Twenty First Century Communications

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  • White Papers // Dec 2009

    High-Volume Inbound IVR - Critical for Business Continuity

    To most people, the terms "Crisis communication" and "Emergency notification" refer to phone calls, faxes, paging and e-mails - outbound messaging. And while outbound messaging is important in an emergency, inbound IVR (interactive voice response) can be even more critical. Inbound telecommunication is commonly used to support, reinforce and follow...

    Provided By Twenty First Century Communications

  • White Papers // Dec 2009

    High-Volume Inbound IVR - Critical for Business Continuity

    To most people, the terms "Crisis communication" and "Emergency notification" refer to phone calls, faxes, paging and e-mails - outbound messaging. And while outbound messaging is important in an emergency, inbound IVR (interactive voice response) can be even more critical. Inbound telecommunication is commonly used to support, reinforce and follow...

    Provided By Twenty First Century Communications