online productivity and groupware suite, has a number of security features built in, both from...

    Provided By TechRepublic

  • Tools & Templates // Sep 2010

    Product usage survey

    You may not be seeing any obvious signs that your relationship with a client is souring, but there could be hints that everything isn't as rosy as it once was -- or could be again. This survey will help you evaluate your relationship with your client.

    Provided By TechRepublic

  • Downloads // Aug 2010

    10 Windows 7 power tweaks

    This handy roundup offers Windows 7 tips on everything from disabling Snap to restoring the Quick Launch Bar to limiting the applications your users can run.Links to each of the articles in this download are available in this 10 Things blog post.

    Provided By TechRepublic

  • Tools & Templates // Jul 2010

    Telephone interview cheat sheet

    Speed up the hiring process by making the most of phone interviews. This cheat sheet can serve as a template for all your phone interview needs.For more great interviewing resources and information, check out our Career Management blog.

    Provided By TechRepublic

  • Tools & Templates // Mar 2010

    Technical conference report template

    With today's shrinking IT budgets, tech leaders must get the maximum value from every training dollar. This IT conference report template will make it easier to justify costs, establish value, and enable staff to share information they pick up at technical events.

    Provided By TechRepublic

  • Tools & Templates // Mar 2010

    User satisfaction survey

    Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of easily answered check box questions designed to gauge user satisfaction with equipment and support. It also includes...

    Provided By TechRepublic

  • Downloads // Mar 2010

    TechRepublic 2010 IT skills and salary report

    In conjunction with Global Knowledge, TechRepublic presents this year's IT skills and salary report. Find out about IT employment trends, areas of growth and decline, skills that are in demand, highest-paying job roles, highest-paying certifications, and salary ranges broken down by region, job title, and industry. For comparison, check out...

    Provided By TechRepublic

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic

  • Downloads // Dec 2009

    The top 10 Microsoft Office tips of 2009

    Time for that final look back at the year's most popular tips for each Office app. This collection features 10 of the most highly rated Office articles.For more great tips, be sure to visit our Microsoft Office blog.

    Provided By TechRepublic

  • Downloads // Nov 2009

    Simplify migration with PCmover Pro

    While looking for a solution to migrate data and settings -- AND software -- to new machines, TechRepublic member Ron K came across a utility called PCmover Pro. He describes the success he had with this product. This download is also available as an entry in our TechRepublic...

    Provided By TechRepublic

  • Downloads // Nov 2009

    What Windows 7 means for IT pros

    More and more companies are looking at Windows 7 with an eye toward migrating from XP or Vista -- and IT pros in all capacities are likely to be affected to some degree. This collection of job-specific articles will help you get ready for the impact Windows 7 will have...

    Provided By TechRepublic

  • Webcasts // Sep 2009

    Live Event: Saving Money on Printing and Imaging Solutions

    Printing and imaging solutions are necessary expenses for companies of all sizes and saving money is the name of the game when it comes to replacement and upgrades. Unfortunately, what you see isn't always what you get and while you may be saving money upfront, the long-term costs are equally...

    Provided By TechRepublic

  • Downloads // Jul 2009

    10 ways to avoid expensive application downtime

    An application management strategy can help IT maintain effective performance and service levels and prevent costly failures. Here are some key features and capabilities to look for in an application management solution.This download is also available as an entry in our 10 Things blog.

    Provided By TechRepublic

  • Downloads // Jul 2009

    Full video of TechRepublic's 10-Year Anniversary Community Event

    On June 26, 2009, TechRepublic celebrated its 10-Year Anniversary with a Community Event in Louisville, Kentucky, where TechRepublic first launched on May 3, 1999 and where its editorial department still has its headquarters today. The event featured talks about the history and philosophy of TechRepublic that allowed it to grow...

    Provided By TechRepublic

  • Downloads // Jun 2009

    Social Networking in the Enterprise

    Social networking is growing rapidly as one of the primary ways people entering the workforce communicates. It's a communication medium they expect those of us managing today's businesses to provide and support. This cover story talks about the risks and advantages of social networking in the enterprise.

    Provided By TechRepublic

  • Downloads // May 2009

    Cashing the check on Green IT

    The goals of Green IT include minimizing the use of hazardous materials and being smarter with their disposal, maximizing energy efficiency, and encouraging recycling and/or use of biodegradable products ? without negatively affecting productivity. In this TechRepublic Cover Story, we will discuss some reasons to implement Green IT and some...

    Provided By TechRepublic

  • Downloads // Apr 2009

    Cover Story: How to develop a killer business case

    As an IT leader, you are often expected to contribute your ideas and recommendations to the decision-making process in your organization. The ideas are not scarce but sometimes it's difficult to present a clear and compelling business case, structured in the way it can be understood by others. However,this is...

    Provided By TechRepublic

  • Downloads // Apr 2009

    IT Cost Cutting: The Ninja Guide

    It's has been a long time since the heady days when funding for IT projects seemed to magically appear from nowhere. Many IT shops are now operating on razor-thin margins - just enough capital to keep the wheels on the operation. But what do you do when you're asked to...

    Provided By TechRepublic

  • Downloads // Apr 2009

    Resume Tool Kit for IT Leaders

    Are you prepared for the job hunt with a resume that will put you in the best light for potential employers? This special report gives you specific, tactical tips for creating the perfect IT leadership resume.

    Provided By TechRepublic

  • Downloads // Feb 2009

    TechRepublic's 2009 IT skills and salary report

    In conjunction with Global Knowledge, TechRepublic presents this year's IT skills and salary report. Find out about IT employment trends, areas of growth and decline, skills that are in demand, highest-paying job roles, highest-paying certifications, and salary ranges broken down by region, job title, and industry.For comparison, check out the...

    Provided By TechRepublic

  • Downloads // Dec 2008

    The top 10 Microsoft Office tips of 2008

    As you head into the new year, check out this rundown of the highest rated Office tips of 2008. You can download them here as a PDF collection or follow the links to individual posts in the Microsoft Office blog.

    Provided By TechRepublic

  • Downloads // Dec 2008

    Top 10 Windows XP tips of 2008

    TechRepublic has written thousands of tips, tweaks, tricks, and hacks since Windows XP first appeared on the scene -- and this year has been no exception. To wind up 2008, we put together this final collection of some of the highest rated Windows XP techniques of the year. For a...

    Provided By TechRepublic

  • Tools & Templates // Nov 2008

    Automated invoice template

    If you're looking for a convenient, no-frills way to generate invoices, this template may be just what you need. It prompts for client information, includes a table for listing charges, and calculates taxes and totals for you.For instructions on how to create your own Word invoice template (and how to...

    Provided By TechRepublic

  • Downloads // Oct 2008

    Top 10 U.S. college programs for IT

    This TechRepublic Special Report features our list of 10 "can't miss" undergraduate IT programs in the United States. These IT business education programs are aimed at students who want to get on the CIO career track, which includes IT professional roles such as support professional, network administrator, project manager, IT...

    Provided By TechRepublic

  • Downloads // Oct 2008

    Is IT hazardous to your health?

    Stress, burnout, and work/life balance are examples of employee issues you'll find in any work environment. However, IT pros may encounter a few extra health problems -- such as repetitive stress injuries, illness resulting from contact with user-borne viruses, eye strain, severe dust allergies, and possible exposure to toxic substances....

    Provided By TechRepublic

  • Downloads // Sep 2008

    Prepare for e-discovery requests: How to avoid disastrous legal sanctions and fines

    When companies are hit with a lawsuit, IT leaders are often ill-prepared for an e-discovery request. For instance, does your company have formal e-discovery policies? Do you know what data to store and how long to store it? IT leaders who stumble trying to answer these questions may be setting...

    Provided By TechRepublic

  • Downloads // Mar 2008

    The 10 roles you need for ITIL configuration management

    Many IT departments try to implement ITIL configuration management without giving much thought to the staffing of the configuration management service. Configuration management requires skilled people with standardized processes, but this aspect is often overlooked in the rush to find the perfect CMDB tool. Here are the essential roles you...

    Provided By TechRepublic

  • Downloads // Mar 2008

    60 indispensable Microsoft Word tips

    No matter how long you've been using Word, you can always learn new techniques to help you work faster and smarter. The tips and tricks in this updated collection cover Word 97, 2000, 2002 (XP), 2003, and 2007. They're organized into four sections: The Basics, Advanced Tips, Things You Don't...

    Provided By TechRepublic

  • Downloads // Mar 2008

    Which of these IT job roles is right (or wrong) for you?

    Unless you're very lucky, you probably won't find your ideal position in the IT world the first time out. In fact, you may not even know what your ideal position looks like until you've been laboring in the tech trenches long enough to get a sense of the industry and...

    Provided By TechRepublic

  • Downloads // Mar 2008

    TechRepublic's 2008 IT skills and salary report

    TechRepublic presents this IT skills and salary report, created in conjunction with Global Knowledge. Find out about IT employment trends, the job market outlook, areas of growth and decline, skills that are in demand, highest-paying certs, and salary ranges broken down by region, job title, industry, and experience.

    Provided By TechRepublic

  • Downloads // Mar 2008

    Office relocation checklist

    Whether you're helping a client tackle a move or relocating to a new building, you'll need to implement a system to help you get organized and avoid potential disasters. This checklist, based on suggestions submitted by TechRepublic members, covers questions, issues, and advice relating to office relocations.

    Provided By TechRepublic

  • Downloads // Nov 2006

    10+ e-mail best practices to share with your users

    These days, e-mail is used by just about everyone. Unfortunately, a lot of users out there don't use it right, flirting with security risks, consuming excessive bandwidth, and practicing lousy etiquette. These basic usage guidelines, encompassing things like virus protection, e-mail scams, attachments, and forwarding practices, will help safeguard your...

    Provided By TechRepublic

  • Downloads // May 2006

    Perform a wireless LAN site survey with this Excel macro tool and NetStumbler

    Learn how to perform wireless site surveys for optimum wireless LAN performance with the help of this Excel macro. The companion tutorial to this download is available as an article here. This Excel macro tool is designed to work with NetStumbler to help you complete a wireless...

    Provided By TechRepublic

  • Downloads // Jul 2009

    10 ways to avoid expensive application downtime

    An application management strategy can help IT maintain effective performance and service levels and prevent costly failures. Here are some key features and capabilities to look for in an application management solution.This download is also available as an entry in our 10 Things blog.

    Provided By TechRepublic

  • Downloads // Nov 2009

    What Windows 7 means for IT pros

    More and more companies are looking at Windows 7 with an eye toward migrating from XP or Vista -- and IT pros in all capacities are likely to be affected to some degree. This collection of job-specific articles will help you get ready for the impact Windows 7 will have...

    Provided By TechRepublic

  • Downloads // Nov 2009

    Simplify migration with PCmover Pro

    While looking for a solution to migrate data and settings -- AND software -- to new machines, TechRepublic member Ron K came across a utility called PCmover Pro. He describes the success he had with this product. This download is also available as an entry in our TechRepublic...

    Provided By TechRepublic

  • Downloads // Dec 2009

    The top 10 Microsoft Office tips of 2009

    Time for that final look back at the year's most popular tips for each Office app. This collection features 10 of the most highly rated Office articles.For more great tips, be sure to visit our Microsoft Office blog.

    Provided By TechRepublic

  • Downloads // Mar 2010

    TechRepublic 2010 IT skills and salary report

    In conjunction with Global Knowledge, TechRepublic presents this year's IT skills and salary report. Find out about IT employment trends, areas of growth and decline, skills that are in demand, highest-paying job roles, highest-paying certifications, and salary ranges broken down by region, job title, and industry. For comparison, check out...

    Provided By TechRepublic

  • Tools & Templates // Mar 2010

    Technical conference report template

    With today's shrinking IT budgets, tech leaders must get the maximum value from every training dollar. This IT conference report template will make it easier to justify costs, establish value, and enable staff to share information they pick up at technical events.

    Provided By TechRepublic

  • Tools & Templates // Mar 2010

    User satisfaction survey

    Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of easily answered check box questions designed to gauge user satisfaction with equipment and support. It also includes...

    Provided By TechRepublic

  • Tools & Templates // Jul 2010

    Telephone interview cheat sheet

    Speed up the hiring process by making the most of phone interviews. This cheat sheet can serve as a template for all your phone interview needs.For more great interviewing resources and information, check out our Career Management blog.

    Provided By TechRepublic

  • Downloads // Aug 2010

    10 Windows 7 power tweaks

    This handy roundup offers Windows 7 tips on everything from disabling Snap to restoring the Quick Launch Bar to limiting the applications your users can run.Links to each of the articles in this download are available in this 10 Things blog post.

    Provided By TechRepublic

  • Tools & Templates // Sep 2010

    Product usage survey

    You may not be seeing any obvious signs that your relationship with a client is souring, but there could be hints that everything isn't as rosy as it once was -- or could be again. This survey will help you evaluate your relationship with your client.

    Provided By TechRepublic

  • White Papers // Nov 2005

    Successfully Deploy and Maintain VoIP with these Best Practices

    Your VoIP vendor choice will influence your deployment and maintenance processes, but following general VoIP best practices will also increase the project's success. You can separate and handle voice traffic through standard, vendor-neutral protocols and design practices. Furthermore, general layout and design models for integrated VoIP and data networks provide...

    Provided By TechRepublic

  • Downloads // Nov 2006

    10+ e-mail best practices to share with your users

    These days, e-mail is used by just about everyone. Unfortunately, a lot of users out there don't use it right, flirting with security risks, consuming excessive bandwidth, and practicing lousy etiquette. These basic usage guidelines, encompassing things like virus protection, e-mail scams, attachments, and forwarding practices, will help safeguard your...

    Provided By TechRepublic

  • Downloads // Mar 2008

    TechRepublic's 2008 IT skills and salary report

    TechRepublic presents this IT skills and salary report, created in conjunction with Global Knowledge. Find out about IT employment trends, the job market outlook, areas of growth and decline, skills that are in demand, highest-paying certs, and salary ranges broken down by region, job title, industry, and experience.

    Provided By TechRepublic

  • Downloads // Mar 2008

    Which of these IT job roles is right (or wrong) for you?

    Unless you're very lucky, you probably won't find your ideal position in the IT world the first time out. In fact, you may not even know what your ideal position looks like until you've been laboring in the tech trenches long enough to get a sense of the industry and...

    Provided By TechRepublic

  • Downloads // Mar 2008

    60 indispensable Microsoft Word tips

    No matter how long you've been using Word, you can always learn new techniques to help you work faster and smarter. The tips and tricks in this updated collection cover Word 97, 2000, 2002 (XP), 2003, and 2007. They're organized into four sections: The Basics, Advanced Tips, Things You Don't...

    Provided By TechRepublic

  • Downloads // Mar 2008

    The 10 roles you need for ITIL configuration management

    Many IT departments try to implement ITIL configuration management without giving much thought to the staffing of the configuration management service. Configuration management requires skilled people with standardized processes, but this aspect is often overlooked in the rush to find the perfect CMDB tool. Here are the essential roles you...

    Provided By TechRepublic

  • Downloads // Oct 2008

    Is IT hazardous to your health?

    Stress, burnout, and work/life balance are examples of employee issues you'll find in any work environment. However, IT pros may encounter a few extra health problems -- such as repetitive stress injuries, illness resulting from contact with user-borne viruses, eye strain, severe dust allergies, and possible exposure to toxic substances....

    Provided By TechRepublic

  • Downloads // Dec 2008

    Top 10 Windows XP tips of 2008

    TechRepublic has written thousands of tips, tweaks, tricks, and hacks since Windows XP first appeared on the scene -- and this year has been no exception. To wind up 2008, we put together this final collection of some of the highest rated Windows XP techniques of the year. For a...

    Provided By TechRepublic

  • Webcasts // Feb 2013

    The I.T. Factor - SaaS: Making Good Cloud Decisions

    Cloud computing is still in its relative infancy in terms of user and enterprise adoption, but it already has an effect on how global business is conducted. Data storage, digital collaboration, software- and platform-as-a-service, and virtualization are among the many tools that have benefited from and/or originated because of cloud...

    Provided By TechRepublic

  • eBooks // Mar 2013

    Executive's Guide to Best Practices in SaaS and the Cloud

    This guide offers analysis, perspective, and advice to help you make the right decisions when implementing cloud solutions for your organization.

    Provided By TechRepublic

  • Webcasts // Mar 2013

    On-demand Webcast - Mobile Data Security: Why the Industry Must Improve - Or Else

    More than 1.2 billion smartphones will enter the market over the next five years, according to ABIResearch. This influx of mobile devices will forever change how business information is disseminated and stored. According to projections from an Enterasys survey, three out of four individuals believe their enterprise will implement BYOD...

    Provided By TechRepublic

  • Webcasts // Mar 2013

    On-demand Webcast - The New CRM: Interaction History and Social Sentiment Have Arrived

    CRM has always been one of the most highly regarded enterprise software applications. According to Forrester Research, CRM revenues will eclipse $15 billion by 2014, largely due to an increased desire for businesses to arm customer-facing employees and applications with powerful and accurate up-to-the-minute personalized insights. For years, CRM technology...

    Provided By TechRepublic

  • Webcasts // Mar 2013

    On-demand Webcast - ERP Enhances Every Aspect of Your Business: Find Out How

    By 2015, ERP revenues will eclipse $50.3 billion -- an increase of $10 billion from a few years ago. This uptick has occurred because organizations understand that ERP technology and strategies enable them to integrate fast and flexible business processes, accelerate time to market, improve asset utilization and create a...

    Provided By TechRepublic

  • eBooks // Aug 2014

    Executive’s guide to the business possibilities of 3D printing (free ebook)

    3D printing may hold both promise and peril, according to industry experts. This latest guide from ZDNet and TechRepublic looks at how this evolving technology is being used, the benefits it offers, and the concerns it raises.

    Provided By TechRepublic

  • Research // Aug 2013

    Research: IaaS impact on data center design and staffing

    The importance of Infrastructure as a Service (IaaS) is evident in the growing number of companies either already implementing, or planning to implement. Underscoring the strength of IaaS is the responses gathered in each of the last two Tech Pro Research surveys on the topic. The first, in April, detailed...

    Provided By TechRepublic

  • eBooks // Aug 2013

    Executive's guide to infrastructure as a service (IaaS)

    Develop the right cloud strategy for your organization with the help of the advice and insights collected in this latest guide from ZDNet and TechRepublic.

    Provided By TechRepublic

  • Downloads // Mar 2006

    Build an Excel spreadsheet application with the power of PHP and XML

    With the new XML features of Microsoft Office, you can build spreadsheets by simply using XML. This hack from PHP Hacks: Tips & Tools For Creating Dynamic Websites takes you through an example. By combining XML and PHP programming you can create a complete Excel spreadsheet application. This free...

    Provided By TechRepublic

  • Downloads // Jun 2005

    Word help ticket: Removing mistakes from the custom dictionary

    Your users run into a million day-to-day snags as they use Office applications, and although the problems usually aren't full-blown emergencies, they can be productivity killers (for you as well as for the users). Here's a graphical reference sheet you can keep on file for fielding the question of errors...

    Provided By TechRepublic

  • Downloads // Jun 2005

    Windows Server 2003 services that can be disabled

    One of the most effective ways to secure Windows Server 2003 is to turn off unnecessary services. This detailed Excel spreadsheet lists 102 Windows Server 2003 services, describes each service's function, specifies whether you can safely disable the service, and outlines the ramifications of doing so. The spreadsheet also lists...

    Provided By TechRepublic

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic

  • Downloads // Dec 2005

    Anatomy of Excel data analysis: Advanced graphs and PivotCharts

    Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within a vast range of skill level and knowledge. This series of Excel tutorials...

    Provided By TechRepublic

  • Downloads // Sep 2005

    10 things you should know about managing IT projects

    Taking a leadership role in an IT project can be daunting, especially to the novice. These pointers will help you bring organization, professionalism, and goal-oriented progress to the projects you manage. IT pros often find themselves suddenly in charge of managing a project without any preparation for what the...

    Provided By TechRepublic

  • Downloads // Feb 2005

    Create a site for e-commerce with PHP, MySQL, and PayPal

    This how-to article offers step-by-step instructions for adding e-commerce capabilities to your existing Web site using PHP, MySQL, and PayPal. The method outlined here lets you add e-business functionality to your corporate portal without a major allocation of scarce development resources.

    Provided By TechRepublic

  • Downloads // Jun 2005

    Five steps to take before deciding to relocate

    If you're weighing a job offer that entails relocating, make sure you thoroughly examine the myriad issues that come along with the move. The urge to move can be strong if you're frustrated in your job or you've been unemployed for a long time. But make sure you examine...

    Provided By TechRepublic

  • Downloads // Aug 2005

    Free Chapter Download - IT Manager's Tool Kit, Third Edition

    Download the Strategic IT Planning chapter for grassroots advice on defining the ideal IT organization and recommendations for creating an aligned enterprise. In addition, you'll learn how IT business alignment veers off track and discover methods for preventing such mistakes.

    Provided By TechRepublic

  • Downloads // Apr 2006

    Install and configure Multi Router Traffic Grapher (MRTG) 2.13.2

    In this download, we will configure MRTG to run as a daemon in the background, perform simple monitoring of a network device, configure the output to produce an index.html file, and finally, to have that index generated automatically. In the previous download, we learned how to create...

    Provided By TechRepublic

  • Downloads // May 2005

    Ten good reasons not to provide free tech support

    As an IT support professional, people routinely ask me to "help" then solve computer problems unrelated to my actual job. I like to help when and where I can, but there are serious pitfalls to accepting such requests. Providing free technical support is often not worth the price you pay,...

    Provided By TechRepublic

  • Downloads // Jul 2004

    Microsoft Access Help Desk Database

    Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as create reports.

    Provided By TechRepublic

  • Downloads // Jun 2005

    Make the best SAN choice with this storage comparison chart

    This downloadable chart provides a quick-glance comparison of some of the storage products and servers available from Dell, HP, and IBM. One of the most important decisions an enterprise information technology department can make concerns the choice of a storage area network (SAN) server solution. The major server vendors all...

    Provided By TechRepublic

  • Downloads // Jan 2006

    Track issued equipment and installed software with these comprehensive worksheets

    You need to account for every piece of equipment you issue and every application you install on user machines--but staying on top of all that recordkeeping can be a nightmare. These worksheets will make it easy to record and review what software is installed where and what equipment has been...

    Provided By TechRepublic