Upstream Works

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  • White Papers // Mar 2009

    How to Improve First Call Resolution

    A large number of organizations have heard about First Call Resolution. However, it seems to be a peripheral concern as they look to increase call center efficiencies and handle issues more quickly. Many businesses operate remotely from their customers - the customers never come down to "The Store". They deal...

    Provided By Upstream Works

  • White Papers // Mar 2009

    How to Improve First Call Resolution

    A large number of organizations have heard about First Call Resolution. However, it seems to be a peripheral concern as they look to increase call center efficiencies and handle issues more quickly. Many businesses operate remotely from their customers - the customers never come down to "The Store". They deal...

    Provided By Upstream Works