Enterprise Software

Software is the lifeblood of your organization, driving workflow, ERP, CRM, innovation, and efficiency. Find the latest guidance and insight from leading enterprise software experts here.

  • White Papers // Jul 2015

    Cisco e-book: Tomorrow’s Ideas are Born in Today’s Collaborative Spaces

    Offices aren’t productivity factories anymore - they’re collaboration centres where individuals and groups can develop their best ideas. Cisco Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Download the report to learn how to create...

    Sponsored By Cisco Systems

  • White Papers // Jul 2015

    Cisco 2015 Annual Security Report

    Cybersecurity is a broad and complex topic that has a far-reaching impact on users, companies, governments and other entities around the world. The Cisco 2015 Annual Security Report, which presents the research, insights, and perspectives provided by Cisco® Security Research and other security experts within Cisco, explores the ongoing race...

    Sponsored By Cisco Systems

  • White Papers // Jul 2015

    12 Elements Of a Great Sales Playbook

    The implementation of a sales playbook can be one of the most impactful initiatives for any sales organization. There are two reasons for this tremendous ROI.First, by following some simple guidelines, it can be a remarkably easy initiative to implement, and second, research shows that this results in 33% additional...

    Sponsored By TAS Software

  • Webcasts // Jul 2015

    On-Demand Webcast: Unlock Data Streams with IBM Streams and Apache Spark Streaming

    Spark is a next-generation framework for large-scale, in-memory distributed data processing, with greater performance and easier to use APIs compared to most big data solutions.  Spark also comes with a stream processing framework called Spark Streaming, which uses a micro-batch concept to process streaming data in near-real-time. During this...

    Sponsored By IBM

  • White Papers // Jul 2015

    SAP Business One Emerges as the SMB ERP Solution to Beat

    In this report, Mint Jutras references data collected from its annual ERP Solutions Studies, which investigate goals, challenges and status and also benchmark performance of enterprise application implementations, with ERP at the core.

    Sponsored By SAP

  • White Papers // Jul 2015

    Case Study: Evoshield Gears Up for Growth with Integrated ERP

    Read this case study written by Aberdeen and find out why Evoshield, an innovative protective sporting apparel company, turned to SAP Business One to improve communication, make more informed decisions, and sustain fast paced growth.

    Sponsored By SAP

  • White Papers // Jul 2015

    Excel: Great hammer, lousy Screwdriver - 5 needs Excel can’t solve

    Excel’s ubiquity often makes it the default analysis tool of choice. Whether one clamors to swivel pivot tables, build macros or invoke the function wizard, the instinct to turn to Excel for analytical tasks is undeniable. But as useful as it can be, Excel can’t do it all. This report...

    Sponsored By Tableau

  • White Papers // Jul 2015

    IBM Watson Explorer - Explore, Analyze and Interpret Information for Better Business Outcomes

    Begin your journey toward becoming a cognitive enterprise and start gaining unprecedented value from your own data. Watson Explorer reduces unnecessary research time and allows enterprises to work smarter and faster. Read this brochure to learn how Watson Explorer combines content and data with cognitive computing capabilities to help your...

    Sponsored By IBM

  • White Papers // Jul 2015

    Making Flow Happen: How to Build Dashboards That Persuade, Inform and Engage

    In data visualization, flow is crucial. Your audience should smoothly absorb and use the information in a dashboard without distractions or turbulence. Lack of flow means lack of communication, which means failure. So how do you create flow for an audience? Download this resource today and learn the main steps...

    Sponsored By Tableau Software

  • White Papers // Jul 2015

    How a Data-Driven Culture Improves Organizational Performance

    This white paper, sponsored by Tableau Software, discusses the analytics culture within Asia/Pacific organizations and compares and contrasts organizations that realize higher positive outcomes from their analytics solutions with their peers. We explore why analytics use is important, how to foster analytics use, and why meeting the analytics needs of...

    Sponsored By Tableau Software

  • White Papers // Jul 2015

    Data Governance for Self-Service Analytics

    Almost any organization will say they make decisions based on data, or that they want to. Scratch the surface with a few questions about the quality of that data and confidence vanishes. Move on to discuss data security and see how quickly the subject changes. Data is clearly a key...

    Sponsored By Tableau Software

  • White Papers // Jul 2015

    Five Best Practices to Optimise Sales Revenue in 2015

    In 2014 only 58% of sales people met or exceeded quota. But in that face of lacluster performance 95% of companies raised targets for 2015. CSO insights recently did a sales performance optimisation study of over 1000 companies and found the 5 best practices to emerge from data to help...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Requirements 101 – Learn 4 basics every PM should know

    Learn them, share them, live by them. No Ph.D. required. Wish someone would explain requirements management in plain English? Have stakeholders that could benefit from understanding the value at a high-level? You might not care about CMMI, BABOK or the nitty gritty details of functional requirements, but you do care...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Five challenges to agile planning

    The moment a company decides to build a product, team leads, contributors and stakeholders struggle to keep every stage of product development between concept and release grounded in the business goals. Agile methodology is a nimble way to work that can help you prioritize, but achieving its promised benefits...

    Sponsored By Jama Software

  • eBooks // Jul 2015

    Jama eBook - Failure: Analyze It, Don't Humanize It

    Beat the Law of Market Failure-an expert's POV. Alberto Savoia, formerly of Google and originator of the brilliant theory of "pretotyping," has created a product builder's philosophy that encourages a healthy, objective, and best of all, productive analysis of failure that takes the pain out of failure and improves ideas,...

    Sponsored By Jama Software

  • White Papers // Jul 2015

    Managing Apple Devices in the Enterprise

    Today, a large majority of companies support Apple devices for business tasks, and the number of Apple devices used in these companies is growing rapidly. What is driving this increase in Apple devices at work? IT is now tasked with supporting and managing another platform. Do existing tools meet the...

    Sponsored By JAMF Software

  • White Papers // Jul 2015

    The Ultimate Guide to as-a-Service

    The transition to a managed service or as-a-service model is probably the biggest change your business has ever faced. Based on years of experience, The Ultimate Guide to As-A-Service is filled with best practices to help you navigate the transition. Covering everything from sales to service to billing, the guide...

    Sponsored By ConnectWise

  • White Papers // Jul 2015

    New releases and Better Ways to Buy with Autodesk

    As you may have heard, Autodesk is transitioning to a subscription business model, this guide has been created to inform you of these changes, how they affect you and help you make the best choice. While new perpetual licenses of most individual Autodesk software, including AutoCAD and AutoCAD LT, will...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Autodesk Case Study: Martin/Martin, Inc.

    Martin/Martin is a civil and structural engineering and surveying firm with clients throughout the United States and around the world. For over two decades, the firm has relied on Autodesk AutoCAD for many of their projects. For the past several years, Martin/Martin has been using AutoCAD on the Denver International...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Design every detail with AutoCAD

    Design every detail with AutoCAD software, one of the world’s leading CAD applications. Create stunning 2D and 3D designs with robust tools that can produce almost any shape imaginable. Share your work with confidence using TrustedDW technology, the original and most accurate way to store and exchange design data. Speed...

    Sponsored By Autodesk_2015

  • White Papers // Jun 2015

    TechRoundup: Dynamic Solutions to Keep Customers Happy

    As the world grows smaller and more complicated, technology plays an important role and enables individuals to drive their vision while also helping organisations to manage their end-to-end business processes. Customer engagement is a hot subject and there are plenty of associated technology offerings out there. According to Forrester most...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    DevOps Perspectives: IT luminaries discuss the major issues impacting DevOps today

    Industry leaders share insights on DevOps and big data, ITIL, testing and more. Once again, we have spent time talking to leading community figures such as Dave Farley (“Continuous Delivery” author) to discuss the major issues impacting DevOps today. This latest issue features comments from 10 experts and covers...

    Sponsored By CA Technologies

  • White Papers // Jun 2015

    DevOps: Enterprise Organizations Newest Best Practices

    The research shows DevOps delivers 18% faster time-to-market and 19% better app quality/performance. The application economy is motivating leaders to make critical changes across IT and the business, one of the most significant being the adoption of DevOps. For enterprise IT organizations who need to accelerate delivery of apps and...

    Sponsored By CA Technologies

  • White Papers // Jun 2015

    The Digital Transformation Journey: Key Technology Considerations

    In the Application Economy, speed, innovation, and quality, have become table stakes. If you can’t meet your customers’ expectations, they will surely find a competitor who can. Whether your organization is in one of the sectors facing the most intense digital competition (like insurance, banking, telecommunications or retail), or a...

    Sponsored By CA Technologies

  • White Papers // Jun 2015

    6 Must Haves Modern Financial Management Systems UK

    The financial system you are running today can probably trace its heritage back to the ‘80s and ‘90s. Since then, the needs of finance organisations have changed dramatically, but financial systems have failed to adapt at the core. Built to serve only the most basic requirements, these systems weren’t designed...

    Sponsored By Workday

  • White Papers // Jun 2015

    Lightning Performance with Sophos Endpoint Protection

    Sophos keeps your users secure without slowing them down, even on older systems. Our lightweight agent and small definition updates (typically about 30KB) mean that initial deployment, updates, and daily use are super-fast and produce minimal overhead. See how we stack up in the latest AV-Comparatives performance test.

    Sponsored By Sophos

  • White Papers // Jun 2015

    Real-Time Analytics and Reporting for Small and Midsize Businesses

    This SAP solution brief provides some insights on the latest advances in in-memory computing technology for analysis and reporting. Explore the benefits of analytics and make decisions faster, improve employee productivity and increase ROI.

    Sponsored By SAP

  • Webcasts // Jun 2015

    On-Demand Webcast: The Software-Defined Future: How the SD phenomenon is driving business trends like social, cloud, analytics, and mobility

    There once was a time when every enterprise application was locked to a physical server. Scaling to handle more users required forklifts to move in new boxes. Today, of course, server virtualization has opened up a world of on-demand provisioning, flexibility, and agility. Until recently, however, the data center...

    Sponsored By IBM

  • White Papers // Jun 2015

    How to free your education institution from the storage tech trap

    Today’s data-driven learning across every subject and department has created a relentless demand for extra storage capacity. Staff, students and leaders expect their ICT to be at the leading edge of education, providing secure access to information from virtually any location. Meanwhile, tightening regulations, government inspections and league tables continue...

    Sponsored By Fujitsu

  • White Papers // Jun 2015

    How to free your enterprise from the storage tech trap

    The demand for extra capacity continues to grow relentlessly. Meanwhile, business teams want instant access to information in order to drive competitive advantages. Tightening regulations and other outside pressures continue to place an added burden on IT managers – who are already under strain with their budgets. With these unstoppable...

    Sponsored By Fujitsu

  • White Papers // Jun 2015

    SAP Solution Brief: Streamline Processes and Gain Business Insights in the Cloud

    Explore how SAP Business One Cloud solution provides you with all the integrated business management functionality of the SAP Business One application. The cloud-based solution helps you to streamline processes and increases visibility to improve operational efficiency and decision making.

    Sponsored By SAP

  • White Papers // Jun 2015

    Marco: Improving Sales and Service with SAP Business One analytics powered by SAP HANA

    Find out more on how Marco Ophthalmic Inc. decided to streamline sales with a new IT system, it chose SAP Business One analytics powered by the SAP HANA platform. With greater insight into new demographic opportunities, campaign effectiveness, and customer data, Marco is growing sales and helping more people see...

    Sponsored By SAP

  • White Papers // Jun 2015

    Simplify Life at Work with a Single System to Manage Your System

    This Aberdeen's research provides the latest findings on the challenges for businesses without a single system. Read this infographic and learn how a single system provides accurate, easy to find data that enables visibility, collaboration and increase efficiency.

    Sponsored By SAP

  • White Papers // Jun 2015

    Aberdeen Group: Simplify Life at Work with a Single System to Manage Your System

    This Aberdeen's research provides the latest findings on the challenges for businesses without a single system. Read this infographic and learn how a single system provides accurate, easy to find data that enables visibility, collaboration and increase efficiency.

    Sponsored By SAP

  • White Papers // Jun 2015

    SAP Solution Brief: Business Management Made Simpler

    Discover how SAP Business One offers an affordable way to manage your entire business - from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, drive profitable growth, and outpace the competition.

    Sponsored By SAP

  • White Papers // Jun 2015

    Enterprise Mobility Management Big Bang Theory

    Mobile device Management was just the beginning of the enterprise journey towards complete mobility. Learn why enterprise mobility management is now needed for all devices and data for work. Read More..

    Sponsored By IBM

  • White Papers // Jun 2015

    Customer Engagement, Business Value: How to Deal with the 21st Century Customer

    In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't? In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st...

    Sponsored By Microsoft

  • White Papers // Jun 2015

    Always Be Closing: The ABC's of Sales in the Modern Era

    Companies hire salespeople to drive revenue, but it turns out that the majority of sales reps spend very little of their time actually doing the jobs they were hired to do. According to Pace Productivity, just 22% of a typical sales rep’s week is focused on selling. So how can...

    Sponsored By Microsoft

  • White Papers // May 2015

    How to make more money with enterprise apps

    According to VisionMobile’s latest developer research, 20% of mobile app developers primarily target enterprises. This decision produces a significant boost to their revenues, with 43% making more than $10K per month versus 19% of those who target consumers above the same revenue level. Check out this engaging infographic and see...

    Sponsored By Globo

  • eBooks // May 2015

    Enterprise Mobility eBook: How Do You Stack Up?

    Despite widespread agreement on the importance of enterprise mobility, the level of mobile maturity in organizations varies widely. Take the mobile maturity assessment in this interactive eBook and you'll gain insight into: Primary drivers for mobility among companies Barriers to mobile enablement and how to overcome them Use...

    Sponsored By Globo

  • White Papers // Feb 2015

    Top 5 Reasons Why Cloud Security Beats Traditional Security

    Not long ago, security was viewed as one of the biggest obstacles to widespread adoption of cloud-based deployments for enterprise software solutions. With recent developments and cloud vendors living exclusively in the cloud world, they have managed to build a much higher level of data center and virtual system security...

    Sponsored By Infor

  • White Papers // Feb 2015

    Infor CloudSuite - Flexible and Proven Solutions for your Industry

    Infor CloudSuite offers a comprehensive portfolio of solutions designed to help support manufacturing, healthcare, the public sector, and more. Infor CloudSuite lets you put some of the most innovative business technologies available today to work for your business in ways that can help optimize value and minimize risk. Download this...

    Sponsored By Infor

  • White Papers // Oct 2013

    Consolidation: The Foundation for IT and Business Transformation

    How many helpdesks do you have in your business right now? How many IT service management tools, or versions of the same business application is your organization using right now? If the answer to any of these is greater than one, your organization may be operating with a handicap that...

    Sponsored By ServiceNow

  • White Papers // Apr 2015

    IDC: Calculating the Business Value of Next Generation Firewalls

    Unprecedented demand for business growth is driving the introduction of new applications and a mobile workforce scattered across the globe. Security often becomes an afterthought, leaving organisations at an increased risk of attack. But how can you justify the investment in a new, more effective solution? Eight Intel Security...

    Sponsored By Intel Security

  • White Papers // Apr 2015

    NSS Labs: Can your current firewall block 96.6% of attacks against your server applications?

    Or can it block 94.6% of attacks against client applications? NSS Labs performed an independent test to the McAfee Next Generation Firewall, subjecting it to thorough testing of key operational features such as security effectiveness, performance, stability, reliability, total cost of ownership and many more. Download this eye-opening report and...

    Sponsored By Intel Security

  • White Papers // May 2015

    IDC ExpertROI SPOTLIGHT: Equinix Case Study

    The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line. IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation. Download...

    Sponsored By ServiceNow

  • White Papers // Apr 2015

    ESG Report: Network Encryption and its Impact on Enterprise Security

    Taken from a collaborative research survey of 150 IT and information security professionals, this report will evaluate the information security practices used to decrypt and inspect encrypted traffic and new technologies being adopted to protect organisation. Based upon the data collected, this paper concludes: Network encryption is ubiquitous and...

    Sponsored By Blue Coat Systems, Inc.

  • White Papers // May 2015

    Three key ways to protect data at all levels

    The French Ministry of Education is France’s largest employer, overseeing 30 academies throughout the country. They chose McAfee Next Generation Firewall not only because it complies with regulatory guidelines but also because it protects their networks in all their different configurations. Download this case study and learn what other benefits...

    Sponsored By Intel Security

  • White Papers // May 2015

    Disaster Avoidance vs Disaster Recovery

    Disaster Avoidance (DA) and Disaster Recovery (DR) are both critical elements of a general disaster-coping strategy.This paper explores the difference between the two and what each can do to prepare companies for disaster. This report explores such topics as: Why is disaster preparedness important? Stopping disasters before they start Which...

    Sponsored By Macquarie Telecom Australia

  • White Papers // May 2015

    How to develop a Business Continuity Plan

    A disaster or interruption can occur at any time without any warning—your company’s survival depends on the steps you take to prepare for these potentially catastrophic events. The most effective preparation takes the form of a written document called a Business Continuity Plan (BCP). This document serves as a guide...

    Sponsored By Macquarie Telecom Australia

  • Downloads // May 2015

    Do your digital assets have real-world protection from advanced cyber-attacks?

    Intel Security has developed the world’s first software-based testing environment for advanced evasion techniques (AETs). With this free security tool, you can test your organization’s network security devices against AETs that are increasingly used in sophisticated and targeted cyberattacks: • Launch controlled AET-borne attacks at your own defense technology....

    Sponsored By Intel Security

  • White Papers // Nov 2013

    The Top 8 Considerations to Enable and Simplify Mobility

    Supporting a more mobile workforce and customer base is no longer an option for IT departments — it’s a necessity. IT departments have a huge opportunity to make their enterprises more agile, cost efficient and competitive by embracing the opportunities available through the proliferation of mobile devices and the near-ubiquity...

    Sponsored By ServiceNow

  • White Papers // Mar 2015

    The Risk of “Free” Endpoint Security

    Everything in life comes at a price, even “free” endpoint protection. Every organisation has anti-virus/anti-malware solutions deployed, but how much have you actually reduced your risk? Read this insightful report by Aberdeen Group to understand the true risk of “free” endpoint protection.

    Sponsored By Intel Security

  • White Papers // Oct 2013

    Boost IT Visibility and Business Value

    Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. Learn how creating a great...

    Sponsored By ServiceNow

  • White Papers // May 2015

    Seven reasons why Microsoft Windows 8 is better with Intel Security

    Windows 8 is a complex operating system and sometimes exhibit critical vulnerabilities, which are promptly exploited by cyber-hackers. The fact that most Windows 7 applications will run natively on Windows 8 means that most malware will also run on Windows 8.So if you run, or are planning to deploy, Windows...

    Sponsored By Intel Security

  • eBooks // Apr 2015

    Internet Security Threat Report 2015

    The Internet Security Threat Report provides an overview and analysis of the year in global threat activity. The report is based on data from the Symantec Global Intelligence Network, which Symantec's analysts use to identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape. Key Findings: •...

    Sponsored By Symantec

  • White Papers // Apr 2015

    How can you ensure your network is protected without breaking the bank?

    Is your firewall holding your business back? High scalability and availability is no longer a good-to-have feature in todays world. To secure business-critical applications your next generation firewall must have native active clustering, multi-link, firewall/VPN specifications, IPS and not break your companys bank. Download this report to understand how McAfee...

    Sponsored By Intel Security

  • Case Studies // May 2015

    IDC ExpertROI SPOTLIGHT: Allstate Case Study

    Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management (ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity...

    Sponsored By ServiceNow

  • White Papers // May 2015

    ServiceWatch Impact Study

    Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service and online sales. Because of their critical nature, business services need to be highly available and responsive – any disruption...

    Sponsored By ServiceNow

  • White Papers // May 2015

    Delivering Enterprise Value with Service Management

    IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations and their business operations. ServiceNow delivers this value by reducing fragmentation of IT and other environments, automating repeatable processes, and improving service...

    Sponsored By ServiceNow

  • Case Studies // May 2015

    Today’s State of Work: The Productivity Drain

    We believe that enterprises that invest in consumerization and automation can gain a profound competitive advantage, delivering benefits that go far beyond simple cost savings. From what we have seen through this report, managers already strongly support this transformation – and are likely to be enthusiastic participants as enterprises embark...

    Sponsored By ServiceNow

  • White Papers // May 2015

    L’Oréal Maximizes the Impact of Client Communications with OpenText

    With 77,000 workers in 130 countries around the world, L’Oréal is a global leader in cosmetics and beauty products. Managing contracts, invoices, and documents in multiple languages and geographies proved challenging and inefficient, though. By phasing in OpenText Document Presentment for SAP Solutions, L’Oréal was able to halve its number...

    Sponsored By Open Text

  • White Papers // May 2015

    Higher Productivity Created by Simple Solutions

    Anheuser-Busch InBev manages over 200 beer brands in China, encompassing more than 100 factories and thousands of vendor relationships. Paper-based invoicing, however, led to significant inefficiencies. Learn how OpenText VIM helped AB InBev reduce paper-based processes, recoup time and money, accelerate cash flow, and improve partnerships with vendors.

    Sponsored By Open Text

  • Webcasts // Mar 2015

    On-demand Webcast: Continuous Delivery in the Enterprise

    As the pace of technology change increases, you need to continuously — and reliably — deploy updates to your infrastructure while minimizing risk and downtime. To do that, you need repeatability, speed, and visibility into your infrastructure. Automation gives you all three. In this webinar, you'll learn how Puppet Enterprise...

    Sponsored By Puppet Labs

  • White Papers // Apr 2015

    MSDN Dev and Test Pay-As-You-Go

    Discover special low Microsoft Azure rates for MSDN subscribers. Learn more about the Azure credits available as part of MSDN subscriptions and access Windows Virtual Machines, HDInsights and other Microsoft cloud services at discounted hourly rates. Using Azure as part of your MSDN subscription provides a great way for teams...

    Sponsored By Microsoft

  • White Papers // Jul 2015

    New releases and Better Ways to Buy with Autodesk

    As you may have heard, Autodesk is transitioning to a subscription business model, this guide has been created to inform you of these changes, how they affect you and help you make the best choice. While new perpetual licenses of most individual Autodesk software, including AutoCAD and AutoCAD LT, will...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Autodesk Case Study: Martin/Martin, Inc.

    Martin/Martin is a civil and structural engineering and surveying firm with clients throughout the United States and around the world. For over two decades, the firm has relied on Autodesk AutoCAD for many of their projects. For the past several years, Martin/Martin has been using AutoCAD on the Denver International...

    Sponsored By Autodesk_2015

  • White Papers // Jul 2015

    Design every detail with AutoCAD

    Design every detail with AutoCAD software, one of the world’s leading CAD applications. Create stunning 2D and 3D designs with robust tools that can produce almost any shape imaginable. Share your work with confidence using TrustedDW technology, the original and most accurate way to store and exchange design data. Speed...

    Sponsored By Autodesk_2015

  • White Papers // Apr 2015

    Forrester Wave: Enterprise Mobile Management Q3 2014, IBM is a Leader

    Read about 27 critical criteria of mobile concern, 15 vendors ranked on current offering and strategy, and the 10 providers leading the pack.

    Sponsored By IBM

  • White Papers // Apr 2015

    When App is the Business, the Business is the App Vol. 1

    IT is set to be the great enabler of the lightweight application revolution, first though they need to learn how the new paradigm of multiple operating systems across all devices requires a new more open management mindset.

    Sponsored By IBM

  • White Papers // Apr 2015

    Safely Satisfy Your Enterprise Android Sweet Tooth

    Android: With each new confectionary code name, Google’s mobile OS makes new strides to remain flexible while making a shell so hard hackers will crack their teeth biting in.

    Sponsored By IBM

  • Webcasts // Jun 2015

    On-Demand Webcast: The Software-Defined Future: How the SD phenomenon is driving business trends like social, cloud, analytics, and mobility

    There once was a time when every enterprise application was locked to a physical server. Scaling to handle more users required forklifts to move in new boxes. Today, of course, server virtualization has opened up a world of on-demand provisioning, flexibility, and agility. Until recently, however, the data center...

    Sponsored By IBM

  • White Papers // Jul 2015

    Excel: Great hammer, lousy Screwdriver - 5 needs Excel can’t solve

    Excel’s ubiquity often makes it the default analysis tool of choice. Whether one clamors to swivel pivot tables, build macros or invoke the function wizard, the instinct to turn to Excel for analytical tasks is undeniable. But as useful as it can be, Excel can’t do it all. This report...

    Sponsored By Tableau

  • White Papers // Jul 2015

    IBM Watson Explorer - Explore, Analyze and Interpret Information for Better Business Outcomes

    Begin your journey toward becoming a cognitive enterprise and start gaining unprecedented value from your own data. Watson Explorer reduces unnecessary research time and allows enterprises to work smarter and faster. Read this brochure to learn how Watson Explorer combines content and data with cognitive computing capabilities to help your...

    Sponsored By IBM

  • White Papers // Jul 2015

    The Field Services Technology Stack

    Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 17 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Remote Support Trends

    As of 2015 remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    TSIA 2015 Report: The State of Support Services

    The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015. The next year will be a challenging year for support services, but Pacesetter companies will embrace and overcome these challenges, often by investment in analytics, proactive support programs, customer engagement...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Revolutionising Support Interactions with Video

    There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and...

    Sponsored By LogMeIn Australia

  • White Papers // Jul 2015

    Five Best Practices to Optimise Sales Revenue in 2015

    In 2014 only 58% of sales people met or exceeded quota. But in that face of lacluster performance 95% of companies raised targets for 2015. CSO insights recently did a sales performance optimisation study of over 1000 companies and found the 5 best practices to emerge from data to help...

    Sponsored By LogMeIn Australia

  • White Papers // Apr 2015

    Forbes Insights: Tooling Up for Collaboration

    Collaboration is key. To most organisations, in fact, it is a significant source of comparative advantage. As such, the number of meetings—opportunities to share concerns, plan strategies, prioritise focuses, coordinate responses and track progress toward goals—is on the rise. The following report combines quantitative research sponsored by join.me by LogMeIn...

    Sponsored By LogMeIn Australia