IT Policies

The 10 roles you need for ITIL configuration management

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Executive Summary

Many IT departments try to implement ITIL configuration management without giving much thought to the staffing of the configuration management service. Configuration management requires skilled people with standardized processes, but this aspect is often overlooked in the rush to find the perfect CMDB tool. Here are the essential roles you should consider when embarking on a configuration management service.

This download is also available as an entry in our IT Leadership blog.

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