Enterprise Software

Software is the lifeblood of your organization, driving workflow, ERP, CRM, innovation, and efficiency. Find the latest guidance and insight from leading enterprise software experts here.

  • How Content Technologies Shape the Total Digital Experience

    White Papers // Apr 2017 // provided by OpenText

    Digital experiences matter in our customer centric world. Whatever your business, digital content is the glue that engages customers. To shape customers’ experiences you must take control of all the content your organization produces and use the right tools to manage it. This begins with a shared repository to capture ...

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  • CEM Executive's Agenda 2016- Aligning the Business Around the Customer

    White Papers // Apr 2017 // provided by OpenText

    Are you able to deliver consistent customer experiences across all channels? For many businesses, this remains a challenge. This report will highlight how aligning the business around the customer influences organizational success.

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  • Generate Customer Delight in Your Contact Center

    White Papers // Apr 2017 // provided by OpenText

    Data can prove problematic for many organizations today. Not the actual data, but rather the disconnected, unstructured way in which it pollutes systems and reports. This leads to negative outcomes and incomplete pictures. As a result, high customer effort and low engagement are common outcomes. Discover the way to great ...

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  • Trade up: From cube to corner office

    Ebooks // Apr 2017 // provided by OpenText

    Learn how Conversion Rate Optimization (CRO) experts can make an impact, feel recognized, and climb to the top of the organization

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  • Five Best Practices for Designing with Digital in Mind

    White Papers // Apr 2017 // provided by OpenText

    Providing a consistent and compelling experience across all interactions, whether physical or virtual, is a business imperative. Mobile and digital devices and technologies are everywhere, amplifying the need to engage and connect with customers. By moving from traditional paper-based documents to engaging conversations across all channels with these best practices ...

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  • Discover the value of email delivery

    White Papers // Apr 2017 // provided by OpenText

    Ensuring deliverability of e-mails containing bills, statements, and other business critical information is imperative. Many businesses trust their customer communications management (CCM) platform for this. Nevertheless, they are often not aware of the complexity involved in getting these communications to the customer’s inbox or the impact of poor deliverability. This ...

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  • Accelerate Office 365 Performance & Enhance Visibility

    Webcasts // Apr 2017 // provided by Riverbed

    "Do you need to accelerate Office 365 performance? Astonishingly, IT teams learn about more than 60% of performance issues from end-users. This is because performance visibility is so thoroughly compromised by the growing complexity involved in delivering cloud apps over multiple networks to ever-growing numbers of end users. This webinar ...

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  • Get More from Azure from Riverbed

    Webcasts // Apr 2017 // provided by Riverbed

    "How good is your visibility into app performance on Azure? Nearly two-thirds (64%) of organizations use a fragmented approach to technology monitoring. As a result, this fragmented visibility causes IT teams to spend as much as half their time firefighting performance problems – instead of innovating for the benefit of ...

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  • Gartner Network Design Best Practices for Office 365

    White Papers // Apr 2017 // provided by Riverbed

    "Many organizations transitioning from on-premises Microsoft applications to Office 365 will experience performance problems due to geographic factors and use of the Internet for connectivity. IT can minimize performance issues and deliver an acceptable experience to end users by paying careful attention to network design. Read this research note to ...

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  • Performance Matters: Getting The Most Out Of Office 365

    White Papers // Apr 2017 // provided by Riverbed

    The on-road to Office 365 adoption can be complicated and, at times, bumpy. Ensuring positive end-user experience is paramount, yet this is frequently hampered by complex hybrid networks, distances between end-users and SaaS, bandwidth constraints, and even end-user device performance itself. To overcome the Office 365 integration challenges, companies must ...

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