IT Policies

Help Desk & IT Asset Management Software – Extremely Affordable & Easy-to-Use

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Executive Summary

SolarWinds® Web Help Desk® (WHD) is a web-based help desk software that simplifies, centralizes and automates help desk management tasks including ticketing management, IT asset management, IT change management, knowledge management, incident & problem management, SLA management, & more. SolarWinds WHD provides email-to-ticket automation, dynamically assigns, routes and escalates trouble tickets based on customizable business logic, and allows you to associate IT assets with service requests. You can monitor technician performance using intuitive built-in reports & analyze customer satisfaction.

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