Business Intelligence

BI is more than just corporate reporting. It's a way to improve decision making, to cut costs, and to identify new business opportunities.

  • White Papers // Apr 2014

    Harvard Business Review: The Truth About Customer Experience

    Companies have long emphasized touchpoints - the many critical moments when customers interact with the organization and it's offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than...

    Sponsored By LogMeIn

  • White Papers // Apr 2014

    Mitigate the OWASP Top 10 Web Application Security Risks

    The OWASP Top 10 is widely recognized as one of the leading standards for identifying critical Web application security risks. This technical brief analyzes the risks in the OWASP Top 10 and outlines how you can protect your organization against each threat. Risks discussed in this paper include: cross-site scripting,...

    Sponsored By Imperva

  • Webcasts // Apr 2014

    Live Webcast: How to Simplify Deployment of Google Apps and Office 365

    Google Apps and Microsoft Office 365 each has its own vast ecosystem, from email to office applications to identity management. Google would prefer you live entirely in the Google environment, while Microsoft would prefer you live entirely in its Exchange/Office 365/Active Directory infrastructure. You are likely using a combination of...

    Sponsored By Centrify

  • White Papers // Apr 2014

    Fight Malware, Malfeasance and Malingering

    Every year brings an even more extreme set of threats to the enterprise than the last. Spam email used to be the number one headache. Now it’s been replaced with malware, spear phishing, and the infamous spin-off of the two, the advanced persistent threat (APT). Employee internet usage is also...

    Sponsored By F5

  • Videos // Apr 2014

    Keep Servers Up and Running and Attackers in the Dark

    An SSL/TLS handshake requires at least 10 times more processing power on a server than on the client. SSL renegotiation attacks can readily take advantage of the asymmetric workload. Attackers request a connection and then renegotiate the SSL connection repeatedly to max out the server’s CPU. The result: No legitimate...

    Sponsored By F5

  • White Papers // Apr 2014

    How to Fill the Threat Management Gateway Void

    The recent discontinuation of Microsoft Forefront Threat Management Gateway (TMG) requires enterprises to find a new solution to secure corporate access to the web. In choosing a new solution, it’s important for decision-makers to ensure that the solution they select includes the features and functionality necessary to ensure safe and...

    Sponsored By F5

  • White Papers // Apr 2014

    Top 3 Reasons for IT to Adopt Desktop Virtualization

    Driven by trends such as Bring Your Own Device (BYOD) and the consumerization of IT, organizations are increasingly adopting desktop virtualization. Even though these companies are driving down costs and improving operational efficiencies, some IT departments remain cautious and even downright skeptical about desktop virtualization. But with new hardware advancements—such...

    Sponsored By VMware

  • Videos // Apr 2014

    Whiteboard: Delivering Desktops and Applications as a Service

    VMware® Horizon View™ makes it easy to deliver desktops and applications as a service to your end users on top of your existing vSphere™ platform. Watch this whiteboard video from VMware reference architect, Tristan Todd, for a brief lesson on how to successfully deploy View for a flexible and secure...

    Sponsored By VMware

  • White Papers // Apr 2014

    Top 5 Reasons to Deploy Desktops as a Service

    No, the personal computer isn't dead, but it looks a whole lot different than it did just a few years ago. Even though organizations need to upgrade or replace many of their client systems, those physical units increasingly are being replaced by virtual machines. Desktops as a service (DaaS) may...

    Sponsored By Desktone

  • White Papers // Apr 2014

    Aberdeen Group Report: Improving Engagement with Multi-Channel Service

    In Aberdeen's Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a...

    Sponsored By LogMeIn

  • White Papers // Apr 2014

    Case Studies for Streaming Big Data Analytics and Real-Time Operational Intelligence

    Innovative companies are using streaming analytics to gain real-time Operational Intelligence that will help them improve business efficiencies, reduce costs, and identify new business opportunities. Download this research publication to learn, through a series of case studies, how supplementing existing Business Intelligence (BI) infrastructure with technologies that analyze streaming Big...

    Sponsored By Vitria

  • White Papers // Apr 2014

    The Essentials for a New Approach to Real-Time Business Activity Monitoring

    True business activity spans multiple applications, perhaps even multiple organizations. Very often, organizations do not have a clear understanding of the actual sequence of events that take place during the course of a complete business process. Through this detailed white paper, learn how innovative companies have used a new approach...

    Sponsored By Vitria

  • Webcasts // Apr 2014

    Live Webcast: Who’s Holding You Hostage? Tips from a Former FBI Negotiation Trainer on How to Get Through to Anyone

    Join us for this LIVE event! Wednesday, May 21st 11:00 AM PDT / 2:00 PM EDT The first make-or-break step in persuading anyone to do anything is getting them to hear you out. But one of the most effective ways to make that happen is to start listening to...

    Sponsored By Citrix Online

  • White Papers // Apr 2014

    Survey Report: The State of Real - Time Big Data Analytics

    Read how your peers ranked the importance of Big Data Analytics capabilities, the need for real-time Big Data Analytics, the ability to act on both streaming and stored data, the benefits from Big Data Analytics, and their preparedness for such initiatives. As the speed of business accelerates, organizations must be...

    Sponsored By Vitria

  • White Papers // Apr 2014

    The Next Big Thing in Big Data: Streaming Analytics

    Big Data in the enterprise should not live in a vacuum. It materializes from dozens of databases, applications, and external sources. It has to be ingested, transformed, enriched, analyzed, and ultimately shared back with the people who will use it to make decisions and serve customers. Waiting a day, an...

    Sponsored By Vitria

  • White Papers // Apr 2014

    Architectural Best Practices for Streaming Big Data Analytics

    More and more companies today are deploying Business Intelligence (BI) tools for optimizing daily business operations. Standard BI methodologies, unfortunately, have not been able to support analyzing and acting on live, streaming data. This whitepaper explores the use cases for streaming analytics in the era of Big Data, examines the...

    Sponsored By Vitria

  • White Papers // Apr 2014

    Storage: Economics Remains Crucial

    IT managers and industry experts talk a lot about performance and capacity, but those are often only replacement terms for the real issue: economics. Storage decisions are only necessary because of economics -- otherwise all data would be stored in main memory. With the data avalanche always looming and growing,...

    Sponsored By IBM

  • Videos // Apr 2014

    Engage, Empower and WIN customers by Making First the Mile Smarter with Kofax

    A video that will give you insights on how Kofax helps organisations to increase their responsiveness to customers and put emphasis on the need for a mobile application strategy. Watch this short video now to see how Kofax helped organisations grow their businesses while reducing operating costs.

    Sponsored By Kofax

  • White Papers // Apr 2014

    Forrester: Enterprises Shift To Smart Process Apps To Engage Customers

    This report will give you insights on how organisations can bridge the gap between systems that engage customers, using the latest mobile, social, analytics technology and systems of record. Download this Forrester report to learn how Kofax helped organisations improve their efficiencies and service qualities.

    Sponsored By Kofax

  • White Papers // Apr 2014

    Business Analytics Buying Criteria: The Three Maxims.

    In this Advisory, Clabby Analytics looks more closely at the importance of implementing an integrated infrastructure — and its relationship to business analytics. The paper will examine the business analytics workloads, discuss how these workloads put different demands on the underlying systems and infrastructure, and provide guidance designing an integrated...

    Sponsored By IBM

  • White Papers // Apr 2014

    IBM Rational targets engineering lifecycle management (Ovum)

    With increasing amounts of software content, the management of the systems engineering process has also proved increasingly challenging. Software, mechanical, and electrical engineers rely on their own toolsets, with the data from each tool locked away in its own repository. Lacking inter-process standards above the level of Internet protocols, most...

    Sponsored By IBM

  • White Papers // Apr 2014

    Make Better Decision Faster with Business Analytics on IBM Power Systems

    Watson’s success in the Jeopardy! challenge was inspiring, but the business impact of optimized systems design is just beginning. With smarter analytics solutions optimized on IBM Power Systems, you can put Watson's technology to work and ensure that you

    Sponsored By IBM

  • White Papers // Apr 2014

    ESG: IBM x3650 M4 BD: System x Server for Big Data Analytics

    The paper discusses the rise of Big Data and the importance of analytics for rapidly extracting insights from this data for improved business decisions. It outlines key market requirements for Big Data servers, & explains how the new x3650 M4 BD meet

    Sponsored By IBM

  • White Papers // Apr 2014

    Power Boost Your Big Data Analytics Strategy- Exec Summary

    An executive summary by Solitaire Interglobal Ltd. (SIL) of a research study on the impact of platform selection for Big Data Analytics (BDA). In this far-reaching research based on analysis of over 31,000 BDA environments SIL examined the real-world impact on businesses that deploy big data analytics on a variety...

    Sponsored By IBM

  • White Papers // Apr 2014

    Smarter Analytics for Insurers - Unlevel the Playing Field with Intelligent Infrastructures

    This Frost & Sullivan provides insight on the importance of infrastructure in optimizing analytics deployment and the key advantages derived by implementing IBM analytics infrastructure solutions. Read how insurance providers, such Unipol Group, Primerica, Unum Group, and Swiss Re, are using IBM Smarter Analytics approach to be more customer centric,...

    Sponsored By IBM

  • White Papers // Apr 2014

    IDC - Laying the Foundation for Successful Business Analytics Solution Deployments: The Critical Role of Hardware Infrastructure

    This IDC paper discusses the critical role of hardware infrastructure in business analytics deployments, citing best practices, the IDC's decision framework, and four client case studies - Wellpoint, Vestas, AXTEL, and Miami-Dade County. IDC's recommendation is that "infrastructure cannot — and should not — be an afterthought". Hardware infrastructure and...

    Sponsored By IBM

  • White Papers // Apr 2014

    Smarter Analytics for Communications Service Providers: Customer Insight from Analytics-Tuned Infrastructures

    This Frost & Sullivan provides insight on the importance of infrastructure in optimizing analytics deployment and the key advantages derived by implementing IBM analytics infrastructure solutions. Read how Communications Service Providers (CSPs), such as Sprint and Bharti, are using IBM Smarter Analytics approach to become more customer-centric, to better serve...

    Sponsored By IBM

  • White Papers // Apr 2014

    An Executive Guide to Analytics Infrastructure:Imperatives for Advanced Analytics

    Infrastructure Imperatives for Advanced Analytics.Get the most information from your data. Business has never been faster and is increasingly dependent on the timely analysis of large volumes of data for strategic and operational decisions. As executives come to rely on advanced analytics, the importance of a robust IT infrastructure cannot...

    Sponsored By IBM

  • White Papers // Apr 2014

    Cost vs. ROI: Is There Value to Virtualization and Cloud Computing?

    Done correctly, organizations should gain several advantages from server virtualization and cloud computing that will improve their overall ROI: less capex spending, greater flexibility and scalability, more security options with a hybrid cloud and overall savings. Cloud computing also enables greater agility, which is difficult to quantify but can contribute...

    Sponsored By Windstream Communications

  • White Papers // Apr 2014

    Where is the ROI for UC?

    What’s the business case for unified communications? The majority of companies (82%) that implement a UC solution earn a positive ROI. Yet, it can be challenging to get key decision makers on board. Learn how to build a business case for UC by evaluating hard- and soft-dollar savings opportunities, exploring...

    Sponsored By Windstream Communications

  • White Papers // Apr 2014

    IDC Interactive White Paper: Best Practices for Cloud Adoption

    Discover how your IT organization can become more agile by leveraging Cloud computing to its full potential. Enter a few basic details in this online tool to generate a customized IDC white paper that outlines the benefits and best practices of cloud implementation.

    Sponsored By IBM

  • White Papers // Apr 2014

    IDC White Paper: Best Practices for Cloud Adoption

    Adopting the Cloud is not a "one-off" engagement. Rather, it's a journey, spanning multiple stages of adoption. Lear about best practicies in infrastructure, process, and skill-sets as your organization embarks on it's own Cloud journey.

    Sponsored By IBM

  • White Papers // Apr 2014

    Using Convergence to Simplify Mobility

    Common misconceptions about unified communications (UC) and mobility may lead IT to dismiss UC solutions, but there’s more to UC than VoIP and more to mobility than cell phones. Find out what UC really is and how it can solve a host of problems for your mobile workers, whether they...

    Sponsored By Windstream Communications

  • White Papers // Apr 2014

    How Leaders Are Accelerating Competitive Differentiation With Cloud

    According to a survey by the IBM Centre for Applied Insights and Oxford Economics, business leaders are becoming increasingly focused on the business value of cloud. Although the participant’s cloud strategies differ in terms of scope, platform and delivery models, the primary takeaway from the survey is that cloud is...

    Sponsored By IBM

  • Case Studies // Apr 2014

    Under Cloud Cover: How leaders are accelerating competitive differentiation

    According to a survey by the IBM Center for Applied Insights and Oxford Economics, business leaders are becoming increasingly focused on the business value of cloud. Although the participant’s cloud strategies differ in terms of scope, platform and delivery models, the chief takeaway from the survey is that cloud is...

    Sponsored By IBM

  • Case Studies // Apr 2014

    Case Study :Drivewyze eliminates costly IT infrastructure

    In this recently published case study, you can read about the challenges Drivewyze was facing and why they chose an IBM solution. You’ll also learn how Drivewyze eliminated the need for additional resources to manage its infrastructure, reined in IT costs with a fully managed model and increased customer satisfaction...

    Sponsored By IBM

  • White Papers // Apr 2014

    Embedding BI Into Your Software Solution — Best Practices

    More and more software companies are considering the addition of an analytics module to their product suite. This strategy has compelling business value—analytics can add 20% to 30% of top line revenue to your organization’s top line. This represents your organization’s best opportunity to add revenue and profit for both...

    Sponsored By Birst

  • White Papers // Apr 2014

    7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM)

    Discover seven indications that you need advanced analytics for your CRM application and why they matter. Learn about common CRM data analysis pain points and how advanced CRM analytics can solve them. Gain insights into why businesses invest in CRM analytics and the benefits such investments offer. This whitepaper covers...

    Sponsored By Birst

  • White Papers // Apr 2014

    Anatomy of a Decision: Birst vs. Tableau Report

    The demand for enterprise business intelligence initiatives has skyrocketed on the promise to empower businesses to make better data driven decisions. Access to BI tools is no longer only in the jurisdiction of a select few employees highly trained in statistical analysis. Line of business users are demanding better insight...

    Sponsored By Birst

  • White Papers // Apr 2014

    Data Discovery and Business Intelligence — Uncovering the Best Fit

    Companies have traditionally adopted business intelligence solutions to support business decision making on a consistent daily basis, bringing data from disparate systems into a common data structure or warehouse for reporting, analysis and creating analytic applications. Emerging data discovery tools have focused instead on providing data savvy users with free-form,...

    Sponsored By Birst

  • White Papers // Mar 2013

    SPSS Stastics White Paper: The Risk of Using Spreadsheets for Statistical Analysis

    While spreadsheets are widely used for statistical analysis, they are useful only to a certain point. When used for a task they’re not designed to perform, or for a task beyond the limit of their capabilities, using spreadsheets can be risky. Read this paper to learn about more powerful yet...

    Sponsored By IBM

  • White Papers // Oct 2013

    Profit Magazine: Everything You Know About Sales is Wrong

    Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

    Sponsored By Oracle

  • White Papers // Oct 2013

    Know What Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Sponsored By Oracle

  • eBooks // Mar 2014

    Business Value Drivers in Digital Commerce: Key Capabilities for Growing Revenue eBook

    This report will look at how leading organizations influence average order value, customer frequency, and customer satisfaction through customer engagement, precision marketing, and exceptional fulfillment practices. Aberdeen will examine the key drivers and pain points organizations face in relation to their digital strategy and the key differentiating strategies, capabilities, and...

    Sponsored By IBM

  • eBooks // Mar 2014

    Understanding the Real Impact of Social Media Monitoring on the Value Chain eBook

    This document will detail the form, extent, and impact of social media monitoring and analytics on supply chain processes and e-commerce initiatives.

    Sponsored By IBM

  • White Papers // Oct 2013

    IT Security. Fighting the Silent Threat

    Kaspersky Lab experts are releasing new research designed to assist you in your cybersecurity business decisions. “IT Security. Fighting the Silent Threat” is a global report into business attitudes and opinions on IT security. Download the report now to get quantifiable statistics about perceived versus real cyberattacks, such as: ...

    Sponsored By Kaspersky Lab

  • White Papers // Jan 2014

    Who’s Spying on You?

    You’re aware of the threats of malware to your business but what about the ever-changing ground rules? Cybercriminals today are launching attacks against businesses by copying sophisticated malware and techniques used to target governments and high-profile organizations. Don’t get caught in the crossfire. Read our special report "Who's spying...

    Sponsored By Kaspersky Lab

  • White Papers // Sep 2013

    Transforming spreadsheets: planning, budgeting and forecasting for midsize companies

    A spreadsheet-based approach to performance management won't meet the challenges facing growing midsize businesses. You need confidence in the information you're using for critical decision-making. Read this white paper to see how IBM® Cognos® Express can transform spreadsheet-only processes to create flexible and timely plans, budgets and forecasts.

    Sponsored By IBM

  • Downloads // Oct 2013

    Intel® Advisor XE 2013

    This breakthrough threading prototyping tool simplifies data-driven threading design for C, C++, C#, and Fortran application architects. Quickly prototype multiple threading designs and compare the projected performance scaling and synchronization issues. Evaluate design alternatives before investing in implementation and without disrupting product development and release cycles. Select the design with...

    Sponsored By Intel Software

  • eBooks // Mar 2013

    Expert Integrated Systems: Changing the Experience and Economics of IT

    In this eBook, we take an in-depth look at expert integrated systems - what they are, how they work, and how they have the potential to help CIOs achieve dramatic savings while restoring IT's role as business innovator.

    Sponsored By IBM

  • White Papers // Nov 2013

    Getting more from big data, faster

    The IBM PureData System can help your company keep up with the volume and complexity of data. It is a key component of the IBM Big Data platform, and provides a smarter approach for organizations to deploy complete, ready-to-run systems optimized for analytics and transactional data workloads in hours without...

    Sponsored By IBM

  • White Papers // Dec 2009

    Reaping the Benefits of Next Generation Dashboards

    Traditional BI solutions face many obstacles and limitations. However, the need for timely and succinct business intelligence (BI) continues to grow. As a result, BI has continued to evolve - creating a next generation of BI. This white paper explores how organizations are demanding more integrated and flexible business intelligence...

    Sponsored By SAP

  • Case Studies // Mar 2014

    HP: Risky business: why business leaders must take action on Windows XP?

    This ZDNet and TechRepublic guide, in association with HP, looks at what's at stake for those who're still on XP, explains some of the threats, and offers options to help the risk-exposed take action to protect their business.

    Sponsored By HP

  • White Papers // Feb 2014

    Google Apps for Business - Simple, Proven, Transformative

    1-page overview of the benefits provided by Google Apps for Business. How Google Apps for Business helps users work better together while bringing you the benefits of pure cloud. Learn why 5 million businesses have gone to Google Apps for Business to lower costs and liberate IT. Download this quick...

    Sponsored By Google

  • White Papers // Dec 2012

    Taming the Data Beast: Integrating Systems and Applications for a Better Business

    Businesses are inundated with data from a variety of systems. Customer relationship management (CRM), point-of-sale, Web analytics, logistics, customer support and many other systems create a nearly insurmountable of data that businesses are looking to turn into actionable information. Leveraging data is difficult enough, but tracking and managing change, auditing,...

    Sponsored By Dell Software

  • eBooks // Oct 2013

    Top 6 Project Breakdowns (and How to Fix Them)

    Project management is either one of those things that you are really good at, and you can breeze right through without any issues, or it's something that drives you crazy. Every business owner has experienced some form of project failure, but why? Study the top reasons that projects fail to...

    Sponsored By ConnectWise

  • eBooks // Mar 2014

    2014 Cloud Guide: Insights For a Great Migration

    The cloud space is noisy—full of opinions, statistics and data. There’s plenty of information out there—but knowing what and who to trust can be a challenge. Here’s a quick look at important cloud computing trends and a short list of trusted resources that will point you in the right direction....

    Sponsored By Windstream Communications

  • Webcasts // Jan 2014

    Webcast: 3 Steps to Content Sharing and Collaboration ft. Forrester Research

    Consumer sync and share tools help people access and send personal files, but smart IT leaders know that businesses require more than just ease-of-use. Strong security, mobile support, and deployment architecture are just a few of the many important factors to consider when evaluating vendors for a company-wide solution. Where...

    Sponsored By Box

  • Downloads // Oct 2013

    Intel® Parallel Studio XE 2013 SP1

    Efficiently boost application performance. This development suite offers industry-leading compilers, along with highly tuned performance libraries for math, crypto, imaging, compression, and others. Harness performance from the latest processors simply by recompiling your code. Scale for multicore and many-core architectures with Intel® Threading Building Blocks and Intel® Cilk Plus™ parallel...

    Sponsored By Intel Software

  • Downloads // Oct 2013

    Intel® Inspector XE 2013

    Intel® Inspector XE finds memory leaks, corruption, deadlocks, data races, and more in C, C++, C#, F#, Fortran, and MPI applications. Use a normal build: no special compiler or recompiles are required. Heap growth analysis and debugger breakpoints simplify diagnosis of difficult bugs early in the development cycle―when they are...

    Sponsored By Intel Software

  • White Papers // Feb 2014

    IDC Technology Spotlight: Optimizing Storage with All-Flash Solutions

    Today, enormous amounts of data are being created from a variety of sources, such as applications, new mobile devices, big data analytics, and the cloud. This is changing the speed with which business is conducted and the scale in which it occurs. Moreover, the digital explosion shows no sign of...

    Sponsored By Hitachi Data Systems

  • Case Studies // Mar 2014

    Cisco Annual Security Report 2014 (CASR)

    You have to know the threats to stop them. It's not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the...

    Sponsored By Sourcefire, Inc.

  • White Papers // Feb 2014

    Smarter Customers, Smarter Commerce: Innovations in the Banking Industry

    The banking industry is being transformed in response to the economic, regulatory, and technological forces around it. Business and individual consumers are finding themselves empowered in the transformation process, and banks are realizing that they have to compete to retain and grow their customer base. A strong customer orientation is...

    Sponsored By IBM

  • White Papers // Mar 2013

    IDC Analyst Paper - Expert Integrated Systems: A Next Generation Computing Platform

    This white paper discusses an important sea change happening in IT: the development of expert integrated systems. Converged systems are becoming increasingly important in the systems market. Similarly, convergence is occurring in middleware core runtime services for application development and deployment that are being unified as an enterprise application platform....

    Sponsored By IBM

  • White Papers // Jan 2013

    Types of Electrical Meters in Data Centers

    There are several different types of meters that can be designed into a data center, ranging from high precision power quality meters to embedded meters (i.e. in a UPS or PDU). Each has different core functions and applications. This white paper provides guidance on the types of meters that might...

    Sponsored By APC by Schneider Electric

  • White Papers // Mar 2012

    Expanding BIs Role by Including Predictive Analytics

    In today's economic downturn, organizations are looking for ways to improve the way they do business to keep ahead of the competition and improve revenue. Increasingly, organizations are finding that the benefits of BI can be complemented when combined with predictive analysis. Specifically, more insight can be gained, and even...

    Sponsored By SAP

  • White Papers // Jul 2012

    Best Practices for a BI & Analytics Strategy

    At a time of great economic volatility, there has been a significant decrease in the ability of decision makers at all levels to rely effectively on only experience or intuition to make decisions. The demand to respond faster, with greater insight into ongoing internal and external events based on facts,...

    Sponsored By SAP

  • eBooks // Dec 2013

    Agile Portfolio Management eBook

    In order to compete in the 21st century, your company needs to move, pivot and innovate faster than your competitors. Think of the companies, the software and the brands that you admire. They innovate. They design and produce the most coveted new things. They invest in the idea that innovation...

    Sponsored By Rally Software

  • Webcasts // Feb 2014

    HP: Forrester Research: Application Management- Better Outcomes, Faster Results

    Conditioned by experiences with mobile and cloud-based software, customers are demanding faster responsiveness to their needs. Winning or losing customers now depends on your ability to remove delivery barriers so you can produce high-quality applications on demand. The race for customers is on—are you prepared to win? Join us...

    Sponsored By HP

  • White Papers // Nov 2013

    Security Without Compromise: Context-Aware and Adaptive Next-Generation Firewalls

    Mobility has brought down the wall between business and personal, spiking corporate productivity and putting work/life balance within reach. The bring-your-own-device (BYOD) phenomenon is a way to be constantly connected for work, family, and play. Companies that do not adapt and allow people to work where, when, and how they...

    Sponsored By Cisco

  • White Papers // Nov 2013

    Benchmarking Your Service Desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Sponsored By Citrix Online

  • White Papers // Feb 2014

    Making Financial Services Cloud-Ready

    Financial institutions have the opportunity to streamline operations and realize savings from the cloud just like many organizations in other industries have achieved before them. But unlike organizations in less sensitive and less regulated verticals, financials have been understandably hesitant to place all of their trust in cloud services. By...

    Sponsored By INetU

  • White Papers // Feb 2014

    Post-Breach Survival Guide

    The onslaught of cyber-attacks and organized criminals seeking to steal corporate data has put even the most well-defended organizations at risk of suffering a data breach. While organizations shouldn’t give up their efforts to institute preventative IT security controls, they should also steel themselves to the all-too-real possibility of suffering...

    Sponsored By INetU

  • White Papers // Feb 2014

    Who, What, When, Where and Why: Tracking the 5 Ws of Change in Active Directory, SharePoint, SQL Server, Exchange and VMware

    Many organizations rely on IT to prevent and detect tampering, unauthorized access or errors within their key enterprise technologies. Learn the limitations and capabilities of native auditing tools and how a third-party solution can help protect your system, data, productivity and bottom line.

    Sponsored By Dell Software

  • White Papers // Mar 2014

    Using Anomalies in Crash Reports to Detect Unknown Threats

    One of the biggest challenges organizations face when protecting their intellectual property and other sensitive data is detecting, inspecting, and stopping attacks that are capable of bypassing their cyber defenses. This white paper examines the “risk indicators” that can be observed in the anomalous activity taking place across a network....

    Sponsored By Websense

  • eBooks // Jan 2014

    Putting the Design in Responsive Design

    Mobile devices are rapidly becoming the predominant consumer choice, with adoption increasing daily as PC sales diminish in response.Designing your digital site for desktop or laptop, as well as tablets and smartphones within a single codebase, is called responsive design. The promise of responsive design? A single, digital site optimized...

    Sponsored By Acquia

  • Webcasts // Mar 2014

    Live Webcast: Smart Strategies for Data Backup and Recovery

    Everyone knows the dire consequences of data loss. The key is how to work pre-emptively to avoid them by employing smart strategies for backup and recovery. Smart strategies are centered around an essential understanding of why systems fail and what can be done to play it safe with your...

    Sponsored By Unitrends

  • White Papers // Jul 2013

    File Sharing: Risk or Remedy?

    Ever-increasing file sizes. Document-centric, complex collaboration needs. Two big reasons organizations are turning to cloud file sharing (CFS) as a lightweight but effective solution. Read this complimentary report and learn more about: Document-centric collaboration and how to complement your existing ECM ecosystem with CFM applications Feature...

    Sponsored By Box

  • White Papers // Jan 2014

    Improving Engagement with Multi-Channel Service

    Abstract: Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer....

    Sponsored By LogMeIn BoldChat

  • White Papers // Apr 2014

    Forrester: Enterprises Shift To Smart Process Apps To Engage Customers

    This report will give you insights on how organisations can bridge the gap between systems that engage customers, using the latest mobile, social, analytics technology and systems of record. Download this Forrester report to learn how Kofax helped organisations improve their efficiencies and service qualities.

    Sponsored By Kofax