Telvista

Displaying 1-6 of 6 results

  • Case Studies // Nov 2012

    Major Internet Provider Speeds Up DSL Service

    A large telecom company had amassed a portfolio of five contact center outsourcing vendors. Following a thorough review of performance, capability, and pricing, Telvista was selected to continue handling DSL technical support for this client's customers. Telvista created a highly dependable and repeatable process for bringing new agents up to...

    Provided By Telvista

  • Case Studies // Nov 2012

    Customer Satisfaction Survey for Banking Institution

    The Client is one of the largest banks headquartered on the east coast. This banking institution decided that they needed a way to measure customer satisfaction and their customer's view of their banking services. Telvista's goal for this banking client was to help them identify specific areas where they could...

    Provided By Telvista

  • Case Studies // Nov 2012

    Demographic Survey for Wireless Company

    A fast-growing wireless company with over 1.5 million customers had a limited understanding of their customers. The company offers prepaid wireless phone service. The client turned to Telvista to acquire the customer knowledge they needed at a price they could afford. Telvista implemented an IVR-based survey solution for the client....

    Provided By Telvista

  • Case Studies // Nov 2012

    Telvista Served Symantec's Bottom Line

    Symantec, a world leader in Internet security technology with its Norton brand software products. Symantec needed a partner to answer incoming sales calls, close sales, and upsell premium products when applicable. Telvista mined CRM data showing that if the customer is buying product A, they are very likely to buy...

    Provided By Telvista

  • Case Studies // Nov 2012

    Telvista Successfully Migrates Clarify Customer to Thin Client

    The client wished to move its Client Relationship Management (CRM) system from the obsolete clientserver architectures of yesterday to an internet-based system in order to maintain support for this platform and to increase efficiencies. The primary business goals for the move were to reduce service-related costs and migrate to a...

    Provided By Telvista

  • Case Studies // Nov 2012

    Telvista Keeps the Money Flowing

    The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a single outsourcer. The lone outsourcer was handling 43% of the client's inbound calls. The client needed the risk-management value of...

    Provided By Telvista

  • Case Studies // Nov 2012

    Major Internet Provider Speeds Up DSL Service

    A large telecom company had amassed a portfolio of five contact center outsourcing vendors. Following a thorough review of performance, capability, and pricing, Telvista was selected to continue handling DSL technical support for this client's customers. Telvista created a highly dependable and repeatable process for bringing new agents up to...

    Provided By Telvista

  • Case Studies // Nov 2012

    Customer Satisfaction Survey for Banking Institution

    The Client is one of the largest banks headquartered on the east coast. This banking institution decided that they needed a way to measure customer satisfaction and their customer's view of their banking services. Telvista's goal for this banking client was to help them identify specific areas where they could...

    Provided By Telvista

  • Case Studies // Nov 2012

    Demographic Survey for Wireless Company

    A fast-growing wireless company with over 1.5 million customers had a limited understanding of their customers. The company offers prepaid wireless phone service. The client turned to Telvista to acquire the customer knowledge they needed at a price they could afford. Telvista implemented an IVR-based survey solution for the client....

    Provided By Telvista

  • Case Studies // Nov 2012

    Telvista Served Symantec's Bottom Line

    Symantec, a world leader in Internet security technology with its Norton brand software products. Symantec needed a partner to answer incoming sales calls, close sales, and upsell premium products when applicable. Telvista mined CRM data showing that if the customer is buying product A, they are very likely to buy...

    Provided By Telvista

  • Case Studies // Nov 2012

    Telvista Successfully Migrates Clarify Customer to Thin Client

    The client wished to move its Client Relationship Management (CRM) system from the obsolete clientserver architectures of yesterday to an internet-based system in order to maintain support for this platform and to increase efficiencies. The primary business goals for the move were to reduce service-related costs and migrate to a...

    Provided By Telvista

  • Case Studies // Nov 2012

    Telvista Keeps the Money Flowing

    The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a single outsourcer. The lone outsourcer was handling 43% of the client's inbound calls. The client needed the risk-management value of...

    Provided By Telvista