Date Added: Apr 2006
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units.
An SLA enables IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to deliver the required level of service. This template offers a framework for developing an SLA between your IT department and an internal business unit. It allows you to define key service offerings, performance goals and measures, constraints, and maintenance schedules, and it includes several addendums for recording supplemental details such as critical report outputs and a contact list.
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