Tech Industry

Best practices for business technology. Whether it's infrastructure, mobile, security, or operational advice, you'll find leading experts and compelling insight here.

  • eBooks // Jul 2015

    Jama eBook: A Modern Take on the Agile Manifesto

    When the Agile Manifesto was published in 2001, our workplace looked very different from how it does today. Despite major changes in how we work, our interpretation of the Manifesto hasn't changed in over a decade. So what does today's Agile look like? Do the values of the Manifesto still...

    Sponsored By Jama Software

  • eBooks // Jul 2015

    Jama eBook - Failure: Analyze It, Don't Humanize It

    Beat the Law of Market Failure-an expert's POV. Alberto Savoia, formerly of Google and originator of the brilliant theory of "pretotyping," has created a product builder's philosophy that encourages a healthy, objective, and best of all, productive analysis of failure that takes the pain out of failure and improves ideas,...

    Sponsored By Jama Software

  • eBooks // Apr 2015

    The Modern Way to Extend Your Company Culture - eBook

    If you want to get a message across, you speak the local language—or in the case of reaching and engaging employees, you use the communication channels they like and use. Web conferencing and private social networks for companies are better at keeping employees in the know and this eBook by...

    Sponsored By Citrix Systems

  • eBooks // Feb 2015

    A Modern Take on the Agile Manifesto

    When the Agile Manifesto was published in 2001, our workplace looked very different from how it does today. Despite major changes in how we work, our interpretation of the Manifesto hasn't changed in over a decade. So what does today's Agile look like? Do the values of the Manifesto still...

    Sponsored By Jama Software

  • eBooks // Feb 2015

    Failure: Analyze It, Don't Humanize It.

    Beat the Law of Market Failure-an expert's POV. Alberto Savoia, formerly of Google and originator of the brilliant theory of "pretotyping," has created a product builder's philosophy that encourages a healthy, objective, and best of all, productive analysis of failure that takes the pain out of failure and improves ideas,...

    Sponsored By Jama Software

  • eBooks // Feb 2015

    Insights for the New Chief Data Officer

    How should a chief data officer start formulating and deploying a strategy to put data at the center of the business? This ebook provides insights and recommendations for the CDO in three areas: strategic alignment with the business, data strategy and project prioritization.

    Provided By IBM

  • eBooks // Jul 2014

    Help Desk Best Practices

    A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk...

    Provided By LabTech Software

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    Forrester

    Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain,...

    Provided By Salesforce.com

  • eBooks // Feb 2014

    Digital Salesforce1 App Guide and Gallery eBook

    What could you do with new APIs and mobile services from the Salesforce1 Platform? This book shows you: 9 Examples of Customer Apps built on the Salesforce1 Platform Over 70 app ideas arranged by industry that you could build, today A list of 14 partner apps...

    Provided By Salesforce.com

  • eBooks // Jan 2014

    ebook: Mobile Strategy

    Read how your company can win by embracing mobile technology.

    Provided By IBM

  • eBooks // Oct 2013

    Managed Services - Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Provided By LabTech Software

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Provided By LabTech Software

  • eBooks // Aug 2013

    Energizing the Workplace with Mobile HR

    Mobility is not about the device. It’s about people. It is about improving the collaboration, engagement, and productivity of mobile employees. Understand the mobile HR opportunity, challenges and benefits. See how you can get started with a mobile strategy and how to measure your success.

    Provided By SAP

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle

  • eBooks // Oct 2012

    Webinar Ready: A Step by Step Guide to Hosting Successful Webinars

    Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. You're creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message. This...

    Provided By Citrix Online

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • eBooks // Oct 2012

    Selling in a Volatile Economy

    The same thing that keeps you awake at night keeps your prospects and customers up, too: A volatile economy. You need some fresh strategies to make it easier for your prospects to move forward with a change initiative. This eBook by Jill Konrath, sales strategist and author of...

    Provided By Citrix Online

  • eBooks // Jul 2012

    Supply Chain eBook

    This is your comprehensive, one-stop point for SAP Supply Chain Planning and Collaboration (SAP SCM) collateral: Business Transformation Studies, Customer Success Stories, Customer Testimonial Videos, Solution in Details, Articles.

    Provided By SAP

  • eBooks // Feb 2015

    A Modern Take on the Agile Manifesto

    When the Agile Manifesto was published in 2001, our workplace looked very different from how it does today. Despite major changes in how we work, our interpretation of the Manifesto hasn't changed in over a decade. So what does today's Agile look like? Do the values of the Manifesto still...

    Sponsored By Jama Software

  • eBooks // Feb 2015

    Failure: Analyze It, Don't Humanize It.

    Beat the Law of Market Failure-an expert's POV. Alberto Savoia, formerly of Google and originator of the brilliant theory of "pretotyping," has created a product builder's philosophy that encourages a healthy, objective, and best of all, productive analysis of failure that takes the pain out of failure and improves ideas,...

    Sponsored By Jama Software

  • eBooks // Jul 2015

    Jama eBook: A Modern Take on the Agile Manifesto

    When the Agile Manifesto was published in 2001, our workplace looked very different from how it does today. Despite major changes in how we work, our interpretation of the Manifesto hasn't changed in over a decade. So what does today's Agile look like? Do the values of the Manifesto still...

    Sponsored By Jama Software

  • eBooks // Apr 2015

    The Modern Way to Extend Your Company Culture - eBook

    If you want to get a message across, you speak the local language—or in the case of reaching and engaging employees, you use the communication channels they like and use. Web conferencing and private social networks for companies are better at keeping employees in the know and this eBook by...

    Sponsored By Citrix Systems

  • eBooks // Jul 2015

    Jama eBook - Failure: Analyze It, Don't Humanize It

    Beat the Law of Market Failure-an expert's POV. Alberto Savoia, formerly of Google and originator of the brilliant theory of "pretotyping," has created a product builder's philosophy that encourages a healthy, objective, and best of all, productive analysis of failure that takes the pain out of failure and improves ideas,...

    Sponsored By Jama Software

  • eBooks // Jul 2012

    Supply Chain eBook

    This is your comprehensive, one-stop point for SAP Supply Chain Planning and Collaboration (SAP SCM) collateral: Business Transformation Studies, Customer Success Stories, Customer Testimonial Videos, Solution in Details, Articles.

    Provided By SAP

  • eBooks // Oct 2012

    Webinar Ready: A Step by Step Guide to Hosting Successful Webinars

    Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. You're creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message. This...

    Provided By Citrix Online

  • eBooks // Oct 2012

    The Ultimate Guide to Email Prospecting

    In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue...

    Provided By Citrix Online

  • eBooks // Oct 2012

    Selling in a Volatile Economy

    The same thing that keeps you awake at night keeps your prospects and customers up, too: A volatile economy. You need some fresh strategies to make it easier for your prospects to move forward with a change initiative. This eBook by Jill Konrath, sales strategist and author of...

    Provided By Citrix Online

  • eBooks // Aug 2013

    Energizing the Workplace with Mobile HR

    Mobility is not about the device. It’s about people. It is about improving the collaboration, engagement, and productivity of mobile employees. Understand the mobile HR opportunity, challenges and benefits. See how you can get started with a mobile strategy and how to measure your success.

    Provided By SAP

  • eBooks // Jul 2013

    [eBook] Driving HR Forward

    A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economist Intelligence Unit (EIU) only 38 percent of CEOs and CFOs said their head of HR was a key player in...

    Provided By Oracle

  • eBooks // Feb 2014

    Digital Salesforce1 App Guide and Gallery eBook

    What could you do with new APIs and mobile services from the Salesforce1 Platform? This book shows you: 9 Examples of Customer Apps built on the Salesforce1 Platform Over 70 app ideas arranged by industry that you could build, today A list of 14 partner apps...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    How to Create a Customer Service Process that Enhances Your Bottom Line

    A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...

    Provided By Salesforce.com

  • eBooks // Mar 2014

    Forrester

    Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain,...

    Provided By Salesforce.com

  • eBooks // Jul 2014

    Help Desk Best Practices

    A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk...

    Provided By LabTech Software

  • eBooks // Oct 2013

    Managed Services - Why It's Good for Business

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which...

    Provided By LabTech Software

  • eBooks // Jan 2014

    ebook: Mobile Strategy

    Read how your company can win by embracing mobile technology.

    Provided By IBM

  • eBooks // Oct 2013

    Top Ten Considerations for Selecting the Right RMM Solution

    Remote monitoring and management (RMM) is an important part of your IT services offering. RMM tools enable service delivery and provide a number of benefits, including increased customer service levels, time and money savings, and ultimately a more effective and profitable business. Read this eBook for tips to ensure you...

    Provided By LabTech Software

  • eBooks // Feb 2015

    Insights for the New Chief Data Officer

    How should a chief data officer start formulating and deploying a strategy to put data at the center of the business? This ebook provides insights and recommendations for the CDO in three areas: strategic alignment with the business, data strategy and project prioritization.

    Provided By IBM