Collaboration

Collaboration increases innovation. Learn about unified communications, social networking and media tools, and productivity suites that bring teammates around the world together.

  • Enhance your contact centre to enhance customer loyalty

    White Papers // Jul 2016 // provided by Generation-e

    Today’s customers expect more from brand interactions. They want the ease and convenience of communication they get on social media. Genesys Multimedia Connector, powered by Microsoft Skype for Business, helps businesses deliver this. By bringing unified communications into the contact centre, it enables businesses to enhance every interaction to drive ...

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  • Unified communications that are simple to deploy

    White Papers // Jul 2016 // provided by Generation-e

    Today’s IT teams are being tasked to deliver tangible value to an organisation’s customers. However they often find contact centre infrastructure working against them. Genesys Multimedia Connector cuts through the complexity. Powered by Microsoft Skype for Business, this unified contact centre solution simplifies infrastructure to enhance customer experience.

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  • SIP Trunking and Disaster Recovery

    White Papers // Jul 2016 // provided by Level 3 Communications

    In This Paper Inherent features of SIP Trunking can bolster DR efforts Some providers offer additional features to enhance DR capabilities Level 3® Voice Complete delivers SIP services that focus on DR requirements

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  • Top 10 Reasons Why Box Makes Office 365 Better

    White Papers // Jul 2016 // provided by Box

    The power and security of Box.The productivity of Microsoft. Using Box and Office 365 together helps IT enable users to be productive, from any device while working securely in one environment. Read the top 10 reasons why Box helps you get the most of Office 365

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  • Where Are You on the Path to Unified Communications

    White Papers // Jul 2016 // provided by Level 3 Communications

    In a tangle of acronyms, applications, carriers and features, your complex business voice systems are still about one thing: a simple conversation. It’s where business starts and gets done. When you transition to SIP with the experts at Level 3 Communications, we take ownership of your goals. We ...

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  • Exploring the Business Benefits of a SIP Solution

    White Papers // Jul 2016 // provided by Level 3 Communications

    Like many businesses, scarce capital and limited employee resources have challenged your organization in its efforts to upgrade parts of its IT and telecommunications infrastructure over the past several years. The common perception is that upgrades are costly, consume a lot of resources, and carry a certain amount of ...

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  • How to think like a visionary

    White Papers // Jul 2016 // provided by Box

    To mark our annual Boxworks conference, 33 analysts have participated to present their point of view and forecast on digital transformation. Here are the key points and strategies that according to them, will change the story.

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  • Forrester Wave: ECM Business Content Services

    White Papers // Jul 2016 // provided by Box

    Why read this report in Forrester’s 31-criteria evaluation of enterprise content management (ECM) business content services vendors, we identified the 11 most significant software providers — including Alfresco software, Box, EMC, Everteam, iBM, iManage, lexmark international, M-Files, Microsoft, opentext, and springCM — in the category and researched, analyzed, and scored ...

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  • Forrester Total Economic Impact of Box

    Research // Jul 2016 // provided by Box

    Box commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Box’s enterprise content management (ECM) and collaboration platform. The purpose of this study is to provide readers with a framework to evaluate the potential financial ...

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  • Forrester - Top 10 Technology Trends to Watch 2016-2018

    White Papers // Jul 2016 // provided by NetSuite AU

    Forrester’s top 10 technology trends demonstrates why a shift is underway from cyclical, intention-led spending on point solutions, to investments targeting customer-driven, end-to-end value. Whilst this opens up huge opportunities, they also pose challenges in terms of the organisation’s infrastructure, culture, and maturity – particularly as companies expand and grow. ...

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