Business Intelligence

BI is more than just corporate reporting. It's a way to improve decision making, to cut costs, and to identify new business opportunities.

  • White Papers // Mar 2014

    Sales and operations planning (S&OP) demystified

    This whitepaper demystifies sales and operations planning by showing how Quintiq’s solutions can integrate sales strategies and operational efficiency for maximum profitability.

    Sponsored By Quintiq

  • White Papers // Mar 2014

    Successful Video Deployments Require Attention to Architecture: Connecting Everything to Everyone from Anywhere

    This paper will discuss the changing nature of business today, including the impact of an increasingly mobile and virtual workforce in a BYOT world; highlight the key benefits Frost & Sullivan research shows video conferencing can deliver; note advancements in video technology that are making it easy to deploy to...

    Sponsored By Cisco

  • Webcasts // Mar 2014

    On-demand Webcast - Virtualizing Exchange: Protection made easy

    Have you held off virtualizing Exchange? If so, what Rick Vanover from Veeam has to show you may be enough to convince you to change! Join this webinar to see how you can successfully virtualize and protect Exchange while giving benefits you never thought possible. You will see...

    Sponsored By Veeam Software

  • White Papers // Mar 2014

    Empowering Modern Finance - The CFO as Technology Evangelist

    The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.

    Sponsored By Oracle

  • White Papers // Mar 2014

    Oracle Fusion Financials Cloud Service

    Modern organizations are under intense pressure to provide accurate, reliable, and speedy financial information to business decision-makers. Furthermore, complying with global standards has become more of a headache than ever before. How do you know if financial management in the cloud is right for you? This data sheet takes an...

    Sponsored By Oracle

  • White Papers // Mar 2014

    CEO Perspectives: How HR Can Take a Bigger Role in Driving Growth

    This survey report by the Economist Intelligence Unit investigates whether the HR function is forging a close relationship with the CEO. It explores the nature of these working relationships, how they have been affected by the economic downturn and how they vary across industries and regions.

    Sponsored By Oracle

  • White Papers // Mar 2014

    Seven Steps to Building a High-Impact Learning Culture

    Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in buildling an organizational culture that nurtures learning and helps employees live up to their fullest potential.

    Sponsored By Oracle

  • White Papers // Mar 2014

    The New Business of Business Leaders: Hiring and Onboarding

    This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave.

    Sponsored By Oracle

  • White Papers // Mar 2014

    Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Experience

    Customer relationship management (CRM) deployments are most effective when they legitimately support all three words that make up the acronym itself. Customers of the modern business-to-business (B2B) enterprise benefit when they purchase goods and services from companies who are focused on the buyer’s experience. Internal relationships within the selling organization...

    Sponsored By Oracle

  • White Papers // Mar 2014

    Collaboration Case Study: Nationwide Financial Firm

    Nationwide, a United Kingdom financial services firm, needed better ways to attract and retain customers in a highly competitive market. Read about how Cisco Remote Expert Smart Solution helps Nationwide improve customer service while beating mortgage market competition. Read more..

    Sponsored By Cisco

  • White Papers // Mar 2014

    Super Bowl XLVIII: The Social Story

    This year the Super Bowl and all the surrounding activity just didn’t live up to the hype. The game was a blowout, the commercials were not as strong as previous years, and the broadcast was disappointing. Despite that brands found ways to engage on social channels and extend the reach...

    Sponsored By Oracle

  • White Papers // Mar 2014

    Everything You Know About Sales is Wrong - Profit Magazine

    Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

    Sponsored By Oracle

  • White Papers // Mar 2014

    Instagram Guide

    Who are the top 10 brands on Instagram, and what are their secrets to success with visuals—image and Video—in this white-hot platform? What might 12,000 likes per second mean for YOUR brand? In this PowerPoint-styled tutorial, Oracle Social Cloud (#OracleSocial) offers up break-through examples of how brands are leveraging the...

    Sponsored By Oracle

  • White Papers // Mar 2014

    The Value of Social Data

    Social media provides a wealth of data that can tell you a lot about your brand and your consumers - providing you can effectively act upon that data. According to Digiday, ""48% of digital marketing executives say they focus 'relentlessly' on building customer insights, yet few are executing those strategies...

    Sponsored By Oracle

  • White Papers // Mar 2014

    Using Anomalies in Crash Reports to Detect Unknown Threats

    One of the biggest challenges organizations face when protecting their intellectual property and other sensitive data is detecting, inspecting, and stopping attacks that are capable of bypassing their cyber defenses. This white paper examines the “risk indicators” that can be observed in the anomalous activity taking place across a network....

    Sponsored By Websense

  • Webcasts // Mar 2014

    On-demand Webcast: Smart Strategies for Data Backup and Recovery

    Everyone knows the dire consequences of data loss. The key is how to work pre-emptively to avoid them by employing smart strategies for backup and recovery. Smart strategies are centered around an essential understanding of why systems fail and what can be done to play it safe with your...

    Sponsored By Unitrends

  • White Papers // Mar 2014

    SANS Report : 20 Critical Security Controls

    The Critical Security Controls (CSC’s) are rapidly being adopted by companies and government agencies in the U.S., Canada and elsewhere to increase visibility into advanced threats, to shore up defenses, and ultimately for benchmarking and to improve risk posture.

    Sponsored By IBM

  • Case Studies // Mar 2014

    Cisco Annual Security Report 2014 (CASR)

    You have to know the threats to stop them. It's not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the...

    Sponsored By Sourcefire, Inc.

  • White Papers // Mar 2014

    Attack Path Analytics: A Strategic Approach to Vulnerability Remediation

    Security organizations have no problem finding vulnerabilities on enterprise networks – the volume of security data is constantly growing. The greater challenge is sifting through this data to determine which situations present the greatest risk to the business and prioritizing remediation efforts. Read this white paper to find out the...

    Sponsored By Tenable Network Security

  • White Papers // Feb 2014

    Mobile Security: How to Protect the Enterprise in the Mobile Era

    Learn about the three pillars of mobile security, and how they give users the flexibility and access they need while providing a strong foundation that protects systems and data.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Next-Gen Security

    Find out how SSL decryption and inspection can keep attackers away from your data and out of your network. Given that SSL threats are likely to increase, it’s more important than ever for businesses to consider purchasing next-generation firewalls.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Mobile Connect

    Find out how to give your employees safe, easy access to the data and resources they need to be productive from a range of devices (including iOS, Android™ and Windows 8.1) while protecting your network from mobile security threats.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Making Financial Services Cloud-Ready

    Financial institutions have the opportunity to streamline operations and realize savings from the cloud just like many organizations in other industries have achieved before them. But unlike organizations in less sensitive and less regulated verticals, financials have been understandably hesitant to place all of their trust in cloud services. By...

    Sponsored By INetU

  • White Papers // Feb 2014

    The Cloud Provider Prescription To Prevent HIPAA Headaches

    Technology service providers who market to healthcare organizations have long had to contend with the intricacies and nuances of the data privacy provisions in the Health Insurance Portability and Accountability Act (HIPAA). Whether cloud providers, electronic health record (EHR) services firms or software as a service (SaaS) providers, these companies...

    Sponsored By INetU

  • White Papers // Feb 2014

    Post-Breach Survival Guide

    The onslaught of cyber-attacks and organized criminals seeking to steal corporate data has put even the most well-defended organizations at risk of suffering a data breach. While organizations shouldn’t give up their efforts to institute preventative IT security controls, they should also steel themselves to the all-too-real possibility of suffering...

    Sponsored By INetU

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    12 things effective intrusion prevention systems should do

    Do you know what to look for in an intrusion protection system? Read our e-book, “12 Things Effective Intrusion Protection Systems Should Do,” and learn to detect and block the latest generation of exploits used to attack computer systems and resist the most sophisticated evasion techniques.

    Sponsored By Dell Software

  • White Papers // Feb 2014

    Amerijet case study

    Amerijet required a scalable IT foundation to supports its organic business growth. Read how Dell enabled Amerijet to spend 96 percent less time to close a flight, reduce data facility costs by 60 percent and deliver cargo inventory reports in seconds versus 30 to 40 minutes.

    Sponsored By Dell Software

  • Videos // Feb 2014

    Video Case Study: Sentara Healthcare

    Sentara Healthcare, a regional healthcare services provider based in Virginia, shares their success in using HP Performance Anywhere Software. HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before deciding please review HP’s privacy statement.

    Sponsored By Hewlett-Packard (HP)

  • Downloads // Feb 2014

    Get the Lavastorm Analytics Engine Free – Try for yourself this new Agile Way to Analyze, Optimize and Control Data and Processes

    Download your free copy of the Lavastorm Analytics Engine Public Edition, an easy-to-use self-service business analytics solution that empowers analysts to rapidly acquire, transform, analyze and visualize data. Use it to: Acquire, integrate, and analyze data 10x faster Respond to information requests more quickly Eliminate Excel...

    Sponsored By Lavastorm Analytics

  • White Papers // Feb 2014

    The Total Economic Impact of the Emerson DCIM Solution

    100% ROI over Three Years with Emerson DCIM Solutions A commissioned study conducted by Forrester Consulting on behalf of Emerson found that a data center infrastructure management (DCIM) global customer achieved 100 percent return on investment (ROI) in 13 months. The Total Economic Impact™ of the Emerson DCIM Solution...

    Sponsored By Emerson Network Power

  • White Papers // Jan 2014

    Improving Engagement with Multi-Channel Service

    Abstract: Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer....

    Sponsored By LogMeIn BoldChat

  • White Papers // Jan 2014

    Live Chat in Support Environments

    Abstract: Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why...

    Sponsored By LogMeIn BoldChat

  • White Papers // Jan 2014

    Who’s Spying on You?

    You’re aware of the threats of malware to your business but what about the ever-changing ground rules? Cybercriminals today are launching attacks against businesses by copying sophisticated malware and techniques used to target governments and high-profile organizations. Don’t get caught in the crossfire. Read our special report "Who's spying...

    Sponsored By Kaspersky Lab

  • Podcasts // Jan 2014

    Virtual Event: SaaS and codeless configuration for the service desk. What you need to know.

    Moving to a SaaS-based service desk platform is the rage, but what is best for your organization? This expert perspective session will explore the pros and cons of SaaS-based service desk platforms, including cost-savings benefits, when and why to do it, and important considerations. We’ll also discuss codeless configuration, which...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Dissatisfied with the cost and time your're spending on IT discovery?

    Companies increasingly rely on IT discovery to provide a complete picture of the infrastructure for IT optimization and migration initiatives. But current methods are costly, and they can take too long to deliver results. ALDM (analytics for logical dependency mapping), a new service from IBM Research, is changing all of...

    Sponsored By IBM

  • White Papers // Jan 2014

    Reengineering IT discovery with analytics and visualization

    IT discovery is an imperative first step in any data center migration or IT optimization initiative. But traditional discovery techniques can be complex and costly to implement. ALDM (analytics for logical dependency mapping) is changing all of that. Read the white paper to learn how ALDM reengineers IT discovery using...

    Sponsored By IBM

  • White Papers // Jan 2014

    Unified Communications

    Organizations are largely relying on TCO and ROI models in determining whether or not to invest in a unified communications (UC) solution. But what other factors are they considering? Read the white paper “Mobility And Business Outcomes Are Driving The Adoption Of Unified Communications” to get a clear picture of...

    Sponsored By IBM