Collaboration

Get the tips and best practices for implementing, adapting, and changing the collaboration framework in your company.

  • White Papers // Apr 2014

    Webroot® Threat Brief

    New viruses, and updated versions of existing viruses, are released daily, even hourly. Because of this, signature-based threat detection cannot be effective. Instead, Internet security solutions such as Webroot's SecureAnywhere solutions that use behavioural detection are necessary. Read this Whitepaper to find out why.

    Sponsored By Webroot Software

  • White Papers // Apr 2014

    10 Steps to Mitigate a DDoS Attack in Real Time

    The growing number of sophisticated attacks and countless attack vectors are increasingly difficult to mitigate. Download our 10 Steps to Mitigate a DDoS Attack in Real Time Infographic to help you address current attacks and learn how to build a solution that will help you mitigate risk, lower management costs,...

    Sponsored By F5

  • Videos // Apr 2014

    Keep Servers Up and Running and Attackers in the Dark

    An SSL/TLS handshake requires at least 10 times more processing power on a server than on the client. SSL renegotiation attacks can readily take advantage of the asymmetric workload. Attackers request a connection and then renegotiate the SSL connection repeatedly to max out the server’s CPU. The result: No legitimate...

    Sponsored By F5

  • Webcasts // Apr 2014

    Live Webcast: How to Simplify Deployment of Google Apps and Office 365

    Google Apps and Microsoft Office 365 each has its own vast ecosystem, from email to office applications to identity management. Google would prefer you live entirely in the Google environment, while Microsoft would prefer you live entirely in its Exchange/Office 365/Active Directory infrastructure. You are likely using a combination of...

    Sponsored By Centrify

  • White Papers // Apr 2014

    Preparing your network for the mobile onslaught.

    Building a mobile collaboration or bring-your-own-device solution requires three things: mobile applications, the mobile devices themselves and the network that underpins them both. Often, the network and its capabilities take a back seat to applications and devices—which can ultimately lead to poor performance or an inflexible infrastructure. Find out how...

    Sponsored By IBM

  • Case Studies // Apr 2014

    Preparing your Network for the Mobile Onslaught

    Building a mobile collaboration or bring-your-own-device solution requires three things: mobile applications, the mobile devices themselves and the network that underpins them both. Often, the network and its capabilities take a back seat to applications and devices - which can ultimately lead to poor performance or an inflexible infrastructure. Find...

    Sponsored By IBM

  • White Papers // Apr 2014

    Forrester: Build A Better Business Case for Unified Communications

    This report outlines Forrester's solution for IT infrastructure and operations professionals who are building out communications and collaboration infrastructure. Download this report now to learn how Shoretel helps you define and build the business case for Unified Communications.

    Sponsored By ShoreTel

  • White Papers // Apr 2014

    FN steel Improves Performance with Quintiq Supply Chain Planning and Optimization

    This case study looks at how FNsteel improved performance by implementing Quintiq’s Supply Chain Planning and Optimization solution to shorten production cycles by 10% and increase oven capacity by 90%.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Leading logistics provider reduces costs and improves customer service with Quintiq

    This case study shows how leading logistics provider Ewals Cargo Care reduced costs and improved customer service by implementing Quintiq’s solutions.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Taming Passenger Rail Disruptions

    This briefing details four insights that can help your business overcome passenger rail disruptions. Based on the latest research in disruption management, these insights will be of help to anyone who is involved in rail planning and scheduling.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Top 4 Commandments for Optimizing Material Reservation & Replenishment

    This briefing decrees four commandments for optimizing material reservation and replenishment. Companies in the metals industry can see how best-of-breed metals companies are reducing inventory levels and improving delivery performance.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    SIG Combibloc reduces planning time by half using Quintiq Macro Planner

    This case study shows how SIG Combibloc overcame its struggle with spreadsheets to reduce its planning time by half using Quintiq’s Macro Planner.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    eBook Series: The Changing Landscape of Technology Services

    Technology changes in the blink of an eye. New products or services are introduced and older versions are obsolete almost immediately. The convergence of Mobile, Big Data, and the Cloud is setting the stage for a new way of working, collaborating and leveraging business information. Learn more about how...

    Sponsored By ConnectWise

  • White Papers // Apr 2014

    SDN: A pragmatic approach to increasing network agility from HP Network Services

    The promise of software-defined networking (SDN) goes well beyond increased automation. Its true value is its ability to free IT to focus on the quality-of-business experience—rather than on network operations—in order to enable more innovation. This is the network of the future, and if you start preparing for it today,...

    Sponsored By Hewlett-Packard (HP)

  • Webcasts // Mar 2014

    Live Webcast: Moments of Magic in Customer Service

    Join us for this LIVE event! Thursday, April 24th 10:00 AM PDT / 1:00 PM EDT There’s a big difference between satisfied customers and loyal customers. Satisfactory is a rating, while loyalty is an emotion. The goal is to deliver a customer service experience that gives people a...

    Sponsored By Citrix Online

  • White Papers // Mar 2014

    Innovating Through Cloud Technologies: Change is in Your Hands

    The adoption of trending technologies – including cloud solutions, resource optimization, and workforce mobility – is essential to ensuring any modern enterprise remains competitive, profitable, agile and successful in meeting organizational goals. Process and technology changes, however, are rarely adopted without resistance from both users and administrators and can...

    Sponsored By FrontRange Solutions, Inc

  • Webcasts // Mar 2014

    Live Webcast: How to Protect and Recover SharePoint Data

    Microsoft SharePoint is an amazingly popular solution for sharing and centralizing control over important business data. Join us as we talk about the value of virtualizing your SharePoint infrastructure and the benefits of using Veeam® Backup & Replication™ to protect the valuable data that resides in your SharePoint databases. ...

    Sponsored By Veeam Software

  • White Papers // Mar 2014

    6 steps to effective KPI-based planning

    This briefing outlines the steps businesses should take to develop effective KPI-based planning. By taking the steps outlined in this briefing, you can strategically align your business goals and your operational plans through KPI-based planning.

    Sponsored By Quintiq

  • White Papers // Mar 2014

    HP Mobile Application Security Vulnerability Report

    This report will give you an overview about mobile applications security threats and vulnerabilities. Read this report now to learn how HP helps organisations put emphasis on the need for a mobile application strategy.

    Sponsored By HP

  • White Papers // Mar 2014

    ERP in the Cloud and the Modern Business

    Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP. View IDC’s WhitePaper: ERP in the Cloud and the Modern...

    Sponsored By Oracle

  • White Papers // Mar 2014

    Ultimate Tech Challenge

    Operating system migrations can present a handful of situational complexities. We asked industry professionals to tell us about their real-world solutions for challenges they’ve faced during Windows OS migrations. In this interview, one IT leader candidly shares his experience. His lessons learned can help others ensure a smooth Windows migration....

    Sponsored By Dell & Microsoft

  • White Papers // Mar 2014

    InfoWorld Report: From Silos to Optimised Infrastructure Management

    This report discusses the challenges IT teams face managing traditional and newer technologies and the impact of silo performance views on their ability to deliver business objectives: Best Practices to "tear down" silos Cloud, big data, mobility and collaboration adoption guidelines 4 steps for achieving a unified view...

    Sponsored By CA Technologies

  • White Papers // Mar 2014

    CA Nimsoft for Network Monitoring

    CA Nimsoft Monitor verifies network connectivity to devices and application services revealing accessibility and network latency. The solution auto-discovers network interfaces, monitors interface traffic and calculates bandwidth utilization. Interface variables are polled for status data and the solution receives unsolicited SNMP traps. Read more...

    Sponsored By Nimsoft

  • White Papers // Mar 2014

    Network World Report: Tackling the New Normal Through Unified Infrastructure Management

    This report discusses the challenges faced by IT teams in delivering availability, performance and a quality of service across virtual, cloud, mobile and traditional technologies. By adopting a Unified Infrastructure Management (UIM) approach IT can eliminate silo tools to quickly identify root causes and reduce costs. Top 5 market...

    Sponsored By CA Technologies

  • Videos // Mar 2014

    IDC iView tool: Evolving Support Scenarios for a New Style of IT

    This is an interactive, web-based view of the same content as in the IDC whitepaper, “Support a New Style of IT: The Value of the 3rd Platform”. This outlines the HP Support Portfolio and discusses, in detail, Datacenter Care, Proactive Care, Foundation Care and Lifecycle Event Services. IDC discusses how...

    Sponsored By Hewlett-Packard (HP)

  • Case Studies // Mar 2014

    Fluke Networks Study: The New Equation for Faster IT Problem-Solving

    Today organisations are increasingly dependent on the performance of their business applications – which, in turn, depend on the performance of their network. To keep the business running smoothly, the performance of both applications and the network must be maintained at the highest levels. The traditional approach has been to...

    Sponsored By Fluke Networks

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • White Papers // Feb 2014

    IDC Technology Spotlight: Optimizing Storage with All-Flash Solutions

    Today, enormous amounts of data are being created from a variety of sources, such as applications, new mobile devices, big data analytics, and the cloud. This is changing the speed with which business is conducted and the scale in which it occurs. Moreover, the digital explosion shows no sign of...

    Sponsored By Hitachi Data Systems

  • White Papers // Feb 2014

    Next-Gen Security

    Find out how SSL decryption and inspection can keep attackers away from your data and out of your network. Given that SSL threats are likely to increase, it’s more important than ever for businesses to consider purchasing next-generation firewalls.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Creating a Mobile-Centric Organization

    As the pace of change quickens, you want to keep your staff engaged and responsive regardless of where they are. Wireless network access is moving beyond conference rooms and building lobbies to have a pervasive presence in every work environment. People simply want and need to stay connected- everywhere and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Feb 2014

    Forrester Study - Total Economic Impact of Google Apps

    For companies considering switching to Google Apps from a traditional, on-premise environment for messaging and collaboration, this Forrester Study shows that Google Apps can reduce IT costs while offering even greater gains in employee productivity. Download this quick synopsis to find out more.

    Sponsored By Google

  • Webcasts // Feb 2014

    On-demand Webcast: 2014 Email Predictions From The Most Interesting Man in Email Today

    Join the man who made CMO Magazine’s list of “50 Marketing Leaders You Should Know” for a scintillating sneak peek into what email leaders today are most concerned about. Bill McCloskey, founder of TheOneHundredClub.org, eDataSource.com and Only Influencers, has his finger on the pulse of what’s happening in email today....

    Sponsored By Message Systems

  • White Papers // Feb 2014

    Leading Financial Services Company Improves Customer Services and Reduces Supply Cost by 30% with OpenText EasyLink Desktop Fax Messaging

    OpenText’s fax solutions help the largest financial institutions worldwide become more competitive by providing a secure, reliable, and flexible means of electronic communications. OpenText’s proven implementation methodology streamlines the transition to the cloud while minimizing risk and maximizing ROI.

    Sponsored By OpenText

  • White Papers // Feb 2014

    Cloud Fax Messaging Saves Global Pharmaceutical Company 70% in Operating Costs

    OpenText’s cloud fax solutions help companies save money and improve productivity by providing a reliable and flexible means of electronic communications. Both operations and IT executives benefit from an agile, secure system that reduces costs and frees up technical resources to focus on business-critical projects.

    Sponsored By OpenText

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    NSA Series data sheet

    In this data sheet, see how your organization can be both secure and productive without compromising network performance thanks to Dell’s SonicWALL™ NSA Series next-generation firewalls.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    RocketSpace case study

    In this case study, see how RocketSpace got both high security and high performance with Dell™ SonicWALL™ E-Class Network Security Appliance (NSA) E5500 Next-Generation Firewall with application intelligence, control and visualization.

    Sponsored By Dell Software

  • White Papers // Mar 2013

    SPSS Stastics White Paper: The Risk of Using Spreadsheets for Statistical Analysis

    While spreadsheets are widely used for statistical analysis, they are useful only to a certain point. When used for a task they’re not designed to perform, or for a task beyond the limit of their capabilities, using spreadsheets can be risky. Read this paper to learn about more powerful yet...

    Sponsored By IBM

  • White Papers // Jan 2014

    OpenText Fax2Mail vs. Fax Machines

    An overview of a fax service that eliminates fax machines, enhances employee productivity and drives profitability.

    Sponsored By OpenText

  • White Papers // Dec 2013

    3 ways clinicians can leverage a patient portal to craft a healthcare community

    You probably have several goals for your patient portal of choice. Is “community” one of them? With a bevy of vendors offering portal solutions, it can be challenging for a hospital to know where to start. Fortunately, YourCareCommunity helps ease the decision-making process.

    Sponsored By Healthtech Holdings

  • White Papers // Jan 2014

    Empowering Your Mobile Workers White Paper

    A modern mobile IT strategy is no longer an option, it is an absolute business necessity. Today’s most productive employees are not tied to a desk, an office, or a location. They are mobile. And your company’s IT strategy has to be ready to support them with easy, reliable,...

    Sponsored By Box

  • White Papers // Sep 2013

    Transforming spreadsheets: planning, budgeting and forecasting for midsize companies

    A spreadsheet-based approach to performance management won't meet the challenges facing growing midsize businesses. You need confidence in the information you're using for critical decision-making. Read this white paper to see how IBM® Cognos® Express can transform spreadsheet-only processes to create flexible and timely plans, budgets and forecasts.

    Sponsored By IBM

  • White Papers // Apr 2013

    The future of email and application is social.

    This white paper examines the state of collaboration in today's enterprise and provides an IBM point of view on how collaboration will evolve, along with how Notes and Domino software will fit into the new collaboration equation.

    Sponsored By IBM

  • Downloads // Oct 2013

    Intel® Advisor XE 2013

    This breakthrough threading prototyping tool simplifies data-driven threading design for C, C++, C#, and Fortran application architects. Quickly prototype multiple threading designs and compare the projected performance scaling and synchronization issues. Evaluate design alternatives before investing in implementation and without disrupting product development and release cycles. Select the design with...

    Sponsored By Intel Software

  • Webcasts // Feb 2014

    On-demand Webcast: 2014 Email Predictions From The Most Interesting Man in Email Today

    Join the man who made CMO Magazine’s list of “50 Marketing Leaders You Should Know” for a scintillating sneak peek into what email leaders today are most concerned about. Bill McCloskey, founder of TheOneHundredClub.org, eDataSource.com and Only Influencers, has his finger on the pulse of what’s happening in email today....

    Sponsored By Message Systems

  • White Papers // Feb 2014

    Google Apps for Business - Simple, Proven, Transformative

    1-page overview of the benefits provided by Google Apps for Business. How Google Apps for Business helps users work better together while bringing you the benefits of pure cloud. Learn why 5 million businesses have gone to Google Apps for Business to lower costs and liberate IT. Download this quick...

    Sponsored By Google

  • White Papers // Apr 2013

    IDC Report: The Future of eMail is Social

    This IDC white paper looks at the current state of enterprise email and perceived and real problems that surround its use. The paper discusses the changing nature of collaboration and work fueled by the social web by examining email trends and the emergence of new social collaboration tools. It reveals...

    Sponsored By IBM

  • White Papers // Feb 2014

    IDC Technology Spotlight: Optimizing Storage with All-Flash Solutions

    Today, enormous amounts of data are being created from a variety of sources, such as applications, new mobile devices, big data analytics, and the cloud. This is changing the speed with which business is conducted and the scale in which it occurs. Moreover, the digital explosion shows no sign of...

    Sponsored By Hitachi Data Systems

  • White Papers // Feb 2014

    Leading Financial Services Company Improves Customer Services and Reduces Supply Cost by 30% with OpenText EasyLink Desktop Fax Messaging

    OpenText’s fax solutions help the largest financial institutions worldwide become more competitive by providing a secure, reliable, and flexible means of electronic communications. OpenText’s proven implementation methodology streamlines the transition to the cloud while minimizing risk and maximizing ROI.

    Sponsored By OpenText

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • White Papers // Oct 2013

    Migration Insight

    The Migration Insight eGuide summarizes five IT Professional’s real-world advice about managing both client and server operating system migrations. Read this paper to learn more about these specific experiences and the positive impacts to businesses based on their decision to update OS options. Find out about the migration process, training...

    Sponsored By Dell & Microsoft

  • White Papers // Oct 2013

    10 Reasons your Business Needs VoIP

    Voice over Internet from Alaska Communications lets you make and receive calls over the Internet anywhere, anytime—keeping employees connected and boosting productivity. It’s a hosted and flexible phone communication solution that works the way you do. No hardware equipment to purchase, software to maintain or even IT staff to hire...

    Sponsored By Alaska Communications

  • White Papers // Dec 2013

    The Forrester Wave: Application Life-Cycle Management

    Forrester: Rally Shines for Managing Agile Projects Innovation drives interest in application life-cycle management Application Lifecycle Management (ALM) is going through a period of redefinition and innovation. Firms can no longer accept historical gulfs between business and application development and delivery teams. This Forrester Wave report evaluates the Application Life-Cycle...

    Sponsored By Rally Software

  • Webcasts // Mar 2014

    Live Webcast: How to Protect and Recover SharePoint Data

    Microsoft SharePoint is an amazingly popular solution for sharing and centralizing control over important business data. Join us as we talk about the value of virtualizing your SharePoint infrastructure and the benefits of using Veeam® Backup & Replication™ to protect the valuable data that resides in your SharePoint databases. ...

    Sponsored By Veeam Software

  • Case Studies // Apr 2014

    Preparing your Network for the Mobile Onslaught

    Building a mobile collaboration or bring-your-own-device solution requires three things: mobile applications, the mobile devices themselves and the network that underpins them both. Often, the network and its capabilities take a back seat to applications and devices - which can ultimately lead to poor performance or an inflexible infrastructure. Find...

    Sponsored By IBM

  • Webcasts // Aug 2013

    On-demand Webcast: Choosing the right online productivity suite: Office 365 vs. Google Apps

    Today's productivity suites offer far more than just word processing, spreadsheets, and email. They're also no longer restricted to the desktop. Cloud-based suites from Microsoft and Google provide the standard productivity apps as well as collaboration, conferencing, and file storage. But choosing between Office 365 and Google Apps (or whether...

    Sponsored By Centrify

  • White Papers // Jul 2013

    File Sharing: Risk or Remedy?

    Ever-increasing file sizes. Document-centric, complex collaboration needs. Two big reasons organizations are turning to cloud file sharing (CFS) as a lightweight but effective solution. Read this complimentary report and learn more about: Document-centric collaboration and how to complement your existing ECM ecosystem with CFM applications Feature...

    Sponsored By Box

  • White Papers // Mar 2013

    Simple, cost-effective messaging and collaboration for medium-sized businesses.

    Help strengthen customer relationships, drive operational effectiveness and optimize your workforce with IBM collaboration and messaging solutions for medium-sized businesses. IBM Lotus software is designed to provide simplified solutions and delivery models based on your needs.

    Sponsored By IBM

  • White Papers // Feb 2013

    Ensuring application security in mobile environments

    As mobile device use in the workplace continues to increase rapidly, more organizations are placing mobile application security as a top security priority. For different types of mobile applications, there are many potential vulnerabilities attackers can exploit to gain access to sensitive data. Providing security for mobile applications requires the...

    Sponsored By IBM

  • Presentations // Feb 2013

    IBM Identity and Access Management

    This illustrated demo shows how IBM offers a smarter, business-driven approach to Identity and Access Management. IBM’s extensive integration capabilities can secure access to all your business data and processes, while enhancing business productivity.

    Sponsored By IBM

  • White Papers // Apr 2013

    Automating and Securing Healthcare Information with Cloud-Based Fax Messaging

    Federal guidelines are driving healthcare providers to automate the processing of patient-related information. Using internal fax infrastructures to manage healthcare information is becoming more costly, and posing a security risk. Find out how a cloud-based fax solution secures patient information processing while lowering operational costs.

    Sponsored By OpenText

  • White Papers // Jan 2014

    Using Cloud-Based Fax to Minimize Security Breaches and Compliance Risks

    Enterprises that rely heavily on fax view regulatory compliance as a major business component. Non-compliance issues that arise from security breaches and other forms of information leakage often result in substantial regulatory penalties, both civil and criminal. As government regulations regarding information security evolve, the need to align fax systems...

    Sponsored By OpenText

  • White Papers // Feb 2014

    Cloud Fax Messaging Saves Global Pharmaceutical Company 70% in Operating Costs

    OpenText’s cloud fax solutions help companies save money and improve productivity by providing a reliable and flexible means of electronic communications. Both operations and IT executives benefit from an agile, secure system that reduces costs and frees up technical resources to focus on business-critical projects.

    Sponsored By OpenText

  • White Papers // Feb 2013

    IDC: Mobile Video Collaboration - The New Business Reality

    The powerful combination of mobility and real-time video communications is further enhanced by the bring-your-own-device (BYOD) trend in mobility. This consumerization of IT brings to bear a number of new concerns about liability, privacy, and security. As a result, enterprise IT stakeholders are rapidly building a strategy for BYOD through...

    Sponsored By Polycom

  • White Papers // Feb 2013

    The Art of Teleworking

    There is a new class of workers out there - working from their homes nearly autonomously. Some call them teleworkers, some telecommuters. Armed with remote access to their corporate network, with toll-free numbers, VPNs and mobile phones, they escape traffic jams, bad weather, and high fuel prices, and are able...

    Sponsored By Polycom

  • White Papers // Feb 2013

    Creating a collaboration culture throughout the enterprise: An adoption methodology

    The enterprise imperative: successful adoption. This paper introduces an adoption methodology developed by Polycom and built on proven best practices and years of experience. The methodology is designed to ensure an enduser experience that is reliable and intuitive, and that makes collaboration central to how organizations meet their day-today business...

    Sponsored By Polycom

  • Case Studies // Feb 2014

    Vodafone Ireland implements world-class service excellence with HP BSM

    Learn how business service management helped Vodafone Ireland transform from a reactive to a proactive IT Operations function. Read how BSM solutions enabled the Vodafone IT Operations group to align priorities to match the business and drive business value, delivering 300% ROI in one year. HP is the sponsor...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Feb 2014

    Creating a Mobile-Centric Organization

    As the pace of change quickens, you want to keep your staff engaged and responsive regardless of where they are. Wireless network access is moving beyond conference rooms and building lobbies to have a pervasive presence in every work environment. People simply want and need to stay connected- everywhere and...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Feb 2014

    NSA Series data sheet

    In this data sheet, see how your organization can be both secure and productive without compromising network performance thanks to Dell’s SonicWALL™ NSA Series next-generation firewalls.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Next-Gen Security

    Find out how SSL decryption and inspection can keep attackers away from your data and out of your network. Given that SSL threats are likely to increase, it’s more important than ever for businesses to consider purchasing next-generation firewalls.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    RocketSpace case study

    In this case study, see how RocketSpace got both high security and high performance with Dell™ SonicWALL™ E-Class Network Security Appliance (NSA) E5500 Next-Generation Firewall with application intelligence, control and visualization.

    Sponsored By Dell Software

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • White Papers // Jan 2014

    Google Apps - The leader in Cloud Business Email

    According to a report by The Radicati Group, 27% of the world’s business inboxes now live in the cloud. This whitepaper takes a detailed look into cloud business email and addresses reasons why The Radicati Group has positioned Google as one of the leaders of the pack. Read more.

    Sponsored By Google

  • Case Studies // Mar 2014

    Fluke Networks Study: The New Equation for Faster IT Problem-Solving

    Today organisations are increasingly dependent on the performance of their business applications – which, in turn, depend on the performance of their network. To keep the business running smoothly, the performance of both applications and the network must be maintained at the highest levels. The traditional approach has been to...

    Sponsored By Fluke Networks

  • White Papers // Mar 2014

    CA Nimsoft for Network Monitoring

    CA Nimsoft Monitor verifies network connectivity to devices and application services revealing accessibility and network latency. The solution auto-discovers network interfaces, monitors interface traffic and calculates bandwidth utilization. Interface variables are polled for status data and the solution receives unsolicited SNMP traps. Read more...

    Sponsored By Nimsoft

  • White Papers // Mar 2014

    Ultimate Tech Challenge

    Operating system migrations can present a handful of situational complexities. We asked industry professionals to tell us about their real-world solutions for challenges they’ve faced during Windows OS migrations. In this interview, one IT leader candidly shares his experience. His lessons learned can help others ensure a smooth Windows migration....

    Sponsored By Dell & Microsoft