workMETHODS

Displaying 1 - 3 of 3 results

  • Least Cost Call Routing (LCR)

    Case Studies // Jan 2011 // provided by workMETHODS

    Workmethods' client is a fast-growing VOIP company, was initially performing the routing decisions by hard coding the routes into the system until it added several new suppliers for call termination. As the new suppliers were changing rates more frequently, it opened a possibility of saving money through dynamic call routing. ...

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  • Interactive Voice Response (IVR) Solution

    Case Studies // Jan 2011 // provided by workMETHODS

    Workmethod's client, a high-tech services company, had price competition pressures to reduce cost. With low margins and skyrocketing customer support cost due to the high-tech nature of the product, they had to find means to further reduce the customer support costs. Following were key challenges: reduce customer support costs, maintain/improve ...

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  • Local Number Portability (LNP)

    Case Studies // Jan 2011 // provided by workMETHODS

    Workmethod's client, a fast-growing VOIP company, was facing challenges managing its LNP processes. LNP process involved exchanging data with carriers such as Global Crossing, Broadwing and PacWest and working through E911 issues as well as complicated LOA/LCR challenges. Most of these processes were manual and vendor processes had serious data ...

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