Enterprise Software

Software is the lifeblood of your organization, driving workflow, ERP, CRM, innovation, and efficiency. Find the latest guidance and insight from leading enterprise software experts here.

  • Get More from Azure from Riverbed

    Webcasts // Apr 2017 // provided by Riverbed

    "How good is your visibility into app performance on Azure? Nearly two-thirds (64%) of organizations use a fragmented approach to technology monitoring. As a result, this fragmented visibility causes IT teams to spend as much as half their time firefighting performance problems – instead of innovating for the benefit of ...

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  • Gartner Network Design Best Practices for Office 365

    White Papers // Apr 2017 // provided by Riverbed

    "Many organizations transitioning from on-premises Microsoft applications to Office 365 will experience performance problems due to geographic factors and use of the Internet for connectivity. IT can minimize performance issues and deliver an acceptable experience to end users by paying careful attention to network design. Read this research note to ...

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  • Performance Matters: Getting The Most Out Of Office 365

    White Papers // Apr 2017 // provided by Riverbed

    The on-road to Office 365 adoption can be complicated and, at times, bumpy. Ensuring positive end-user experience is paramount, yet this is frequently hampered by complex hybrid networks, distances between end-users and SaaS, bandwidth constraints, and even end-user device performance itself. To overcome the Office 365 integration challenges, companies must ...

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  • Contact Center Interaction Management for Large Contact Centers

    White Papers // Apr 2017 // provided by Genesys

    In both Forrester Wave™ reports for midsize and large contact centers, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities and reporting and analytics criteria. The inaugural Forrester Wave™ reports evaluate midsize and large contact center interaction management (CCIM) software ...

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  • Contact Center Interaction Management for Midsize Contact Centers

    White Papers // Apr 2017 // provided by Genesys

    In both Forrester Wave™ reports for midsize and large contact centers, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities and reporting and analytics criteria. The inaugural Forrester Wave™ reports evaluate midsize and large contact center interaction management (CCIM) software ...

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  • Magic Quadrant for Contact Center as a Service, North America

    White Papers // Apr 2017 // provided by Genesys

    Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop "omnichannel" solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises ...

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  • Contact Center Economics and the Cloud

    White Papers // Apr 2017 // provided by Genesys

    If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical ...

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  • The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

    White Papers // Apr 2017 // provided by Genesys

    In 2016, it is fair to say that the buying community has expressed a willingness to put their critical contact center infrastructure (often along with their customer data) in someone else’s hands. Ovum estimates that 17% of all North American contact center seats are currently run on cloud-based platforms. ...

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  • Ten Considerations for Moving Your Contact Center to the Cloud

    White Papers // Apr 2017 // provided by Genesys

    The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact center’s inevitable move to the cloud? Choosing the right contact center ...

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  • McAfee:Three Key Considerations in Securing the Software-Defined Data Center

    White Papers // Apr 2017 // provided by McAfee, Inc.

    The transition to the SDCC gives IT managers and security professionals the opportunity to build in a security architecture that is designed from the ground up to meet the needs of the cloud era. With the right architectural model, security can be much simpler to deploy, provision, manage, ...

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