IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Webcasts // Feb 2014

    On-demand Webcast - ZDNet's Cloud Priorities 2014

    ZDNet’s Cloud Priorities 2014 webcast, sponsored by Windstream, will debut findings from a research study we conducted among our readers on cloud computing in North America. Our own Bill Detwiler, managing editor of Tech Pro Research, will share key findings from the study and discuss the most ground-breaking cloud trends....

    Sponsored By ZDNet

  • White Papers // Oct 2013

    Nucleus Research: The Future of Sales Performance Management

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • eBooks // Feb 2014

    Help Desk Best Practices for IT Departments

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • White Papers // Feb 2014

    Gartner 2014 Magic Quadrant for Endpoint Protection Platforms

    Find out which vendors Gartner positions as Leaders, Challengers, Visionaries or Niche Players based on their ability to execute and their completeness of vision. Access a complimentary copy of the Gartner 2014 Magic Quadrant for Endpoint Protection Platforms to: Gain deeper knowledge of the endpoint protection market...

    Sponsored By Symantec

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • White Papers // Jul 2012

    Bring Your Own Device Policy Guidebook

    Since 2008, Aberdeen research has been tracking a radical transformation taking place in the enterprise: more and more organizations are permitting, even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. While at first appearing to radically lower the cost of enterprise...

    Sponsored By SAP

  • White Papers // Jan 2014

    Sharing Mac Files on Windows Servers - A Technical Best Practices White Paper

    This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing the Acronis’ ExtremeZ-IP® solution for the first time.

    Sponsored By Acronis

  • Webcasts // Feb 2014

    HP: Forrester Research: Application Management- Better Outcomes, Faster Results

    Conditioned by experiences with mobile and cloud-based software, customers are demanding faster responsiveness to their needs. Winning or losing customers now depends on your ability to remove delivery barriers so you can produce high-quality applications on demand. The race for customers is on—are you prepared to win? Join us...

    Sponsored By HP

  • White Papers // Mar 2014

    Report on How Human Capital and Talent Technology are Influencing Global Business

    Examing survey results from a poll of senior business leaders and human resource executives, this joint report from Deloitte and Oracle takes a closer look at how businesses are using human capital management (HCM) technology to meet their growth goals. Download now to take an in depth look at this...

    Sponsored By Oracle

  • Podcasts // Mar 2014

    Product Preview: HCM

    Is your talent management strategy in sync with your HR goals? The health of your organization depends on how well you align your workforce with the rest of your business. Watch the Workday HCM product preview to see how a unified system in the cloud can help your organization thrive.

    Sponsored By Workday

  • Videos // Mar 2014

    Product Preview: Talent Management

    Talent is the top priority for CEOs. How can your organization identify, develop, and retain its top talent? Watch the product preview to learn how Workday Talent Management can help you get real-time, global visibility into your organization, unify your global performance and compensation processes, and surface actionable insights.

    Sponsored By Workday

  • Webcasts // Nov 2013

    Product Preview: Enterprise Cloud for HR and Finance

    Workday provides a suite of global enterprise applications—from HR to Finance—all delivered in the cloud. This video shows how Workday allows businesses to operate with a complete picture of their company, align people and financial performance, keep the workforce engaged and supported, and embrace change across the enterprise.

    Sponsored By Workday

  • eBooks // Mar 2014

    Next Generation Financial Management Systems

    Accounting hasn't changed much over the past 500 years, but business needs sure have. Traditional accounting systems and old school practices that once worked are no longer getting the job done. Read the eBook to discover how savvy CFOs are taking advantage of new technologies to become more strategic.

    Sponsored By Workday

  • eBooks // Feb 2014

    Search Innovation: An Integrated Approach to Merchandising and Content Management

    Organizations are reshaping their e-commerce strategies with a keen eye on improving site search for a personalized customer experience.

    Sponsored By IBM

  • White Papers // Feb 2014

    The Total Economic Impact of the Emerson DCIM Solution

    100% ROI over Three Years with Emerson DCIM Solutions A commissioned study conducted by Forrester Consulting on behalf of Emerson found that a data center infrastructure management (DCIM) global customer achieved 100 percent return on investment (ROI) in 13 months. The Total Economic Impact™ of the Emerson DCIM Solution...

    Sponsored By Emerson Network Power

  • White Papers // Mar 2014

    A new standard for security leaders. Insights from the 2013 IBM Chief Information Security Officer Assessment

    Building on the 2012 Finding a Strategic Voice IBM study, CAI interviewed 41 executives with information security responsibilities to identify behavior and practices that could strengthen the role and influence of security leaders.

    Sponsored By IBM

  • Webcasts // Mar 2014

    Forrester: Better Outcomes, Faster Results – A Path to Continuous Delivery

    Conditioned by experiences with mobile and cloud-based software, customers are demanding faster responsiveness to their needs. Winning or losing customers now depends on your ability to remove delivery barriers so you can produce high-quality applications on demand. The race for customers is on—are you prepared to win? Watch this...

    Sponsored By HP

  • Downloads // Mar 2014

    Free Trial - Unified IT Monitoring for Infrastructure and Applications with up.time®

    Do you want a unified view of IT systems performance, availability and capacity across all server platforms, network devices, applications, and IT business services? Unified, enterprise-level monitoring, alerting and reporting across all Servers, Networks, Applications, and IT services. Easy to use and quick to deploy. up.time can...

    Sponsored By Uptime Software

  • White Papers // Apr 2014

    Ways Anonymity Hurts Business and Consumers

    Traditionally, the notion of online identity is that it must be protected and safeguarded by the individual it belongs to. As users’ Internet habits evolve, however, we’re seeing a greater shift in online sharing: consumers are posting personal photographs, life event updates, and more across their social channels. This...

    Sponsored By Gigya Inc.

  • White Papers // Oct 2013

    Leverage Customer Content, Enhance Customer Service

    Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Leveraging the latest technology can help unlocks its...

    Sponsored By IBM

  • Podcasts // Jan 2014

    The Manager of Managers Approach to Running Your IT Environment Virtual Event

    Do you have a single console to view, control, and manage your IT environment? Is automation built into your monitoring strategy? As IT environments become more dynamic, your operations teams need a unified view for management and monitoring. Automatic detection, and automated monitoring setup and configuration are two ways to...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Feb 2014

    Managing Risk in an Active Directory Integrated Virtualized Environment

    Explore the interdependent and combined security issues of Active Directory (AD) and virtualization, as well as how to identify and manage these risks. Gain insight into the native audit capabilities of these technologies and learn how they provide centralized visibility into your IT environment.

    Sponsored By Dell Software

  • White Papers // Sep 2013

    Find Out What Actual Users Have to Say: Get the 2013 G2 Crowd CRM Grid

    See the CRM Leaders and the Laggards - Get the 2013 G2 Crowd CRM Grid that rates CRM products based on highest based on reviews and data based on user reviews! Better than analyst and research reports, the G2 Grid represents the democratic voice of real business and IT users.

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • White Papers // Jan 2014

    Real-Time Business: Playing to Win in the New Global Marketplace

    As in other parts of the world, businesses in North America are increasing their use of real-time systems across a range of business functions. This helps them operate more efficiently and with less risk, and meet the needs of their customers more effectively. Yet when it comes to implementing real-time...

    Sponsored By SAP

  • Case Studies // Feb 2014

    Quadmark - A case study on switching to Google Apps for Business

    Read how Quadmark, the global consulting and training organisation, with over 100 employees globally embarked on a rebranding and expansion plan including a streamline of IT infrastructure. This included switching it’s email server from Exchange to Gmail and adopting Google Apps for Business.

    Sponsored By Google

  • White Papers // Mar 2014

    Nimsoft Monitoring Solution for End User

    End user response. This guide looks at the challenges of user response monitoring, and it shows how you can overcome these challenges and start to get a real handle on your infrastructure performance and how it impacts your users’ experience.

    Sponsored By Nimsoft

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • White Papers // Jan 2014

    Virtualization and Cloud Monitoring - 9 reasons why SaaS makes more sense

    SaaS monitoring systems are architected to allow for seamless, unified monitoring of the entire IT ecosystem, regardless of whether it's physical, virtual, or in the cloud. But the “SaaS versus on-premise” equation is different for every technology. There are some solution types where a SaaS approach has special benefits that...

    Sponsored By LogicMonitor

  • White Papers // Jan 2013

    Why Upgrading from Windows XP to Windows 7 Makes Business Sense

    Many large enterprises still rely on Windows XP end user systems. For some, reliance on legacy applications made it easy to delay an operating system upgrade and migration. Others just never got around to allocating staff and resources. Regardless of why an enterprise stayed with Windows XP, change is needed....

    Sponsored By Dell & Microsoft

  • White Papers // Aug 2013

    Top Five Reasons Why You Must Migrate Away From Windows XP Today

    With the end of Windows XP support, a surprising number of organizations have yet to migrate to modern Windows. This white paper highlights some of the top reasons why now is the time to make changes to lower migration costs, assess key application testing and validation, and realize benefits of...

    Sponsored By Dell & Microsoft

  • White Papers // Mar 2014

    Why Your Current Service Desk is Failing Your Business and What To Do About it

    Your Service Management is literally the face of IT, but in many organisations it does not live up to expectations—delivering far too much complexity and cost. So how do you give your business the service management it needs without the traditional cost and complexity? Read this report to understand: •...

    Sponsored By CA Technologies

  • Case Studies // Mar 2014

    Case Study of Virginia Farm Bureau Reducing Compliance Costs by 50 Percent with CA Nimsoft Service Desk

    Learn how the Virgina Farm Bureau, the largest farmers’ advocacy group in Virginia, tackled the challenge of maintaining customer service levels across their 150,000 members with automated, configurable and user-friendly functionality that eliminated the cost and complexity of traditional code-based Service Desk tools. Find out how to: • Reduce...

    Sponsored By CA Technologies

  • White Papers // Mar 2014

    Unified Monitoring: A Business Impact Perspective

    This report addresses the challenges faced by IT teams when adopting new technologies and provides insights for achieving visibility of their complete IT infrastructure: Top recommendations for overcoming today's challenges 5 requirements for gaining a unified monitoring perspective Key benefits of adopting the unified architecture

    Sponsored By CA Technologies

  • White Papers // Mar 2014

    8 tips on calculating the ROI of an SCP&O solution

    This briefing details eight tips on calculating the ROI of an SCP&O solution. Included are methods for creating solid estimates of returns on your SCP&O investments. Following these tips can help you to avoid common ROI pitfalls.

    Sponsored By Quintiq

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Sponsored By LogMeIn