Collaboration

Using the latest vendor white papers, learn how to use unified comms, social business and project management to get more accomplished.

  • White Papers // Apr 2015

    Death of The Web Conference (As We Know It)

    It comes as no surprise that the sheer volume of meetings is on the rise for today’s average employee. Nor should it come as a shock that the vast majority of today’s employees report they get little or no value out of most of the meetings they attend. Yet, few...

    Sponsored By LogMeIn Australia

  • White Papers // Apr 2015

    Unshackling Online Meetings for Business Users

    Online meetings are ideal for collaboration both within the business and with customers, but too often technology solutions get in the way, creating delays or even missed meetings that can jeopardise opportunities and revenue. This Report will Identify how organisations today are improving their collaboration systems and avoiding the costly...

    Sponsored By LogMeIn Australia

  • White Papers // Apr 2015

    Forbes Insights: Tooling Up for Collaboration

    Collaboration is key. To most organizations, in fact, it is a significant source of comparative advantage. As such, the number of meetings—opportunities to share concerns, plan strategies, prioritize focuses, coordinate responses and track progress toward goals—is on the rise. The following report combines quantitative research sponsored by join.me by LogMeIn...

    Sponsored By LogMeIn Australia

  • Webcasts // Mar 2015

    Live Webcast: How to Promote Technical People

    Join us for this LIVE Event on: Date: Tuesday, April 14, 2015 Time: 10:00 am PST / 1:00 pm EST It's easy to give someone a promotion, but it's not so easy to know whether you are giving it to the right person and whether that person is prepared for...

    Sponsored By Citrix

  • White Papers // Mar 2015

    Best Practices Approach for Migrating to Richer Collaboration

    Businesses are exploring new delivery models to support increased collaboration. They are considering a variety of models, such as on premises, cloud (public/private), and/or hybrid, to gain flexibility, simplified management, and more consistent services. They are also considering a variety of infrastructure options like dedicated, hosted, and/or virtualized. Find out...

    Sponsored By Cisco Systems

  • White Papers // Mar 2015

    Forbes Insights - Boost Innovation With Video Communications

    Video communications and videoconferencing have been a part of corporate life for decades. It already is a staple of executive conference rooms, and many larger organizations maintain in-house or contracted video capabilities for special events and presentations. Now, thanks to easy-to-use technology and affordable options, a wide range of employees...

    Sponsored By Cisco Systems

  • Downloads // Mar 2015

    Achieve More with Video Collaboration - Cisco CMR

    As the workforce becomes more mobile and distributed, leaders recognise that video is an essential component of effective business collaboration. Video conferencing is becoming more pervasive, as it delivers a range of proven benefits to teams and orqanisations. Cisco Collaboration Meeting Rooms (CMR) brings together our...

    Sponsored By Cisco Systems

  • White Papers // Mar 2015

    Greater Strategic Effectiveness through Perpetual Planning

    Businesses face volatility everywhere they look. Increasing globalization is a major factor, with economic and environmental issues in one part of the world readily impacting supply and demand elsewhere. Making a successful shift to perpetual planning helps employees bridge the gap between innovation and your ability to support related efforts....

    Sponsored By CA Technologies

  • White Papers // Mar 2015

    HP White Paper: Boost Productivity: Building a Productive Workforce with Microsoft® Lync® and HP

    Building a productive workplace with Microsoft Lync and HP. HP delivers the complete, end-to-end unified communications and collaboration solutions and services you need to improve decision making, increase customer satisfaction, and drive business results. HP Flex-Bundles for UCC with Microsoft Lync 2013 get you up and running quickly, and help...

    Sponsored By Hewlett-Packard & Intel®

  • Presentations // Mar 2015

    Extreme Mail makeover: Reimagined for the future of work

    Every day, emails flood our inbox: tasks are left undone, messages go unanswered, and meetings overwhelm us. But new technology is anticipating user needs and improving productivity. Watch this vodcast to learn why email must evolve and how social analytics are being used to understand and cater for individual working...

    Sponsored By IBM Australia

  • Webcasts // Mar 2015

    On-demand Webcast: Digital Engineering for the Oil and Gas Industry

    As the industry advances in its exploration for new stocks of crude and gas, we are seeing new complexities that impact engineering designs and also create a demand for designs that contribute to improved operations at greater depths. This webcast will illustrate how a multi-vendor, globally distributed engineering project utilized...

    Sponsored By IBM

  • White Papers // Feb 2015

    The State of Modern Product Delivery

    Are you delivering products that your customers really need, or what they say they want? According to fresh research from Jama and Forrester Consulting, 50% of business leaders are giving customers what they think they want but that fail to meet their real needs. Knowing the difference can be what...

    Sponsored By Jama Software

  • White Papers // Feb 2015

    2014 State of DevOps Report

    The 2014 State of DevOps Report by Puppet Labs, IT Revolution Press and ThoughtWorks is an analysis of more than 9,200 survey responses from technical professionals around the world, making this the largest and most comprehensive DevOps study to date. As the first scientific study of the relationship between...

    Sponsored By Puppet Labs

  • White Papers // Feb 2015

    Don't Let Your DDoS Defense Fall Behind

    Distributed Denial of Service (DDoS) attacks have evolved in both intensity and intent. At first, they were used to temporarily interrupt online businesses in order to gain attention to a group or cause. Now, DDoS attacks are up to 100 times larger and are often used as smokescreens to distract...

    Sponsored By Neustar

  • Webcasts // Jan 2015

    On-demand Webcast: 5 Soft Skills for Customer Support

    Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people. “Great support requires a blend of technical and soft skills. To be great at it,...

    Sponsored By Citrix Online

  • White Papers // Jan 2015

    Aberdeen report: Secrets to Better Engage the Mobile Consumer

    Aberdeen research report on mobile customer engagement.

    Sponsored By IBM

  • Downloads // Dec 2014

    Manage & Resolve IT Service Requests with SolarWinds Help Desk Essentials

    SolarWinds Help Desk Essentials is a 2-in-one combo of IT help desk & remote support software that allows you to easily manage service requests, discover & manage IT assets, remotely connect to end-user PCs for troubleshooting & IT support. Centralized ticketing management, automatic email-to-ticket conversion, and customizable rules for ticket...

    Sponsored By SolarWinds

  • White Papers // Nov 2014

    Basic Components and Considerations for Deploying Video Conferencing Solutions

    Video Conferencing as a fundamental tool for businesses to enhance communication and collaboration between employees, partners and customers. With video conferencing becoming a core component of IT infrastructure that enables communication and collaboration, businesses are looking to providers of telephony, business applications and network infrastructure services to include this capability...

    Sponsored By Polycom

  • Videos // Nov 2014

    Better Teamwork, Better Results with HP's Lync Flex-Bundle Solution

    Count on HP for the just-right Lync implementation for your business. Because when technology is just right, teamwork is never work. Learn how to make unified communication and collaboration easy. Sponsored by HP and Intel®: Intel and the Intel logo are trademarks of...

    Sponsored By Hewlett-Packard & Intel®

  • White Papers // Aug 2014

    Forrester Report: Build a Better Business Case for UC

    This report details Forrester Research, Inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. The key to success of a UC deployment is delivering benefits to both users and business units. This report guides IT professionals through the key needs, drivers, and likely...

    Sponsored By ShoreTel

  • White Papers // Mar 2015

    7 Shortcuts to Losing Your Data

    This white paper explores data loss from a contrarian point of view - exploring the top 7 shortcuts you can take to ensure that you lose your data. Since a fundamental responsibility of any information technology professional, as well as any C-level executive, is to ensure that the data upon...

    Provided By Unitrends

  • White Papers // Feb 2015

    Splunk Boosts Day-to-Day Operational Intelligence, Secures its IP with Box

    Known for extracting meaning and 'operational intelligence' out of mountains of customer machine data, San Francisco-based Splunk knew it had a challenge. The big data software company needed a better and more secure way to track its intellectual property (IP). Previously, Splunk's documents were stored in several consumer cloud services....

    Provided By Box

  • White Papers // Feb 2015

    Data Protection : Quality Plus Fast ROI

    Too many organizations today struggle with backup and recovery solutions that not only fail in their primary mission of reducing the risk of data loss but also cost far too much. Find out how Dell Data Protection from Dell Software can help deliver a sound return on investment, while dramatically...

    Provided By Dell Software

  • White Papers // Feb 2015

    Revolutionizing the Future Workplace

    A variety of technological, demographic and cultural forces are converging at this unique moment in history and stand poised to revolutionize the workplace of the future. Customers are demanding the ability to access the marketplace from anywhere, anytime and on any device; newer employees now expect the flexibility to collaborate...

    Provided By Polycom, Inc.

  • White Papers // Feb 2015

    6 Ways IT Will Move From the Back Office to the Boardroom

    In today’s world, IT is no longer confined to just tech support. IT is becoming business critical across all departments. From HR to marketing, finance to sales, IT solutions and infrastructure allow all employees to be successful in their role, as well as improving business processes and efficiency. Download...

    Provided By Polycom, Inc.

  • White Papers // Feb 2015

    Six Steps to Creating a Highly Collaborative Video Culture

    Polycom and Quocirca surveyed over 800 business video conferencing users around the world on the state of video adoption. The global findings have identified the top six key things to consider when creating a highly collaborative video culture. And it is not just about reducing travel!Download this infographic to discover...

    Provided By Polycom, Inc.

  • Webcasts // Feb 2015

    On-demand Webcast: How to Succeed Under Pressure for High-Performance - Sales Succeeding Under Pressure

    Selling is not easy, especially under pressure. Pressure changes how the brain functions; it diminishes our ability to think, make decisions and connect with others. That’s why the ability to manage pressure is one of the things that sets high-performing sales people and sales leaders apart. And it’s one of...

    Provided By Citrix Online

  • White Papers // Jan 2015

    Enabling the Modern Business through IT

    CIOs today are asked to drive transformational change, get the most out of your current IT investments with even higher performance, and be the strategic advisor to your business partners. What if you could transform your company’s future by increasing the flexibility and agility of your IT infrastructure to support...

    Provided By NetSuite

  • Webcasts // Jan 2015

    On-Demand Webcast: Leading Innovation: How to Jumpstart Your Organization's Growth Engine

    Productivity is no longer enough. Today, growth means pushing strategic innovation initiatives across the enterprise – to everyone, everywhere, every day. Join Jeff DeGraff, professor of management and organizations at the University of Michigan’s Ross School of Business, as he presents a simple approach for leaders to recognize, develop...

    Provided By Citrix Online

  • Podcasts // Dec 2014

    Webinar: How Zerox Leverages User Activity Monitoring

    Learn how Xerox has taken a new approach to improve information security by leveraging user activity monitoring. Join Arvo Bowen for a live webcast on January 21 at 11am EST. See how Xerox identifies user-based risks before they become a security incident.

    Provided By ObserveIT

  • Webcasts // Dec 2014

    On-Demand Webcast: Social Media Customer Service: How to Deal with It. How to Take Advantage of It.

    Once upon a time, a happy customer would tell six of his friends about your company. And an unhappy customer would tell eight, maybe 12 of his friends about your company. Then, along came social media. With the click of a button, complimentary shout-outs and scathing complaints alike could reach...

    Provided By Citrix Online

  • White Papers // Dec 2014

    University Cuts $1 Million in Annual Travel Costs

    At the University of Notre Dame, faculty and staff use Cisco WebEx™ products to collaborate with colleagues, to communicate with overseas students, and to reduce travel costs. Notre Dame administrators cite WebEx’s cross-platform support and ease of use as the primary reasons it’s become so popular among instructors and students....

    Provided By Cisco Systems

  • eBooks // Dec 2014

    Connected Employees. Unstoppable Productivity.

    Your customers are embracing mobility like never before. More than ever, they need tools to help users collaborate effectively anytime, anywhere—in a way that doesn’t burden IT. Introducing HP Flex-Bundles for Unified Communication and Collaboration with Microsoft® Lync®, the all-in-one package that helps your customers enable better teamwork, boosting productivity...

    Provided By Hewlett-Packard & Intel®

  • eBooks // Dec 2014

    eBook: Connected Employees. Unstoppable Productivity

    Your customers are embracing mobility like never before. More than ever, they need tools to help users collaborate effectively anytime, anywhere—in a way that doesn’t burden IT. Introducing HP Flex-Bundles for Unified Communication and Collaboration with Microsoft® Lync®, the all-in-one package that helps your customers enable better teamwork, boosting productivity...

    Provided By Hewlett-Packard & Intel®

  • White Papers // Nov 2014

    Basic Components and Considerations for Deploying Video Conferencing Solution

    Video Conferencing as a fundamental tool for businesses to enhance communication and collaboration between employees, partners and customers. With video conferencing becoming a core component of IT infrastructure that enables communication and collaboration, businesses are looking to providers of telephony, business applications and network infrastructure services to include this capability...

    Provided By Polycom

  • White Papers // Nov 2014

    The 9 Levels of Enterprise Work Hell eBook

    Does arriving at work feel like walking through the very gates of Hell into an office full of unproductive and frustrated people? Read this eBook to learn how your organization can escape the 9 levels of work hell. Get the eBook now.

    Provided By AtTask, Inc.

  • White Papers // Nov 2014

    Building A Mature Mobile Strategy: 4 Criteria For Secure Collaboration

    Box is a cornerstone for new business inovative mobile & BYOD strategies which aids IT professionals to build an IT approach to work with easy reliable 24/7 access information. This whitepaper focuses on four considerations for a mature mobile strategy to reduce the risk of falling behind other key competitors....

    Provided By Box

  • White Papers // Oct 2014

    InfoArchive Case Study: BMO Harris Bank: Customer Case Study

    With EMC InfoArchive, BMO Harris Bank was able to quickly retire legacy applications and free up dollars for IT innovation. EMC InfoArchive enables quick data retirement, purge and retention policy implementation, and audit functionality.

    Provided By EMC

  • White Papers // Oct 2014

    Cisco Collaboration: Giving Small and Medium Organisations a Head Start

    Simple, affordable collaboration solutions are making it easier for people to work more effectively, on any device, and from any location: in the office, at home, or on the move. Nowhere is this more evident than in small and medium organisations where more and more businesses are seizing new opportunities...

    Provided By Cisco

  • White Papers // Oct 2014

    Top Ways to Optimize Your Contact Centre Investment

    Improving the customer experience to strengthen loyalty is a top goal for global brands. And because contact centres are typically a once-in-a-decade investment, the stakes are high. Picking the right platform and the right partner is proven to: Improve customer satisfaction Lower cost per call Increase first contact resolution ...

    Provided By Cisco