E-Commerce

The latest vendor assets for business technology professionals show you how to follow online sales from cost control and supply chain management through to transaction processing and fullfilment.

  • How to Provide Global Service

    White Papers // Aug 2016 // provided by Zendesk

    It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support.

    Download Now
  • A Retailers Guide to Getting Omnichannel Customer Service Right

    White Papers // Aug 2016 // provided by Zendesk

    Omnichannel retailing creates opportunities but it’s also raising expectations for seamless customer service on all channels. Download this guide from Zendesk to see how you can evaluate your current service and choose the right people, processes and systems to give your customers the service they want.

    Download Now
  • Case Study: Deploying Zendesk for Trustpilot Customer Support

    White Papers // Aug 2016 // provided by Zendesk

    Trustpilot needed to establish an international support desk that could accommodate rapid growth and help them maintain the quality and reliability of their user-generated online business reviews. See how they achieved increased productivity, improved customer satisfaction and more with Zendesk.

    Download Now
  • Retail in a Digital World: How to Survive and Thrive

    White Papers // Jul 2016 // provided by SAP

    Nearly all store sales will be influenced by digital in 2020, and the retailer of the future will excel at orchestrating core processes in the maze of near-infinite purchase paths available to ever-more discerning consumers. Automation, speed, and contextually driven decisions will create opportunities for retailers and help transform relationships ...

    Download Now
  • Retail. Digital. Infinite Opportunities

    White Papers // Jul 2016 // provided by SAP

    Have you listened to your clothes lately? Lori Mitchell-Keller shares her point of view how the Digital Economy changes customers, competition, and the way to do business in Retail. Find out how Retailers that recognize the potential of digital technology in retail create infinite new opportunities and deliver new customer ...

    Download Now
  • The Power of Predictive Analytics with SAP HANA

    White Papers // Jul 2016 // provided by SAP

    Traditional business intelligence tools provide limited explanations of why something happened, because most BI solutions are geared more for reporting and dashboard workflows that focus on the past. With predictive analytics, businesses can analyze historical data to find trends and patters. Read the solution brief and unleash the power of ...

    Download Now
  • Seven Reasons Your Agency Needs Micro-Segmentation

    White Papers // Jul 2016 // provided by VMware

    Security breaches targeting government have become increasingly regular, and traditional defenses can no longer effectively protect against attacks. Micro-segmentation is a breakthrough approach to granular, dynamic data center security. Download this informative solution overview now.

    Download Now
  • The Cisco Connected Factory: Powering a Renaissance in Manufacturing

    White Papers // Jul 2016 // provided by Cisco Systems

    Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. Read More..

    Download Now
  • Aberdeen Case Study: EVOShield gears up for growth with integrated ERP

    White Papers // Jul 2016 // provided by SAP

    Evoshield is an emerging leader in protective sporting apparel. Since the company's inception, it had been using dedicated accoutning software to manage the business, but due to the company's success, this solution quickly became insufficient. Learn how implementing an SAP ERP solution has imprioved their internal operations and made an ...

    Download Now
  • The Cisco Connected Factory: Powering a Renaissance in Manufacturing

    White Papers // Jul 2016 // provided by Cisco Systems

    Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. Read More..

    Download Now