Conversations around your business and your customers are happening in greater numbers across an increasing number of communication vehicles every year such as Facebook, Twitter, forums, email, phone, live chat, blogs, and more. We are in a world where every business must consider the impact of offering customer support through ...Read more
The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to keep pace with ever-increasing productivity demands. With so much at stake, it's important for IT departments to anticipate change and plan accordingly. ...Read more
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