University of Kragujevac

Displaying 1-31 of 31 results

  • White Papers // Jan 2015

    Continuous Improvement Practice in Large Enterprises:Study Results

    Continuous improvement is indispensable for ensuring the company's development and its survival on the constantly changing global market. Continuous improvement is particularly important in the quality and production management systems. A company should deliver a product compliant with a client's requirements in a specified time and at an appropriate price....

    Provided By University of Kragujevac

  • White Papers // Jan 2015

    Assets Management - A Conceptual Model Decomposing Value for the Customer and a Quantitative Model

    In this paper, the authors describe de application of a modeling framework, the so-called Conceptual Model Decomposing Value for the Customer (CMDVC), in a footwear industry case study, to ascertain the usefulness of this approach. The value networks were used to identify the participants, both tangible and intangible deliverables/endogenous and...

    Provided By University of Kragujevac

  • White Papers // Dec 2014

    Graph Theory Approach to Quantify Uncertainty of Performance Measures

    In this paper, the performance measurement process is studied to quantify the uncertainty induced in the resulting Performance Measure (PM). To that end, the causes of uncertainty are identified, analyzing the activities undertaken in the three following stages of the performance measurement process: design and implementation, data collection and record...

    Provided By University of Kragujevac

  • White Papers // Oct 2014

    Impact of Education, Gender and Age on Consumer Loyalty

    Constant changes of environment and business conditions in the context of the success and survival of the enterprise market opens the need for finding stable spots that might be starting point for management in terms of successful management. In this paper, certainly important role has customer with all its demands,...

    Provided By University of Kragujevac

  • White Papers // May 2014

    The Direct and Indirect Effects of Customer Focus on Performance in Public Firms

    It has been demonstrated within the literature that the practice of customer focus is significantly associated with customer satisfaction. However, the possibility that the construct of customer focus may affect other relevant measures remains underexplored. As such, this paper discusses the effect that customer focus has on organizational performance, operating...

    Provided By University of Kragujevac

  • White Papers // Oct 2013

    Improvement Toolbox Design for EFQM Criteria

    The EFQM excellence model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the organization what to do or how it should manage any of these areas. In this paper, the authors suggest a...

    Provided By University of Kragujevac

  • White Papers // Aug 2013

    Adapting E-Courses Using Data Mining Techniques - PDCA Approach and Quality Spiral

    In this paper, the authors present an approach to adapting e-courses based on original PDCA (Plan, Do, Check and Act) platform and quality spiral. An algorithm for the adaptation of e-courses was proposed and implemented into the moodle learning management system at the faculty of technical sciences. The approach is...

    Provided By University of Kragujevac

  • White Papers // Mar 2013

    Supply Chain Information Integration Through Service Oriented Architecture

    In recent years, information integration became significant problem for both natural and legal persons in everyday operations. Huge amount of information are available, but insufficiently processed in order to have useful value. Choosing the right combination of tools and technologies for integration is prerequisite for requiring information from multiple heterogeneous...

    Provided By University of Kragujevac

  • White Papers // Oct 2012

    Quality Management in Supply Chains: The Literature Review

    Supply chain management is used by most of the organizations world-wide, therefore the large number of studies has been done to explore this field. Moreover, its interlinking with the quality management perspective is still very limited. It is worth mentioning here that, in the present competitive world, the dynamics of...

    Provided By University of Kragujevac

  • White Papers // Oct 2012

    Transactional and Transformational Leadership: Development Through Changes

    The success and rewarding are mostly expressed in business performance at the end of the year. Transactional and transformational leadership as a new paradigm of quality effects on creation of roles and processes in the organization. From the leaders are expected to use leadership as a process of ensuring the...

    Provided By University of Kragujevac

  • White Papers // Mar 2012

    Measuring the Data Model Quality in the E-Supply Chains

    The implementation of Internet technology in business has enabled the development of e-business supply chains with large-scale information integration among all partners. The development of Information System (IS) is based on the established business objectives whose achievement, among other things, directly depends on the quality of development and design of...

    Provided By University of Kragujevac

  • White Papers // Sep 2011

    Quality Improvement Initiatives for Support Functions in an Industry: Two Cases

    The concept of quality improvement in industry has originated from the involvement of inspector which has become the most important part of manufacturing process or development activity. Over years, this initiative is migrated to various support functions of the industry. In this paper, emphasis has been given particularly in the...

    Provided By University of Kragujevac

  • White Papers // Sep 2011

    Reengineering the Supply Chain Human Dimensions Using Six-Sigma Framework

    In today's challenging business environment, accelerated competition among the companies has forced them to strengthen and measure their supply chain performance. As a result, supply chain management has become an important means for a company to gain a competitive advantage. In order to optimize a supply chain and strengthen business...

    Provided By University of Kragujevac

  • White Papers // Jun 2011

    Mining Association Rules to Evaluate Consumer Perception: A New FP-Tree Approach

    Association rule mining finds interesting relationships among large set of data items. While finding the important (or, frequent) relations from the set of consumer survey data, a modified algorithm based on frequent pattern growth is developed in this work. The sensitivity of support and confidence used for rule mining on...

    Provided By University of Kragujevac

  • White Papers // May 2011

    Metadata Quality Evaluation of Secondary Data Sources

    Quite some researchers use data sources collected by others for their own investigations. Because of this choice, the research becomes highly dependent on the quality of the secondary data sources used. Therefore, it is important that, prior to use, one is able to check the quality of secondary data sources...

    Provided By University of Kragujevac

  • White Papers // Jan 2011

    Supply Chain Performance Measurement System Based on Scorecards and Web Portals

    Successful supply chain management becomes essential for the ultimate success of corporations. Companies today seek an effective Performance Measurement (PM) system to maximize the bottom line. Unfortunately, performance measurement in the supply-chain field has not kept pace with today's world of interdependent business relationships. What companies need is a new...

    Provided By University of Kragujevac

  • White Papers // Jul 2010

    Service Quality and Customer Satisfaction in Public Transports

    In this paper, the authors identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to...

    Provided By University of Kragujevac

  • White Papers // Jul 2010

    Prioritization of Customer Needs in House of Quality Using Conjoint Analysis

    The priority structure of customer needs in House Of Quality (HOQ) forms the basis for the company to make the product more attractive to customers. In the traditional Quality Function Deployment (QFD) approach, the priority structure of customer needs is developed through assigning different importance weights for customer needs, which...

    Provided By University of Kragujevac

  • White Papers // Jun 2010

    Securing One's Own Job or Developing One's Firm: The Entrepreneurial Objective When Starting a Business

    In this paper, the authors deal with entrepreneurs' objectives when starting a business. At the very beginning of the firm, the entrepreneur chooses to secure their jobs or to develop their firms. The authors provide evidence on the determinants of individuals' aim using a rich database made of an entrepreneur...

    Provided By University of Kragujevac

  • White Papers // Jan 2010

    Fuzzy Logic and Management Mistakes in Contemporary Corporate Decision-Making

    Intensive and extensive, radical and dynamic changes in the today's environment require adjusted, creative and innovative managerial developmental solutions, also based on the fuzzy logic, needed for strategic decision-making in contemporary business conditions; otherwise the management cannot be able to successfully ensure further existence and development to the organizations. Although...

    Provided By University of Kragujevac

  • White Papers // Jan 2010

    Simulation of Quality Goals: A Missing Link Between Corporate Strategy and Business Process Management

    In this paper, the authors describe design methodology for quality goals simulation model as a supporting tool for quality goal-directed decision-making at strategic management level. The paper presents such an integrated system and draw attention to the essential role of simulation based strategic quality goal-directed decision-making within it. With proposed...

    Provided By University of Kragujevac

  • White Papers // Jan 2010

    Knowledge, Intelectual Capital and Quality Management as Well as Balanced Scorecard Lead to Improved Competitiveness and Profitability

    From the contemporary change management paradigm and new knowledge-based economy, the authors emphasize the impact of advanced managerial tools. As evidenced in practice, simultaneous implementation of several management approaches, concepts and methods brings about more integral corporate success. They advocate integration of up-to-date approaches, Knowledge Management (KM) and Intellectual Capital...

    Provided By University of Kragujevac

  • White Papers // Dec 2009

    Determination of Characteristics of Feromagnetic Material Using Modern Data Acquisition System

    This paper describes the use of modern measuring and data acquisition system for determining characteristics of feromagnetic material. For this purpose data acquisition card NI USB-6009, PC with data acquisition software and fluxmeter Electrical Steel Measuring System MPG 100 D were used. Based on the results obtained by measurements the...

    Provided By University of Kragujevac

  • White Papers // Oct 2009

    Cost Management Tools as Business Intelligence Base and Continues Improvements Assumption "Big Things are Packed in Small Boxes"

    Corporate cost management is a key prerequisite for successful management, a process of guiding the enterprise from the existing to the particular, desired performance. Traditional cost management systems, based on the use of financial indicators, do not satisfy the needs of modern enterprises. Conventional cost management system is based on...

    Provided By University of Kragujevac

  • White Papers // Oct 2009

    Training During ISO 9001 Implementation and Workers Involvement into the Quality Management Process in Montenegro

    According to several researchers, workers involvement into the implementation of a quality system in a firm is a key of its success. Since, training can improve workers involvement during the implementation of a quality system in a firm; the authors try in this paper to evaluate quantitatively in the case...

    Provided By University of Kragujevac

  • White Papers // Oct 2009

    Risk Management Processes in Supply Chains

    One of the keys of successful business last few years is effective dealing with risks in every meaning of that word. At the time when the world economic crisis largely limits business, successful risk management is the only way of survival for a large number of business systems. This paper...

    Provided By University of Kragujevac

  • White Papers // Jan 2009

    Occupational Safety And Risk Assessment in the Mining Industry

    Global dynamics of the technological changes creates a need for modern approaches while evaluating and analyzing the risk in the mining industry. Analyzing and managing technical systems in the mining industry is a key factor concerning the quality of their functioning. Dependability, safety and maintenance management based on the risk...

    Provided By University of Kragujevac

  • White Papers // Oct 2008

    The Quality Metrics of Information Systems

    Information system is a special kind of products which depends upon great number variables related to nature, conditions during implementation and organizational clime and culture. Because that Quality Metrics of Information System (QMIS) has to reflect all previous aspects of information systems. In this paper, are presented basic elements of...

    Provided By University of Kragujevac

  • White Papers // Apr 2008

    What is the Purpose of ISO 9000 Certification ? Empirical Evidence From French Micro-Data

    The ISO 9000 certification is often associated with quality approach, and activities that are by now widely diffused throughout business. The statistical research shows that quality management practice is one of the most utilized tools because in 1997, more than a third of industrial firms have received the quality certification....

    Provided By University of Kragujevac

  • White Papers // Apr 2008

    Integrative Augmentation of Standardized Management Systems

    The development, features and integrating abilities of different international standards related to management systems are discussed. A group of such standards that augment the performance of quality management systems in organizations is specifically focused on. The concept, characteristics and an illustrative example of one augmenting standard, namely ISO 10001, are...

    Provided By University of Kragujevac

  • White Papers // Jan 2008

    Methods for Measuring Customer Satisfaction in the Design Process

    In the design process, the designer makes decisions under uncertainty, contradiction and ignorance conditions. Are these decisions correct and to what extent? How much do they influence customer's satisfaction? These are only some of the questions the designers face all time. These dilemmas appear more in early phases of the...

    Provided By University of Kragujevac

  • White Papers // Dec 2009

    Determination of Characteristics of Feromagnetic Material Using Modern Data Acquisition System

    This paper describes the use of modern measuring and data acquisition system for determining characteristics of feromagnetic material. For this purpose data acquisition card NI USB-6009, PC with data acquisition software and fluxmeter Electrical Steel Measuring System MPG 100 D were used. Based on the results obtained by measurements the...

    Provided By University of Kragujevac

  • White Papers // Jan 2011

    Supply Chain Performance Measurement System Based on Scorecards and Web Portals

    Successful supply chain management becomes essential for the ultimate success of corporations. Companies today seek an effective Performance Measurement (PM) system to maximize the bottom line. Unfortunately, performance measurement in the supply-chain field has not kept pace with today's world of interdependent business relationships. What companies need is a new...

    Provided By University of Kragujevac

  • White Papers // Mar 2013

    Supply Chain Information Integration Through Service Oriented Architecture

    In recent years, information integration became significant problem for both natural and legal persons in everyday operations. Huge amount of information are available, but insufficiently processed in order to have useful value. Choosing the right combination of tools and technologies for integration is prerequisite for requiring information from multiple heterogeneous...

    Provided By University of Kragujevac

  • White Papers // Mar 2012

    Measuring the Data Model Quality in the E-Supply Chains

    The implementation of Internet technology in business has enabled the development of e-business supply chains with large-scale information integration among all partners. The development of Information System (IS) is based on the established business objectives whose achievement, among other things, directly depends on the quality of development and design of...

    Provided By University of Kragujevac

  • White Papers // Oct 2009

    Risk Management Processes in Supply Chains

    One of the keys of successful business last few years is effective dealing with risks in every meaning of that word. At the time when the world economic crisis largely limits business, successful risk management is the only way of survival for a large number of business systems. This paper...

    Provided By University of Kragujevac

  • White Papers // Oct 2009

    Cost Management Tools as Business Intelligence Base and Continues Improvements Assumption "Big Things are Packed in Small Boxes"

    Corporate cost management is a key prerequisite for successful management, a process of guiding the enterprise from the existing to the particular, desired performance. Traditional cost management systems, based on the use of financial indicators, do not satisfy the needs of modern enterprises. Conventional cost management system is based on...

    Provided By University of Kragujevac

  • White Papers // Jan 2008

    Methods for Measuring Customer Satisfaction in the Design Process

    In the design process, the designer makes decisions under uncertainty, contradiction and ignorance conditions. Are these decisions correct and to what extent? How much do they influence customer's satisfaction? These are only some of the questions the designers face all time. These dilemmas appear more in early phases of the...

    Provided By University of Kragujevac

  • White Papers // Oct 2014

    Impact of Education, Gender and Age on Consumer Loyalty

    Constant changes of environment and business conditions in the context of the success and survival of the enterprise market opens the need for finding stable spots that might be starting point for management in terms of successful management. In this paper, certainly important role has customer with all its demands,...

    Provided By University of Kragujevac

  • White Papers // May 2014

    The Direct and Indirect Effects of Customer Focus on Performance in Public Firms

    It has been demonstrated within the literature that the practice of customer focus is significantly associated with customer satisfaction. However, the possibility that the construct of customer focus may affect other relevant measures remains underexplored. As such, this paper discusses the effect that customer focus has on organizational performance, operating...

    Provided By University of Kragujevac

  • White Papers // Dec 2014

    Graph Theory Approach to Quantify Uncertainty of Performance Measures

    In this paper, the performance measurement process is studied to quantify the uncertainty induced in the resulting Performance Measure (PM). To that end, the causes of uncertainty are identified, analyzing the activities undertaken in the three following stages of the performance measurement process: design and implementation, data collection and record...

    Provided By University of Kragujevac

  • White Papers // Oct 2013

    Improvement Toolbox Design for EFQM Criteria

    The EFQM excellence model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the organization what to do or how it should manage any of these areas. In this paper, the authors suggest a...

    Provided By University of Kragujevac

  • White Papers // Oct 2012

    Quality Management in Supply Chains: The Literature Review

    Supply chain management is used by most of the organizations world-wide, therefore the large number of studies has been done to explore this field. Moreover, its interlinking with the quality management perspective is still very limited. It is worth mentioning here that, in the present competitive world, the dynamics of...

    Provided By University of Kragujevac

  • White Papers // Oct 2012

    Transactional and Transformational Leadership: Development Through Changes

    The success and rewarding are mostly expressed in business performance at the end of the year. Transactional and transformational leadership as a new paradigm of quality effects on creation of roles and processes in the organization. From the leaders are expected to use leadership as a process of ensuring the...

    Provided By University of Kragujevac

  • White Papers // Sep 2011

    Reengineering the Supply Chain Human Dimensions Using Six-Sigma Framework

    In today's challenging business environment, accelerated competition among the companies has forced them to strengthen and measure their supply chain performance. As a result, supply chain management has become an important means for a company to gain a competitive advantage. In order to optimize a supply chain and strengthen business...

    Provided By University of Kragujevac

  • White Papers // Jul 2010

    Service Quality and Customer Satisfaction in Public Transports

    In this paper, the authors identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport service taking into account both internal and external perspectives. In order to...

    Provided By University of Kragujevac

  • White Papers // Jul 2010

    Prioritization of Customer Needs in House of Quality Using Conjoint Analysis

    The priority structure of customer needs in House Of Quality (HOQ) forms the basis for the company to make the product more attractive to customers. In the traditional Quality Function Deployment (QFD) approach, the priority structure of customer needs is developed through assigning different importance weights for customer needs, which...

    Provided By University of Kragujevac

  • White Papers // Jan 2010

    Simulation of Quality Goals: A Missing Link Between Corporate Strategy and Business Process Management

    In this paper, the authors describe design methodology for quality goals simulation model as a supporting tool for quality goal-directed decision-making at strategic management level. The paper presents such an integrated system and draw attention to the essential role of simulation based strategic quality goal-directed decision-making within it. With proposed...

    Provided By University of Kragujevac

  • White Papers // Jan 2010

    Knowledge, Intelectual Capital and Quality Management as Well as Balanced Scorecard Lead to Improved Competitiveness and Profitability

    From the contemporary change management paradigm and new knowledge-based economy, the authors emphasize the impact of advanced managerial tools. As evidenced in practice, simultaneous implementation of several management approaches, concepts and methods brings about more integral corporate success. They advocate integration of up-to-date approaches, Knowledge Management (KM) and Intellectual Capital...

    Provided By University of Kragujevac

  • White Papers // Oct 2009

    Training During ISO 9001 Implementation and Workers Involvement into the Quality Management Process in Montenegro

    According to several researchers, workers involvement into the implementation of a quality system in a firm is a key of its success. Since, training can improve workers involvement during the implementation of a quality system in a firm; the authors try in this paper to evaluate quantitatively in the case...

    Provided By University of Kragujevac

  • White Papers // Jan 2015

    Assets Management - A Conceptual Model Decomposing Value for the Customer and a Quantitative Model

    In this paper, the authors describe de application of a modeling framework, the so-called Conceptual Model Decomposing Value for the Customer (CMDVC), in a footwear industry case study, to ascertain the usefulness of this approach. The value networks were used to identify the participants, both tangible and intangible deliverables/endogenous and...

    Provided By University of Kragujevac

  • White Papers // Aug 2013

    Adapting E-Courses Using Data Mining Techniques - PDCA Approach and Quality Spiral

    In this paper, the authors present an approach to adapting e-courses based on original PDCA (Plan, Do, Check and Act) platform and quality spiral. An algorithm for the adaptation of e-courses was proposed and implemented into the moodle learning management system at the faculty of technical sciences. The approach is...

    Provided By University of Kragujevac

  • White Papers // Jun 2011

    Mining Association Rules to Evaluate Consumer Perception: A New FP-Tree Approach

    Association rule mining finds interesting relationships among large set of data items. While finding the important (or, frequent) relations from the set of consumer survey data, a modified algorithm based on frequent pattern growth is developed in this work. The sensitivity of support and confidence used for rule mining on...

    Provided By University of Kragujevac

  • White Papers // Jan 2009

    Occupational Safety And Risk Assessment in the Mining Industry

    Global dynamics of the technological changes creates a need for modern approaches while evaluating and analyzing the risk in the mining industry. Analyzing and managing technical systems in the mining industry is a key factor concerning the quality of their functioning. Dependability, safety and maintenance management based on the risk...

    Provided By University of Kragujevac

  • White Papers // Jan 2015

    Continuous Improvement Practice in Large Enterprises:Study Results

    Continuous improvement is indispensable for ensuring the company's development and its survival on the constantly changing global market. Continuous improvement is particularly important in the quality and production management systems. A company should deliver a product compliant with a client's requirements in a specified time and at an appropriate price....

    Provided By University of Kragujevac

  • White Papers // Apr 2008

    What is the Purpose of ISO 9000 Certification ? Empirical Evidence From French Micro-Data

    The ISO 9000 certification is often associated with quality approach, and activities that are by now widely diffused throughout business. The statistical research shows that quality management practice is one of the most utilized tools because in 1997, more than a third of industrial firms have received the quality certification....

    Provided By University of Kragujevac

  • White Papers // Apr 2008

    Integrative Augmentation of Standardized Management Systems

    The development, features and integrating abilities of different international standards related to management systems are discussed. A group of such standards that augment the performance of quality management systems in organizations is specifically focused on. The concept, characteristics and an illustrative example of one augmenting standard, namely ISO 10001, are...

    Provided By University of Kragujevac

  • White Papers // May 2011

    Metadata Quality Evaluation of Secondary Data Sources

    Quite some researchers use data sources collected by others for their own investigations. Because of this choice, the research becomes highly dependent on the quality of the secondary data sources used. Therefore, it is important that, prior to use, one is able to check the quality of secondary data sources...

    Provided By University of Kragujevac

  • White Papers // Sep 2011

    Quality Improvement Initiatives for Support Functions in an Industry: Two Cases

    The concept of quality improvement in industry has originated from the involvement of inspector which has become the most important part of manufacturing process or development activity. Over years, this initiative is migrated to various support functions of the industry. In this paper, emphasis has been given particularly in the...

    Provided By University of Kragujevac

  • White Papers // Jun 2010

    Securing One's Own Job or Developing One's Firm: The Entrepreneurial Objective When Starting a Business

    In this paper, the authors deal with entrepreneurs' objectives when starting a business. At the very beginning of the firm, the entrepreneur chooses to secure their jobs or to develop their firms. The authors provide evidence on the determinants of individuals' aim using a rich database made of an entrepreneur...

    Provided By University of Kragujevac

  • White Papers // Jan 2010

    Fuzzy Logic and Management Mistakes in Contemporary Corporate Decision-Making

    Intensive and extensive, radical and dynamic changes in the today's environment require adjusted, creative and innovative managerial developmental solutions, also based on the fuzzy logic, needed for strategic decision-making in contemporary business conditions; otherwise the management cannot be able to successfully ensure further existence and development to the organizations. Although...

    Provided By University of Kragujevac

  • White Papers // Oct 2008

    The Quality Metrics of Information Systems

    Information system is a special kind of products which depends upon great number variables related to nature, conditions during implementation and organizational clime and culture. Because that Quality Metrics of Information System (QMIS) has to reflect all previous aspects of information systems. In this paper, are presented basic elements of...

    Provided By University of Kragujevac