Date Added: Feb 2006
This Excel workbook offers a quick, easy way to keep your users informed about scheduled outages. Just plug in the relevant information and e-mail the report to all affected users and/or their managers.
When it comes to their computers, end users hate surprises. The surprise they hate the most is logging on to the network and discovering that the application or server they use every day is unavailable. Some interruptions of network services are unexpected, and there's not much you can do to stem the tide of calls to the help desk in emergencies. But you can eliminate a lot of unnecessary phone and e-mail contact about scheduled network outages by regularly notifying end users or their managers when a server or an application is going to be taken down for an upgrade or routine maintenance.
This workbook will make it easy to track and report on those scheduled outages, with fields for information such as:
- Date of scheduled downtime
- Name and location of server
- Affected applications
- Reason for downtime and expected duration
- Status of downtime request
- Affected users