Tech & Work

Ten good reasons not to provide free tech support

Download Now Date Added: May 2005
Format: PDF

As an IT support professional, people routinely ask me to "help" then solve computer problems unrelated to my actual job. I like to help when and where I can, but there are serious pitfalls to accepting such requests. Providing free technical support is often not worth the price you pay, either as a recipient or as provider. This list from help desk veteran Jeff Dray outlines ten good reasons to avoid providing free technical support.