Tech Industry

  • eBooks // Mar 2014

    Forrester

    Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain,...

    Sponsored By Salesforce.com

  • eBooks // Feb 2014

    Help Desk Best Practices for IT Departments

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • eBooks // Jan 2014

    6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you...

    Provided By LabTech Software

  • eBooks // Oct 2013

    Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed....

    Provided By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Provided By LabTech Software

  • eBooks // Oct 2013

    Managed Services: Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Provided By LabTech Software

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle

  • eBooks // Apr 2013

    7 Steps to Next-Gen IT Managed Services

    Managed service providers are expanding their service offerings and adopting a more active role in the management and planning of their clients’ IT infrastructures. How can your business stay up-to-date with the most recent industry trends? This eBook presents seven steps to creating a next-generation IT managed services business. Learn...

    Provided By LabTech Software

  • eBooks // Oct 2012

    Webinar Ready: A Step by Step Guide to Hosting Successful Webinars

    Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. You're creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message. This...

    Provided By Citrix Online

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • eBooks // Oct 2012

    Selling in a Volatile Economy

    The same thing that keeps you awake at night keeps your prospects and customers up, too: A volatile economy. You need some fresh strategies to make it easier for your prospects to move forward with a change initiative. This eBook by Jill Konrath, sales strategist and author of...

    Provided By Citrix Online

  • eBooks // Aug 2012

    The Kaspersky Security for Virtualization eBook

    This is it - the eBook with the essential information you need to implement security for virtualization successfully in your business. Clearly, virtualization is becoming more commonplace. In fact, the majority of today's server deployments are virtual. In the past, companies focused on virtualizing non-critical applications, but companies are...

    Provided By Kaspersky Lab

  • eBooks // Feb 2014

    Help Desk Best Practices for IT Departments

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • eBooks // Mar 2014

    Forrester

    Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain,...

    Sponsored By Salesforce.com

  • eBooks // Apr 2013

    7 Steps to Next-Gen IT Managed Services

    Managed service providers are expanding their service offerings and adopting a more active role in the management and planning of their clients’ IT infrastructures. How can your business stay up-to-date with the most recent industry trends? This eBook presents seven steps to creating a next-generation IT managed services business. Learn...

    Provided By LabTech Software

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle

  • eBooks // Aug 2012

    The Kaspersky Security for Virtualization eBook

    This is it - the eBook with the essential information you need to implement security for virtualization successfully in your business. Clearly, virtualization is becoming more commonplace. In fact, the majority of today's server deployments are virtual. In the past, companies focused on virtualizing non-critical applications, but companies are...

    Provided By Kaspersky Lab

  • eBooks // Jan 2014

    6 Ways to Expand Your Managed Services Offering and Boost Revenue

    By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you...

    Provided By LabTech Software

  • eBooks // Oct 2013

    Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed....

    Provided By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Provided By LabTech Software

  • eBooks // Oct 2013

    Managed Services: Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Provided By LabTech Software

  • eBooks // Oct 2012

    Webinar Ready: A Step by Step Guide to Hosting Successful Webinars

    Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. You're creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message. This...

    Provided By Citrix Online

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • eBooks // Oct 2012

    Selling in a Volatile Economy

    The same thing that keeps you awake at night keeps your prospects and customers up, too: A volatile economy. You need some fresh strategies to make it easier for your prospects to move forward with a change initiative. This eBook by Jill Konrath, sales strategist and author of...

    Provided By Citrix Online