UBM Medica

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  • White Papers // Jan 2009

    Creating a Training Strategy and Evaluating Effectiveness

    The following are essential elements of an effective training strategy: Alignment with organizational and call center objectives: Training initiatives must be tied to overall organizational and call center objectives. Training initiatives should be driven by business needs, contribute to the goals of the entire organization, and provide individuals with the...

    Provided By UBM Medica

  • White Papers // Jan 2009

    Creating a Training Strategy and Evaluating Effectiveness

    The following are essential elements of an effective training strategy: Alignment with organizational and call center objectives: Training initiatives must be tied to overall organizational and call center objectives. Training initiatives should be driven by business needs, contribute to the goals of the entire organization, and provide individuals with the...

    Provided By UBM Medica