Business Intelligence

BI is more than just corporate reporting. It's a way to improve decision making, to cut costs, and to identify new business opportunities.

  • Videos // Mar 2014

    Product Preview: Talent Management

    Talent is the top priority for CEOs. How can your organization identify, develop, and retain its top talent? Watch the product preview to learn how Workday Talent Management can help you get real-time, global visibility into your organization, unify your global performance and compensation processes, and surface actionable insights.

    Sponsored By Workday

  • Downloads // Mar 2014

    Big Data in HR and Finance: Understanding the Real Value

    Big Data continues to create new ways of gathering and analyzing information. In the latest research by Harvard Business Review Analytics Services, a real-world lens of big data is provided for HR and Finance. View this infographic below to discover why big data matters to you and your organization.

    Sponsored By Workday

  • White Papers // Apr 2014

    Top 3 Reasons for IT to Adopt Desktop Virtualization

    Driven by trends such as Bring Your Own Device (BYOD) and the consumerization of IT, organizations are increasingly adopting desktop virtualization. Even though these companies are driving down costs and improving operational efficiencies, some IT departments remain cautious and even downright skeptical about desktop virtualization. But with new hardware advancements—such...

    Sponsored By VMware

  • Videos // Apr 2014

    Whiteboard: Delivering Desktops and Applications as a Service

    VMware® Horizon View™ makes it easy to deliver desktops and applications as a service to your end users on top of your existing vSphere™ platform. Watch this whiteboard video from VMware reference architect, Tristan Todd, for a brief lesson on how to successfully deploy View for a flexible and secure...

    Sponsored By VMware

  • Videos // Mar 2014

    Product Preview: Business Process Framework

    In this video demonstration, you will get an inside look at two specific features of Workday: Configurable Business Processes and Calculated Fields. With these two features alone, processes can be configured to ensure adherence to your company's policies and needs.

    Sponsored By Workday

  • Webcasts // Nov 2013

    Benefits Administration

    Companies of all sizes experience challenges managing their employee benefits. With rising costs across the board, there has never been a better time to reassess your employee benefits program. In this video, you will see how Workday gives your company the tools you need to meet your unique business requirements.

    Sponsored By Workday

  • Webcasts // Apr 2014

    Live Webcast: How to Simplify Deployment of Google Apps and Office 365

    Google Apps and Microsoft Office 365 each has its own vast ecosystem, from email to office applications to identity management. Google would prefer you live entirely in the Google environment, while Microsoft would prefer you live entirely in its Exchange/Office 365/Active Directory infrastructure. You are likely using a combination of...

    Sponsored By Centrify

  • Webcasts // Jan 2014

    Webcast: The Next Frontier to the Mobile Enterprise

    Did you know that more than 1.5Bn mobile devices will be shipped in 2016? These devices are more powerful than ever, empowering users to access, share, and collaborate on information in new ways that we never thought possible. Join Box to learn more about the current trends in enterprise mobility...

    Sponsored By Box

  • Videos // Jan 2014

    Box Case Study Video: Six Flags

    At Six Flags Entertainment - the world's largest regional theme park company - the marketing team needs to access, share and manage critical content, both internally and with external partners, quickly and easily. With Box, the Six Flags team can now share large media assets without the hassles of on...

    Sponsored By Box

  • White Papers // Jan 2014

    Live Chat in Support Environments

    Abstract: Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why...

    Sponsored By LogMeIn BoldChat

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn Rescue

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn Rescue

  • Videos // Apr 2014

    Engage, Empower and WIN customers by Making First the Mile Smarter with Kofax

    A video that will give you insights on how Kofax helps organisations to increase their responsiveness to customers and put emphasis on the need for a mobile application strategy. Watch this short video now to see how Kofax helped organisations grow their businesses while reducing operating costs.

    Sponsored By Kofax

  • White Papers // Apr 2014

    How Leaders Are Accelerating Competitive Differentiation With Cloud

    According to a survey by the IBM Centre for Applied Insights and Oxford Economics, business leaders are becoming increasingly focused on the business value of cloud. Although the participant’s cloud strategies differ in terms of scope, platform and delivery models, the primary takeaway from the survey is that cloud is...

    Sponsored By IBM

  • White Papers // Feb 2014

    The Total Economic Impact of the Emerson DCIM Solution

    100% ROI over Three Years with Emerson DCIM Solutions A commissioned study conducted by Forrester Consulting on behalf of Emerson found that a data center infrastructure management (DCIM) global customer achieved 100 percent return on investment (ROI) in 13 months. The Total Economic Impact™ of the Emerson DCIM Solution...

    Sponsored By Emerson Network Power

  • Downloads // Nov 2013

    Hadoop for the enterprise: quick, easy, free.

    InfoSphere BigInsights Quick Start Edition combines the power of Hadoop with enterprise-grade features including visualization & exploration, advanced analytics, and security & administration. Download the free Quick Start now.

    Sponsored By IBM

  • White Papers // Apr 2014

    Mitigate the OWASP Top 10 Web Application Security Risks

    The OWASP Top 10 is widely recognized as one of the leading standards for identifying critical Web application security risks. This technical brief analyzes the risks in the OWASP Top 10 and outlines how you can protect your organization against each threat. Risks discussed in this paper include: cross-site scripting,...

    Sponsored By Imperva

  • Downloads // May 2012

    Oracle Crystal Ball Download - 30 Day Free Trial

    Oracle Crystal Ball is the leading spreadsheet-based application suite for predictive modeling, forecasting, simulation, and optimization. It gives you unparalleled insight into the critical factors affecting risk. With Crystal Ball, you can make the right tactical decisions to reach your objectives and gain a competitive edge under even the most...

    Provided By Oracle

  • White Papers // Jul 2012

    IT Roles Facing Extinction

    Today, there's a huge amount of focus on getting more efficiency using virtualization, the cloud, Web 2.0, networking, and mobility. Better efficiency and innovation will reduce the number of technicians needed for certain tasks within the datacenter. The following are some of the key areas where traditional IT administration skill...

    Provided By Global Knowledge

  • White Papers // Sep 2012

    Building a Cisco Certification Lab

    Building a flexible lab environment is an essential and critical part of any certification study environment. The first step, either the CCENT or CCNA, requires an environment that is complete enough to cover all of the exam topics, but simple and inexpensive enough to easily construct. Learning concepts is important,...

    Provided By Global Knowledge

  • White Papers // Jan 2010

    DirectAccess: The New VPN

    Windows 7 and Windows Server 2008 R2 have a new built-in architecture designed to create a Virtual Private Network (VPN) connection. This new technology is known as DirectAccess (DA) and is forecasted to replace traditional VPN connections for most of your remote access needs. DA can be installed as a...

    Provided By Global Knowledge

  • White Papers // Mar 2013

    Troubleshooting Cisco Switches

    When an outage or network incident takes place, it can often create an intense burden for the engineers called upon to assist. As is the case with many emergencies, the demand for action and results may supersede more effective ways of resolving the issue(s) at hand. Having a solid strategy...

    Provided By Global Knowledge

  • Presentations // Nov 2013

    The Gartner Magic Quadrant for Data Warehouse Database Management Systems

    The 2012 Gartner's Magic Quadrant for Data Warehouse Database Management Systems provides insight into the market for relational database management systems (DBMSs) used as platforms for data warehouses specifically. In this report, Gartner places IBM in the Leaders Quadrant. The Magic Quadrant compares 14 vendors and evaluates IBM's PureData System...

    Provided By IBM

  • Downloads // Jul 2006

    Download Savvion's Free Business Process Modeling Software

    The first step in improving your business processes is to articulate precisely where bottlenecks exist, and the most efficient way to do that is by simulating your existing processes using business process modeling software. To help you get started, Savvion offers its Process Modeler, a component of Savvion BusinessManager,...

    Provided By Savvion

  • White Papers // Sep 2013

    Businesses are ready for a new approach to IT

    Today’s businesses need simpler more efficient and flexible computing models. The IBM PureSystems family is comprised of platform systems and infrastructure systems that include built-in “patterns of expertise” to address complex business and operational tasks for smarter computing.

    Provided By IBM

  • White Papers // Oct 2013

    Ziff Davis: Top Five Considerations for Self-Service BI Dashboards

    The core of BI remains the “dashboard”. In its simplest form, the dashboard is a report generated from a BI system that displays predefined measures, metrics, and aggregated data to a user. Learn why the most significant trend in business intelligence today is the “self-service” dashboard.

    Provided By IBM

  • White Papers // Oct 2013

    Internet of Things: Energy Use Case

    An estimated 70% of the energy grid is more than 30 years old, making it prone to stress and failure.

    Provided By Wind River

  • White Papers // Nov 2013

    IBM PureData System: A Giant Leap Forward in Delivering Data Services

    Today's users expect instantaneous response and 100 percent up-time. At the same time, we are in the midst of the Big Data era where the volume , velocity and variety of data being generated on a daily basis is creating unprecedented information management challenges. For the IT departments supporting today's...

    Provided By IBM

  • White Papers // Nov 2013

    Operational Analytics from A to Z

    As the market demands faster and more accurate responses to opportunities and threats, operational analytics is becoming the foundation for real-time decision making. The paper outlines the business value and technological foundations of operational analytics.

    Provided By IBM

  • White Papers // Oct 2013

    Using visualization to understand big data

    Visualization can play a vital role in analyzing big data to get a complete view of your customer.

    Provided By IBM

  • White Papers // Jan 2012

    IBM Cognos Express - 30 day free software download

    IBM Cognos Express 30-day Free Trial - Download a free trial of IBM Cognos® Express and test its full range of features and capabilities for 30 days. See how Cognos Express delivers the essential reporting, analysis, dashboard, scorecard, planning, budgeting and forecasting capabilities that midsize companies need at a price...

    Provided By IBM

  • White Papers // Aug 2013

    The 12 Essential Tasks of Active Directory Domain Services

    Did you know there are 12 major tasks in Active Directory (AD) Domain Services management? Delegation of these tasks is key to keeping your AD environment performing a peak levels. But which ones require more time and effort? Which increase workload to the breaking point? And is there a better...

    Provided By Dell

  • Case Studies // Nov 2013

    Conversations on the Future of Business: Customer Centricity

    GameStop’s Four Lessons on the Customer Experience Organizations must put consumers at the forefront of everything they do. From customer service, to product development, to sales and marketing, “customer centricity” is the main objective. Video game retailer GameStop has always consistently been at the cutting edge of customer-centric strategy....

    Provided By SAP

  • White Papers // Nov 2013

    10 Practical Steps for Making Voice a Successful Part of your UC Rollout

    You’ve thought long and hard about the investment you’re making in Unified Communications. The promise of what it can do for your company is high — but so is the imperative to get solid ROI. How can you ensure that your people buy into this, adopt, and own everything...

    Provided By Plantronics

  • White Papers // Jan 2014

    Unified Communications

    Organizations are largely relying on TCO and ROI models in determining whether or not to invest in a unified communications (UC) solution. But what other factors are they considering? Read the white paper “Mobility And Business Outcomes Are Driving The Adoption Of Unified Communications” to get a clear picture of...

    Provided By IBM

  • White Papers // Jan 2013

    The Strategic Importance of OLAP and Multidimensional Analysis

    Read how OLAP give organizations the deep business insight needed to make more informed decisions.

    Provided By IBM

  • White Papers // Nov 2013

    An Introduction to Building Intelligent Systems

    Consumers are now demanding and expecting more from technology. Building intelligence into our devices is a promising way to satisfy this demand by providing more personalized experiences. In Building Intelligent Systems, the authors investigate how computer vision, machine learning, and data mining can be used together to build smarter devices...

    Provided By Intel

  • White Papers // Dec 2005

    Gartner's Magic Quadrant for Product Information Management

    This report is a must-read if you're an IT strategist who's currently evaluating product information management (PIM) technologies. It explains why the as-yet-immature PIM market is evolving quickly and presents Gartner's Magic Quadrant for this emerging tech sector. There are a variety of differences that separate the companies Gartner classifies...

    Provided By IBM

  • White Papers // Oct 2013

    Rapid Deployment and Expansion: Business Analytics and Data Warehousing on System z

    Learn how your organization can accommodate a growing business intelligence user base in a time frame that can meet aggressive schedules in this white paper.

    Provided By IBM