E-Commerce

The latest vendor assets for business technology professionals show you how to follow online sales from cost control and supply chain management through to transaction processing and fullfilment.

  • The Forrester Wave™: B2C Commerce Suites, Q1 2015

    White Papers // Jun 2015 // provided by SAP

    Connected businesses need sophisticated omni-channel fulfillment and online merchandising tools to meet customer expectations. They are looking at suites that include core commerce functionality, order management systems (OMS), experience management, and product information management (PIM). Differentiating among these solutions is complex and daunting, though. This Wave Report details Forrester’s findings ...

    Download Now
  • Creating the Perfect Commerce Experience for the Omni-Channel Customer

    White Papers // Jun 2015 // provided by SAP

    The rise of omni-channel commerce has placed a golden premium on the customer experience. Consumers build relationships with brands via real-time connections that unfold over multiple touchpoints, rendering channel-specific processes obsolete. This paper examines the growing relationship between customer experience, loyalty, and repeat sales. It presents actionable strategies for ...

    Download Now
  • Going Direct: Engage with Consumers Like Never Before

    White Papers // Jun 2015 // provided by SAP

    This insightful e-book helps consumer products professionals understand how to leverage data and engage directly with consumers. It takes a realistic look at the gaps that exist between what consumers want and what companies actually deliver. It offers advice, strategies, and next steps that can help organizations close these gaps. ...

    Download Now
  • The 2015 State of E-Commerce in Distribution

    White Papers // Jun 2015 // provided by SAP

    E-commerce for distributors has been a slow and sometimes frustrating process. For the last two years,42% of distributors polled, reported e-commerce comprised less than 5% of their companies’ total sales, and 20% reported they had zero e-commerce presence in 2014, despite the continued migration of B2B sales to the online ...

    Download Now
  • Building The B2B Omni-Channel Commerce Platform of the Future

    White Papers // Jun 2015 // provided by SAP

    Driven by their online buying experiences, savvy business to business (B2B) buyers are demanding omni-channel capabilities when making work-related purchases. But for B2B sellers in today’s rapidly changing world, building an effective omni-channel experience for buyers is not easy. It requires integrating world-class technology while transforming legacy structures and processes. ...

    Download Now
  • B2B E-Commerce Playbook and Resource Guide

    White Papers // Jun 2015 // provided by SAP

    The complexity involved with implementing a commerce platform should never be underestimated. A surprising number of e-commerce implementations begin without a clear view of the organization’s vision for a successful outcome, which leads to unmet expectations and frustration for all stakeholders. This comprehensive playbook provides step-by-step instructions through each ...

    Download Now
  • Customer Engagement, Business Value: How to Deal with the 21st Century Customer

    White Papers // Jun 2015 // provided by Microsoft

    In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't? In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st ...

    Watch Now
  • Engagement, Business Value: How to Deal with the 21st Century Customer

    Videos // Jun 2015 // provided by Microsoft

    In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't? Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st century.

    Watch Now
  • Microsoft Dynamics Retail eBook: I Love Customers

    White Papers // Jun 2015 // provided by Microsoft

    Perhaps no other industry has been as impacted by rapid advancements in technology as the retail industry. The Internet has opened up new markets to you – and your competitors. A proliferation of devices has changed the way consumers shop, in-store and online. Retailers now have access to data about ...

    Download Now
  • Social is for Closers: A Social Intelligence Guide for Sales

    White Papers // Jun 2015 // provided by Microsoft

    Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. This hinges on authentically connecting with customers on social networks, building trusted relationships with them, and ...

    Find out more

Submit Your Content

Get your content listed in our directory for free!

Our directory is the largest library of vendor-supplied technical content on the web. It's also the first place IT decision makers turn to when researching technology solutions. Our members are already finding your competitors' papers here - shouldn't they find yours too?