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Enterprise Software

Software is the lifeblood of your organization, driving workflow, ERP, CRM, innovation, and efficiency. Find the latest guidance and insight from leading enterprise software experts here.

  • Your Definitive IVR Playbook

    Ebooks // Aug 2016 // provided by Genesys Telecommunications Laboratories

    Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for ...

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  • The Omnichannel Customer Engagement Playbook

    Presentations // Aug 2016 // provided by Genesys

    Your Guide to Delivering Seamless, Personalized CX across Digital Channels & Voice The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. While customers appreciate having multiple channels ...

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  • The Virtual Contact Center: Your Essential Guide to Selecting, Designing and Implementing a Virtual Contact Center to Transform Your Customer Experience

    Ebooks // Aug 2016 // provided by Genesys Telecommunications Laboratories

    A Virtual Contact Center is a cloud-based call center that delivers call routing, interactive voice response, and computer telephony integration; empowering your business to create optimal customer experiences. This eBook will help you decide if a cloud-based contact center is right for you by covering the following: ...

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  • Case Study: Kimpton Hotels & Restaurants

    White Papers // Aug 2016 // provided by EMC

    Focusing your resources on business innovation instead of infrastructure integration can lead to up to 4.4x faster application delivery and 96% less downtime. Learn how Kimpton Hotels & Restaurants IT leverage Converged infrastructure to delight guests, respond quickly to business opportunities, and prepare for growth.

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  • VCE Customer Value Infographic

    White Papers // Aug 2016 // provided by EMC

    In today’s mobile and digital world, IT speed and agility are essential. Which is why organizations are turning to converged infrastructure solutions to get the results they need to transform their business. This Infographic analyses the result of an IDC whitepaper report and reveals how VCE customers around the world ...

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  • Analyst Report: Gartner Magic Quadrant for Integrated Systems

    White Papers // Aug 2016 // provided by EMC

    The integrated system market is in continuous flux. Traditional blade- and SAN-based integrated systems are now being joined by hyperconverged integrated systems, while disaggregated systems and software-defined solutions are set to transform the market further. A Gartner Magic Quadrant is a culmination of research in a specific market, providing a ...

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  • IDC Infobrief: Flash Technology: Unlocking Innovations that Shape Society

    White Papers // Aug 2016 // provided by EMC

    Flash is unlocking innovation and enabling business transformation. To understand how flash is transforming business and quantify the benefits of flash adoption, IDC conducted a global survey of 1305 executives involved in IT infrastructure and business transformation, identifying that Flash Innovators enjoy superior business outcomes across a range of areas.

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  • The CxO View of Converged Infrastructure

    White Papers // Aug 2016 // provided by EMC

    Converged Infrastructure provides pre-integrated, validated and workload-optimized technology that frees your IT team, so they can focus on delivering IT services instead of maintaining infrastructure. This executive video shows how the scalability of the converged infrastructure model give enterprises the best foundation to tackle growth. Register now on the ...

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  • Brochure: All Flash

    White Papers // Aug 2016 // provided by EMC

    Flash is now the new normal thanks to its affordability, agility, efficiency, and speed. And thanks to EMC, businesses can begin their journey to the modern data center with the broadest All Flash portfolio on the market. What does that mean for your business? Consistent, predictable, low-latency performance across your ...

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  • Always Available Dell Storage SC Series

    White Papers // Aug 2016 // provided by Dell

    IT managers are struggling to keep up with the “always available” demands of the business. Data growth and the nearly ubiquitous adoption of server virtualization among mid-market and enterprise organisations are increasing the cost and complexity of keeping up with the storage and data availability needs of the business. This ...

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