Date Added: May 2005
User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. But to get accurate and useful results, it's important to develop a clear and simple assessment form. This revamped version of our sample survey offers a mix of easily answered check box questions designed to gauge user satisfaction with regard to both equipment and support. It also includes a number of open-ended questions to solicit feedback, specific concerns, and suggestions for improvement.
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