IT Policies

  • eBooks // Jul 2014

    Analytics and Big Data for the Midmarket (eBook)

    With so much emphasis in the business world being placed on big data and analytics, it can be easy for midsize businesses to feel like they’re being left behind. These organizations often recognize the benefits offered by big data and analytics, but have a hard time pursuing those benefits with...

    Sponsored By IBM

  • eBooks // Jul 2014

    Cybersecurity for Dummies eBook

    APTs (advanced persistent threats) have changed the world of enterprise security and how networks and organizations are attacked. These threats, and the cyber-criminals behind them, are experts at remaining hidden from traditional security while exhibiting an intelligence, resiliency, and patience that has never been seen before. Controlling these threats...

    Sponsored By Palo Alto Networks

  • eBooks // Mar 2014

    2014 Cloud Guide: Insights For a Great Migration

    The cloud space is noisy—full of opinions, statistics and data. There’s plenty of information out there—but knowing what and who to trust can be a challenge. Here’s a quick look at important cloud computing trends and a short list of trusted resources that will point you in the right direction....

    Sponsored By Windstream Communications

  • eBooks // Feb 2014

    Achieve Deeper Network Security and Application Control (ebook)

    Next-generation firewalls have revolutionized network security. Traditional firewalls that focus on stateful packet inspection and access control rules are ineffective. Learn how to protect your organization from ever-evolving threats with a firewall that delivers a deeper level of network security.

    Sponsored By Dell Software

  • eBooks // Oct 2013

    Finding Success in the Cloud

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to...

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Sponsored By LabTech Software

  • eBooks // Jan 2013

    Cloud Services for Dummies eBook

    Cloud computing is becoming an integral part of many companies’ business and technology strategies. There are many different delivery models. But two foundational services are essential for cloud computing to become a strategic part of the overall computing infrastructure: Infrastructure as a Service (IaaS) for access to compute and storage...

    Sponsored By IBM

  • eBooks // Dec 2012

    Drive Finance in Real Time with SAP HANA

    As a CFO, your objectives are clear: outperform financial goals to create sustainable value for stakeholders, deliver superior service at reduced cost, ensure regulatory compliance, and effectively manage risk. To achieve these goals, you need to gain deep insights into all your financial data and ensure that this data...

    Sponsored By SAP

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • eBooks // Jan 2014

    6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you...

    Provided By LabTech Software

  • eBooks // Jan 2014

    Fujitsu Infrastructure eGuide

    Business users only notice IT when it fails and business leaders only notice IT when it costs them money. But at Fujitsu, we know IT infrastructures should add business value, not costs. Download Fujitsu's new e-guide and discover how we're helping organisations worldwide do just that – simplifying complex infrastructures,...

    Provided By Fujitsu

  • eBooks // Dec 2013

    E-Guide: Fujitsu PRIMERGY Server

    Compared to the rest of the field, Fujitsu PRIMERGY servers come with exceptional credentials, including high availability, strong power management and expert budgeting. Built for quality, reliability and business agility, PRIMERGY servers also offer complete IT flexibility through virtualisation and consolidation. Discover why PRIMERGY servers are the only credible choice....

    Provided By Fujitsu

  • eBooks // Oct 2013

    From Zero to 60…Build Great Digital Experiences at the Speed of the Web with Acquia Cloud Site Factory

    Today’s marketplace couldn’t be more competitive. Staying ahead of the competition means being able to respond to a changing market instantly.Launching a marketing campaign, a new brand, or even a new family of brands can mean the difference between success…or trailing the pack.Acquia Cloud Site Factory (Site Factory) offers a...

    Provided By Acquia

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Provided By ConnectWise

  • eBooks // Jun 2013

    Compact, cost-effective scanning: Document management for every business

    Document management systems, once the sole province of large enterprises, are now within reach of any business seeking to eliminate mountains of paper. Businesses of all sizes are discovering that high-quality, compact scanners can be deployed anywhere to intercept and immediately digitize incoming documents or documents generated internally. Whether...

    Provided By Canon

  • eBooks // Feb 2013

    Secure Web Applications: Creating a Security Culture

    Companies move applications to the Web to improve customer interactions, lower business processing costs and speed outcomes. But driving applications to the Web also increases vulnerabilities – unless security is an integral component of the application development process.

    Provided By IBM

  • eBooks // Jan 2013

    Office 365 Migration for Dummies: Microsoft and Quest (now part of Dell) Special Edition

    This book will guide you in performing a migration to Office 365. Although the chapters in this book are independent of each other, they are presented in sequential order to guide you through each phase. You’ll also learn the top ten must-dos for a successful migration project, including preparing, transitioning,...

    Provided By Quest Software, Inc., now a part of Dell

  • eBooks // Jan 2013

    The Executive's Guide to the Internet of Things

    This guide introduces the basic concepts of the Internet of Things, shows how it can generate business benefits, looks at security and privacy hurdles, and offers examples of how it's being used in the real world.

    Provided By TechRepublic

  • eBooks // Jan 2013

    eBook: Financial Reporting Automation for Dummies

    Financial reporting has come a long way since the spreadsheet. But finance teams still use complex, manual processes to create internal management reports as well as statutory and regulatory reports. Download this ebook (in PDF) to gain new insights about the benefits and value that financial reporting automation solutions can...

    Provided By IBM

  • eBooks // Oct 2012

    The Social Sales Revolution: 7 Steps to get ahead

    A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell more. This eBook examines how some of today's most successful reps approach social sales. Among others, you'll meet a...

    Provided By Salesforce.com Australia

  • eBooks // Oct 2012

    Buy/Market/Sell/Service Smarter eBook

    As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.

    Provided By IBM

  • eBooks // Oct 2012

    Webinar Ready: A Step by Step Guide to Hosting Successful Webinars

    Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. You're creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message. This...

    Provided By Citrix Online

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • eBooks // Sep 2011

    The Dark Side of Cloud Computing

    Botnets are based on similar principles as legitimate clouds, but serve malicious business interests. Find out more about how botnets work and the right steps after having detected infected machines within your own network.

    Provided By Astaro

  • eBooks // Aug 2011

    E-Guide: 2011 Guide to Storage and Servers

    Today, we're seeing the rise of smart infrastructures. We now can dynamically change our networks, servers, and infrastructure to respond instantly to changing demands. But with greater power comes greater responsibility to both your clients and your IT Department. No doubt moving beyond projects to solutions will raise some questions....

    Provided By TechRepublic

  • eBooks // Dec 2010

    Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team

    As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happens quickly, it becomes difficult to maintain the outstanding service levels that defined the company when it was founded. When an IT...

    Provided By ConnectWise

  • eBooks // May 2010

    E-Book: Moving to the Cloud

    Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to...

    Provided By Google

  • eBooks // Feb 2014

    Achieve Deeper Network Security and Application Control (ebook)

    Next-generation firewalls have revolutionized network security. Traditional firewalls that focus on stateful packet inspection and access control rules are ineffective. Learn how to protect your organization from ever-evolving threats with a firewall that delivers a deeper level of network security.

    Sponsored By Dell Software

  • eBooks // Jan 2013

    Cloud Services for Dummies eBook

    Cloud computing is becoming an integral part of many companies’ business and technology strategies. There are many different delivery models. But two foundational services are essential for cloud computing to become a strategic part of the overall computing infrastructure: Infrastructure as a Service (IaaS) for access to compute and storage...

    Sponsored By IBM

  • eBooks // Mar 2014

    2014 Cloud Guide: Insights For a Great Migration

    The cloud space is noisy—full of opinions, statistics and data. There’s plenty of information out there—but knowing what and who to trust can be a challenge. Here’s a quick look at important cloud computing trends and a short list of trusted resources that will point you in the right direction....

    Sponsored By Windstream Communications

  • eBooks // Jul 2014

    Cybersecurity for Dummies eBook

    APTs (advanced persistent threats) have changed the world of enterprise security and how networks and organizations are attacked. These threats, and the cyber-criminals behind them, are experts at remaining hidden from traditional security while exhibiting an intelligence, resiliency, and patience that has never been seen before. Controlling these threats...

    Sponsored By Palo Alto Networks

  • eBooks // Oct 2013

    Finding Success in the Cloud

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to...

    Sponsored By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Sponsored By LabTech Software

  • eBooks // Jul 2014

    Analytics and Big Data for the Midmarket (eBook)

    With so much emphasis in the business world being placed on big data and analytics, it can be easy for midsize businesses to feel like they’re being left behind. These organizations often recognize the benefits offered by big data and analytics, but have a hard time pursuing those benefits with...

    Sponsored By IBM

  • eBooks // Dec 2012

    Drive Finance in Real Time with SAP HANA

    As a CFO, your objectives are clear: outperform financial goals to create sustainable value for stakeholders, deliver superior service at reduced cost, ensure regulatory compliance, and effectively manage risk. To achieve these goals, you need to gain deep insights into all your financial data and ensure that this data...

    Sponsored By SAP

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By Salesforce.com

  • eBooks // Jan 2013

    The Executive's Guide to the Internet of Things

    This guide introduces the basic concepts of the Internet of Things, shows how it can generate business benefits, looks at security and privacy hurdles, and offers examples of how it's being used in the real world.

    Provided By TechRepublic

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • eBooks // Sep 2011

    The Dark Side of Cloud Computing

    Botnets are based on similar principles as legitimate clouds, but serve malicious business interests. Find out more about how botnets work and the right steps after having detected infected machines within your own network.

    Provided By Astaro

  • eBooks // Jan 2014

    6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you...

    Provided By LabTech Software

  • eBooks // Oct 2012

    Webinar Ready: A Step by Step Guide to Hosting Successful Webinars

    Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. You're creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message. This...

    Provided By Citrix Online

  • eBooks // Aug 2011

    E-Guide: 2011 Guide to Storage and Servers

    Today, we're seeing the rise of smart infrastructures. We now can dynamically change our networks, servers, and infrastructure to respond instantly to changing demands. But with greater power comes greater responsibility to both your clients and your IT Department. No doubt moving beyond projects to solutions will raise some questions....

    Provided By TechRepublic

  • eBooks // Dec 2013

    E-Guide: Fujitsu PRIMERGY Server

    Compared to the rest of the field, Fujitsu PRIMERGY servers come with exceptional credentials, including high availability, strong power management and expert budgeting. Built for quality, reliability and business agility, PRIMERGY servers also offer complete IT flexibility through virtualisation and consolidation. Discover why PRIMERGY servers are the only credible choice....

    Provided By Fujitsu

  • eBooks // Jan 2014

    Fujitsu Infrastructure eGuide

    Business users only notice IT when it fails and business leaders only notice IT when it costs them money. But at Fujitsu, we know IT infrastructures should add business value, not costs. Download Fujitsu's new e-guide and discover how we're helping organisations worldwide do just that – simplifying complex infrastructures,...

    Provided By Fujitsu

  • eBooks // Feb 2013

    Secure Web Applications: Creating a Security Culture

    Companies move applications to the Web to improve customer interactions, lower business processing costs and speed outcomes. But driving applications to the Web also increases vulnerabilities – unless security is an integral component of the application development process.

    Provided By IBM

  • eBooks // Oct 2012

    Buy/Market/Sell/Service Smarter eBook

    As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.

    Provided By IBM

  • eBooks // Jan 2013

    eBook: Financial Reporting Automation for Dummies

    Financial reporting has come a long way since the spreadsheet. But finance teams still use complex, manual processes to create internal management reports as well as statutory and regulatory reports. Download this ebook (in PDF) to gain new insights about the benefits and value that financial reporting automation solutions can...

    Provided By IBM

  • eBooks // Jun 2013

    Compact, cost-effective scanning: Document management for every business

    Document management systems, once the sole province of large enterprises, are now within reach of any business seeking to eliminate mountains of paper. Businesses of all sizes are discovering that high-quality, compact scanners can be deployed anywhere to intercept and immediately digitize incoming documents or documents generated internally. Whether...

    Provided By Canon

  • eBooks // May 2010

    E-Book: Moving to the Cloud

    Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to...

    Provided By Google

  • eBooks // Oct 2013

    From Zero to 60…Build Great Digital Experiences at the Speed of the Web with Acquia Cloud Site Factory

    Today’s marketplace couldn’t be more competitive. Staying ahead of the competition means being able to respond to a changing market instantly.Launching a marketing campaign, a new brand, or even a new family of brands can mean the difference between success…or trailing the pack.Acquia Cloud Site Factory (Site Factory) offers a...

    Provided By Acquia

  • eBooks // Jan 2013

    Office 365 Migration for Dummies: Microsoft and Quest (now part of Dell) Special Edition

    This book will guide you in performing a migration to Office 365. Although the chapters in this book are independent of each other, they are presented in sequential order to guide you through each phase. You’ll also learn the top ten must-dos for a successful migration project, including preparing, transitioning,...

    Provided By Quest Software, Inc., now a part of Dell

  • eBooks // Dec 2010

    Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team

    As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happens quickly, it becomes difficult to maintain the outstanding service levels that defined the company when it was founded. When an IT...

    Provided By ConnectWise

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Provided By ConnectWise

  • eBooks // Oct 2012

    The Social Sales Revolution: 7 Steps to get ahead

    A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell more. This eBook examines how some of today's most successful reps approach social sales. Among others, you'll meet a...

    Provided By Salesforce.com Australia