IT Policies

  • Downloads // Aug 2014

    Improving Customer Service with First-Class Remote Support

    Want to provide excellent customer support, while minimizing operational costs? Organizations like you are turning to remote support solutions to connect to various devices and pull system diagnostics, push configurations and view the device to deliver personalized, hands-on support. Rescue from LogMeIn, provides a sophisticated set of core...

    Sponsored By LogMeIn Rescue

  • Downloads // Aug 2014

    Help Desk & IT Asset Management Software – Extremely Affordable & Easy-to-Use

    SolarWinds® Web Help Desk® (WHD) is a web-based help desk software that simplifies, centralizes and automates help desk management tasks including ticketing management, IT asset management, IT change management, knowledge management, incident & problem management, SLA management, & more. SolarWinds WHD provides email-to-ticket automation, dynamically assigns, routes and escalates trouble...

    Sponsored By SolarWinds

  • Downloads // Aug 2014

    Easy-to-Use and Affordable Remote IT Administration and Support Software

    DameWare® Remote Support (DRS) simplifies IT service management & support process by allowing IT admins to remotely connect to and troubleshoot end-user computers located both inside & outside the corporate firewall. Includes a built-in remote control tool for remote access to Windows®, Linux® & Mac OS® X computers Lets...

    Sponsored By SolarWinds

  • Downloads // May 2014

    Find, analyze & resolve your toughest performance issues on SQL Server - FAST

    Slow SQL Server performance? Don't let yourself get tangled up in volumes of server health metrics. Get to the root cause of performance problems in just four clicks. Only SolarWinds Database Performance Analyzer correlates SQL response time with server health metrics - in a single view - to quickly pinpoint...

    Sponsored By SolarWinds

  • Downloads // Jun 2014

    Webroot protects your devices everywhere

    SecureAnywhere Endpoint Protection offers instantaneous protection and fast scans without the hassle of time-consuming patches and signature updates. You can get your free trial today - just click "download", fill out and submit the form, and we'll email you a download link and instructions. Then just go to your...

    Provided By Webroot Software

  • Downloads // Jun 2014

    Citrix NetScaler VPX - 90 Day Trial

    Try the Citrix NetScaler VPX for 90 days and see for yourself the benefits for web app acceleration, availability and security. Key benefits of NetScaler VPX Freedom to choose your platform - Virtual appliance runs on Citrix XenServer, Microsoft or VMware Simple to install and manage - The...

    Provided By Citrix

  • Downloads // Apr 2014

    Business Essential: Complimentary Vulnerability Scan

    This complimentary security scanner searches for endpoint vulnerabilities, including misconfigurations, missing patches, open services and backdoors. Run the scan to receive a detailed report so you can address security vulnerabilities before they become a problem. Find out if your endpoints are secure. Try this FREE vulnerability scanner now.

    Provided By Webroot Software

  • Downloads // Jan 2014

    Free LabTech Remote Monitoring & Management Trial

    Whether you're a one-man break-fix shop or an established managed service provider (MSP), the LabTech remote monitoring and management (RMM) platform will drastically improve your efficiency and productivity with the power of remote client management, support and IT process automation. Designed with cutting-edge agent technology, LabTech delivers unprecedented centralized...

    Provided By LabTech Software

  • Downloads // Jan 2014

    Top 7 Tools that IT Pros Love!

    Track changes to IT infrastructure, manage passwords, troubleshoot account lockouts and more... These tools proved useful for thousands of IT Pros all over the world. Get them all now!

    Provided By netwrix

  • Downloads // Dec 2013

    Cisco-WebEx – Now Meet with Up to Three for FREE!

    Online collaboration tools have made it possible for organizations to collaborate with colleagues across organizations and halfway across the planet. These tools contribute to increased productivity, and prolonged connections between disparate teams and partners. If you’re looking to interact with colleagues, clients or prospects via your notebook, your iPhone,...

    Provided By Cisco Systems, Inc

  • Downloads // Dec 2013

    Application Migration to AWS with New Relic - Peak Performance for the Enterprise

    The purpose of this paper is to introduce you to using New Relic to mitigate, resolve, and optimize performance of your software applications while transitioning your existing on-premise applications to an Amazon Web Services (AWS) environment. The paper will briefly cover key features of using New Relic and methodologies for...

    Provided By New Relic

  • Downloads // Nov 2013

    Cognos Business Intelligence 30-Day Trial

    Test the capabilities of Cognos Business Intelligence V10.1 for 30 days at no charge.

    Provided By IBM

  • Downloads // Nov 2013

    Hadoop for the enterprise: quick, easy, free.

    InfoSphere BigInsights Quick Start Edition combines the power of Hadoop with enterprise-grade features including visualization & exploration, advanced analytics, and security & administration. Download the free Quick Start now.

    Provided By IBM

  • Downloads // Nov 2013

    IBM Security AppScan

    IBM® Security AppScan® enables organizations to assess the security of their applications and achieve regulatory compliance by identifying vulnerabilities and generating reports with intelligent fix recommendations to ease remediation.

    Provided By IBM

  • Downloads // May 2013

    Enhance IT Security with SolarWinds® Log & Event Manager

    What will you do when the security systems implemented to secure your IT environment are not secure anymore? Do you know what’s lurking in your network to exploit vulnerabilities and compromise IT security? SolarWinds Log & Event Manager (LEM) provides real-time insight and awareness into all your security, operational...

    Provided By SolarWinds

  • Downloads // May 2013

    ClearSight Analyzer - Download the Free Software Trial

    The ClearSight Analyzer on TruView provides an intuitive, easy-to-use interface for unparalleled application analysis. ClearSight shows the health of applications on your network and drills down to more detailed information. You don’t have to be an expert packet decoder to solve application problems.

    Provided By Fluke Networks

  • Downloads // May 2013

    Active Administrator Trial

    Take Active Administrator for a spin and see for yourself how this powerful, all-in-one solution allows you to control auditing, security, recovery, and health for Active Directory. It offers centralized management of Active Directory and Group Policy, saving you time and putting you in control over your critical AD...

    Provided By Dell Software

  • Downloads // Apr 2013

    Ditch your spreadsheets & download a FREE IP Address Management Tool!

    Free IP Address Tracker from SolarWinds lets you track an unlimited number of IP addresses giving you a unified view of your entire IP address space. Now you can see which IP addresses are in use and which aren’t. Stop wasting precious time wading through cumbersome spreadsheets. Download free...

    Provided By SolarWinds

  • Downloads // Mar 2013

    You multi-task at work. Your software should, too.

    All-in-One, Easy Batch Scanning- Kofax Express makes it easy for anyone to scan, organize and store documents, at speeds that make short work of batches big and small. Easy enough for beginners, powerful enough for pros; let Kofax show you the new Express route to document scanning. Free trial software...

    Provided By Kofax

  • Downloads // Jan 2013

    Cloud for Dummies, IBM Midsize Company Limited Edition

    This book gives mid-sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter & proactive manner.

    Provided By IBM

  • Downloads // Jan 2013

    CSS developer/designer interview cheat sheet

    This list of open-ended proficiency questions and answers will come in handy for hiring managers interviewing CSS developers and designers -- and it will be a useful interview prep tool for the candidates themselves.

    Provided By Tony Patton

  • Downloads // Nov 2012

    ASP.NET developer interview cheat sheet

    This list of open-ended proficiency questions and answers will come in handy for hiring managers interviewing ASP.NET developer candidates -- and it will be a useful interview prep tool for the candidates themselves.

    Provided By Tony Patton

  • Downloads // Oct 2012

    10 things you can do to speed up Outlook

    If Outlook's slow performance is driving you crazy, try these simple tricks to speed things up.

    Provided By Jack Wallen

  • Downloads // Oct 2012

    Server Backups and Configuration Management at Light Speed

    Don't allow simple tasks to delay your business processes and cost you money. Find out how to backup, transfer and secure your files with no effort at all. The need to automate new configurations and configuration backups has never been more important. As organizations expand internationally and more and...

    Provided By SolarWinds

  • Downloads // Oct 2012

    Fix Computer Issues Fast with GoToAssist Remote Support by Citrix

    Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based tools that enable IT professionals to easily support people and manage technology; Remote Support, Monitoring, and Service Desk allow you to deliver...

    Provided By Citrix Online

  • Downloads // Sep 2012

    LogMeIn: Instant, Anywhere Remote Support

    LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more time for the important stuff. Stop letting legacy remote support tools get in your way of delivering great IT support to...

    Provided By LogMeIn

  • Downloads // Sep 2012

    LogMeIn: Smartphone and PC remote support that the pros use.

    LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote reboot, easy-to-use screens, comprehensive reporting, multiple user sessions, and in-app Chat. Improve productivity, customer satisfaction and resolve issues...

    Provided By LogMeIn

  • Downloads // Sep 2012

    Quest Workspace Help Desk

    Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.

    Provided By Dell Software

  • Downloads // Jul 2012

    Book chapter: Create an Angry Birds-like app using GameSalad

    This chapter from Learn GameSalad for iOS offers tips on learning gravity, basic physics, and camera controls when creating an Angry Birds-like game. Title: Learn GameSalad for iOS: Game Development for iPhone, iPad, and HTML5 ISBN13: 978-1-4302-4356-4 ...

    Provided By Apress

  • Downloads // May 2012

    Stop Wasting Time and Money on Bad Data

    Use Contact Zone to scrub, clean, dedupe and update your contacts with verified addresses, phone numbers email addresses, and more. The resulting clean data leads to improved campaign response and greater ROI for your sales and marketing campaigns. No programming required. Download a free trial now!

    Provided By Melissa Data Corp

  • Downloads // Apr 2012

    Diskeeper 12 Server Edition - FREE 30-day trialware

    SAN-attached servers require specific best-practice file optimization to allow the SAN to achieve its best performance. This pre-configured variation of Diskeeper Server edition is separately available and comes set and ready to optimize server data performance in a SAN environment without actually touching the SAN layer.

    Provided By Condusiv Technologies

  • Downloads // Apr 2012

    Quest Migration Assessment Tool (QMAT)

    Considering a migration? The Quest Migration Assessment Tool evaluates Microsoft Exchange Online, Google Gmail, and Microsoft Exchange 2010, and compares features with your existing Exchange 2003/2007 environment. It's browser based and free! Try it today.

    Provided By Dell Software

  • Downloads // Aug 2011

    The 10 worst ways to communicate with end users

    To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things blog.

    Provided By Becky Roberts

  • Downloads // Jun 2011

    Five Word tips that could change your life

    Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This download is also available as an entry in our Five Tips blog.

    Provided By Jody Gilbert

  • Downloads // May 2011

    10 things end users do that drive me crazy

    Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // May 2011

    Get a Free 30-Day Trial of the Foglight® Experience Monitor Appliance

    Want to improve and optimize website availability and performance? The Foglight Experience Monitor: Tracks IT efforts against web site performance SLAs Installs and operates in less than a day Delivers value instantly with out-of-the box management reports Simplifies triage with real-time metrics Distributes reports automatically See how it...

    Provided By Dell Software

  • Downloads // Apr 2011

    10 cool add-ins for Office 2007 and 2010

    Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This download is also available as an entry in our 10 Things blog and as a...

    Provided By Susan Harkins

  • Downloads // Apr 2011

    10 tips for smarter, more efficient Internet searching

    These days, everyone is expected to be up to speed on Internet search techniques. But there are still a few tricks that some users -- and even savvy searchers -- may not be aware of.This download is also available as an entry in our 10 Things blog.

    Provided By Alan Norton

  • Downloads // Apr 2011

    Five tips for using Ccleaner to degunk your system

    Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your system.This download is also available as an entry in our Five Tips blog.

    Provided By Jack Wallen

  • Downloads // Mar 2011

    How to specify character encoding for web content

    Ryan Boudreaux explains the importance of setting character encoding so that browsers render web content correctly and offers some examples for how to specify the appropriate encoding.

    Provided By Ryan Boudreaux