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6 steps to better software documentation

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Executive Summary

Well-written documentation plays a far more important role than it is often given credit for. By answering common user questions, support documentation like a user manual or technical cheat sheet offers benefits to both the user and the developer?it allows users to get the most out of the software they've purchased and reduces after-sales support costs for developers. The steps outlined in this download are an example of a checklist or simple process flow to guide your actions as you develop software documentation.How do you handle documentation in your development house? Do you have some good advice to share on best practices for documenting software?

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