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CRM Watchlist 2010

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Executive Summary

To engage that new breed of customer - the social customer - vendors of enterprise and small business software are transforming the way they build and deliver their goods. These CRM watchlists look at dozens of vendors attempting to evolve the kinds of software that both satisfy business' internal requirements and extend the channels to intersect with customers. Some of these vendors are doing great at it, some not so great. But all of these companies are worth your attention.

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