Enterprise Software

Practical tips for optimizing SAP, Oracle, Salesforce, and any other enterprise app of your choice.

  • White Papers // Dec 2013

    Agility Gap in Today's Private Clouds

    Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.

    Sponsored By Red Hat

  • White Papers // Dec 2013

    Cloud Management in a Hybrid Cloud World (Forrester Report)

    In this Forrester report: How the infrastructure/operations (I&O) role changes in a hybrid cloud world. How they accelerate the cloud application delivery life cycle to exceed business expectations of cloud & which management capabilities must be mastered to take on the role of hybrid cloud manager.

    Sponsored By Red Hat

  • White Papers // Dec 2013

    Determining Enterprise Readiness to Support Employee-Owned Devices

    The use of employee-owned devices (EODs) within the enterprise has exploded in just two short years. In a number of cases, the use has preceded the implementation of processes and structures to fully support them. As a result, organizations must quickly catch up. Enterprises need a cohesive plan that addresses...

    Sponsored By Lenovo

  • White Papers // Dec 2013

    Digital Front Office:Delivering Better Customer Service

    How can you reduce costs and improve customer experiences at the same time? Enterprise content management is the key. With the right solution in place, you can transform the way you do business, providing digital self-service access to transactional content in the formats that match the needs of your customers....

    Sponsored By IBM

  • White Papers // Dec 2013

    Patient Portals: A Platform for Connecting Communities of Care

    Connecting patient health data across the care continuum is essential to achieve improved care, increased access to personal health records and lowered costs. A successful approach rests in having the hospital serve as the connectivity hub for bringing patients, care givers and healthcare professionals together in a secure, online environment....

    Sponsored By Healthtech Holdings

  • eBooks // Dec 2013

    Agile Portfolio Management eBook

    In order to compete in the 21st century, your company needs to move, pivot and innovate faster than your competitors. Think of the companies, the software and the brands that you admire. They innovate. They design and produce the most coveted new things. They invest in the idea that innovation...

    Sponsored By Rally Software

  • White Papers // Dec 2013

    The Seven Deadly Sins of Agile Measurement

    With Agile scaling to larger and larger projects, programs and organizations, how can you understand the impact it's having, and how do you know what to measure to find out? Get your copy of The Seven Deadly Sins of Agile Measurement. Find out what matters and what doesn't. This paper...

    Sponsored By Rally Software

  • White Papers // Dec 2013

    The Forrester Wave: Application Life-Cycle Management

    Forrester: Rally Shines for Managing Agile Projects Innovation drives interest in application life-cycle management Application Lifecycle Management (ALM) is going through a period of redefinition and innovation. Firms can no longer accept historical gulfs between business and application development and delivery teams. This Forrester Wave report evaluates the Application Life-Cycle...

    Sponsored By Rally Software

  • White Papers // Nov 2013

    IDC: Leveraging the HP Support Experience for IT Transformation

    IT organizations are now required to support everything from legacy systems and storage to virtualized configurations and cloud-based computing in complex, heterogeneous environments. In this IDC white paper, the increasingly critical role of vendor-supplied external support services is discussed and highlighted in addressing these emerging IT environments going forward. ...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Nov 2013

    HP Proactive Care Support Overview

    In a complex environment, many components need to work together effectively. Proactive Care is designed specifically to support these environments and bring together services for problem prevention, rapid problem awareness and notification, rapid connection to expertise, and expedited resolution. Learn about Proactive Care in this paper. HP is the...

    Sponsored By Hewlett-Packard (HP)

  • Research // Nov 2013

    Support For the New Style of IT : Proactive Care Demo

    When technology issues arise, critical business processes can slow down or stop, and the problem snowballs. HP Proactive Care enables you to anticipate problems and correct them before they disrupt workflow. What are your support challenges, now and for your new IT reality? Explore this demonstration to see how industry...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Nov 2013

    Keep only the data you want

    In today’s information economy, organizations are facing unfathomable data growth rates. In fact, Aberdeen Group estimates that data is growing at a rate of 56% year over year. And now, the big data phenomenon means data is growing in every single operational and analytic application. In fact, data is growing...

    Sponsored By IBM

  • Downloads // Nov 2013

    IBM Rational Application Developer for WebSphere trial download

    IBM® Rational® Application Developer for WebSphere® Software accelerates the development and deployment of Java™, Java EE, Web 2.0, mobile, OSGi, portal and service-oriented architecture (SOA) applications. Both expert and novice developers can increase productivity and efficiency by using its many integrated capabilities for easier development, testing, analysis, and delivery of...

    Sponsored By IBM

  • eBooks // Nov 2013

    The MDM advantage: Creating insight from big data

    To help enterprises create trusted insight as the volume, velocity and variety of data continue to explode, IBM offers several solutions designed to help organizations uncover previously unavailable insights and use them to support and inform decisions across the business. Combining the power of IBM® InfoSphere® Master Data Management (MDM)...

    Sponsored By IBM

  • White Papers // Nov 2013

    Benchmarking Your Service Desk

    All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them. Instead of misleading measures that compare...

    Sponsored By Citrix Online

  • White Papers // Nov 2013

    How modern custom applications can spur business growth.

    This white paper outlines four key challenges to business growth, and explains how modern custom applications built with the ServiceNow Service Automation Platform can help to address these challenges effectively.

    Sponsored By ServiceNow

  • White Papers // Nov 2013

    Top 8 considerations to enable and simplify mobility

    IT departments have a huge opportunity to make their enterprises more agile, cost efficient & competitive by embracing the opportunities available through mobile devices & constant connectivity. Supporting a more mobile workforce & customer base is a necessity.

    Sponsored By ServiceNow

  • Tools & Templates // Nov 2013

    The Four Fundamentals of Your Workforce: Cost, Capacity, Capability, and Quality

    More than half your organization's operating costs are tied to your workforce. Yet the data you have about your employees is incomplete. Shouldn't you know more about the talent in your own organization? See the infographic to learn how Workday is redefining what it means to manage a global,...

    Sponsored By Workday

  • Videos // Nov 2013

    Epipheo Video: HR and Finance Are Made for Each Other

    Your people and your money spend a lot of time together. Your people drive financial performance, and financial goals drive people performance. So why would you run separate systems for HR and Finance? Watch the video to learn how Workday unifies your HR and financials applications into one seamless system.

    Sponsored By Workday

  • White Papers // Nov 2013

    Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management (German)

    Business success in meeting today's dynamic organizational requirements is dependent on its ability to empower a mobile workforce. Business IT resources -- including application, data, and services -- must be securely and reliably accessible by every device employed to perform business tasks, regardless of whether it is owned by the...

    Sponsored By frontrange

  • White Papers // Oct 2013

    Strategy Guide to Converged Infrastructure in Government

    With HP's Converged Infrastructure, state and local governments build a foundation that can meet the demand for new services - from drivers wanting to renew their licenses via mobile phones to police officers requiring instant views from remote video surveillance. By offering three different converged infrastructure reference solutions, HP enables...

    Sponsored By Hewlett-Packard & Intel®

  • White Papers // Oct 2013

    Profit Magazine: Everything You Know About Sales is Wrong

    Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.

    Sponsored By Oracle

  • White Papers // Oct 2013

    Forbes: The Secret Sauce of Oracles Commercial Success

    Forbes Article: Oracle Sales Cloud is the Secret Sauce Behind Oracle's Success. Read how Oracle Sales Cloud helped Oracle increase annual revenue to $37 billion.

    Sponsored By Oracle

  • White Papers // Oct 2013

    Building Your Ecommerce Strategy: 4 Steps to Get You Started

    Ecommerce is broad topic spanning many areas of an organization: business, technical, and users to name a few. Though these areas have differing goals and objectives, they have to work together to build and maintain a successful end to end buying experience. Current ecommerce merchants or anyone thinking about entering...

    Sponsored By Rackspace

  • eBooks // Oct 2013

    Top 6 Project Breakdowns (and How to Fix Them)

    Project management is either one of those things that you are really good at, and you can breeze right through without any issues, or it's something that drives you crazy. Every business owner has experienced some form of project failure, but why? Study the top reasons that projects fail to...

    Sponsored By ConnectWise

  • eBooks // Oct 2013

    5 Technology Trends you Need to Follow

    Mobile devices, social business apps, and business analytics are converging with the Cloud to create the most substantial changes in technology since the Internet revolution. Businesses have to change the way they think and operate, and with rising budgets for technology, they need someone to provide the services that will...

    Sponsored By ConnectWise

  • White Papers // Oct 2013

    The Future of Sales Performance Management - Nucleus Research

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Nucleus Research: The Future of Sales Performance Management

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Leverage Customer Content, Enhance Customer Service

    Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Leveraging the latest technology can help unlocks its...

    Sponsored By IBM

  • Podcasts // Oct 2013

    Reps Sell More with Oracle Sales Cloud

    Animated Video: Oracle Sales Cloud is smarter selling that will help reps sell more. Oracle Sales Cloud enables sales reps to sell more anytime, anywhere and on any device and empowers them to grow their own pipeline without waiting for marketing.

    Sponsored By Oracle

  • Podcasts // Oct 2013

    Sales Cloud Overview

    Animated Video: Smarter Selling with Oracle Sales Cloud Oracle Sales Cloud is Smarter Selling that will help reps sell more, managers know more, and companies grow more.

    Sponsored By Oracle

  • Podcasts // Oct 2013

    Companies Grow More with Oracle Sales Cloud

    Animated Video: Oracle Sales Cloud is Smarter SFA that helps Companies Grow More. Maximize revenue and optimize sales performance. Know what to sell your customers. And get more help from your marketers and partners.

    Sponsored By Oracle

  • White Papers // Oct 2013

    Five Signs QuickBooks is Failing your Business

    This white paper identifies the five telltale signs that your business has hit the limits of QuickBooks or perhaps, has already outgrown it. It talks about the business process inefficiencies caused by running a fast-growing business on limited bookkeeping software, and the hard benefits that businesses have experienced by making...

    Sponsored By NetSuite

  • White Papers // Sep 2013

    Three capabilities to fuel today’s dynamic planning and forecasting

    Today’s economy is widely characterized by skittishness and uncertainty about the future. The effect that unpredictable external forces can have on the economy can leave many business leaders feeling helpless. This fact was demonstrated in the IBM Global CFO Study, where many CFOs admitted that they lacked the ability to...

    Sponsored By IBM

  • White Papers // Sep 2013

    Value Proposition for IBM PureFlex System: Case for IBM PureFlex System for Cloud- Enabled SAP Enterprise Environments

    This management brief discusses the value proposition for the Case for IBM PureFlex System for Cloud-Enabled SAP Enterprise Environments. Link(s)

    Sponsored By IBM

  • Webcasts // Sep 2013

    Windows Upgrade: Key Processes And Resources Revealed

    Despite the end of Windows XP support, many organizations still heavily rely on Windows XP with legacy applications, though a timely change is a very good thing! View this webinar by Dell and discover how you can: Accelerate your migration to modern Windows Automate the migration...

    Sponsored By Dell & Microsoft

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • Podcasts // Sep 2013

    Implementing Single Sign-On for Office 365: Why must it be so complex?

    Learn more from Microsoft expert Randy Franklin Smith. View the webinar now!

    Sponsored By Centrify

  • White Papers // Sep 2013

    Identity and Access Management in the Cloud Era

    The explosion of mobile devices, fragmented network access and multiple operating systems makes identity management a big challenge. Centrify through its wide range of products is able to provide firms both basic and advanced identity access management solutions making a fully integrated security possible – across all platforms, across all...

    Sponsored By Centrify

  • White Papers // Aug 2013

    Capitalizing On Cloud - Preparing People and Processes

    Cloud-enabled services are the next wave transforming how businesses capitalize on information technology, and that in turn drives the next evolution in the processes, roles, skills, and structure of IT organizations—the evolution to IT as a Service (ITaaS). Today’s CIOs must exercise extraordinary leadership to make the transition and unleash...

    Sponsored By EMC

  • White Papers // Apr 2014

    IDC - Laying the Foundation for Successful Business Analytics Solution Deployments: The Critical Role of Hardware Infrastructure

    This IDC paper discusses the critical role of hardware infrastructure in business analytics deployments, citing best practices, the IDC's decision framework, and four client case studies - Wellpoint, Vestas, AXTEL, and Miami-Dade County. IDC's recommendation is that "infrastructure cannot — and should not — be an afterthought". Hardware infrastructure and...

    Sponsored By IBM

  • White Papers // Apr 2014

    IDC Interactive White Paper: Best Practices for Cloud Adoption

    Discover how your IT organization can become more agile by leveraging Cloud computing to its full potential. Enter a few basic details in this online tool to generate a customized IDC white paper that outlines the benefits and best practices of cloud implementation.

    Sponsored By IBM

  • White Papers // Apr 2014

    Public, Private and Hybrid Clouds: A Cloud for Every Business Need

    Choosing the right type of cloud depends on the needs of your organization. Learn how security, control, customization, elasticity and cost determine what kind of cloud best fits your business. Public clouds are a great choice for elastic applications that scale up and down according to demand. Private clouds...

    Sponsored By Windstream Communications

  • White Papers // Dec 2013

    Digital Front Office:Delivering Better Customer Service

    How can you reduce costs and improve customer experiences at the same time? Enterprise content management is the key. With the right solution in place, you can transform the way you do business, providing digital self-service access to transactional content in the formats that match the needs of your customers....

    Sponsored By IBM

  • eBooks // Nov 2013

    The MDM advantage: Creating insight from big data

    To help enterprises create trusted insight as the volume, velocity and variety of data continue to explode, IBM offers several solutions designed to help organizations uncover previously unavailable insights and use them to support and inform decisions across the business. Combining the power of IBM® InfoSphere® Master Data Management (MDM)...

    Sponsored By IBM

  • White Papers // Mar 2014

    Considerations for Maximizing Analytics Performance

    In this report, Philip Howard of Bloor Research compares performance capabilities of the leading business intelligence platforms. Companies studied in this comparison are IBM® (Cognos, DB2 with BLU Acceleration), SAP (BusinessObjects, HANA), Oracle (Business Intelligence, Exadata) and Microsoft (Business Intelligence, SQL Server). His conclusion: "DB2® with BLU Acceleration should not...

    Sponsored By IBM

  • White Papers // Oct 2013

    Leverage Customer Content, Enhance Customer Service

    Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Leveraging the latest technology can help unlocks its...

    Sponsored By IBM

  • White Papers // Jan 2014

    Forrester Total Economic Impact Report- Cloud Infrastructure with Clustered Data ONTAP

    This Forrester study was commissioned by NetApp and highlights the costs and benefits of deploying a cloud infrastructure using Data ONTAP across the enterprise. The results of this study can be used as a guide for enterprises to determine the appropriate benefits for their particular environment. Read on to learn...

    Sponsored By NetApp

  • White Papers // Feb 2013

    The Art of Teleworking

    There is a new class of workers out there - working from their homes nearly autonomously. Some call them teleworkers, some telecommuters. Armed with remote access to their corporate network, with toll-free numbers, VPNs and mobile phones, they escape traffic jams, bad weather, and high fuel prices, and are able...

    Sponsored By Polycom

  • White Papers // Nov 2013

    Supporting Workforce Mobility: Best Practices in Enterprise Mobility Management (German)

    Business success in meeting today's dynamic organizational requirements is dependent on its ability to empower a mobile workforce. Business IT resources -- including application, data, and services -- must be securely and reliably accessible by every device employed to perform business tasks, regardless of whether it is owned by the...

    Sponsored By frontrange

  • White Papers // Dec 2013

    Agility Gap in Today's Private Clouds

    Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.

    Sponsored By Red Hat

  • White Papers // Dec 2013

    Cloud Management in a Hybrid Cloud World (Forrester Report)

    In this Forrester report: How the infrastructure/operations (I&O) role changes in a hybrid cloud world. How they accelerate the cloud application delivery life cycle to exceed business expectations of cloud & which management capabilities must be mastered to take on the role of hybrid cloud manager.

    Sponsored By Red Hat

  • White Papers // Jan 2014

    Enterprise Grade Management for OpenStack

    In this technical detail, we describe how CloudForms offers you a unified management framework with advanced life cycle management capabilities across infrastructure platforms, such as OpenStack, VMware, Red Hat, Microsoft, and Amazon.

    Sponsored By Red Hat

  • White Papers // Jan 2014

    Whitepaper: Enterprise Grade Management for OpenStack

    In this technical detail, we describe how CloudForms offers you a unified management framework with advanced life cycle management capabilities across infrastructure platforms, such as OpenStack, VMware, Red Hat, Microsoft, and Amazon.

    Sponsored By Red Hat

  • Podcasts // Jan 2014

    McKesson Cloud Automation Podcast

    Download the podcast on how McKesson accomplished a multi-year, pan-IT management transformation. Learn how McKesson's performance journey, from 2005 to the present, has enabled it to better leverage an agile, hybrid cloud model. How McKesson gained a standardized services orientation to achieve agility in deploying its many active applications is...

    Sponsored By Hewlett-Packard (HP)

  • Case Studies // Jan 2014

    McGraw-Hill Case Study

    Discover how McGraw-Hill created a Project and Portfolio Management Center of Excellence and cut development times, and improved traceability and reporting. Download the case study and learn how McGraw-Hill established best practices to support the development of innovative products and services with a leading enterprise project and portfolio management (PPM)...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2013

    Top 10 Features Small and Medium Businesses Need in a CRM Solution

    All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.

    Sponsored By Salesforce.com

  • White Papers // Feb 2014

    ZDNet ANZ IaaS / PaaS Priorities 2013/14

    The Infrastructure-as-a-Service and Platform-as-a-Service strategies, priorities and implementation plans of ANZ IT leaders and professionals Part of ZDNet's Cloud Priorities research project, ZDNet IaaS/PaaS Priorities reports the findings of a survey about the cloud priorities and implementation plans of IT and business leaders in Australia and New Zealand. ...

    Sponsored By ZDNet

  • White Papers // Jan 2014

    Real-Time Business: Playing to Win in the New Global Marketplace

    As in other parts of the world, businesses in North America are increasing their use of real-time systems across a range of business functions. This helps them operate more efficiently and with less risk, and meet the needs of their customers more effectively. Yet when it comes to implementing real-time...

    Sponsored By SAP

  • White Papers // Jan 2014

    Enterprise Mobility for Dummies

    Enterprise mobility concerns employees at every level. As you plan for 2014, let this eBook show you how easy it can be to mobilize -- and transform -- your enterprise. From application development and deployment to management and security, any company can do it. This eBook is your guide to...

    Sponsored By SAP

  • White Papers // Jul 2011

    Three Keys to Better Data-driven Decisions: What You Should Know. Right Now.

    For small and midsize companies, high-quality data can be a powerful competitive tool-or it can bog your company down. Organizations that successfully use an ERP software solution to align all activities with their business objectives will be in a position to access the right information at the right time, allowing...

    Sponsored By SAP

  • White Papers // Jul 2012

    Change How Business Intelligence is Managed

    With the revolution of in-memory computing already under way, the question isn't if this revolution will impact businesses but when and, more importantly, how. Similar to the advance of enterprise resource planning (ERP) software in the 1990s, in-memory computing won't be introduced because a company can afford the technology. It...

    Sponsored By SAP

  • Videos // Jan 2014

    ExtremeZ-IP Product Video

    With over a decade of experience and more than 7,000 organizations worldwide, ExtremeZ-IP has become the industry standard for seamlessly integrating Macs into enterprise environments. ExtremeZ-IP is the solution of choice for thousands of production workflows and is the only Windows AFP server product being actively maintained and supported since...

    Sponsored By Acronis

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • Webcasts // Sep 2013

    Windows Upgrade: Key Processes And Resources Revealed

    Despite the end of Windows XP support, many organizations still heavily rely on Windows XP with legacy applications, though a timely change is a very good thing! View this webinar by Dell and discover how you can: Accelerate your migration to modern Windows Automate the migration...

    Sponsored By Dell & Microsoft

  • White Papers // Mar 2014

    InfoWorld Report: From Silos to Optimised Infrastructure Management

    This report discusses the challenges IT teams face managing traditional and newer technologies and the impact of silo performance views on their ability to deliver business objectives: Best Practices to "tear down" silos Cloud, big data, mobility and collaboration adoption guidelines 4 steps for achieving a unified view...

    Sponsored By CA Technologies

  • White Papers // Aug 2013

    Monitoring Performance in SAP environments

    With a range of critical business systems running on your SAP environment, ensuring optimal performance is essential for business efficiency and customer satisfaction. This white paper evaluates the challenges associated with monitoring the performance of SAP environments and provides key recommendations for ensuring reliable service delivery: Top SAP monitoring...

    Sponsored By CA Technologies

  • White Papers // Feb 2012

    IDC Business Protection Whitepaper

    Download this IDC Whitepaper to learn how using appropriate technology in consistent ways helps SMB organizations mitigate business risk and improve overall business protection by avoiding unplanned downtime. The approach is powerful and can reduce annual outage risk by as much as 85%. The whitepaper addresses customer pain points, and...

    Sponsored By HP and Intel®

  • White Papers // Oct 2013

    Strategy Guide to Converged Infrastructure in Government

    With HP's Converged Infrastructure, state and local governments build a foundation that can meet the demand for new services - from drivers wanting to renew their licenses via mobile phones to police officers requiring instant views from remote video surveillance. By offering three different converged infrastructure reference solutions, HP enables...

    Sponsored By Hewlett-Packard & Intel®

  • Downloads // Feb 2014

    Get the Lavastorm Analytics Engine Free – Try for yourself this new Agile Way to Analyze, Optimize and Control Data and Processes

    Download your free copy of the Lavastorm Analytics Engine Public Edition, an easy-to-use self-service business analytics solution that empowers analysts to rapidly acquire, transform, analyze and visualize data. Use it to: Acquire, integrate, and analyze data 10x faster Respond to information requests more quickly Eliminate Excel...

    Sponsored By Lavastorm Analytics

  • White Papers // Dec 2013

    The Seven Deadly Sins of Agile Measurement

    With Agile scaling to larger and larger projects, programs and organizations, how can you understand the impact it's having, and how do you know what to measure to find out? Get your copy of The Seven Deadly Sins of Agile Measurement. Find out what matters and what doesn't. This paper...

    Sponsored By Rally Software

  • Videos // Mar 2014

    AccessTesting - What is application lifecycle management

    Access Testing provides organisations with a comprehensive range of testing services covering technical, customer based and business Requirements Quality Assurance. This short video illustrates how teams can gain greater transparency into testing and QA processes. Access Testing ALM helps teams to visualise and address their greatest project challenges in one...

    Sponsored By Access Testing

  • White Papers // Mar 2014

    Requirements Quality Assurance

    This whitepaper will help readers to understand the nature of Application Lifestyle Management. Learn how ALM helps to define, measure, improve and manage the specifications within your organisations systems engineering process and associated quality assurance projects. Many organizations are recognizing the critical nature of ALM and how it assists to...

    Sponsored By Access Testing

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

    This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Does Application Security Pay?

    Measuring the Business Impact of Software Security Assurance Solutions At a time when IT budgets are coming under closer scrutiny, CISOs are being called upon to justify SSA investments from a cost-benefit perspective. For CISOs, the thrust of this study is clear: Software security solutions are providing substantial operational...

    Sponsored By HP

  • Webcasts // Feb 2014

    Forrester: Better Outcomes, Faster Results – A Path to Continuous Delivery

    Conditioned by experiences with mobile and cloud-based software, customers are demanding faster responsiveness to their needs. Winning or losing customers now depends on your ability to remove delivery barriers so you can produce high-quality applications on demand. The race for customers is on—are you prepared to win? Join us...

    Sponsored By HP

  • White Papers // Mar 2014

    Research Report: 2013 Cost of Cyber Crime Study

    A Ponemon Institute research study sponsored by HP is based on a representative sample of 60 organisations in various industry sectors. Read this report now to learn how this benchmark research quantifies the economic impact of cyber attacks and observe cost trends over time.

    Sponsored By HP

  • White Papers // Mar 2014

    Infographic: Fight Cyber Crime

    A Ponemon Institute infographic sponsored by HP presents a quick and clear information on how to fight Cyber Crime. Download this report now to learn how HP helps organisations identify the source of security attacks and solve them before incurring costly downtime.

    Sponsored By HP