10 things to check before you start working on the help desk

If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call.

This download is also available as an entry in our 10 Things blog.

Provided by: Jeff Dray Topic: Date Added: Nov 2008 Format: PDF

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