Project Management

Keep your IT project running smoothly by reading our experts' tips and best practices about methodologies, agile, software, collaboration, risk management, and learning from failed projects.

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Sponsored By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Sponsored By Salesforce.com

  • White Papers // Oct 2013

    Profit Magazine: Everything You Know About Sales is Wrong

    Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

    Sponsored By Oracle

  • White Papers // Mar 2014

    Eliminating the Noise: Best Practices for the Five W’s of Sales Intelligence

    Much as a journalist is expected to report on the “who, what, when,” etc. when filing their story, professional business-to-business (B2B) sales reps are more likely to open doors, nurture opportunities, and close deals when they know more about their prospect or customer. Sales Intelligence, as a broad category of...

    Sponsored By Oracle

  • White Papers // Dec 2013

    3 ways clinicians can leverage a patient portal to craft a healthcare community

    You probably have several goals for your patient portal of choice. Is “community” one of them? With a bevy of vendors offering portal solutions, it can be challenging for a hospital to know where to start. Fortunately, YourCareCommunity helps ease the decision-making process.

    Sponsored By Healthtech Holdings

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Sponsored By Salesforce.com

  • eBooks // Feb 2014

    Help Desk Best Practices for IT Departments

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • White Papers // Oct 2013

    Know What Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Sponsored By Oracle

  • White Papers // Jan 2014

    Who’s Spying on You?

    You’re aware of the threats of malware to your business but what about the ever-changing ground rules? Cybercriminals today are launching attacks against businesses by copying sophisticated malware and techniques used to target governments and high-profile organizations. Don’t get caught in the crossfire. Read our special report "Who's spying...

    Sponsored By Kaspersky Lab

  • White Papers // Jun 2014

    MYTH: Ink In The Office Is Too Expensive

    Read this whitepaper to find out about the most common myths for office printing, such as: MYTH: Ink in the office is too expensive. Not true - the cost savings can be significant Read more...

    Sponsored By HP US

  • Webcasts // Feb 2014

    On-demand Webcast: Overcoming the challenges of multifactor authentication

    Many cloud service providers are rolling out two-factor authentication features to address the increasing challenges that come from relying on passwords alone to secure user access and company data. Multifactor authentication is a great step towards stronger security and access management. Unfortunately, for enterprises that leverage more than a...

    Sponsored By Centrify

  • eBooks // Feb 2014

    Remote Monitoring and Management: The Key to Proactive, Efficient IT Departments

    For IT professionals to succeed, they need to implement low-cost and high-productivity practices that allow them to have a positive impact on their organizations’ bottom line. Remote monitoring and management (RMM) delivers an arsenal of IT management tools that help IT professionals proactively monitor and remotely manage and resolve IT...

    Sponsored By LabTech Software

  • White Papers // Oct 2012

    Coping in the chaos?

    It is no illusion that the complexity and diversity of security risks is on the rise, putting more businesses than ever at risk. In fact, 91% of organizations have experienced a direct cyber threat in the last year, and 40% of businesses do not feel prepared for the threats around...

    Sponsored By Kaspersky Lab

  • White Papers // Feb 2014

    Symantec Intelligence Report

    The threat landscape is ever-evolving, keeping security pros constantly on their toes. Staying up-to-date with the latest information is critical to protecting your organization and its confidential assets from detrimental attacks. In the latest issue of Symantec’s Intelligence Report, uncover details about the current security trends and threats to...

    Sponsored By Symantec

  • White Papers // Jan 2014

    Cisco UCS C-Series Rack Servers with Intelligent Intel Xeon Processors for Microsoft Exchange Server

    Cisco Unified Computing System™ (Cisco UCS®) C-Series Rack Servers and B-Series Blade Servers with intelligent Intel® Xeon® processors deliver messaging flexibility and choice to businesses of every size. Read this white paper to find out how you can adequately support and scale servers like Microsoft Exchange, whilst reducing operating expenses,...

    Sponsored By Cisco

  • White Papers // Jun 2013

    Build Your IT Security Business Case

    The importance of IT security to a business has never been greater. But often, investments are shelved or cutbacks are made. This can result in businesses unknowingly making compromises regarding their IT security. In this latest whitepaper from Kaspersky Lab, you’ll find useful facts, examples and business case arguments...

    Sponsored By Kaspersky Lab

  • White Papers // Oct 2013

    Nucleus Research: The Future of Sales Performance Management

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Know What Your Customers Want Before They Do

    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

    Sponsored By Oracle

  • White Papers // Mar 2014

    Seven Steps to Building a High-Impact Learning Culture

    Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in buildling an organizational culture that nurtures learning and helps employees live up to their fullest potential.

    Sponsored By Oracle

  • White Papers // Mar 2014

    Best Practices for recruiting the right talent

    This white paper examines best practices in recruiting and the technology behind those practices. It discusses how to reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency in finding the right talent.

    Sponsored By Oracle

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Sponsored By Salesforce.com

  • White Papers // Jun 2014

    Securing and controlling data in the cloud

    The Securing and Controlling Data in the Cloud white paper evaluates the benefits of cloud computing, the security challenges posed by the cloud and provides recommendations to secure and control sensitive data in cloud environments.

    Sponsored By Vormetric

  • eBooks // Oct 2013

    5 Technology Trends you Need to Follow

    Mobile devices, social business apps, and business analytics are converging with the Cloud to create the most substantial changes in technology since the Internet revolution. Businesses have to change the way they think and operate, and with rising budgets for technology, they need someone to provide the services that will...

    Sponsored By ConnectWise

  • White Papers // Jun 2014

    HP Data sheet: IT process automation across physical, virtual, and cloud architectures

    In this report HP Data sheet: IT process automation across physical, virtual, and cloud architectures brings some insights on how to overcome the increasingly complex data centre challenges and implement a successful IT process automation.

    Sponsored By HP US

  • White Papers // Jan 2014

    5 Common Mistakes in Application/IT Infrastructure Monitoring

    Everyone knows they need monitoring to ensure their site uptime and keep their business humming. Yet many sites still suffer from outages that are first reported by their customers. Having managed data center operations for decades, we have lots of experience with monitoring systems of all kinds, and these...

    Sponsored By LogicMonitor

  • White Papers // Feb 2014

    Real-world Identity and Access Management (IAM) for Unix-based Systems

    Short/long: Unix systems face special IAM challenges. Discover how to be overcome them with the right practices and tools, enabling you to enhance security, achieve compliance and dramatically improve operational efficiency.

    Sponsored By Dell Software

  • White Papers // Oct 2013

    Cutting Complexity – Simplifying Security

    With corporate IT becoming increasingly complex, how can IT management boost efficiency… while improving corporate security? Kaspersky Lab's latest whitepaper, "Cutting Complexity – Simplifying Security" looks at how the latest IT Systems Management solutions can simplify and automate a vast range of routine IT management tasks, in order to:...

    Sponsored By Kaspersky Lab

  • eBooks // Jan 2014

    IT Security by the Numbers: Calculating the Total Cost of Protection

    Humorist Franklin P. Jones may have said it best: “When you get something for nothing, you just haven't been billed for it yet.” These are wise words of warning for businesses counting on so-called “free” IT security software. Kaspersky Lab has created an eBook to help you calculate the...

    Sponsored By Kaspersky Lab

  • White Papers // Mar 2014

    Deal Management Mobilized: How the Best-in-Class Close the Sale Anywhere, Anytime, with Any Device

    Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize...

    Sponsored By Oracle

  • White Papers // Oct 2013

    You Work 24/7 For Your Business. So Should Your Server.

    Are you not sure if your business could benefit from a server? Use this checklist to help you decide if adding a server to your business can be an efficient and affordable way to help you and your employees reach new levels of productivity, while protecting valuable company data and...

    Sponsored By HP & Intel® Xeon® Processor

  • White Papers // Feb 2014

    IT Trends: 8 ways to stay ahead of the IT evolution

    The HP Technology Consulting efforts have created an informative guide to help separate the misguided hype from the stone cold facts, helping you avoid many obstacles that get in the way of building a better IT infrastructure. Sponsored by HP and Intel®: ...

    Sponsored By Hewlett-Packard & Intel®

  • White Papers // Feb 2014

    Powering Transformation - The IT Revolution is Now

    The IT Revolution is happening and the time for change is now - don’t settle for inflexible systems built on legacy technology. Download this white paper for information and ideas on how you can: Get the most out of managing IT in the cloud Eliminate upfront investments and maintenance costs...

    Sponsored By ServiceNow

  • White Papers // Feb 2014

    Making Financial Services Cloud-Ready

    Financial institutions have the opportunity to streamline operations and realize savings from the cloud just like many organizations in other industries have achieved before them. But unlike organizations in less sensitive and less regulated verticals, financials have been understandably hesitant to place all of their trust in cloud services. By...

    Sponsored By INetU

  • White Papers // Mar 2014

    Top myths about supply chain optimization

    This briefing discusses the top myths about optimization that often keep companies from maximizing their returns. The difference between good and great optimization can be millions of dollars in savings, learn the facts here and start saving today.

    Sponsored By Quintiq

  • White Papers // Mar 2014

    Ten steps to Evaluating and Buying Supply Chain Planning & Optimization Software

    This briefing provides a buyer’s guide including ten steps to take when evaluating and buying supply chain planning and optimization software. It includes twenty-eight questions to ask vendors before buying.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    How effective is your workforce planning and scheduling?

    This briefing will help to evaluate your company’s workforce planning and scheduling. Consider these 7 questions posed in this briefing to see if your scheduling is effectively driving your business objectives.

    Sponsored By Quintiq

  • White Papers // Oct 2013

    The Future of Sales Performance Management - Nucleus Research

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • White Papers // Feb 2014

    Amerijet case study

    Amerijet required a scalable IT foundation to supports its organic business growth. Read how Dell enabled Amerijet to spend 96 percent less time to close a flight, reduce data facility costs by 60 percent and deliver cargo inventory reports in seconds versus 30 to 40 minutes.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Gartner 2014 Magic Quadrant for Endpoint Protection Platforms

    Find out which vendors Gartner positions as Leaders, Challengers, Visionaries or Niche Players based on their ability to execute and their completeness of vision. Access a complimentary copy of the Gartner 2014 Magic Quadrant for Endpoint Protection Platforms to: Gain deeper knowledge of the endpoint protection market...

    Sponsored By Symantec

  • White Papers // Jan 2014

    The role of the network in cloud computing

    For a network that better supports your cloud and brings the most value possible to your business, its design has to be considered in the early stages of cloud planning. Read the white paper "Networking for cloud computing" to discover specific networking considerations for public, private and hybrid clouds.

    Sponsored By IBM