IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • eBooks // Mar 2014

    Next Generation Financial Management Systems

    Accounting hasn't changed much over the past 500 years, but business needs sure have. Traditional accounting systems and old school practices that once worked are no longer getting the job done. Read the eBook to discover how savvy CFOs are taking advantage of new technologies to become more strategic.

    Sponsored By Workday

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • eBooks // Feb 2014

    Help Desk Best Practices for IT Departments

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • eBooks // Feb 2014

    Remote Monitoring and Management: The Key to Proactive, Efficient IT Departments

    For IT professionals to succeed, they need to implement low-cost and high-productivity practices that allow them to have a positive impact on their organizations’ bottom line. Remote monitoring and management (RMM) delivers an arsenal of IT management tools that help IT professionals proactively monitor and remotely manage and resolve IT...

    Sponsored By LabTech Software

  • eBooks // Feb 2014

    Search Innovation: An Integrated Approach to Merchandising and Content Management

    Organizations are reshaping their e-commerce strategies with a keen eye on improving site search for a personalized customer experience.

    Sponsored By IBM

  • eBooks // Dec 2013

    Standardizing Security Processes to Minimize Mobile Threats

    This E-Guide examines five essential aspects of protecting corporate networks, information, and infrastructure.This whitepaper deals with enterprise software, CRM, customer relationship management in the cloud. Sponsored by Lenovo and Intel®:

    Sponsored By Lenovo

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • eBooks // Aug 2013

    5 steps to better sales performance: how to coach your team

    How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance...

    Provided By Salesforce.com

  • eBooks // Jul 2013

    Recruiting 101- Establish a Process to Hire Right the First Time

    Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around....

    Provided By ConnectWise

  • eBooks // Dec 2012

    Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team

    Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video games bring fresh ideas that go a long way to keeping Sales motivated. Download this eBook from ConnectWise to find out...

    Provided By ConnectWise

  • eBooks // Oct 2012

    Buy/Market/Sell/Service Smarter eBook

    As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.

    Provided By IBM

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • eBooks // Aug 2012

    If It's Not in ConnectWise, It Didn't Happen : How to Eliminate the Chaos and Gain Total Control of Your Business

    Difficult economic conditions and a wave of new technology have businesses on their heels. Disparate systems can make it difficult to support customers, manage service level agreements (SLAs), and ensure timely contract renewals. This eBook examines how many successful IT companies use ConnectWise to eliminate the chaos and tie...

    Provided By ConnectWise

  • eBooks // Apr 2012

    eBook: Unleash Your People Power with World-Class HCM Applications in the Cloud

    The beauty of the cloud is that you can get up and running fast.The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based juman capital management applications from the global leader in HR management software. Oracle HCM...

    Provided By Oracle

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • eBooks // Mar 2012

    Oracle Exadata eBook

    Check out the new Exadata e-book packed with the latest real-world examples, insights, and tips for IT professionals. This interactive e-book experience features customer success stories and video interviews, analyst commentary, a 3-D demo, and more. Download the e-book today.

    Provided By Oracle

  • eBooks // Jul 2011

    The Customer Experience Edge

    Read how across industries, companies are investing in technology and techniques for mapping high-quality and profitable customer experiences: identifying and creating innovative ways to close performance/expectation gaps in customer relationship management.

    Provided By SAP

  • eBooks // Dec 2010

    Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team

    As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happens quickly, it becomes difficult to maintain the outstanding service levels that defined the company when it was founded. When an IT...

    Provided By ConnectWise

  • eBooks // Sep 2010

    Taking Traditional Training Online: From the Classroom to the Web

    This new eBook by Tom Bunzel explores how to successfully take in-person training online; strategies for utilizing the Web and social media to enhance learning; and what to look for in an online training solution.

    Provided By Citrix Online

  • eBooks // Feb 2014

    Help Desk Best Practices for IT Departments

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    Next Generation Financial Management Systems

    Accounting hasn't changed much over the past 500 years, but business needs sure have. Traditional accounting systems and old school practices that once worked are no longer getting the job done. Read the eBook to discover how savvy CFOs are taking advantage of new technologies to become more strategic.

    Sponsored By Workday

  • eBooks // Feb 2014

    Search Innovation: An Integrated Approach to Merchandising and Content Management

    Organizations are reshaping their e-commerce strategies with a keen eye on improving site search for a personalized customer experience.

    Sponsored By IBM

  • eBooks // Feb 2014

    Remote Monitoring and Management: The Key to Proactive, Efficient IT Departments

    For IT professionals to succeed, they need to implement low-cost and high-productivity practices that allow them to have a positive impact on their organizations’ bottom line. Remote monitoring and management (RMM) delivers an arsenal of IT management tools that help IT professionals proactively monitor and remotely manage and resolve IT...

    Sponsored By LabTech Software

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • eBooks // Dec 2013

    Standardizing Security Processes to Minimize Mobile Threats

    This E-Guide examines five essential aspects of protecting corporate networks, information, and infrastructure.This whitepaper deals with enterprise software, CRM, customer relationship management in the cloud. Sponsored by Lenovo and Intel®:

    Sponsored By Lenovo

  • eBooks // Oct 2012

    Buy/Market/Sell/Service Smarter eBook

    As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.

    Provided By IBM

  • eBooks // Apr 2012

    eBook: Unleash Your People Power with World-Class HCM Applications in the Cloud

    The beauty of the cloud is that you can get up and running fast.The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based juman capital management applications from the global leader in HR management software. Oracle HCM...

    Provided By Oracle

  • eBooks // Mar 2012

    Oracle Exadata eBook

    Check out the new Exadata e-book packed with the latest real-world examples, insights, and tips for IT professionals. This interactive e-book experience features customer success stories and video interviews, analyst commentary, a 3-D demo, and more. Download the e-book today.

    Provided By Oracle

  • eBooks // Aug 2013

    5 steps to better sales performance: how to coach your team

    How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance...

    Provided By Salesforce.com

  • eBooks // Jul 2011

    The Customer Experience Edge

    Read how across industries, companies are investing in technology and techniques for mapping high-quality and profitable customer experiences: identifying and creating innovative ways to close performance/expectation gaps in customer relationship management.

    Provided By SAP

  • eBooks // Aug 2012

    If It's Not in ConnectWise, It Didn't Happen : How to Eliminate the Chaos and Gain Total Control of Your Business

    Difficult economic conditions and a wave of new technology have businesses on their heels. Disparate systems can make it difficult to support customers, manage service level agreements (SLAs), and ensure timely contract renewals. This eBook examines how many successful IT companies use ConnectWise to eliminate the chaos and tie...

    Provided By ConnectWise

  • eBooks // Dec 2012

    Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team

    Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video games bring fresh ideas that go a long way to keeping Sales motivated. Download this eBook from ConnectWise to find out...

    Provided By ConnectWise

  • eBooks // Jul 2013

    Recruiting 101- Establish a Process to Hire Right the First Time

    Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around....

    Provided By ConnectWise

  • eBooks // Dec 2010

    Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team

    As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happens quickly, it becomes difficult to maintain the outstanding service levels that defined the company when it was founded. When an IT...

    Provided By ConnectWise

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • eBooks // Sep 2010

    Taking Traditional Training Online: From the Classroom to the Web

    This new eBook by Tom Bunzel explores how to successfully take in-person training online; strategies for utilizing the Web and social media to enhance learning; and what to look for in an online training solution.

    Provided By Citrix Online