Leadership

10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh

Download Now Free registration required

Executive Summary

Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness.

This download is also available as an entry in our 10 Things blog.

  • Format: PDF
  • Size: 188 KB