IT Employment
Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.
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Putting Dispatch in the Driver's Seat eBook
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely...
Sponsored By ConnectWise
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Establish a Process to Hire Right the First Time
Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the...
Sponsored By ConnectWise
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Successful EHR Change Management
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the process of...
Sponsored By HP and Intel®
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Leveraging Mobility to Improve Sales
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has becom...
Sponsored By Oracle
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Sales Executive Strategy Brief
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has becom...
Sponsored By Oracle
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Avaya Aura Communication Manager Survivability Simplified
The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability ex...
Sponsored By Global Knowledge
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Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information ...
Sponsored By Global Knowledge
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Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend databa...
Sponsored By Global Knowledge
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15 Top Paying Certifications for 2013
Having earned an IT certification, many individuals think they are automatically entitled to a huge raise. The truth is that several factors, including geography, industry, experience, and yes, certif...
Sponsored By Global Knowledge
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CompTIA: Updates to A+ Certification Exams
Discover the differences between the 700 Series and 800 Series exams for the CompTIA (vendor neutral) A+ certification. Explore the test format and content from a bird's eye view, as well as some tips...
Sponsored By Global Knowledge
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CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)
How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active decision-maki...
Sponsored By IBM
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Redefining Enterprise Software Whitepaper
The contemporary workplace and the contemporary worker are both undergoing profound changes. Companies are recognizing that to meet the resulting challenges and stay competitive, they must change the ...
Sponsored By Workday
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Avaya Aura Contact Center Scripting Demystified
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually all...
Sponsored By Global Knowledge
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Introduction to Negotiation: A Primer for "Getting to Yes"
Negotiation is a dialogue intended to resolve disputes, to produce an agreement on courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interes...
Sponsored By Global Knowledge
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Next-Generation Customer Experience Management
Want to learn how to effectively leverage the latest innovations in customer experience management (CEM/CXM) programs? This Aberdeen Analyst report delivers an overview of the top challenges faced by ...
Provided By IBM
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Unleash Your People Power with World-Class HCM Applications in the Cloud
The beauty of the cloud is that you can get up and running fast. The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based human c...
Provided By Oracle
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IDC Market Spotlight: - Cloud-Based Services in the Banking Industry
IDC Financial Insights believes that big data, cloud, mobile, and social technologies will be at the forefront of discussions between IT and business professionals at financial institutions in 2013 an...
Provided By OpenText
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Workday and Yahoo: Providing Critical Insights Into a Global Workforce
As one of the world's most popular web destinations, Yahoo is an expert in helping people to find what they want. So it's no surprise that when HR leadership went searching for a new approach to manag...
Provided By Workday
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Workday and Aviva: Seeing the Benefits of a Global View
As one of the world's largest insurance companies, London-based Aviva must perform a delicate balancing act: operating as a unified global company while also responding to customer needs, no matter wh...
Provided By Workday
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Cashing in on Customer Insight
In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from good to...
Provided By IBM
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4-Step Game Plan for Effective Support Teams
Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix ...
Provided By GoToAssist
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Six Trends in Sales Performance Management
Observations for organizations investigating Sales Performance Management systems.
Provided By IBM
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On-demand Webcast: Enabling Exceptional Customer Service
Customers expect a highly personalized experience, choosing whom to do business with based on quality and level of service received. How does your organization provide access to complete and accura...
Provided By IBM
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Elearning gives Catapult Technology a competitive advantage
Katie Cawood from Catapult Technology describes how Skillsoft has helped Catapult employees earn over 150 certifications in the last three years. In turn, this has helped them win new contracts—they'r...
Provided By SkillSoft
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A Geek's Guide to Presenting to Business People
If you see yourself as a geek or a techie, chances are you dread having to present to business people. But with a few simple strategies, you can effectively present to and successfully engage a non-te...
Provided By GoToAssist
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The Broad Spectrum of Business Analysis
Read the Ventana Research White Paper and see how new approaches to information analysis enable outperforming the competition.
Provided By IBM
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Resting Time Activeness Determines Team Performance in Call Centers
Improving team performance has long been a great concern of leaders and managers. They try to understand the factors affecting performance and reorganize their team on the basis of their experience, i...
Provided By Hitachi, Ltd.
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How SkillSoft Learning Impacts Performance of Individuals and Organizations
Headline: Use Learning to Achieve a Business Advantage Over Your Competition Research shows that organizations with a strong learning culture outperform their peers in terms of innovation, productivi...
Provided By SkillSoft
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Catapult Technology relies on Skillsoft IT training resources to remain up-to-date
Certification exams change quickly. Skillsoft resources are always updated fast to reflect the most current examination. Catapult's employees have been impressed with the quality of the materials and ...
Provided By SkillSoft
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Arinc prepares managers for project management certification
ARINC utilizes Skillsoft project management content, creating learning programs aligned to various levels of projects. Skillsoft resources also help their PMPs maintain certification with PDUs.
Provided By SkillSoft
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Unisys needs IT content geared to certifications
John Heyman, Director Global Operations & Finance, Unisys University discusses how he leverages Skillsoft training resources focused on IT certifications and leadership development.
Provided By SkillSoft
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Training Sequence Design for Data-Aided Synchronization of Burst-Mode CPM
In this paper, the authors study the Cramer-Rao Bound (CRB) for Continuous Phase Modulation (CPM) signals. Based on the CRB computations, they propose the optimum training sequence for joint estimatio...
Provided By Institute of Electrical and Electronics Engineers
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Orthogonal Training Signal Relaying for Channel Estimation in Dual-Hop AF Relay Networks
In this paper, an orthogonal training signal relaying technique for channel estimation in a dual-hop Amplify and Forward (AF) relay network with multiple relays is proposed. In an existing technique, ...
Provided By Institute of Electrical and Electronics Engineers
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Pattern Classification Techniques for Cooperative Spectrum Sensing in Cognitive Radio Networks: SVM and W-KNN Approaches
The authors consider novel Cooperative Spectrum Sensing (CSS) algorithms based on the pattern classification techniques for Cognitive Radio (CR) networks. In this regard, Support Vector Machine (SVM) ...
Provided By Institute of Electrical and Electronics Engineers
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CRM & Supply Chain management Solutions guide: Is your strategy as smart as your customers?
Today's customers are up-to-date, well informed and demanding. The smart customer is constantly on the look out for vendors who provide a great customer experience and excellent service. Find out how ...
Provided By IBM
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Intelligent Online Engagement for Sales
Forrester Research reports that, within the United States alone, the online channel brought in over $175bn in revenue, and is expected to add roughly $30bn in revenue every year over the next five yea...
Provided By LivePerson
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Intelligent Online Engagement for Customer Services
Whether they need to check bank balances or manage phone service, people expect to find the information they need upon visiting a business's website. The web is becoming the go-to place for customer c...
Provided By LivePerson
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Case study: How Virgin Atlantic increased online sales and service
Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of cust...
Provided By LivePerson
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Ted Baker case study: Personalising business for better value
Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support thos...
Provided By LivePerson
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Case study: Phones4u lifts online sales and value
In the high-velocity mobile market, new products come to market so fast that the challenge for Phones4u is to react quickly enough to meet customer demand, particularly with high-profile launches such...
Provided By LivePerson
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Leveraging Mobility to Improve Sales
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has becom...
Sponsored By Oracle
-
Sales Executive Strategy Brief
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has becom...
Sponsored By Oracle
-
Redefining Enterprise Software Whitepaper
The contemporary workplace and the contemporary worker are both undergoing profound changes. Companies are recognizing that to meet the resulting challenges and stay competitive, they must change the ...
Sponsored By Workday
-
Avaya Aura Contact Center Scripting Demystified
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually all...
Sponsored By Global Knowledge
-
15 Top Paying Certifications for 2013
Having earned an IT certification, many individuals think they are automatically entitled to a huge raise. The truth is that several factors, including geography, industry, experience, and yes, certif...
Sponsored By Global Knowledge
-
Successful EHR Change Management
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the process of...
Sponsored By HP and Intel®
-
Introduction to Negotiation: A Primer for "Getting to Yes"
Negotiation is a dialogue intended to resolve disputes, to produce an agreement on courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interes...
Sponsored By Global Knowledge
-
Avaya Aura Communication Manager Survivability Simplified
The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability ex...
Sponsored By Global Knowledge
-
Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend databa...
Sponsored By Global Knowledge
-
Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information ...
Sponsored By Global Knowledge
-
CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)
How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active decision-maki...
Sponsored By IBM
-
Putting Dispatch in the Driver's Seat eBook
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely...
Sponsored By ConnectWise
-
Establish a Process to Hire Right the First Time
Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire. By planning out the...
Sponsored By ConnectWise
-
CompTIA: Updates to A+ Certification Exams
Discover the differences between the 700 Series and 800 Series exams for the CompTIA (vendor neutral) A+ certification. Explore the test format and content from a bird's eye view, as well as some tips...
Sponsored By Global Knowledge
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Improving People Strategy Execution Through HR Outsourcing
This paper was authored by Simon Constance, Partner at Orion Partners LLP. Simon leads the Infrastructure practice at Orion Partners, focusing on shared services, business partnering, and outsourcing ...
Provided By ORiON
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How To: Drive Improvements From Customer Feedback
Organizations will only succeed in their customer feedback programme if the CEO has a customer-centric vision - the customer must be at the heart of everything the company does. Executives who recentl...
Provided By Silver Bullet Publishing
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H - 1B Visas And Job Creation
The paper shows that hiring H-1B visa holders is associated with increases in employment at U.S. technology companies, undermining the assertion of critics that foreign-born professionals harm the job...
Provided By National Foundation for American Policy
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Making The Business Case For Learning And Development: 5 Steps For Success
Human resource and talent management professionals can turn today's economic challenges into opportunity and become true strategic partners by creating strong business cases for their learning and dev...
Provided By Professional Development Services
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A New Graphical Interface for Training Utility Engineers and Students on Real-Time Operation of Power Distribution Networks
Power system distribution planning has attracted considerable attention in the recent past as the demand for reliable electrical supply at an acceptable cost has increased significantly. This paper pr...
Provided By University of the West Indies
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Recruitment Process Outsourcing
Today, organizations recognize that managing their contingent workforce requires more than simply purchasing a software system. For many of these companies, the complexity of their workforce managemen...
Provided By talent2
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The Critical Path To A Killer Resume
What is a killer resume? The author can tell you what it is and what it is not. It's not the flashiest, fanciest, most unusual or best designed resume. A killer resume is a resume that gets you an int...
Provided By Kim Seeling Smith
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Has Your Internet Brand Been Vandalized?
Consumers have tremendous power today to express their opinions about their experience at your business and make that voice heard. With dozens of popular websites containing a listing of your business...
Provided By Automotive SEO
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Business Answers: When To Expand & Hiring Your First Employee
Norm Brodsky, Inc. Magazine columnist, and the CEO of 12Gurus and author of the book "Effective Gratitude for Organizations and Individuals," answer viewer questions about the right time to expand and...
Provided By American Express Company
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Public Speaking Pedagogy For A Diverse Democratic Society
Public speaking courses have the potential to connect the lives of students to the communities around them. Through public speaking, a student can engage the political conversations that create the so...
Provided By Francis Marion University
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Linking Learning To Talent Management: The Key To Accelerating Workforce Performance
Talent Management has grown significantly in recent years as more and more organizations have recognized the value of aligning workforce planning with business strategy. But talent management strategi...
Provided By SkillSoft Ireland
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Delivering an Exceptional IT Support Experience: Eight Key Factors for Success
The voice of the customer is changing expectations of IT support. Those organizations whose business it is to deliver IT solutions will need to shift their attention to meeting and exceeding these exp...
Provided By Communico
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AECOM - Delivering Results: An Integrated Approach To Recruitment And Selection
With clients in over 100 countries, approximately 45,000 employees and an annual turnover in excess of USD six billion, AECOM is a leading global provider of professional, technical and management sup...
Provided By UKRC
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Centralized Wage Setting And Labor Market Policies: The Nordic Model Case
It is often argued that rigid labour market and centralized bargaining are harmful employment and growth. This paper looks at the case of Nordic countries as a counter-example pointing to some weaknes...
Provided By Munich Personal Repec Archive
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Best Practices: Staffing
Few areas have more immediate and lasting impact on organizations than recruiting and selecting employees. One of the cold, hard facts of doing business is that if you don't get the right people in th...
Provided By Vistage International
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Talent Management At The Heart
Talent management was placed at the heart of the ERC Workforce Summit A Key Strategy for Talent Management, and rightly so, because most of mobility is about getting talent to the right place at the r...
Provided By Re:locate
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Law Firm Professional Services Outsourcing
As is true with most business and professional sectors, the current economic downturn has greatly affected law firms. The Law Tracker on the Web site LawShucks counted 12,196 people laid off by major ...
Provided By Access Information
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Nobel Laureate To Speak At Notre Dame Business Graduate Commencement
The Mendoza College Graduate Commencement will confer a total of 437 graduate degrees to students in its MBA, Executive MBA, Master of Nonprofit Administration and Master of Science in Accountancy pro...
Provided By University of Notre Dame
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Why Contingent Workforce Management Is Critical To Business Success
The objective of this white paper is to educate companies on the importance of managing their human capital. This paper will address: High variable costs of contingent labor that make managing human c...
Provided By Guidant Group
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Learning, Generalization And The Perception Of Information: An Experimental Study
This paper experimentally explores the way in which human agents learn how to process and manage new information. In an abstract setting, players should perform an everyday task: selecting information...
Provided By Munich Personal Repec Archive
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The Role Of Family Ties In The Labour Market. An Interpretation Based On Efficiency Wage Theory
By casual empiricism, it seems that many firms take explicit account of the family ties connecting workers, often hiring individuals belonging to the same family or passing jobs on from parents to the...
Provided By Munich Personal Repec Archive
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The Costs Of Hiring Skilled Workers
Hiring workers is costly and therefore influences the firm's labor demand. The authors make use of Swiss administrative survey data on directly measured hiring costs in order to quantify both their ma...
Provided By University of Bern
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The Causes And Consequences Of CEO, COB, And Board Turnover
The author investigates the relation between CEO, chairman, and board turnover and asks how these changes affect performance. The author finds that voluntary chairman turnover causes voluntary CEO tur...
Provided By University of Bern
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People Practices In An Economic Downturn
The typical response to an economic downturn is mass layoffs, which contribute to the economic malaise and in the long term cause several problems for the companies that engage in them. Layoffs are so...
Provided By Venture HRO
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After The Dust Settles: Tips For Effective Leadership In The Post-Layoff Environment
It's important to first understand the emotional climate in the aftermath of a layoff. Much attention is focused on the care and feeding of those whose jobs were eliminated. Losing employment is one o...
Provided By Talagy
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Public Speaking - It Need Not Be Feared!
According to most studies, the number one fear of human beings is speaking in public and the second one is death. This means to the average person, if one go to a funeral, one's better off in the cask...
Provided By Ignite