IT Policies

  • White Papers // Jun 2014

    Fundamentals of the PKI Infrastructure

    Securing corporate information can be a challenge, considering the numerous technologies and platforms that need to be protected. One technology that definitely helps achieve secure data is public key infrastructure (PKI), which enhances the security of data by using advanced access methods and making sure the authenticity of the data...

    Sponsored By Global Knowledge

  • eBooks // Jul 2014

    Managed Services: Your 10-Week Guide to Becoming an MSP

    Managed services is one of the fastest-growing segments in IT services and the growth is expected to continue. Making the transition to managed services requires a systematic plan with well-thought out steps that range from sizing up the market to retooling your staff. If you're considering becoming a managed service...

    Sponsored By LabTech Software

  • White Papers // Feb 2014

    Anatomy of a Cyber-Attack

    As the number and severity of cyber-crimes continues to grow, it’s important to understand the steps cyber-criminals take to attack your network, the types of malware they use, and the tools you need to stop them.

    Sponsored By Dell Software

  • White Papers // Jun 2014

    Improve your Unified Communications ROI

    IT decision makers concentrate hard on vintegrating real-time tools like instant messaging and voice and video conferencing with voicemail, email and text messages, they neglect the emotional and informational needs of the end user. The result? Your company has made a significant investment on a flawless UC platform and cutting...

    Sponsored By Plantronics

  • eBooks // Jul 2014

    Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery

    In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to...

    Sponsored By LabTech Software

  • White Papers // Aug 2014

    Promise Healthcare Case Study

    Promise Healthcare improved security, achieve HIPAA compliance, and gained visibility into and control over network utilization by replacing its outdated firewalls with Dell SonicWALL NSA 6600 firewalls.

    Sponsored By Dell Software

  • White Papers // Jul 2014

    Selecting the Correct Path to Private Cloud

    Cloud computing models offer a new approach for IT organizations to deliver business services to end users. By implementing their own internal or "private" cloud infrastructures, IT organizations can deploy a technology model that provides both flexible IT architectures and dynamic business agility.

    Sponsored By EMC

  • White Papers // May 2014

    Making the Real Time Enterprise a Reality

    REAL TIME. ON DEMAND. ALWAYS ON. Such are the expectations of businesses in today’s global information economy. Customers demand agility, responsiveness, and innovation from all companies today. And they’re comparing their experiences with businesses in every industry against firms that embody all three capabilities. Read this whitepaper to discover how...

    Sponsored By SAP

  • White Papers // Jan 2014

    White Paper: Manage IT services efficiently. Serve business effectively.

    Aiming to manage your IT services efficiently and serve the business more effectively? Adapting to a constantly changing IT environment—while also meeting the needs of business and end users— requires a new approach to managing operations. The methodology that has emerged to fill this vacuum is called business service management...

    Sponsored By Hewlett-Packard (HP)

  • eBooks // Jul 2014

    Cybersecurity for Dummies eBook

    APTs (advanced persistent threats) have changed the world of enterprise security and how networks and organizations are attacked. These threats, and the cyber-criminals behind them, are experts at remaining hidden from traditional security while exhibiting an intelligence, resiliency, and patience that has never been seen before. Controlling these threats...

    Sponsored By Palo Alto Networks

  • Presentations // Apr 2014

    Meg Whitman Presents Unlocking IT with Big Data

    Today, the industry is at an inflection point - driven by a triple storm of Big Data, cloud, and mobility; and in this new environment, security is paramount. The New Style of IT is about how businesses and IT leverage this rapid change for enterprise growth. During this Web Event...

    Sponsored By Hewlett Packard

  • White Papers // Aug 2012

    The Importance of Managing Privileged Accounts

    Discover invaluable insights on the benefits of properly managing administrative privileges, developing a policy for managing privileged accounts and enforcing those policies. Could you be managing your privileged accounts better? Download the whitepaper today and find out.

    Sponsored By Dell Software

  • White Papers // Oct 2013

    Evolving Your IT Services Offering in a Modern Mobile World

    To stay competitive, IT solution providers must evolve their IT services offering and embrace the modern needs of mobility through service-oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they...

    Sponsored By LabTech Software

  • eBooks // Aug 2014

    Secrets of Effective Server Change Management

    Take control of change. Only 23% of IT organizations have an acceptable change-related incident rate. Download HP’s new eBook and learn how to dramatically decrease the number of incidents caused by poor server change management.

    Sponsored By HP

  • Research // Aug 2014

    Process Powered Change Management

    Deliver change with accuracy and speed. This new infographic shows how companies have achieved 50% improvement in speed and accuracy with server change management. Get more facts and insights by downloading the infographic now.

    Sponsored By HP

  • Videos // Aug 2014

    Experience the Power of IT Process Automation

    Bridge the physical/virtual gap. See how HP Operations Orchestration enables you to orchestrate physical, virtual, and cloud-based infrastructure and IT processes.

    Sponsored By HP

  • White Papers // Sep 2014

    10 Essential Elements for a Secure Mobility Strategy

    With enhanced mobility and work flexibility comes increased information security risk. Explore the security implications and capabilities of the major mobile OS platforms and learn more about best practices to fortify security while supporting new levels of productivity.

    Sponsored By Citrix Online

  • Downloads // Aug 2014

    Improving Customer Service with First-Class Remote Support

    Want to provide excellent customer support, while minimizing operational costs? Organizations like you are turning to remote support solutions to connect to various devices and pull system diagnostics, push configurations and view the device to deliver personalized, hands-on support. Rescue from LogMeIn, provides a sophisticated set of core...

    Sponsored By LogMeIn Rescue

  • Research // Sep 2014

    International Mobile Security Survey Research and Considerations for Enterprise IT

    To better understand the rising security challenges associated with integrating mobile devices into business operations, Cisco recently conducted an international survey that explored the attitudes and experiences of end users worldwide. This survey provides insights on how best to approach providing your workers with productive, flexible, and secure network access...

    Sponsored By Cisco Systems

  • eBooks // Oct 2013

    Finding Success in the Cloud

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to...

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Sponsored By LabTech Software

  • White Papers // Jun 2014

    Qantas supports business transformation with CA Clarity On Demand

    Business: Qantas is Australia’s largest domestic and international airline, carrying nearly 20% of all passengers travelling in and out of the country. Challenge: to maintain its competitive advantage in the increasingly difficult aviation industry, Qantas embarked on a major transformation programme to position the company for a strong and sustainable...

    Sponsored By CA Technologies

  • White Papers // Jun 2014

    Discover CA Nimsoft Monitor

    Across the complete spectrum of IT infrastructure, from data centers to cloud environments, CA Nimsoft Monitor provides an unparalleled array of capabilities that speed deployment, unify management, and maximize performance and uptime.

    Sponsored By CA Technologies

  • White Papers // Jun 2014

    The CA Clarity™ PPM On Demand Demo

    Watch this demo to learn more about the benefits of a cloud-based Project and Portfolio Management solution that allow you to focus on your IT portfolio, rather than your PPM deployment. Learn how CA Clarity™ PPM On Demand’s powerful project, resource, financial and portfolio management functionality can help you...

    Sponsored By CA Technologies

  • White Papers // Jun 2014

    Deliver Secure, New Business Services and Improve the Customer Experience

    In today’s ultra-competitive business landscape, organisations are always looking for the best way to deliver secure, new business services to their customers. But to do this, organisations must find a “new balance” of security across two critical business imperatives: growing the business and protecting the business.

    Sponsored By CA Technologies

  • White Papers // Jun 2014

    How CA Cloud Service Management Speeds Deployment and Time to Value

    For years, support teams have been hamstrung by their traditional service desk platforms, which require complex coding for virtually every aspect of customization. This paper shows how organizations can complete their initial deployments quickly and adapt efficiently to the evolving needs of the business with CA Cloud Service Management.

    Sponsored By CA Technologies

  • White Papers // Jun 2014

    How CA Technologies Safeguards Competitive Advantage with Proactive Cloud and Web Application Monitoring

    Find out how CA Application Performance Management Cloud Monitor enables the IT team to replicate customer transactions from over 60 global locations to identify potential problems thus ensuring a consistent user experience and quickly resolving any performance problems.

    Sponsored By CA Technologies

  • White Papers // Oct 2013

    Managed Service Provider Attributes Growth to the ConnectWise Community

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to...

    Sponsored By ConnectWise

  • Webcasts // May 2014

    Webinar: Finance Transformation - How SaaS Solutions Can Deliver Strategic Insights

    A recent study revealed many senior finance executives want to improve the quality of information available to management, but struggle with translating their business needs into technology solutions. Watch this video to learn how new technologies are giving finance a better, faster, and more complete picture of their business.

    Sponsored By Workday

  • White Papers // Jan 2014

    Big Data, Big Risks

    The cloud computing landscape continues to realize explosive growth. This white paper outlines what IT and security professionals need to know about the significant security risks of big data, including critical security vulnerabilities, risks, and challenges, key business and technical issues such as controls, privacy, and compliance and effective and...

    Sponsored By Vormetric

  • White Papers // Jun 2014

    The Use of Ceiling-Ducted Air Containment in Data Centers

    Ducting hot IT-equipment exhaust to a drop ceiling can be an effective air management strategy, improving the reliability and energy efficiency of a data center. Typical approaches include ducting either individual racks or entire hot aisles and may be passive (ducting only) or active (include fans). This paper examines available...

    Sponsored By APC by Schneider Electric

  • White Papers // May 2014

    Information Governance in a World of Big Data

    Information governance already exists in most large organizations and has different, often unconnected, focal points, for example Information Lifecycle Management (ILM), Master Data Management (MDM) and Data Warehousing. This White Paper discusses the current state of information governance, the new challenges and makes recommendations for what organizations need to do...

    Sponsored By SAP

  • White Papers // Jan 2014

    Enterprise Mobility for Dummies

    Enterprise mobility concerns employees at every level. As you plan for 2014, let this eBook show you how easy it can be to mobilize -- and transform -- your enterprise. From application development and deployment to management and security, any company can do it. This eBook is your guide to...

    Sponsored By SAP

  • White Papers // Jan 2014

    IDC: Driving Business Optimization with End-to-End Performance Testing White Paper

    The purpose of this IDC White Paper is to lay out the role that performance testing can play in the context of overall application lifecycle management (ALM), security, resource, and demand management. The document defines an application performance testing framework, discusses a performance test evolution path and explores the relationship...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Prepare, Pinpoint, Predict

    As your IT organization adopts new technologies like cloud and virtualization, physical and virtual machine sprawl grows. This is exacerbated with the explosion of mobility, a vast choice of user devices, sensors and readers of many types that now have internet connectivity, and the hundreds of new technologies that are...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Apr 2014

    Accelerate ROI: HP IT Process Automation and Orchestration paper

    Learn how IT can to be 3-4 times more productive and save your organization $25-100K USD a week. This informative whitepaper will look at the numerous benefits to deploying a next-generation, IT process automation solution. It outlines practical examples for realizing rapid return on investment (ROI) in IT operations and provides...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Feb 2014

    Bridging the IT Gap -- A Fresh Approach to Infrastructure Management eBook

    Data center technology is evolving at an unprecedented pace. You can't say the same for infrastructure management tools. They're stuck in the past, and that's a problem. You can't compete at today's speed and scale with yesterday's management approaches. You're caught in an IT gap-between rising business demands and the...

    Sponsored By HP & Intel® Xeon® Processor

  • White Papers // Apr 2014

    Forrester Report: Measuring Mobile Apps

    Developers need to improve their mobile measurement savvy. Many application development professionals have little to no skills in collecting real-time and operational metrics; that’s usually been the province of infrastructure and operations pros. But such thinking is both antiquated and dangerous. As requirements elicitation shifts from long textual requirements documents...

    Sponsored By Hewlett-Packard (HP)

  • Webcasts // Jul 2014

    Top 5 Things Every C# Developer Should Know

    C# has become increasingly popular and complex, putting applications and organizations at risk for software failures. Learn how you can gain deeper intelligence into your code to avoid critical crash causing defects. C# has become increasingly popular and complex, putting applications and organizations at risk for software failures. Learn how...

    Sponsored By Coverity

  • White Papers // May 2014

    Multifunction Device Buyer's Guide

    A buyer's guide that evaluates in choosing a multi-function device and clearly define requirements. Read this report and learn how to address the benefits in total cost of ownership.

    Sponsored By Fuji Xerox