Ventana Research

Displaying 1-4 of 4 results

  • White Papers // Feb 2010

    Improving the Contact Center Customer Experience: Supporting Data-Driven, Real-Time Customer Decisions

    Competing to attract new customers and retain existing ones in today's fast-paced, highly competitive markets requires many things; one of the most critical is ensuring that every customer interaction is handled as efficiently and effectively as possible. Failure to do so is likely to frustrate the customer, which in turn...

    Provided By Ventana Research

  • White Papers // Feb 2010

    Enterprise Reporting: A Sound Step to Superior Performance Management

    For organizations seeking to improve return, cut costs, manage risk and act on new opportunities, it's not hard to understand the need for high-quality Business Intelligence (BI) and performance management solutions. Most IT organizations have responsibility for lots of data, lots of applications - and hundreds, perhaps thousands, of reports....

    Provided By Ventana Research

  • White Papers // Oct 2009

    Requirements for 21st Century Spreadsheets

    What's one way to destroy a finance department's productivity? Get rid of spreadsheets. Or one way to immediately improve the finance department's productivity? Get rid of spreadsheets. This is the conundrum finance groups face. Desktop spreadsheets are inexpensive and versatile, and millions of people work with them every day. They're...

    Provided By Ventana Research

  • White Papers // Mar 2005

    Building The Business Case For On-Demand Workforce Management

    How can you make your workforce the most productive asset in your company? By methodically automating your overall Workforce Management business processes you can elevate the overall performance of your workforce, making for a more competitive organization. This paper will define Workforce Management and why it is important; examine the...

    Provided By Ventana Research

  • White Papers // Mar 2005

    Building The Business Case For On-Demand Workforce Management

    How can you make your workforce the most productive asset in your company? By methodically automating your overall Workforce Management business processes you can elevate the overall performance of your workforce, making for a more competitive organization. This paper will define Workforce Management and why it is important; examine the...

    Provided By Ventana Research

  • White Papers // Oct 2009

    Requirements for 21st Century Spreadsheets

    What's one way to destroy a finance department's productivity? Get rid of spreadsheets. Or one way to immediately improve the finance department's productivity? Get rid of spreadsheets. This is the conundrum finance groups face. Desktop spreadsheets are inexpensive and versatile, and millions of people work with them every day. They're...

    Provided By Ventana Research

  • White Papers // Feb 2010

    Enterprise Reporting: A Sound Step to Superior Performance Management

    For organizations seeking to improve return, cut costs, manage risk and act on new opportunities, it's not hard to understand the need for high-quality Business Intelligence (BI) and performance management solutions. Most IT organizations have responsibility for lots of data, lots of applications - and hundreds, perhaps thousands, of reports....

    Provided By Ventana Research

  • White Papers // Feb 2010

    Improving the Contact Center Customer Experience: Supporting Data-Driven, Real-Time Customer Decisions

    Competing to attract new customers and retain existing ones in today's fast-paced, highly competitive markets requires many things; one of the most critical is ensuring that every customer interaction is handled as efficiently and effectively as possible. Failure to do so is likely to frustrate the customer, which in turn...

    Provided By Ventana Research