Collaboration

Get the tips and best practices for implementing, adapting, and changing the collaboration framework in your company.

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • eBooks // Nov 2013

    Transform Your Data Centers - HP ProLiant Gen8 - the World's Most Intelligent Servers

    From core to cloud HP ProLiant Gen8 servers are transforming data center expectations and economics with the world's most intelligent servers. Learn how they deliver maximum performance and reliability while simplifying day-to-day management. Sponsored by HP and Intel® Xeon® Processor : Intel,...

    Sponsored By HP & Intel® Xeon® Processor

  • eBooks // Jan 2014

    Full-Size Collaboration for Your Organisation eBook

    Discover how Avaya IP Office 9.0 delivers the business-transforming benefits of enterprise-grade collaboration technology in a cost-effective, customisable and highly scalable package designed for organisations like yours.

    Provided By Avaya

  • eBooks // Nov 2013

    E-Guide: Intelligent Networking: reliable, robust, resilient, redundant, and really, really fast

    The numbers are truly breathtaking. Verizon estimates that by 2016, there will be three devices for every person connected to the Internet. By 2020, there will be 50 billion (with a “B”) connected devices. With data sources including video, audio, photographs, live fitness data, all that mobile data, and machine-to-machine...

    Provided By Verizon

  • eBooks // Nov 2013

    Bring UC + Voice Together

    This e-book discusses the current UC adoption challenges and the best way to confront them. Read more to discover: The importance of voice in a UC strategy How to get your users excited about UC Boosting overall adoption Staying ahead of obsolescence

    Provided By Plantronics

  • eBooks // Oct 2013

    What to include in an enterprise collaboration plan

    An enterprise collaboration plan is a project charter that documents how an organization will use its collaboration platform during the course of projects and daily business operations. While running SharePoint on-premise can be expensive for some organizations, it's prudent to track how you're getting maximum business and productivity value from...

    Provided By Box Internet Services

  • eBooks // Jan 2013

    Office 365 Migration for Dummies: Microsoft and Quest (now part of Dell) Special Edition

    This book will guide you in performing a migration to Office 365. Although the chapters in this book are independent of each other, they are presented in sequential order to guide you through each phase. You’ll also learn the top ten must-dos for a successful migration project, including preparing, transitioning,...

    Provided By Quest Software, Inc., now a part of Dell

  • eBooks // Oct 2012

    The Social Sales Revolution: 7 Steps to get ahead

    A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell more. This eBook examines how some of today's most successful reps approach social sales. Among others, you'll meet a...

    Provided By Salesforce.com Australia

  • eBooks // May 2010

    E-Book: Moving to the Cloud

    Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to...

    Provided By Google

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • eBooks // Nov 2013

    Transform Your Data Centers - HP ProLiant Gen8 - the World's Most Intelligent Servers

    From core to cloud HP ProLiant Gen8 servers are transforming data center expectations and economics with the world's most intelligent servers. Learn how they deliver maximum performance and reliability while simplifying day-to-day management. Sponsored by HP and Intel® Xeon® Processor : Intel,...

    Sponsored By HP & Intel® Xeon® Processor

  • eBooks // Nov 2013

    Bring UC + Voice Together

    This e-book discusses the current UC adoption challenges and the best way to confront them. Read more to discover: The importance of voice in a UC strategy How to get your users excited about UC Boosting overall adoption Staying ahead of obsolescence

    Provided By Plantronics

  • eBooks // Nov 2013

    E-Guide: Intelligent Networking: reliable, robust, resilient, redundant, and really, really fast

    The numbers are truly breathtaking. Verizon estimates that by 2016, there will be three devices for every person connected to the Internet. By 2020, there will be 50 billion (with a “B”) connected devices. With data sources including video, audio, photographs, live fitness data, all that mobile data, and machine-to-machine...

    Provided By Verizon

  • eBooks // Jan 2014

    Full-Size Collaboration for Your Organisation eBook

    Discover how Avaya IP Office 9.0 delivers the business-transforming benefits of enterprise-grade collaboration technology in a cost-effective, customisable and highly scalable package designed for organisations like yours.

    Provided By Avaya

  • eBooks // May 2010

    E-Book: Moving to the Cloud

    Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to...

    Provided By Google

  • eBooks // Oct 2012

    The Social Sales Revolution: 7 Steps to get ahead

    A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell more. This eBook examines how some of today's most successful reps approach social sales. Among others, you'll meet a...

    Provided By Salesforce.com Australia

  • eBooks // Oct 2013

    What to include in an enterprise collaboration plan

    An enterprise collaboration plan is a project charter that documents how an organization will use its collaboration platform during the course of projects and daily business operations. While running SharePoint on-premise can be expensive for some organizations, it's prudent to track how you're getting maximum business and productivity value from...

    Provided By Box Internet Services

  • eBooks // Jan 2013

    Office 365 Migration for Dummies: Microsoft and Quest (now part of Dell) Special Edition

    This book will guide you in performing a migration to Office 365. Although the chapters in this book are independent of each other, they are presented in sequential order to guide you through each phase. You’ll also learn the top ten must-dos for a successful migration project, including preparing, transitioning,...

    Provided By Quest Software, Inc., now a part of Dell