IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • Webcasts // Feb 2014

    On-demand Webcast - ZDNet's Cloud Priorities 2014

    ZDNet’s Cloud Priorities 2014 webcast, sponsored by Windstream, will debut findings from a research study we conducted among our readers on cloud computing in North America. Our own Bill Detwiler, managing editor of Tech Pro Research, will share key findings from the study and discuss the most ground-breaking cloud trends....

    Sponsored By ZDNet

  • Webcasts // Feb 2014

    HP: Forrester Research: Application Management- Better Outcomes, Faster Results

    Conditioned by experiences with mobile and cloud-based software, customers are demanding faster responsiveness to their needs. Winning or losing customers now depends on your ability to remove delivery barriers so you can produce high-quality applications on demand. The race for customers is on—are you prepared to win? Join us...

    Sponsored By HP

  • Webcasts // Mar 2014

    Forrester: Better Outcomes, Faster Results – A Path to Continuous Delivery

    Conditioned by experiences with mobile and cloud-based software, customers are demanding faster responsiveness to their needs. Winning or losing customers now depends on your ability to remove delivery barriers so you can produce high-quality applications on demand. The race for customers is on—are you prepared to win? Watch this...

    Sponsored By HP

  • Webcasts // Feb 2014

    Forrester: Better Outcomes, Faster Results – A Path to Continuous Delivery

    Conditioned by experiences with mobile and cloud-based software, customers are demanding faster responsiveness to their needs. Winning or losing customers now depends on your ability to remove delivery barriers so you can produce high-quality applications on demand. The race for customers is on—are you prepared to win? Join us...

    Sponsored By HP

  • Webcasts // Nov 2013

    Product Preview: Enterprise Cloud for HR and Finance

    Workday provides a suite of global enterprise applications—from HR to Finance—all delivered in the cloud. This video shows how Workday allows businesses to operate with a complete picture of their company, align people and financial performance, keep the workforce engaged and supported, and embrace change across the enterprise.

    Sponsored By Workday

  • Webcasts // Mar 2014

    Live Webcast: Moments of Magic in Customer Service

    Join us for this LIVE event! Thursday, April 24th 10:00 AM PDT / 1:00 PM EDT There’s a big difference between satisfied customers and loyal customers. Satisfactory is a rating, while loyalty is an emotion. The goal is to deliver a customer service experience that gives people a...

    Sponsored By Citrix Online

  • Webcasts // Apr 2014

    Live Webcast: Who’s Holding You Hostage? Tips from a Former FBI Negotiation Trainer on How to Get Through to Anyone

    Join us for this LIVE event! Wednesday, May 21st 11:00 AM PDT / 2:00 PM EDT The first make-or-break step in persuading anyone to do anything is getting them to hear you out. But one of the most effective ways to make that happen is to start listening to...

    Sponsored By Citrix Online

  • Webcasts // Jan 2014

    Live Webcast - Wakeup Call: A survival guide for the changing face of customer service

    Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than...

    Provided By Citrix Online

  • Webcasts // Mar 2014

    5 Conversations You Need to Have with Your Employees

    Join us for this LIVE event! Tuesday, April 15th 10:00 AM PDT / 1:00 PM EDT Most employee engagement issues can be solved through better communication between managers and staff. Yet many managers don’t know when to talk, what to talk about or even how to do it right....

    Provided By Citrix Online

  • Webcasts // Dec 2013

    50-30-20 Rule of Security Video

    Cyber criminals are targeting small businesses more than ever. They know small businesses often lack the strong information security defenses and resources, offering a path of least resistance to assets. While anti-virus software is an information security staple, it just isn't enough. So, where does a small business start when...

    Provided By Dell & Microsoft

  • Webcasts // Mar 2010

    Marketing for Trainers: How to Promote Your Training Programs

    Trainers are under more pressure than ever to demonstrate results. For many, this begins with a productivity metric like "how many trainees did you reach?" The good news is that you don't have to be a marketer to create compelling communications that improve attendance rates. Join Webinar expert and...

    Provided By Citrix Online

  • Webcasts // Apr 2013

    On-demand Webcast: 5 Steps to Nurture Customer Loyalty, and Increase Profitability, Now

    In today's competitive marketplace, building long lasting relationships with customers is key to increasing customer lifetime value, satisfaction and advocacy. But as the modern multi-channel consumer becomes more empowered than ever, organizations are struggling to identify the right customers to target with the right offers through the right channels –...

    Provided By IBM

  • Webcasts // Mar 2013

    On-demand Webcast: Enabling Exceptional Customer Service

    Customers expect a highly personalized experience, choosing whom to do business with based on quality and level of service received. How does your organization provide access to complete and accurate customer information contained within a CRM system, generated by the organization, or received from customers? coordinate subject...

    Provided By IBM

  • Webcasts // Jan 2010

    Increase Sales Performance and Enhance Customer Service

    This webcast by Cisco offers information regarding their Cisco In-Store Digital Media solution through which one can attract as well as retain a customer-focused sales force. This In-Store Digital Media solution offers various solutions which include training videos, educational information, human resources announcements and product information. This suit of Cisco...

    Provided By Cisco Systems

  • Webcasts // Jan 2013

    CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)

    How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active decision-making insight that business leaders need to address the demands of their clients. A new approach to CRM is needed that goes to the heart...

    Provided By IBM

  • Webcasts // Jan 2013

    Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential: How Mid-Size Companies Become Best-in-Class Performers

    A true 360-degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. The most successful mid-size companies rely on their CRM deployment to take a holistic approach...

    Provided By IBM

  • Webcasts // Aug 2013

    On-demand Webcast: Beyond 20-20 Vision: Luxottica Gains Actionable Customer Insight for Marketing

    Join us in our IBM/Aginity webinar to learn how Luxottica, the world's largest eyewear company best known for brands including Ray-Ban, Persol and Oakley, Inc., is using advanced analytics with their omni-channel customer data to improve marketing ROI and customer engagement. Luxottica, has teamed with Aginity and IBM to...

    Provided By IBM

  • Webcasts // Feb 2010

    Introducing the New EMC Documentum Web Experience Management Solution

    The attendee of this webcast will learn more about the new solution that delivers an unmatched, easy-to-use, and robust toolset for marketers and customer experience professionals. The presenter will show how EMC's partnership with FatWire can help to deliver a compelling web experience by deploying and managing large-scale, persuasive, and...

    Provided By EMC

  • Webcasts // Oct 2009

    Unlock the Value of Customer Communications

    Now, from a single platform, one can leverage existing content in EMC Documentum to generate highly personalized and customized correspondence, rich HTML e-mail, dynamic marketing collateral, and relationship statements to improve customer experience while reducing costs with xPression Documentum Edition. The attendee will learn how to maximize the existing investment...

    Provided By EMC

  • Webcasts // Jul 2008

    Customer Service: From Calls to Contacts

    Providing superior customer service is the shared responsibility of everyone in the organization. The attendee of this webcast will learn how these technologies can enable to serve customers more quickly, more intelligently, and more efficiently. The attendee will discover how video is revolutionizing customer service in ways that might surprise...

    Provided By Cisco Systems

  • Webcasts // Dec 2009

    Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications

    Customers of all sizes are virtualizing mission-critical Exhange environments. This webcast focuses on real world examples and best practices for implementing and managing a virtualized Exchange environment. Hear how real customers leveraged VMware and EMC infrastructure to move quickly from proof of concept to production and the lessons learned along...

    Provided By EMC

  • Webcasts // Mar 2010

    Sales PM Demo

    Learn how to turn the information intensity of your job into a competitive advantage. Pay attention to certain sweet spots of information, make better decisions, create better goals, and set better plans about issues that truly drive your company.

    Provided By IBM

  • Webcasts // Mar 2010

    Improve Customer Satisfaction: Deliver More Revenue

    Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases, volume of returns and fulfillment commitments help to establish a customer-focused organization, but also accelerates sales cycles and bolsters revenue generation. This video...

    Provided By IBM

  • Webcasts // Jan 2010

    IBM Data Center Automation Demonstration Launchpad

    This menu interface provides a high-level overview, product demonstrations, expert interviews, and resource links for the IBM Data Center Automation solution.

    Provided By IBM

  • Webcasts // Mar 2010

    IBM Cognos 8 BI Demo

    Complete capabilities in one product, on a single architecture. See key features for both business and IT users, including Framework Manager, the Administration Console, and integration with Microsoft Excel.

    Provided By IBM

  • Webcasts // Jul 2011

    Webcast - The online customer experience - make it exceptional - AMA

    Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.

    Provided By IBM

  • Webcasts // Dec 2008

    Bridging the Embedded Software Development Gap

    Forrester Senior Analyst Roy Wildeman as he discusses how embedded software raises both the rewards and risks of product innovation. During this Webcast you will learn from Forrester about key processes that can help close the quality gap in embedded software development, including: Requirements management with downstream traceability. Model-based analysis,...

    Provided By IBM

  • Webcasts // Apr 2012

    Aetna Success Story for SOA and DataPower

    Heathcare insurance provider Aetna uses IBM WebSphere DataPower appliances every day, processing more than eight million production requests daily. In this presentation you will learn how WebSphere DataPower appliances are a key element in Aetna's holistic approach to Service Oriented Architecture (SOA), providing the company with a way to accelerate...

    Provided By IBM

  • Webcasts // Oct 2011

    Webcast: The online customer experience - make it exceptional - AMA

    Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.

    Provided By IBM

  • Webcasts // Feb 2009

    Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System

    Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your business needs while reducing costs and increasing profitability. Join this webcast to find out how the flexibility and power of Microsoft Dynamics? CRM...

    Provided By Microsoft

  • Webcasts // Aug 2009

    Momentum Webcast: Windows 7 and Hyper-V Deep Dive (Level 100)

    Are you interested in boosting your business by combining the power of the Windows 7 operating system with Hyper-V virtualization? The attendee of this webcast will learn how the Windows 7 and Windows Server 2008 R2 operating systems work together to: Employ state-of-the-art disaster recovery techniques utilizing distributed branch...

    Provided By Microsoft

  • Webcasts // Sep 2009

    Internet Lead Capture: CRM Product Demo

    This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

    Provided By Microsoft

  • Webcasts // Sep 2009

    New Frontiers for CRM Data

    For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before,...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Microsoft Dynamics CRM - Leicester City Football Club Video Case Study

    Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top condition for maximum performance and injury prevention. The organization implemented Microsoft Dynamics? CRM as a tool to manage...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Microsoft Dynamics CRM - Chill Factore Video Case Study

    Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics? CRM to track all transactions, purchases, customer interactions, and to allow marketing directly related to what individual customers actually purchase. Microsoft Dynamics CRM enables segmentation of customers into smaller marketing groups,...

    Provided By Microsoft

  • Webcasts // Jan 2009

    Microsoft Dynamics CRM - Sports Organizations Video Case Study

    Learn why many professional sports organizations choose Microsoft Dynamics? CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a variety of leaders from professional sports teams discuss the benefits of Microsoft Dynamics CRM, including having a single data source to...

    Provided By Microsoft

  • Webcasts // Aug 2008

    Dynamics CRM Online High Five Sportswear Webcast

    For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics? CRM from real customers.

    Provided By Microsoft

  • Webcasts // Dec 2008

    Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)

    Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a strategic corporate asset. This webcast shows how Microsoft Dynamics customers, intent on delivering first-rate service, are able to streamline...

    Provided By Microsoft

  • Webcasts // Dec 2008

    Microsoft Online Services LAR Update

    The goal of this webcast is to provide attendee with the most relevant data around the Business Productivity Online Suite and Quickstart for Online Services program.

    Provided By Microsoft

  • Webcasts // Nov 2008

    Microsoft Online Services Value Added Reseller Update

    This webcast provide partners with the most relevant data around the Business Productivity Online Suite and Quickstart for Online Services program.

    Provided By Microsoft