Project Management

Whether it's through Agile, lean or process-based management, you must plan, organize and control resources to achieve your business goals.

  • eBooks // Aug 2014

    What are your VoIP options?

    The versatility of VoIP has made it the leading choice for companies seeking an updated phone system that enables them to do more for less. Coming to the conclusion that you want VoIP is fairly simple; however, the next question you must answer is: which VoIP is best for my...

    Provided By ShoreTel

  • eBooks // Apr 2014

    Best Practices for Choosing the Right Accounting Software

    Is your accounting software holding you back? Maybe it's time to trade in your aging infrastructure and embrace a new generation of cloud-based financial systems that streamline your processes, improve productivity, and generate greater insights and visibility. As you embark on a challenging evaluation cycle, download our free...

    Provided By Intacct

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By Salesforce.com

  • eBooks // Feb 2014

    Marketing: Connecting with the Chief Executive Customer

    CMOs and their marketing teams are squarely in the spotlight as organizations look to them to chart a course across today’s turbulent landscape. The pressure is intense, the scope of the challenge unprecedented.

    Provided By IBM

  • eBooks // Aug 2013

    Executive's guide to infrastructure as a service (IaaS) (UK)

    Develop the right cloud strategy for your organization with the help of the advice and insights collected in this latest guide from ZDNet and TechRepublic.

    Provided By ZDNet

  • eBooks // Jun 2013

    7 Practical Sales Tips

    It's all about productivity. Making good sales reps great. Closing bigger deals, faster. In this ebook you'll find practical tips to help you make the biggest impact on your sales productivity in the shortest amount of time. You'll learn actionable tips that will help you: Gain 2.5...

    Provided By Salesforce.com

  • eBooks // Dec 2012

    Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team

    Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video games bring fresh ideas that go a long way to keeping Sales motivated. Download this eBook from ConnectWise to find out...

    Provided By ConnectWise

  • eBooks // Oct 2012

    Buy/Market/Sell/Service Smarter eBook

    As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.

    Provided By IBM

  • eBooks // Jul 2012

    Oracle Fusion CRM eGuide

    Traditional CRM software typically focuses on sales automation and transaction processing but often lacks the bigger picture of continuity and performance of the entire sales organization. To remain competitive in a technology-oriented market, companies have to move their sales teams into an integrated environment that concentrates on sales planning, sales...

    Provided By Oracle

  • eBooks // Jul 2012

    Oracle Fusion CRM eGuide

    Traditional CRM software typically focuses on sales automation and transaction processing but often lacks the bigger picture of continuity and performance of the entire sales organization. To remain competitive in a technology-oriented market, companies have to move their sales teams into an integrated environment that concentrates on sales planning, sales...

    Provided By Oracle

  • eBooks // Oct 2012

    Buy/Market/Sell/Service Smarter eBook

    As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.

    Provided By IBM

  • eBooks // Dec 2012

    Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team

    Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video games bring fresh ideas that go a long way to keeping Sales motivated. Download this eBook from ConnectWise to find out...

    Provided By ConnectWise

  • eBooks // Jun 2013

    7 Practical Sales Tips

    It's all about productivity. Making good sales reps great. Closing bigger deals, faster. In this ebook you'll find practical tips to help you make the biggest impact on your sales productivity in the shortest amount of time. You'll learn actionable tips that will help you: Gain 2.5...

    Provided By Salesforce.com

  • eBooks // Aug 2013

    Executive's guide to infrastructure as a service (IaaS) (UK)

    Develop the right cloud strategy for your organization with the help of the advice and insights collected in this latest guide from ZDNet and TechRepublic.

    Provided By ZDNet

  • eBooks // Feb 2014

    Marketing: Connecting with the Chief Executive Customer

    CMOs and their marketing teams are squarely in the spotlight as organizations look to them to chart a course across today’s turbulent landscape. The pressure is intense, the scope of the challenge unprecedented.

    Provided By IBM

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By Salesforce.com

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By Salesforce.com

  • eBooks // Apr 2014

    Best Practices for Choosing the Right Accounting Software

    Is your accounting software holding you back? Maybe it's time to trade in your aging infrastructure and embrace a new generation of cloud-based financial systems that streamline your processes, improve productivity, and generate greater insights and visibility. As you embark on a challenging evaluation cycle, download our free...

    Provided By Intacct

  • eBooks // Aug 2014

    What are your VoIP options?

    The versatility of VoIP has made it the leading choice for companies seeking an updated phone system that enables them to do more for less. Coming to the conclusion that you want VoIP is fairly simple; however, the next question you must answer is: which VoIP is best for my...

    Provided By ShoreTel