Ventana Research

Displaying 1-9 of 9 results

  • White Papers // Feb 2010

    Improving the Contact Center Customer Experience: Supporting Data-Driven, Real-Time Customer Decisions

    Competing to attract new customers and retain existing ones in today's fast-paced, highly competitive markets requires many things; one of the most critical is ensuring that every customer interaction is handled as efficiently and effectively as possible. Failure to do so is likely to frustrate the customer, which in turn...

    Provided By Ventana Research

  • White Papers // Feb 2010

    Enterprise Reporting: A Sound Step to Superior Performance Management

    For organizations seeking to improve return, cut costs, manage risk and act on new opportunities, it's not hard to understand the need for high-quality Business Intelligence (BI) and performance management solutions. Most IT organizations have responsibility for lots of data, lots of applications - and hundreds, perhaps thousands, of reports....

    Provided By Ventana Research

  • White Papers // Oct 2009

    Requirements for 21st Century Spreadsheets

    What's one way to destroy a finance department's productivity? Get rid of spreadsheets. Or one way to immediately improve the finance department's productivity? Get rid of spreadsheets. This is the conundrum finance groups face. Desktop spreadsheets are inexpensive and versatile, and millions of people work with them every day. They're...

    Provided By Ventana Research

  • White Papers // Jul 2009

    How Ready Are You For Performance Management? How Companies Can Gain From Implementing A Dedicated Performance Management System

    This paper shows that paying greater attention to how a company manages the close is important, as is the software it uses to support the process. In particular, the research finds that companies that use desktop spreadsheets to manage their accounting close take longer and have more accuracy issues with...

    Provided By Ventana Research

  • White Papers // Apr 2009

    Unified Performance Management: The Key to Successful Performance Management

    The rapid pace of business today requires organizations to do everything possible to provide members of their workforce with the information and tools they need to successfully complete their tasks as fast as possible while still choosing the right action or making the best decision. But this same pace makes...

    Provided By Ventana Research

  • White Papers // Apr 2009

    Unified Performance Management

    The rapid pace of business today requires organizations to do everything possible to provide members of their workforce with the information and tools they need to successfully complete their tasks as fast as possible while still choosing the right action or making the best decision. Successfully implementing performance management first...

    Provided By Ventana Research

  • White Papers // Feb 2009

    Making One From Many: Standardized BI and Best Practices Help Ingersoll Rand Become a Single Global Entity

    BI, in short, is an indispensable central element in the goal of EDP, which is "the IT enablement" of a "business transformation" that will positively impact people (by facilitating cross-sector collaboration and sharing) and processes (by reducing implementation time and cost at every site and establishing consistency among them). The...

    Provided By Ventana Research

  • White Papers // Sep 2008

    Best Practices In Workforce Analytics: Applying Benchmarking To Mature Your Organization

    Through its Middle Cities Initiative, the Pioneer Institute has identified 14 cities in Massachusetts that are struggling with a number of related issues, including fiscal management, crime, education, and the need for lasting community and economic development. This paper will explore the use of municipal benchmarks in Massachusetts, with particular...

    Provided By Ventana Research

  • White Papers // Aug 2008

    Financial Performance Management For The 21st Century

    This paper defines Financial Performance Management (FPM) as the process of addressing the often overlapping issues that affect how well finance organizations support the activities and strategic objectives of their company and manage their own operations. FPM deals with the full cycle of the department's functions, including corporate and strategic...

    Provided By Ventana Research

  • White Papers // Feb 2010

    Improving the Contact Center Customer Experience: Supporting Data-Driven, Real-Time Customer Decisions

    Competing to attract new customers and retain existing ones in today's fast-paced, highly competitive markets requires many things; one of the most critical is ensuring that every customer interaction is handled as efficiently and effectively as possible. Failure to do so is likely to frustrate the customer, which in turn...

    Provided By Ventana Research

  • White Papers // Apr 2009

    Unified Performance Management: The Key to Successful Performance Management

    The rapid pace of business today requires organizations to do everything possible to provide members of their workforce with the information and tools they need to successfully complete their tasks as fast as possible while still choosing the right action or making the best decision. But this same pace makes...

    Provided By Ventana Research

  • White Papers // Sep 2008

    Best Practices In Workforce Analytics: Applying Benchmarking To Mature Your Organization

    Through its Middle Cities Initiative, the Pioneer Institute has identified 14 cities in Massachusetts that are struggling with a number of related issues, including fiscal management, crime, education, and the need for lasting community and economic development. This paper will explore the use of municipal benchmarks in Massachusetts, with particular...

    Provided By Ventana Research

  • White Papers // Apr 2009

    Unified Performance Management

    The rapid pace of business today requires organizations to do everything possible to provide members of their workforce with the information and tools they need to successfully complete their tasks as fast as possible while still choosing the right action or making the best decision. Successfully implementing performance management first...

    Provided By Ventana Research

  • White Papers // Jul 2009

    How Ready Are You For Performance Management? How Companies Can Gain From Implementing A Dedicated Performance Management System

    This paper shows that paying greater attention to how a company manages the close is important, as is the software it uses to support the process. In particular, the research finds that companies that use desktop spreadsheets to manage their accounting close take longer and have more accuracy issues with...

    Provided By Ventana Research

  • White Papers // Aug 2008

    Financial Performance Management For The 21st Century

    This paper defines Financial Performance Management (FPM) as the process of addressing the often overlapping issues that affect how well finance organizations support the activities and strategic objectives of their company and manage their own operations. FPM deals with the full cycle of the department's functions, including corporate and strategic...

    Provided By Ventana Research

  • White Papers // Feb 2009

    Making One From Many: Standardized BI and Best Practices Help Ingersoll Rand Become a Single Global Entity

    BI, in short, is an indispensable central element in the goal of EDP, which is "the IT enablement" of a "business transformation" that will positively impact people (by facilitating cross-sector collaboration and sharing) and processes (by reducing implementation time and cost at every site and establishing consistency among them). The...

    Provided By Ventana Research

  • White Papers // Oct 2009

    Requirements for 21st Century Spreadsheets

    What's one way to destroy a finance department's productivity? Get rid of spreadsheets. Or one way to immediately improve the finance department's productivity? Get rid of spreadsheets. This is the conundrum finance groups face. Desktop spreadsheets are inexpensive and versatile, and millions of people work with them every day. They're...

    Provided By Ventana Research

  • White Papers // Feb 2010

    Enterprise Reporting: A Sound Step to Superior Performance Management

    For organizations seeking to improve return, cut costs, manage risk and act on new opportunities, it's not hard to understand the need for high-quality Business Intelligence (BI) and performance management solutions. Most IT organizations have responsibility for lots of data, lots of applications - and hundreds, perhaps thousands, of reports....

    Provided By Ventana Research