White Papers

TechRepublic's Resource Library is the web's largest directory of free vendor-supplied technical content. Take advantage of the library's white papers on an array of topics, from Big Data to cloud computing, mobility to security.

  • Report: M2M Video Solutions and Shopify

    White Papers // Nov 2016 // provided by Singtel

    The latest technology in the retail industry has played a major role in the ever changing world of customers' expectations. Retailers have to deploy digital solutions to help them gain valuable customer insights and remain competitive. This report explores some of the pitfalls of the retail industry and describes ...

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  • Peer 1 - eCommerce

    White Papers // Apr 2016 // provided by PEER 1 Dedicated Hosting

    Build an unstoppable online business with breathtaking customer experience built in.

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  • Cogeco Peer 1 - eCommerce

    White Papers // Apr 2016 // provided by PEER 1 Dedicated Hosting

    Build an unstoppable online business with breathtaking customer experience built in.

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  • Video: IBM ATM Maintenance

    White Papers // Mar 2016 // provided by IBM

    We understand that in order to get the maximum return on the investment in ATM infrastructure that system availability is of paramount importance. Our focus area is delivering a high level of service. Our operational support centre is 100% focused on driving our engineers to complete calls within the customer's ...

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  • A Retailers Guide to Getting Omnichannel Customer Service Right

    White Papers // Sep 2016 // provided by Zendesk

    Omnichannel retailing creates opportunities but it’s also raising expectations for seamless customer service on all channels. Download this guide from Zendesk to see how you can evaluate your current service and choose the right people, processes and systems to give your customers the service they want.

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  • How to Provide Global Service

    White Papers // Sep 2016 // provided by Zendesk

    It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support.

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  • Case Study: Deploying Zendesk for Trustpilot Customer Support

    White Papers // Aug 2016 // provided by Zendesk

    Trustpilot needed to establish an international support desk that could accommodate rapid growth and help them maintain the quality and reliability of their user-generated online business reviews. See how they achieved increased productivity, improved customer satisfaction and more with Zendesk.

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  • The Power of Predictive Analytics with SAP HANA

    White Papers // Jul 2016 // provided by SAP

    Traditional business intelligence tools provide limited explanations of why something happened, because most BI solutions are geared more for reporting and dashboard workflows that focus on the past. With predictive analytics, businesses can analyze historical data to find trends and patters. Read the solution brief and unleash the power of ...

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  • Retail in a Digital World: How to Survive and Thrive

    White Papers // Jul 2016 // provided by SAP

    Nearly all store sales will be influenced by digital in 2020, and the retailer of the future will excel at orchestrating core processes in the maze of near-infinite purchase paths available to ever-more discerning consumers. Automation, speed, and contextually driven decisions will create opportunities for retailers and help transform relationships ...

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  • Retail. Digital. Infinite Opportunities

    White Papers // Jul 2016 // provided by SAP

    Have you listened to your clothes lately? Lori Mitchell-Keller shares her point of view how the Digital Economy changes customers, competition, and the way to do business in Retail. Find out how Retailers that recognize the potential of digital technology in retail create infinite new opportunities and deliver new customer ...

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