IT Employment

Can we call a truce? 10 tips for negotiating workplace conflicts

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Executive Summary

Whether two employees are fighting or a disgruntled client is on the verge of leaving, you -- yes, you -- can step in and help solve the problem. Veteran mediator Jeffrey Krivis offers some tricks of the trade.

This download is also available as an entry in our 10 Things blog.

  • Format: PDF
  • Size: 61 KB