United Business Media

Displaying 1-2 of 2 results

  • White Papers // May 2009

    Discover Why Contact Center Quality Doesn't Measure Up - And What You Can Do About It

    This whitepaper discusses how one can increase customer satisfaction - and the center's strategic value - by fine-tuning quality monitoring processes. It looks at how internally focused measures and metrics need to be adjusted so that organizations never lose sight of customers preferences, and considers why it is important to...

    Provided By United Business Media

  • White Papers // May 2009

    3G Safeguards: Incomplete, Getting Better

    With more organizations using mobile broadband networks, IT managers should be very concerned about security. Safeguarding data as it travels the airwaves may be only part of a mobile security policy - enterprises must secure their devices and the data they store - but the airwaves are a good place...

    Provided By United Business Media

  • White Papers // May 2009

    Discover Why Contact Center Quality Doesn't Measure Up - And What You Can Do About It

    This whitepaper discusses how one can increase customer satisfaction - and the center's strategic value - by fine-tuning quality monitoring processes. It looks at how internally focused measures and metrics need to be adjusted so that organizations never lose sight of customers preferences, and considers why it is important to...

    Provided By United Business Media

  • White Papers // May 2009

    3G Safeguards: Incomplete, Getting Better

    With more organizations using mobile broadband networks, IT managers should be very concerned about security. Safeguarding data as it travels the airwaves may be only part of a mobile security policy - enterprises must secure their devices and the data they store - but the airwaves are a good place...

    Provided By United Business Media