Business Intelligence

BI is more than just corporate reporting. It's a way to improve decision making, to cut costs, and to identify new business opportunities.

  • White Papers // Apr 2014

    Rostering/Shift scheduling opportunity scan

    This briefing looks at symptoms that can help your company see if there is opportunity to implement more effective rostering and shift scheduling. If your company is exhibiting any of these symptoms, then there is room for significant improvement.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    G4S reduces overhead costs and overtime with Quintiq employee planning solution

    This case study looks at how security company G4S reduced overhead costs and overtime by utilizing the Quintiq employee planning solution.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    SIG Combibloc reduces planning time by half using Quintiq Macro Planner

    This case study shows how SIG Combibloc overcame its struggle with spreadsheets to reduce its planning time by half using Quintiq’s Macro Planner.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Gaining the delivery performance advantage

    This briefing will show you how to gain a delivery performance advantage over your competitors by addressing four key issues. Make sure that your delivery performance can stand up to your competition by placing more focus on customer satisfaction.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Integrated supply chain solutions for the automotive shipping industry

    This solution paper outlines Quintiq’s integrated supply chain solutions for the automotive shipping industry. Readers can see the capabilities of Quintiq’s unique solution that addresses all planning needs of car carrier operators.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Transportation Network Visibility

    This whitepaper focuses on network logistics by offering a transportation network viability test. It includes five warning signs that companies can use to see if there are ways to make their logistical operations more efficient.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Taming Passenger Rail Disruptions

    This briefing details four insights that can help your business overcome passenger rail disruptions. Based on the latest research in disruption management, these insights will be of help to anyone who is involved in rail planning and scheduling.

    Sponsored By Quintiq

  • White Papers // Apr 2014

    Top 4 hazards successful protein processors face

    This briefing outlines four hazards successful protein processors face. By avoiding these hazards, you can take full advantage of your planning processes and improve the efficiency and profitability of your operations.

    Sponsored By Quintiq

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn Rescue

  • White Papers // May 2014

    The Truth About Customer Experience

    Business leaders and support technicians across industries are tasked with enhancing the customer experience at every touchpoint. But this is easier said than done. This article from Harvard Business Review emphasizes the importance of quality interactions pre- and post-sale, and sheds light on the big picture: the customer’s end-to-end journey....

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Sponsored By LogMeIn Rescue

  • White Papers // Mar 2014

    Super Bowl XLVIII: The Social Story

    This year the Super Bowl and all the surrounding activity just didn’t live up to the hype. The game was a blowout, the commercials were not as strong as previous years, and the broadcast was disappointing. Despite that brands found ways to engage on social channels and extend the reach...

    Sponsored By Oracle

  • Webcasts // Mar 2014

    On-demand Webcast - Virtualizing Exchange: Protection made easy

    Have you held off virtualizing Exchange? If so, what Rick Vanover from Veeam has to show you may be enough to convince you to change! Join this webinar to see how you can successfully virtualize and protect Exchange while giving benefits you never thought possible. You will see...

    Sponsored By Veeam Software

  • White Papers // Mar 2014

    Everything You Know About Sales is Wrong - Profit Magazine

    Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

    Sponsored By Oracle

  • White Papers // Apr 2014

    Advanced Threat Protection with Dell SecureWorks Security Services

    This paper distinguishes between and discusses the various types of advanced threats, the actors, their motives and processes, and provides a roadmap for how to enhance your security posture to better detect and resist them, including Advanced Persistent Threats (APT). This roadmap also includes information on how Dell SecureWorks services...

    Sponsored By Dell SecureWorks

  • White Papers // Oct 2013

    Knowledge Management - 5 Steps to Getting It Right the First Time

    Today customers look to engage with organizations through an increasing number of channels - and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self service channels offers a powerful answer to this growing need to do...

    Sponsored By Oracle

  • White Papers // Mar 2014

    Empowering Modern Finance - The CFO as Technology Evangelist

    The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.

    Sponsored By Oracle

  • White Papers // Mar 2014

    CEO Perspectives: How HR Can Take a Bigger Role in Driving Growth

    This survey report by the Economist Intelligence Unit investigates whether the HR function is forging a close relationship with the CEO. It explores the nature of these working relationships, how they have been affected by the economic downturn and how they vary across industries and regions.

    Sponsored By Oracle

  • White Papers // Mar 2014

    The New Business of Business Leaders: Hiring and Onboarding

    This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave.

    Sponsored By Oracle

  • White Papers // Aug 2013

    Business Insight: Enabling User Mobility with Enterprise Security Solutions

    The belief that “work is something you do, not somewhere you are,” is taking hold for much of the corporate work force. Savvy business leaders have embraced the benefits of user mobility, including: Increased productivity Improved customer relationships (through increased face time) Greater resilience in the face of...

    Sponsored By Dell Software

  • White Papers // Apr 2013

    TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center

    Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a “total cost of ownership” (TCO) savings of 30% compared to traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings....

    Sponsored By APC by Schneider Electric

  • White Papers // Jan 2014

    Dissatisfied with the cost and time your're spending on IT discovery?

    Companies increasingly rely on IT discovery to provide a complete picture of the infrastructure for IT optimization and migration initiatives. But current methods are costly, and they can take too long to deliver results. ALDM (analytics for logical dependency mapping), a new service from IBM Research, is changing all of...

    Sponsored By IBM

  • White Papers // Jan 2014

    Reengineering IT discovery with analytics and visualization

    IT discovery is an imperative first step in any data center migration or IT optimization initiative. But traditional discovery techniques can be complex and costly to implement. ALDM (analytics for logical dependency mapping) is changing all of that. Read the white paper to learn how ALDM reengineers IT discovery using...

    Sponsored By IBM

  • White Papers // Nov 2013

    Virtualization Efficiency Study

    In the last several years, virtualization deployments have skyrocketed, yet in many cases the associated return has been less than expected. The fact is virtualization creates a very dynamic environment that requires new ways of managing capacity. IBM’s virtualization efficiency study (VES) provides the management visibility to address those challenges...

    Sponsored By IBM

  • White Papers // Jan 2014

    Unified Communications

    Organizations are largely relying on TCO and ROI models in determining whether or not to invest in a unified communications (UC) solution. But what other factors are they considering? Read the white paper “Mobility And Business Outcomes Are Driving The Adoption Of Unified Communications” to get a clear picture of...

    Sponsored By IBM

  • White Papers // Jan 2014

    TP Vision reduces costs by 40% with IBM SmartCloud

    According to a survey by the IBM Center for Applied Insights and Oxford Economics, business leaders are becoming increasingly focused on the business value of cloud. Although the participant’s cloud strategies differ in terms of scope, platform and delivery models, the chief takeaway from the survey is that cloud is...

    Sponsored By IBM

  • White Papers // Jan 2014

    Drivewyze eliminates costly IT infrastructure

    PreClear from Drivewyze is a new weigh-station bypass service that uses cellular and GPS technology to save truckers time, money, and fuel. Drivewyze recently partnered with IBM to migrate its production environment to an IBM SmartCloud Enterprise+ infrastructure. In this recently published case study, you can read about the challenges...

    Sponsored By IBM

  • Podcasts // Jan 2014

    Building A Successful Roadmap to Cloud

    To get the most from your cloud experience, you need a roadmap. Watch the video “Building a Successful Roadmap to the Cloud” to learn how a cloud roadmap can: Ensure that your cloud decisions work together to maximize the overall value to your business Give you greater...

    Sponsored By IBM

  • Research // Feb 2013

    Source Business Technology Resiliency Capabilities

    Most business continuity management teams today are understaffed, consisting of just a few dedicated corporate resources and regional or business unit representatives. Sound familiar? If so, outsourcing your organization’s business resiliency planning, strategy and program design can be a cost-effective, efficient option. In a study of global business continuity vendors,...

    Sponsored By IBM

  • Videos // Apr 2014

    SmartCloud Managed Backup Portal Demo

    As your business expands, your data footprint grows even faster. The information you collect is valuable for better business insights and analytics. But with more data comes more responsibility to protect and secure it. IBM SmartCloud Managed Backup Service can provide you with the scalability to back up increasing amounts...

    Sponsored By IBM

  • White Papers // Jun 2011

    The Evolution of Business Resiliency Management

    A white paper details IBM’s approach to planning, managing and executing business resilience and continuity across six defined layers of resilience. It also covers recent trends and best practices used in today’s evolving business resiliency management programs, as well as IBM’s portfolio of business continuity and resiliency services....

    Sponsored By IBM

  • White Papers // May 2014

    Risk, Loss and Security Spending in the Financial Sector: A SANS Survey

    Financial institutions are struggling with internal threats, the means to protect financial accounts from spearphishing and other endpoint attacks, and lack of resources. This white paper will help you understand the drivers for security-related spending in the financial services industry, identify the techniques organizations are adopting to mitigate threats.

    Sponsored By Sourcefire, Inc.

  • Downloads // Nov 2013

    Hadoop for the enterprise: quick, easy, free.

    InfoSphere BigInsights Quick Start Edition combines the power of Hadoop with enterprise-grade features including visualization & exploration, advanced analytics, and security & administration. Download the free Quick Start now.

    Sponsored By IBM

  • White Papers // Jun 2014

    Infographic: What Smart Businesses Know About DevOps

    This infographic provides some insights about DevOps awareness, adoption, implementation, and benefits. Discover how DevOps delivered big benefits for both operations and customer service. Find out how-by reading our report.

    Sponsored By CA Technologies

  • Research // May 2014

    How the World Defies Distance - Insights from 5,000 Business Professionals on How They Overcame Remote Collaboration Challenges (French)

    In late 2013, Polycom commissioned independent consultants, APMG Research, to analyze data from a global online survey completed by 5,000 business professionals who contributed with their remote collaboration challenges. The survey was open to professionals interested in the topic, in all fields of industry and business functions. The goal was...

    Sponsored By Polycom, Inc.

  • Research // May 2014

    How the World Defies Distance - Insights from 5,000 Business Professionals on How They Overcame Remote Collaboration Challenges

    In late 2013, Polycom commissioned independent consultants, APMG Research, to analyze data from a global online survey completed by 5,000 business professionals who contributed with their remote collaboration challenges. The survey was open to professionals interested in the topic, in all fields of industry and business functions. The goal was...

    Sponsored By Polycom, Inc.

  • White Papers // Mar 2014

    SANS Report : 20 Critical Security Controls

    The Critical Security Controls (CSC’s) are rapidly being adopted by companies and government agencies in the U.S., Canada and elsewhere to increase visibility into advanced threats, to shore up defenses, and ultimately for benchmarking and to improve risk posture.

    Sponsored By IBM

  • White Papers // Jul 2013

    Buyer's Guide: Identity and Access Management

    This buyer's guide provides assistance in evaluating identity and access management solutions. It describes common identity and access management challenges and the capabilities required to address them, and it includes checklists for assessing vendors and their products.

    Sponsored By IBM

  • White Papers // Apr 2014

    Delivering the Full Promise of DCIM Through a Converged Management Solution

    This Frost and Sullivan white paper sponsored by HP highlights the benefits of working with a vendor that offers a Converged Management and DCIM vision, a suite of products and services, and strategic partnerships with all the top DCIM vendors. HP is the sponsor of this material. By submitting...

    Sponsored By Hewlett-Packard (HP)