Zendesk

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  • An Enterprise Guide to 21st Century Customer Engagement

    White Papers // Jul 2012 // provided by Zendesk

    Conversations around your business and your customers are happening in greater numbers across an increasing number of communication vehicles every year such as Facebook, Twitter, forums, email, phone, live chat, blogs, and more. We are in a world where every business must consider the impact of offering customer support through ...

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  • Five Trends Impacting the Enterprise IT Help Desk

    White Papers // Jul 2012 // provided by Zendesk

    The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to keep pace with ever-increasing productivity demands. With so much at stake, it's important for IT departments to anticipate change and plan accordingly. ...

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