Enterprise 2.0

Learn all there is about emergent social software platforms used within companies, or between companies and their partners or customers.

  • White Papers // Dec 2013

    Managing the Social Media Mix

    The growth in social media has overwhelmed many marketers. Things are moving so fast that many brand managers stay busy keeping tabs on the latest developments and trends, with little time to look at the mix of social media being put into the market. The term 'marketing mix' refers...

    Provided By Oracle

  • White Papers // Dec 2013

    [Video] Into the future: Technology Driven ERP

    In this brief introduction, you will hear how ERP systems are adapting to the changing needs and technologies in business today. Our featured speakers will discuss about the disruptive technologies that are likely to impact your business and why that makes ERP more important than ever. Learn...

    Provided By Epicor

  • White Papers // Dec 2013

    The Advantages of Cooling Data Centers Using ‘Free Air’

    According to a report by The Climate Group, the global information technology (IT) sector is responsible for two percent of global greenhouse gas emissions. Given the widespread adoption of technology throughout society today, reliance on the data centers that support the IT operations of enterprises as well as the everyday...

    Provided By Digital Realty

  • White Papers // Dec 2013

    How to Socially Enable Your Contact Center

    Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful, download this article to read more.

    Provided By Oracle

  • White Papers // Dec 2013

    The Power of Transformational Knowledge

    Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. This approach drives down service costs while increasing customer loyalty and advocacy, as customers become more engaged and drive greater referrals. There are 3 capabilities your company will need to be...

    Provided By Oracle

  • White Papers // Dec 2013

    Social Recruiting for Dummies

    Get simple, practical advice on recruiting with social media - from creating and implementing a social recruitment strategy, to fostering a truly aspirational employment brand. Learn to: * Use social networks to recruit talent and tap into your employees' networks * Find the right tools to scale your efforts...

    Provided By Oracle

  • White Papers // Dec 2013

    Five Questions About Managing Social Media that You Should Ask Your Agency

    Choosing the right marketing or branding agency for your company is a complicated task. Your agency will have your brand in its hands - tinkering with it, stretching it, and molding it. You need the result to be something new and unexpected, but still on-strategy and successful. So how...

    Provided By Oracle

  • White Papers // Dec 2013

    Social Media and Business Intelligence: Creating the Integrated Customer Hub

    As social media use has grown, an urgent need has emerged to correlate the information generated through social data with existing consumer information, and integrate it with sophisticated data management systems. This white paper describes how organizations can blend social insights with more-traditional data in an integrated customer data...

    Provided By Oracle

  • White Papers // Dec 2013

    BYOD: Challenges, Opportunities and How to Make it Work

    CBS Interactive recently assembled a group of senior IT executives for a Verizon-sponsored roundtable to discuss BYOD and its impact on the businesses and the IT landscape. The group discussed the opportunities associated with BYOD, including increased collaboration, the ability to telecommute, and ease-of-use for employees. They also discussed the...

    Provided By Verizon

  • White Papers // Nov 2013

    IDC: Leveraging the HP Support Experience for IT Transformation

    IT organizations are now required to support everything from legacy systems and storage to virtualized configurations and cloud-based computing in complex, heterogeneous environments. In this IDC white paper, the increasingly critical role of vendor-supplied external support services is discussed and highlighted in addressing these emerging IT environments going forward. ...

    Provided By Hewlett-Packard (HP)

  • Research // Nov 2013

    Support For the New Style of IT : Proactive Care Demo

    When technology issues arise, critical business processes can slow down or stop, and the problem snowballs. HP Proactive Care enables you to anticipate problems and correct them before they disrupt workflow. What are your support challenges, now and for your new IT reality? Explore this demonstration to see how industry...

    Provided By Hewlett-Packard (HP)

  • White Papers // Nov 2013

    Social Business Analytics: Gaining Business Value from Social Media

    Learn how to take your organization’s social media strategy beyond passive listening to truly engaging your audience to create business value.

    Provided By IBM

  • White Papers // Nov 2013

    Doing More With Less: How Red Hat Enterprise Linux shrinks total cost of ownership (TCO) compared to Windows

    IT organizations face the constant challenge of juggling two almost opposing priorities: continuously delivering business-critical application services while keeping IT expenses in line with budget constraints. The primary function of IT departments is to supply core infrastructure and applications to attract new business, generate revenue, and facilitate profitability—and IT managers...

    Provided By Red Hat

  • White Papers // Nov 2013

    Moving to Cloud: Key Considerations for Government

    By 2015, research company IDC believes cloud technologies and services will not exist on a discrete basis but will be integrated into every facet of business service delivery. Read on to see how cloud computing assists forward-thinking government agencies to adopt a more strategic, business-focused approach while at the...

    Provided By Telstra

  • White Papers // Nov 2013

    Reengineering IT discovery with analytics and visulaization

    With modern IT infrastructures an intricate web of interdependencies, uncovering the total IT environment, including the logical relationships between physical, virtual and cloud elements, has never been more important—or more complex. This white paper discusses how IBM’s analytics for logical dependency mapping, ALDM, reengineers the IT discovery process to provide...

    Provided By IBM

  • White Papers // Nov 2013

    Solve The IT talent Shortage Impacting Your Business

    This Whitepaper will provide key insights into: Facts and figures on the severity of the IT talent shortage . Innovating the recruiting and hiring process to win the war for IT talent. Strategies for utilizing a flexible workforce and vendor partnerships to meet strategic goals

    Provided By Randstad

  • White Papers // Nov 2013

    Thinking outside the data warehouse: How businesses increase agility, boost performance and lower TCO

    Organizations are under more pressure than ever to deliver better business outcomes. They need new insights that can help sales and marketing generate more revenue, help the finance department reduce risk and help the entire organization lower costs.

    Provided By IBM

  • White Papers // Nov 2013

    Boost IT Visibility & Value with Service Catalog

    Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.

    Provided By ServiceNow

  • White Papers // Nov 2013

    The Essential Guide to IT Transformation

    Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.

    Provided By ServiceNow

  • Webcasts // Nov 2013

    Changing the Perception of IT – What Your Customers Wont Tell You

    To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being...

    Provided By ServiceNow

  • Webcasts // Nov 2013

    Trust, But Verify: Configuration Management with Data Certification

    Certifying the accuracy of a CMDB with inconsistent, manual methods is unreliable. ServiceNow's built-in data certification gives you the ability to automate the process. Learn how data certification works with the ServiceNow CMDB to deliver a trustworthy single system of record you can rely on.

    Provided By ServiceNow

  • Webcasts // Nov 2013

    The Future of IT: Managing Service Relationships

    Every department in the enterprise is a service provider. Yet, very few have matured the service model to the level of enterprise IT. They are often inefficient, unstructured, or non-existent in other enterprise service domains. Savvy IT leaders view this as an opportunity to leverage IT service expertise and enable...

    Provided By ServiceNow

  • Webcasts // Nov 2013

    CIOs: Market Like Your Career Depends On It

    Are IT budgets discussed more often than IT’s contribution to the business? IT delivers more value to the business than most executives know. And it’s up to IT leaders to communicate how IT is enabling their peers to achieve their goals. Hear from a panel of esteemed CIOs and IT...

    Provided By ServiceNow

  • Webcasts // Nov 2013

    Enterprise IT Now

    Learn why an enterprise IT cloud is so critical to IT and the business. Hear ServiceNow customers like Loyola Marymount University, KPN, Land O' Lakes, World Wide Technologies, Lennox International, Standard Life and Maritz describe what enterprise IT cloud means to them and what they have achieved using ServiceNow as...

    Provided By ServiceNow

  • Webcasts // Nov 2013

    Transform IT Now

    Find out how IT executives from MetroPCS, Morrison & Foerster, CareWorks, Knorr-Bremse and RedHat describe their approach to IT transformation.

    Provided By ServiceNow

  • White Papers // Nov 2013

    The BYOD Opportunity: Say “Yes”to Device Diversity and Enable New Ways to Drive Productivity

    Research shows that the bring your own device (BYOD) movement has reached a critical point: a range of studies show that more than half of companies surveyed allow employees use personally owned devices to access the corporate network. With VMware as your partner for managing device diversity, you can create...

    Provided By VMware

  • White Papers // Nov 2013

    Case Study: Chickasaw Nation Division of Commerce drives decision-making

    With a year-on-year growth-rate of around 20 percent, Chickasaw Nation Division of Commerce (CNDC) has been hugely successful in supporting the Chickasaw people. The organization saw an opportunity to maintain its success by embedding performance management into its operations, from finance and budgeting through to marketing and human resources. The...

    Provided By IBM

  • Case Studies // Nov 2013

    Case Study: Clark County Family Services boosts its ROI to $10M

    Clark Country, Nevada is the nation's 15th largest county, supporting more than 2 million residents and 42 million tourists a year. The Family Services department is one of its largest divisions, providing services to protect children through development of nurturing, stable families in collaboration with community providers. After a rigorous...

    Provided By IBM

  • White Papers // Nov 2013

    Case Study: Learning Healthy Habits- BJC School Outreach and Youth Development

    BJC School Outreach and Youth Development wanted to provide schools with meaningful intelligence about the effectiveness of its health curriculum, but was hampered by antiquated, in-house data analysis and reporting tools. Read on to see how BJC School Outreach and Youth Development replaced its patchwork of spreadsheets with IBM SPSS...

    Provided By IBM

  • White Papers // Oct 2013

    Driving the Business Forward with Human Capital Management

    Five key points to consider before you invest Global business has affected no group more than Human Resources (HR). Recruiting, hiring, developing, and retaining global workers is more complicated in a global economy adding another layer complexity, and without doing those things effectively, companies simply cannot grow. Therefore there is...

    Provided By Oracle

  • Videos // Oct 2013

    Oracle Health

    A real-life scenario is mapped out in this 2-minute video on how Business Analytics can assist in identifying, analysing and solving real-life problems. This video takes a look at the potential a Business Analytics tool has in the health sector. Oracle Exalytics In-Memory Machine helps organisations of all sizes benefit...

    Provided By Oracle

  • Videos // Oct 2013

    Oracle Telco

    A real-life scenario is mapped out in this 2-minute video on how Business Analytics can assist in identifying, analysing and solving real-life problems. This video takes a look at the potential a Business Analytics tool has in the Telecommunications sector. Oracle Exalytics In-Memory Machine helps organisations of all sizes benefit...

    Provided By Oracle

  • Videos // Oct 2013

    Oracle Utilities

    A real-life scenario is mapped out in this 2-minute video on how Business Analytics can assist in identifying, analysing and solving real-life problems. This video takes a look at the potential a Business Analytics tool has in the Utilities sector. Oracle Exalytics In-Memory Machine helps organisations of all sizes benefit...

    Provided By Oracle

  • White Papers // Oct 2013

    Boost IT Visibility and Business Value with Service Catalogue

    Decision makers at many organizations question the investments made in IT. This is often because they don't fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to...

    Provided By ServiceNow

  • White Papers // Oct 2013

    A Study of Impact of ERP and Cloud Computing In Business Enterprises

    The world is changing very fast in terms of enterprise systems and industries need very specialized solutions. Industrial problems are very complex and need lot of money and efforts. Availability of expertise and skills causes another problem in the industry .Enterprise resources management solutions are one of the example for...

    Provided By World Congress

  • White Papers // Oct 2013

    Agile, Secure, Reliable: World-Class Customer Service in the Cloud

    In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets to even tighter deadlines is a tough challenge for even the largest organizations. That is why so many successful organizations choose to deliver customer service in the cloud. This...

    Provided By Oracle

  • White Papers // Oct 2013

    [Infographic] The Future of HCM: Cloud-Based Talent Management

    The ability to manage talent effectively can dictate the success of your entire organization. You must invest in solutions that help you to attract, retain and develop talent while aligning to the overall goals and successes of your organization.

    Provided By Oracle

  • White Papers // Oct 2013

    A Strategic Approach to Talent Management: Oracle Talent Cloud

    "Oracle is living what they're speaking. They have really invested time and resources and people into analyzing and understanding how people actually work." Megan Martin, Director of Business Systems Development, Troon Golf Advances in human capital management technology mean that with the right talent management system in place, HR leaders...

    Provided By Oracle

  • White Papers // Oct 2013

    Enterprise Mobility - How the Mobile World Drives Business

    More and more employees carry their own Smartphone into work with the intention to check their mails and use personal applications. But Enterprise Mobility is much more than just accessing a corporate mail account from the user's mobile device. It defines a strategy to enable processes and applications for mobile...

    Provided By M-Way Consulting

  • White Papers // Oct 2013

    Oracle ERP Cloud Service: Back-Office Solutions that Keep You in Front

    What if you could change the mix of your IT spend and shift more of your resources towards growth and innovation? By leveraging the cloud, a company can free its IT staff to spend more time on strategic initiatives and innovation, and re-direct more resources to value-creating activities from lower-value...

    Provided By Oracle