Business Intelligence

BI is more than just corporate reporting. It's a way to improve decision making, to cut costs, and to identify new business opportunities.

  • Case Studies // Feb 2014

    University of Maryland Case Study

    To enhance IT services for faculty and staff across the United States, University of Maryland University College (UMUC) needed to replace out-of-lifecycle desktop hardware and software quickly and efficiently, and with minimal risk of downtime to staff services. Read this case study to learn how UMUC leveraged new technology and...

    Sponsored By Dell & Microsoft

  • Downloads // Feb 2014

    Get the Lavastorm Analytics Engine Free – Try for yourself this new Agile Way to Analyze, Optimize and Control Data and Processes

    Download your free copy of the Lavastorm Analytics Engine Public Edition, an easy-to-use self-service business analytics solution that empowers analysts to rapidly acquire, transform, analyze and visualize data. Use it to: Acquire, integrate, and analyze data 10x faster Respond to information requests more quickly Eliminate Excel...

    Sponsored By Lavastorm Analytics

  • White Papers // Feb 2014

    The Total Economic Impact of the Emerson DCIM Solution

    100% ROI over Three Years with Emerson DCIM Solutions A commissioned study conducted by Forrester Consulting on behalf of Emerson found that a data center infrastructure management (DCIM) global customer achieved 100 percent return on investment (ROI) in 13 months. The Total Economic Impact™ of the Emerson DCIM Solution...

    Sponsored By Emerson Network Power

  • White Papers // Jan 2014

    Live Chat in Support Environments

    Abstract: Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why...

    Sponsored By LogMeIn BoldChat

  • White Papers // Jan 2014

    Improving Engagement with Multi-Channel Service

    Abstract: Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer....

    Sponsored By LogMeIn BoldChat

  • White Papers // Jan 2014

    Who’s Spying on You?

    You’re aware of the threats of malware to your business but what about the ever-changing ground rules? Cybercriminals today are launching attacks against businesses by copying sophisticated malware and techniques used to target governments and high-profile organizations. Don’t get caught in the crossfire. Read our special report "Who's spying...

    Sponsored By Kaspersky Lab

  • Podcasts // Jan 2014

    Virtual Event: SaaS and codeless configuration for the service desk. What you need to know.

    Moving to a SaaS-based service desk platform is the rage, but what is best for your organization? This expert perspective session will explore the pros and cons of SaaS-based service desk platforms, including cost-savings benefits, when and why to do it, and important considerations. We’ll also discuss codeless configuration, which...

    Sponsored By Hewlett-Packard (HP)

  • Research // Jan 2014

    2013-2014 World Quality Report

    Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, and Sogeti, its local professional services division, have released the findings of the fifth World Quality Report. The report, published in conjunction with HP, reveals that application Testing and Quality Assurance (QA) now accounts for almost a...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Prepare, Pinpoint, Predict White Paper

    As your IT organization adopts new technologies like cloud and virtualization, physical and virtual machine sprawl grows. This is exacerbated with the explosion of mobility, a vast choice of user devices, sensors and readers of many types that now have internet connectivity, and the hundreds of new technologies that are...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Google Apps - The leader in Cloud Business Email

    According to a report by The Radicati Group, 27% of the world’s business inboxes now live in the cloud. This whitepaper takes a detailed look into cloud business email and addresses reasons why The Radicati Group has positioned Google as one of the leaders of the pack. Read more.

    Sponsored By Google

  • White Papers // Jan 2014

    Drupal Security White Paper

    Drupal is a mature open-source CMS and framework powering hundreds of thousands of sites on the web. Through peer-review and a growing community of driven experts and enthusiasts, Drupal's core systems have been strengthened to mitigate common vulnerabilities. Drupal addresses the critical security risks, including the Top 10 identified by...

    Sponsored By Acquia

  • eBooks // Jan 2014

    Putting the Design in Responsive Design

    Mobile devices are rapidly becoming the predominant consumer choice, with adoption increasing daily as PC sales diminish in response.Designing your digital site for desktop or laptop, as well as tablets and smartphones within a single codebase, is called responsive design. The promise of responsive design? A single, digital site optimized...

    Sponsored By Acquia

  • Tools & Templates // Jan 2014

    Calculate how much Brocade VCS Fabric technology can lower your TCO

    The era of the costly and complex networks is over. Brocade® VCS® Fabric technology can dramatically improve your network efficiency, utilization, and performance while significantly reducing TCO at the same time. See for yourself by completing the calculations and discovering your potential savings.

    Sponsored By Brocade

  • Case Studies // Jan 2014

    Customer Success Story of University of Central Lancashire:

    ExtremeZ-IP is helping thousands of educational institutions worldwide conquer their Mac/Windows integration challenges. Learn how the University of Central Lancashire, a leading UK institution, is successfully and securely integrating popular Apple products alongside Windows devices in a cross-platform campus environment.

    Sponsored By Acronis

  • White Papers // Jan 2014

    IBM’s System Director VMControl: Advanced Multi-Platform Virtualization Management

    For IT personnel looking to manage cross-platform workloads, IBM VMControl can provide an advanced solution. Read the white paper and learn why this technology beats the competition in terms of automated provisioning, systems integration and resource pooling. Also see how this environment offers advanced image management and higher resilience.

    Sponsored By IBM

  • White Papers // Jan 2014

    Analytic Databases for Big Data

    Organizations are contemplating a replacement of their analytic databases, data warehouses, and similar platforms to keep pace with new and intensifying requirements for advanced analytics in a "big data" world. As user organizations make such platform replacements -- or add additional platforms to their expanding data warehouse architectures -- they...

    Sponsored By SAP

  • White Papers // Jan 2014

    Big Data Gets Personal: Business Report

    Big data and personal data are converging to shape the Internet's most surprising consumer products. They'll predict your needs and store your memories -- if you let them. Fast-developing methods for collecting and analyzing these types of "big data" promise valuable insights to retailers, urban planners, and for individuals. This...

    Sponsored By SAP

  • White Papers // Jan 2014

    The Top Three Characteristics for a Successful Enterprise Mobility Strategy

    Mobile devices can benefit your business by not only allowing your employees to be productive while on-the-go, but also by enhancing your business processes and service delivery. However, IT must create a proactive, institution-wide mobile strategy in order to capitalize on these benefits. Read this white paper to learn...

    Sponsored By SAP

  • Webcasts // Jan 2014

    Webcast: 3 Steps to Content Sharing and Collaboration ft. Forrester Research

    Consumer sync and share tools help people access and send personal files, but smart IT leaders know that businesses require more than just ease-of-use. Strong security, mobile support, and deployment architecture are just a few of the many important factors to consider when evaluating vendors for a company-wide solution. Where...

    Sponsored By Box

  • Webcasts // Jan 2014

    Webcast: The Next Frontier to the Mobile Enterprise

    Did you know that more than 1.5Bn mobile devices will be shipped in 2016? These devices are more powerful than ever, empowering users to access, share, and collaborate on information in new ways that we never thought possible. Join Box to learn more about the current trends in enterprise mobility...

    Sponsored By Box

  • Videos // Jan 2014

    Box Case Study Video: Six Flags

    At Six Flags Entertainment - the world's largest regional theme park company - the marketing team needs to access, share and manage critical content, both internally and with external partners, quickly and easily. With Box, the Six Flags team can now share large media assets without the hassles of on...

    Sponsored By Box

  • eBooks // Dec 2013

    Standardizing Security Processes to Minimize Mobile Threats

    This E-Guide examines five essential aspects of protecting corporate networks, information, and infrastructure.This whitepaper deals with enterprise software, CRM, customer relationship management in the cloud. Sponsored by Lenovo and Intel®:

    Sponsored By Lenovo

  • White Papers // Dec 2013

    Lenovo Recommends: 15 Steps to Reducing Security Risks In Enterprise Mobility

    This checklist is designed to help you identify key steps to take to minimize the potential for security breaches and loss of data associated with mobile devices. Although every enterprise is unique, these 15 points will provide you with a strong foundation for assessing your current mobile security plans and...

    Sponsored By Lenovo

  • White Papers // Dec 2013

    Gartner Names Rally a Magic Quadrant Leader

    Your market moves fast. AndAgile is a proven business advantage for keeping pace with rapidly changing markets. See why so many organizations like yours have chosen Rally to help make this important Agile transition.

    Sponsored By Rally Software

  • White Papers // Dec 2013

    Agile Business - Build the Right Thing

    Great companies build products that customers love. While this means they build valuable and useful features, it also means they don’t build things that aren’t valuable. Companies that build the wrong things are easily disrupted. Understand how a unifying vision and customer-centric mindset avoids the wasted time, money, and demoralized...

    Sponsored By Rally Software

  • eBooks // Dec 2013

    Agile Portfolio Management eBook

    In order to compete in the 21st century, your company needs to move, pivot and innovate faster than your competitors. Think of the companies, the software and the brands that you admire. They innovate. They design and produce the most coveted new things. They invest in the idea that innovation...

    Sponsored By Rally Software

  • White Papers // Dec 2013

    The Seven Deadly Sins of Agile Measurement

    With Agile scaling to larger and larger projects, programs and organizations, how can you understand the impact it's having, and how do you know what to measure to find out? Get your copy of The Seven Deadly Sins of Agile Measurement. Find out what matters and what doesn't. This paper...

    Sponsored By Rally Software

  • White Papers // Nov 2013

    HP Proactive Care Support Overview

    In a complex environment, many components need to work together effectively. Proactive Care is designed specifically to support these environments and bring together services for problem prevention, rapid problem awareness and notification, rapid connection to expertise, and expedited resolution. Learn about Proactive Care in this paper. HP is the...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Nov 2013

    Economics Remains Crucial

    IT managers and industry pundits talk a lot about performance and capacity, but those are often only replacement terms for the real issue: economics. Storage decisions are only necessary because of economics - otherwise we'd put all data in main ("storage-class") memory. With the data avalanche always looming and growing,...

    Sponsored By IBM

  • White Papers // Nov 2013

    Getting more from big data, faster

    The IBM PureData System can help your company keep up with the volume and complexity of data. It is a key component of the IBM Big Data platform, and provides a smarter approach for organizations to deploy complete, ready-to-run systems optimized for analytics and transactional data workloads in hours without...

    Sponsored By IBM

  • Downloads // Nov 2013

    Hadoop for the enterprise: quick, easy, free.

    InfoSphere BigInsights Quick Start Edition combines the power of Hadoop with enterprise-grade features including visualization & exploration, advanced analytics, and security & administration. Download the free Quick Start now.

    Sponsored By IBM

  • White Papers // Nov 2013

    High-speed Internet for your Business

    Business Internet from Alaska Communications is the affordable way to connect your business to reliable, high-speed Internet. There’s no overage charges, no data caps, and your connection is never shared—which means you always get exactly what you pay for. Want to learn more? Click here for our helpful...

    Sponsored By Alaska Communications

  • eBooks // Nov 2013

    The MDM advantage: Creating insight from big data

    To help enterprises create trusted insight as the volume, velocity and variety of data continue to explode, IBM offers several solutions designed to help organizations uncover previously unavailable insights and use them to support and inform decisions across the business. Combining the power of IBM® InfoSphere® Master Data Management (MDM)...

    Sponsored By IBM

  • White Papers // Nov 2013

    Benchmarking Your Service Desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Sponsored By Citrix Online

  • White Papers // Nov 2013

    Build a business case: Developing custom Apps

    Custom applications deliver significant value and they provide the opportunity to automate unstructured work processes to make the business far more innovative, efficient and competitive.

    Sponsored By ServiceNow

  • Webcasts // Nov 2013

    Product Preview: Big Data Analytics

    Ready for strategic real-time answers to your most critical business questions? Want the ability to make decisions based on predictive data-driven insights and not just intuition? See how Workday Big Data Analytics allows managers and executives to gain insight into information that was previously too difficult or time-consuming to obtain.

    Sponsored By Workday

  • Videos // Nov 2013

    Epipheo Video: HR and Finance Are Made for Each Other

    Your people and your money spend a lot of time together. Your people drive financial performance, and financial goals drive people performance. So why would you run separate systems for HR and Finance? Watch the video to learn how Workday unifies your HR and financials applications into one seamless system.

    Sponsored By Workday

  • Webcasts // Nov 2013

    Benefits Administration

    Companies of all sizes experience challenges managing their employee benefits. With rising costs across the board, there has never been a better time to reassess your employee benefits program. In this video, you will see how Workday gives your company the tools you need to meet your unique business requirements.

    Sponsored By Workday

  • White Papers // Nov 2013

    Security Without Compromise: Context-Aware and Adaptive Next-Generation Firewalls

    Mobility has brought down the wall between business and personal, spiking corporate productivity and putting work/life balance within reach. The bring-your-own-device (BYOD) phenomenon is a way to be constantly connected for work, family, and play. Companies that do not adapt and allow people to work where, when, and how they...

    Sponsored By Cisco

  • White Papers // Oct 2013

    Strategy Guide to Converged Infrastructure in Government

    With HP's Converged Infrastructure, state and local governments build a foundation that can meet the demand for new services - from drivers wanting to renew their licenses via mobile phones to police officers requiring instant views from remote video surveillance. By offering three different converged infrastructure reference solutions, HP enables...

    Sponsored By Hewlett-Packard & Intel®