IT Employment
Certifications, job trends, training, HR and new technologies drive employment growth.
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eBook: Establish a Process to Hire Right the First Time
Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around....
Sponsored By ConnectWise
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Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite
Brett Hanson, a Global Knowledge instructor who teaches telecommunication classes that encompass the Avaya Call Server 1000 and the Avaya Communication Manager portfolio, has found as he talks to people about Avaya's Call Center solutions, there seems to be some confusion about the various Contact Center solutions that are available...
Sponsored By Global Knowledge
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Putting Dispatch in the Driver's Seat eBook
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...
Sponsored By ConnectWise
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Establish a Process to Hire Right the First Time
Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around....
Sponsored By ConnectWise
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Successful EHR Change Management
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the process of making sure employees have the tools, training and support to navigate the transition successfully.
Sponsored By HP and Intel®
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Avaya Aura Communication Manager Survivability Simplified
The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability explanation, implementation, verification, "good to know facts," and troubleshooting commands.
Sponsored By Global Knowledge
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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database....
Sponsored By Global Knowledge
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Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system and how to use the DIW to employ the SEND INFO operation. This allows...
Sponsored By Global Knowledge
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15 Top Paying Certifications for 2013
Having earned an IT certification, many individuals think they are automatically entitled to a huge raise. The truth is that several factors, including geography, industry, experience, and yes, certifications, combine to play a major role in determining an individual's salary. However, certain certifications do have greater impact on the earning...
Sponsored By Global Knowledge
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The Broad Spectrum of Business Analysis
Read the Ventana Research White Paper and see how new approaches to information analysis enable outperforming the competition.
Sponsored By IBM
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CompTIA: Updates to A+ Certification Exams
Discover the differences between the 700 Series and 800 Series exams for the CompTIA (vendor neutral) A+ certification. Explore the test format and content from a bird's eye view, as well as some tips on how to take the test. Examine the job roles for which the A+ certification verifies...
Sponsored By Global Knowledge
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CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)
How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active decision-making insight that business leaders need to address the demands of their clients. A new approach to CRM is needed that goes to the heart...
Sponsored By IBM
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Redefining Enterprise Software Whitepaper
The contemporary workplace and the contemporary worker are both undergoing profound changes. Companies are recognizing that to meet the resulting challenges and stay competitive, they must change the way they manage their most valuable resource--their people.
Sponsored By Workday
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Avaya Aura Contact Center Scripting Demystified
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associating key elements of that pattern with the corresponding scripting code. If you begin...
Sponsored By Global Knowledge
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Introduction to Negotiation: A Primer for "Getting to Yes"
Negotiation is a dialogue intended to resolve disputes, to produce an agreement on courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution. This white paper focuses primarily on the negotiation process, different...
Sponsored By Global Knowledge
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New Hire Training Program: Onboarding of New Sales Talent
The Skillsoft New Hire Training Program has provided exceptional value for us by preparing newly hired sales and consulting services professionals to become more productive, and therefore more successful, in less time than previous approaches. This performance-centric program has resulted in improved sales performance, increased revenue, expansion into new global...
Provided By SkillSoft
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The true partnership approach to learning
ASG leverages the SkillSoft learning program to create a competitive edge in their highly skilled workforce, providing added value and the excellence in standards their customers have come to expect and rely on. Moreover, on-going relevant skills upgrading has led to enhancements in daily operations and delivery service, and greater...
Provided By SkillSoft
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Leveraging Mobility to Improve Sales
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for...
Provided By Oracle
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Sales Executive Strategy Brief
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for...
Provided By Oracle
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Next-Generation Customer Experience Management
Want to learn how to effectively leverage the latest innovations in customer experience management (CEM/CXM) programs? This Aberdeen Analyst report delivers an overview of the top challenges faced by organizations in 2013, as well as the processes and technology you need to have in place to consistently delight your customers
Provided By IBM
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Unleash Your People Power with World-Class HCM Applications in the Cloud
The beauty of the cloud is that you can get up and running fast. The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based human capital management applications from the global leader in HR management software. Oracle HCM Cloud...
Provided By Oracle
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IDC Market Spotlight: - Cloud-Based Services in the Banking Industry
IDC Financial Insights believes that big data, cloud, mobile, and social technologies will be at the forefront of discussions between IT and business professionals at financial institutions in 2013 and beyond. Together, these technologies form the foundation of what IDC has described as the 3rd Platform, which will allow greater...
Provided By OpenText
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Workday and Aviva: Seeing the Benefits of a Global View
As one of the world's largest insurance companies, London-based Aviva must perform a delicate balancing act: operating as a unified global company while also responding to customer needs, no matter where in the world its customers are. Read this case study to understand why Aviva turned to Workday.
Provided By Workday
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Workday and Yahoo: Providing Critical Insights Into a Global Workforce
As one of the world's most popular web destinations, Yahoo is an expert in helping people to find what they want. So it's no surprise that when HR leadership went searching for a new approach to managing the company's HR organisation, they found exactly what they were looking for: Workday...
Provided By Workday
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Cashing in on Customer Insight
In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from good to exceptional. Download your complimentary copy to learn how to: identify granular attributes to improve communications and...
Provided By IBM
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4-Step Game Plan for Effective Support Teams
Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual...
Provided By GoToAssist
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Six Trends in Sales Performance Management
Observations for organizations investigating Sales Performance Management systems.
Provided By IBM
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On-demand Webcast: Enabling Exceptional Customer Service
Customers expect a highly personalized experience, choosing whom to do business with based on quality and level of service received.
How does your organization
- provide access to complete and accurate customer information contained within a CRM system, generated by the organization, or received from customers?
- coordinate subject...
Provided By IBM
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Elearning gives Catapult Technology a competitive advantage
Katie Cawood from Catapult Technology describes how Skillsoft has helped Catapult employees earn over 150 certifications in the last three years. In turn, this has helped them win new contracts—they're constantly recognized as a growing company. Skillsoft gave them the resources to successfully compete against much larger companies for...
Provided By SkillSoft
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A Geek's Guide to Presenting to Business People
If you see yourself as a geek or a techie, chances are you dread having to present to business people. But with a few simple strategies, you can effectively present to and successfully engage a non-technical audience.
"Successful geeks will be the ones who can bridge the divide between technical...Provided By GoToAssist
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Resting Time Activeness Determines Team Performance in Call Centers
Improving team performance has long been a great concern of leaders and managers. They try to understand the factors affecting performance and reorganize their team on the basis of their experience, intuition, and/or knowledge derived from project management training. Recent progress in wearable sensor technologies has given them another strong...
Provided By Hitachi, Ltd.
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How SkillSoft Learning Impacts Performance of Individuals and Organizations
Headline: Use Learning to Achieve a Business Advantage Over Your Competition
Research shows that organizations with a strong learning culture outperform their peers in terms of innovation, productivity, quality, and market leadership. So if organizations can use learning as a lever to achieve business advantage, who should they turn...Provided By SkillSoft
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Unisys needs IT content geared to certifications
John Heyman, Director Global Operations & Finance, Unisys University discusses how he leverages Skillsoft training resources focused on IT certifications and leadership development.
Provided By SkillSoft
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Catapult Technology relies on Skillsoft IT training resources to remain up-to-date
Certification exams change quickly. Skillsoft resources are always updated fast to reflect the most current examination. Catapult's employees have been impressed with the quality of the materials and in some cases said they exceed the quality of content they've gotten at exam prep workshops.
Provided By SkillSoft
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Arinc prepares managers for project management certification
ARINC utilizes Skillsoft project management content, creating learning programs aligned to various levels of projects. Skillsoft resources also help their PMPs maintain certification with PDUs.
Provided By SkillSoft
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Training Sequence Design for Data-Aided Synchronization of Burst-Mode CPM
In this paper, the authors study the Cramer-Rao Bound (CRB) for Continuous Phase Modulation (CPM) signals. Based on the CRB computations, they propose the optimum training sequence for joint estimation of carrier phase, frequency set and symbol timing. Their proposed training sequence is optimum in the sense that it minimizes...
Provided By Institute of Electrical and Electronics Engineers
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Orthogonal Training Signal Relaying for Channel Estimation in Dual-Hop AF Relay Networks
In this paper, an orthogonal training signal relaying technique for channel estimation in a dual-hop Amplify and Forward (AF) relay network with multiple relays is proposed. In an existing technique, the cross interference occurs between the precoded training signals of the relays since their precoded noise vector terms are not...
Provided By Institute of Electrical and Electronics Engineers
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Pattern Classification Techniques for Cooperative Spectrum Sensing in Cognitive Radio Networks: SVM and W-KNN Approaches
The authors consider novel Cooperative Spectrum Sensing (CSS) algorithms based on the pattern classification techniques for Cognitive Radio (CR) networks. In this regard, Support Vector Machine (SVM) and weighted K-Nearest-Neighbor (KNN) classification techniques are implemented for CSS. The received signal strength at the CR users are treated as features and...
Provided By Institute of Electrical and Electronics Engineers
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CRM & Supply Chain management Solutions guide: Is your strategy as smart as your customers?
Today's customers are up-to-date, well informed and demanding. The smart customer is constantly on the look out for vendors who provide a great customer experience and excellent service. Find out how your organisation can offer superior customer experience throughout all phases of the commerce cycle - buy, market, sell and...
Provided By IBM
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Intelligent Online Engagement for Sales
Forrester Research reports that, within the United States alone, the online channel brought in over $175bn in revenue, and is expected to add roughly $30bn in revenue every year over the next five years. Today, the enterprise can assess how potential and current customers are responding to its web channel...
Provided By LivePerson
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Establish a Process to Hire Right the First Time
Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around....
Sponsored By ConnectWise
-
eBook: Establish a Process to Hire Right the First Time
Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around....
Sponsored By ConnectWise
-
Putting Dispatch in the Driver's Seat eBook
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...
Sponsored By ConnectWise
-
CompTIA: Updates to A+ Certification Exams
Discover the differences between the 700 Series and 800 Series exams for the CompTIA (vendor neutral) A+ certification. Explore the test format and content from a bird's eye view, as well as some tips on how to take the test. Examine the job roles for which the A+ certification verifies...
Sponsored By Global Knowledge
-
15 Top Paying Certifications for 2013
Having earned an IT certification, many individuals think they are automatically entitled to a huge raise. The truth is that several factors, including geography, industry, experience, and yes, certifications, combine to play a major role in determining an individual's salary. However, certain certifications do have greater impact on the earning...
Sponsored By Global Knowledge
-
Avaya Aura Communication Manager Survivability Simplified
The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability explanation, implementation, verification, "good to know facts," and troubleshooting commands.
Sponsored By Global Knowledge
-
Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system and how to use the DIW to employ the SEND INFO operation. This allows...
Sponsored By Global Knowledge
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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database....
Sponsored By Global Knowledge
-
Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite
Brett Hanson, a Global Knowledge instructor who teaches telecommunication classes that encompass the Avaya Call Server 1000 and the Avaya Communication Manager portfolio, has found as he talks to people about Avaya's Call Center solutions, there seems to be some confusion about the various Contact Center solutions that are available...
Sponsored By Global Knowledge
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Introduction to Negotiation: A Primer for "Getting to Yes"
Negotiation is a dialogue intended to resolve disputes, to produce an agreement on courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests. It is the primary method of alternative dispute resolution. This white paper focuses primarily on the negotiation process, different...
Sponsored By Global Knowledge
-
Avaya Aura Contact Center Scripting Demystified
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associating key elements of that pattern with the corresponding scripting code. If you begin...
Sponsored By Global Knowledge
-
Successful EHR Change Management
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the process of making sure employees have the tools, training and support to navigate the transition successfully.
Sponsored By HP and Intel®
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Redefining Enterprise Software Whitepaper
The contemporary workplace and the contemporary worker are both undergoing profound changes. Companies are recognizing that to meet the resulting challenges and stay competitive, they must change the way they manage their most valuable resource--their people.
Sponsored By Workday
-
The Broad Spectrum of Business Analysis
Read the Ventana Research White Paper and see how new approaches to information analysis enable outperforming the competition.
Sponsored By IBM
-
CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)
How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active decision-making insight that business leaders need to address the demands of their clients. A new approach to CRM is needed that goes to the heart...
Sponsored By IBM
-
Leveraging Mobility to Improve Sales
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for...
Provided By Oracle
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Sales Executive Strategy Brief
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for...
Provided By Oracle
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Which of these IT job roles is right (or wrong) for you?
Unless you're very lucky, you probably won't find your ideal position in the IT world the first time out. In fact, you may not even know what your ideal position looks like until you've been laboring in the tech trenches long enough to get a sense of the industry and...
Provided By TechRepublic
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Support Your Talent Management Strategy
This white paper looks at ways to support organization's talent management strategy with a focus on aligning reporting with organizational goals. Victor Atsinger, Vice-President of Technical and Support services at The Newman Group, takes all through the steps that can help companies develop a reporting capability that serves to improve,...
Provided By Human Capital Institute
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How To Report Status On A Project
If your project is important, your boss will be pressed hard to keep his superiors informed of its progress. Smart managers consume status on important projects voraciously. Excel lent status reporting means that managers are fully informed of your projects health and overall direction without having to get involved themselves....
Provided By Project Smart
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Top Turn-Off For Hiring Managers
It wasn't being late, or even lacking company knowledge that was the biggest complaint. The number one turn-off for hiring managers was poor communication skills, according to a recent survey published in Staffing Management, a journal of the Society of Human Resource Management. Noted as particularly displeasing were inarticulate answers...
Provided By Net-Temps
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Are You Ready For The Telephone Interview?
Don't allow yourself to be intimidated by the telephone interview. You can sail through it easily. The phone interview is often a prelude to a face-to-face meeting and is frequently used by employers, recruiters, and headhunters to select a pool of highly qualified candidates for more in-depth discussions. The preparation,...
Provided By Net-Temps
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Interview Like A Pro In Five Easy Steps
It's an inescapable fact that interviews are the "Make or break" factor on whether one lands the job. So it is surprising to find that most job seekers approach interviews with a cavalier attitude, without any preparation - they simply wake up the morning of the interview, cross their fingers,...
Provided By Net-Temps
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For Interview Success Start By Asking The Right Questions
Often the greatest interview anxiety focuses on trying to anticipate all the correct answers to interview questions. Equally important, however, are the questions YOU ask the interviewer. If job interviews are getting you no closer to an offer, maybe you are not asking the right questions. This paper provides three...
Provided By Net-Temps
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Job Tip Archives Interviewing The Interviewer
As you probably know, going on a job interview can be stressful because you do not know what to expect. There is a way to change all that. When preparing for an interview you not only want to prepare how you will answer their questions, but you also want to...
Provided By Net-Temps
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How To Find And Work With A Recruiter
A good recruiter can introduce you to good jobs before they're ever advertised. "If an opportunity is available in your industry, you may get a call from a recruiter with information that very few people are going to know about," A recruiter may offer tips on interviewing, too. The headhunter...
Provided By Net-Temps
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3 Guerrilla Job Search Tips
Focus on companies that are direct competitors with those you want to work for. Potential employers must get something useful from reading your report. Use graphs and charts wherever possible, because people like visuals. Make it only as long as it needs to be. Important: Ask for an opportunity to...
Provided By Net-Temps
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Job-Clinching Interview Secrets And Tips
The entire interview process is designed to sift the average from the extraordinary and to select the candidate who will be the "Right fit". To facilitate decision-making, hiring managers often leverage behavioral interviewing (an interview technique relying on past performance as an indicator of future success). Interview success is largely...
Provided By Net-Temps
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Salary Talk During The Job Interview
Even though you may have gone through a phone screening that involved answering questions about salary, the subject may come again as the interviewer becomes more interested in hiring you. At this point the interviewer wants to know whether they can "Afford you." This is a very tricky part of...
Provided By Net-Temps
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Microsoft Dynamics Webcast: Using Development Tools to Personalize Your Microsoft Dynamics GP Solution (Level 100)
With a wide spectrum of tools and technologies, Microsoft development tools give developers the resources they need to customize the Microsoft Dynamics GP solution and convert data smoothly, on time, and within budget. The attendee of this webcast can review the different integration tools available and determine which tools are...
Provided By Microsoft Tips
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Microsoft Dynamics Webcast: Using Development Tools to Personalize Your Microsoft Dynamics NAV Solution (Level 100)
With a wide spectrum of tools and technologies, Microsoft development tools give developers the resources they need to customize the Microsoft Dynamics NAV solution and convert data smoothly, on time, and within budget. The attendee of this webcast can review the different integration tools available and determine which tools are...
Provided By Microsoft Tips
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Health Plan Customer Experience: From Enraged to Engaged
Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of customer experience. While these poor experiences may not have historically caused major defections, the environment is changing and this...
Provided By Microsoft Tips
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Microsoft Dynamics Webcast: Using Development Tools to Personalize Your Microsoft Dynamics AX Solution (Level 100)
With a wide spectrum of tools and technologies, Microsoft development tools give developers the resources they need to customize the Microsoft Dynamics AX solution and convert data smoothly, on time, and within budget. The attendee of this webcast can review the different integration tools available and determine which tools are...
Provided By Microsoft Tips
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Spanish Manufacturer Boosts Sales and Productivity With Business Management Tool
Spanish company TECNIDOS manufactures and sources solutions for cosmetic and pharmaceutical customers. The firm's decision to consolidate multiple databases into a Microsoft Dynamics NAV 5.0 business management solution has dramatically boosted employees' productivity. They now serve customers faster and have boosted sales, resulting in a rapid return on investment for...
Provided By Microsoft Tips
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Plan Effective Lessons
All teachers use lesson plans in one form or another. Some teachers merely organize the lesson of the day in their heads. Others jot down a few bullet points about what they plan to do each day. And still others write detailed instructions by using lesson plan templates or guides....
Provided By Microsoft Tips
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Create Tests, Rubrics, and More to Assess Student Performance
One of the most important jobs a teacher has is measuring the knowledge and understanding of his or her students. Teachers can determine whether a student has grasped the concepts of a lesson in a variety of ways. Some widely used forms of assessment include tests/quizzes, rubrics, checklists, and growth...
Provided By Microsoft Tips
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Save Time by Collaboratively Drafting Documents With Your HR Colleagues
Most HR professionals spend a lot of time sharing information. Whether it's a team of recruiters who share job openings, resumes, or skills assessment information, or a group of HR generalists creating documents, reports, or presentations, a great deal of information is sent to a wide variety of recipients for...
Provided By Microsoft Tips
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A Balanced Plan for Career Development
In the tight labor market of the late 1990s, most human resources managers began to pay a great deal more attention to their dwindling future supply of talent and to their policies for developing talent internally. When they did, they realized quickly that the old days of career development were...
Provided By Microsoft Tips
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Hire Talent From Inside or Go Outside?
One of the most fundamental choices that employers make is whether to develop talent internally by promoting from within the organization or to hire talent from the outside. Large employers, in particular, have shifted their approach in recent years and now rely much more heavily on outside or lateral hiring....
Provided By Microsoft Tips
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Manage Work Forces During the Labor Shortage
Recent studies warn that the U.S. economy might soon experience widespread job vacancies that can't be filled due to a shortfall of workers. Do these arguments have merit, and if so, what are the implications for HR managers? The demographic phenomenon behind these predictions is the "Baby bust" cohort, the...
Provided By Microsoft Tips