IT Employment
Certifications, job trends, training, HR and new technologies drive employment growth.
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Quick resume tip: Don't go overboard with formatting
It's good for your resume to stand out, but you don't want to overdo the formatting. Here's a quick example of what not to do.
Provided By Toni Bowers
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Preflight checklist for your PowerPoint presentations
You may not always have time to create a blockbuster slide show. But if you take a quick spin through this list, you can catch mistakes, improve polish, and prevent problems.
This download is also available as an entry in our Microsoft Office blog.Provided By Jody Gilbert
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Using The One-Question Interview To Measure Motivation
Since self-motivation or personal drive is the core predictor of on-the-job performance, one might want to try out the one-question interview technique described in the paper to see how it works. Start by asking your hiring managers what the new employee would need to accomplish in order to be considered...
Provided By Adler Group
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10 phrases that can change your career
A few straightforward expressions can make the difference between building a good relationship and coming across like a jerk.
This download is also available as an entry in our 10 Things blog.Provided By Steve Tobak
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Practitioner Guide: How To Create A Talent Management Strategy That Reflects Diversity
This paper is for HR professionals rather than at line or senior managers. It will give the ideas on how to communicate with and influence senior managers, line managers and staff. Appendix A gives some background on the origin of this paper. Every talent management approach is affected by the...
Provided By Crown
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5 Ways To Use LinkedIn For Recruiting
LinkedIn is no doubt a great resource for building professional relationships, making important connections, and getting in touch with the right people to help you grow your business. The social networking site also has another important use: recruiting. LinkedIn's potential as a hiring network is growing with every new feature...
Provided By American Express
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Rating Customer Service Experiences, 2010: Consumers Evaluate Customer Service At 92 Companies
Forrester asked more than 4,600 US consumers about their customer service experiences with companies across 14 industries. Barnes & Noble and Kohl's received the highest rating, while Charter Communications fell to the bottom. Kaiser, on the other hand, far outpaced other health plans. When we looked at responses by generation,...
Provided By Adobe Systems
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10 technology traps your users should watch out for
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls.
This download is also available as an entry in our 10 Things blog.Provided By Calvin Sun
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Optimized Customer Service Portal With Multilingualism and Detailed Analysis Functionalities
Proximus is a subsidiary of Belgacom, and is the biggest telecommunications service provider in Belgium. The paper studies the company's strategy to optimize its client service and to reduce its costs. Proximus has three call centers which handle 50,000 calls daily. The company also needed to devise a plan to...
Provided By Voxeo
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10 things you should (and shouldn't) do if you're mad at your boss
If your manager pushes you too far, it might be tempting to channel Conan O'Brien. But before things get out of hand, check out this alternative advice.
This download is also available as an entry in our 10 Things blog.Provided By Steve Tobak
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The Hiring Problem: An Analytic And Experimental Study
When a small, start-up company intends to grow, it has to hire employees. Because the company requires high quality staff, the employer has to interview a lot of candidates and thus, she may take long time to collect the required staff. Of course, there is another important demand which is...
Provided By Universitat Politecnica de Catalunya
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Grocery Chain Gains Its Goal: The Right People, at the Right Place, at the Right Time
For more than 50 years the Toronto-based Longo Brothers Fruit Markets (Longo's), a premium grocery chain, has been celebrated for its high quality food and great service. As the company grew to 19 stores and 3,500 employees, it deployed a collection of workforce management solutions, including an Oracle-based HR application...
Provided By Microsoft
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10 things you can do to advance your career as a developer
Tackling new challenges beyond your regular IT niche will help expand your knowledge and skill set. Here are some career-building opportunities you may not have considered.
This download is also available as an entry in our 10 Things blog.Provided By Alan Norton
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Recent Trends In Trading Activity
The paper explores the sharp uptrend in trading activity during recent years. Higher turnover has been associated with more frequent smaller trades, which have progressively formed a larger fraction of trading volume over time. Evidence indicates that secular decreases in trading costs have influenced the turnover trend. Turnover has increased...
Provided By University of California, Los Angeles (Anderson)
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Bankhaus August Lenz: Bank Safeguards Financial Data, Reduces IT Work, Saves $89,150 With Server Solution
For Bankhaus August Lenz in Munich, Germany, it is vital to safeguard its customers' financial data. Bankhaus August Lenz wanted to make its IT staff more efficient, so it deployed Windows Essential Business Server 2008. With this solution, the bank has reduced the number of third-party security applications it uses,...
Provided By Microsoft
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10 things you should never do on a consulting job
There are plenty of ways to shoot yourself in the foot when you're out on a job. Jack Wallen lists a few of the worst offenses.
This download is also available as an entry in our 10 Things blog.Provided By Jack Wallen
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Tech pros: Don't forget to develop your writing skills
Career blogger Toni Bowers says IT pros who think writing skills aren't important should think again. Find out why good written communication skills are vital, and read pertinent survey data from the National Commission on Writing.
This download is also available as an entry in our Career Management blog.Provided By Toni Bowers
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T-Mobile Powers Integrated Voice and Mobile Self-Service Strategy With VoiceObjects
T-Mobile has been a leader in mobile services in America, Middle East, Africa, Europe and parts of Asia. Recently, it decided to deploy Voxeo VoiceObjects software as a part of its self-service consumer technologies. The case study describes the two key criteria which led to the project. First, the company...
Provided By Voxeo
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T-Mobile Czech Republic Customers Rate Phone Self-Service as Good as or Better Than Live Agent Support
T-Mobile is a prominent telecommunication service provider in the Czech Republic. This paper studies the efficacy and popularity of its services in the Czech Republic. Specific attention has been paid to its multimedia contact center and VoiceXML Interactive Voice Response (IVR) system. T-Mobile employed Voxeo's VoiceObjects phone application server for...
Provided By Voxeo
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Vodafone Ireland Selects Voxeo VoiceObjects to Power Phone Self-Service System
Vodafone Ireland is a leading telecommunications provider in Ireland. The company was looking to change the powering options for its automatic phone self-service system. The decision was important as it was meant to determine the level of customer satisfaction. Vodafone Ireland was the first Vodafone conglomerate company to use a...
Provided By Voxeo
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Swisscom Powers Customer Care Voice Portal With Voxeo VoiceObjects
Swisscom is a leading mobile communication provider in Switzerland. The company examined alternative ways to power its customer care voice system. The system expected to handle about twelve million calls per year. This case study delves on the challenges faced by the company before the deployment of the new system....
Provided By Voxeo
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Five simple tips that will improve your writing a thousand percent
Social media, texting, and rampant blogging may be dumbing down our writing skills. Here are a few ways to keep your writing professional and clear -- without sweating a bunch of picky grammar rules.
This download is also available as an entry in our Five Tips blog.Provided By Jody Gilbert
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10 reasons to use Azure for your cloud apps
Cloud platforms are available from various vendors, including Amazon, IBM, and Google. But Deb Shinder thinks Microsoft Azure might be the best choice.
This download is also available as an entry in our 10 Things blog.Provided By Deb Shinder
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10 open source headlines I'd like to see in 2010
At the beginning of a bright, shiny new year, a lot of things seem possible -- or at least worth imagining. Jack Wallen shares a few fantasy headlines.
This download is also available as an entry in our 10 Things blog.Provided By Jack Wallen
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Executive MBA: Values And Integrity
Barry Van Dyck, Director of Recruiting and Admissions, leads a student panel as they discuss the intersection of personal values and everyday business decisions.
Provided By University of Notre Dame (Mendoza)
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Executive MBA: Return On Investment
Barry Van Dyck, Director of Recruiting and Admissions, leads a student panel as they discuss the returns they have seen from their Executive MBA investment.
Provided By University of Notre Dame (Mendoza)
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Executive MBA: Study Teams & Classmates
Barry Van Dyck, Director of Recruiting and Admissions, leads a student panel as they discuss the caliber of their classmates and the important role study teams play in their success in the program.
Provided By University of Notre Dame (Mendoza)
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Executive MBA: Program Fit
Barry Van Dyck, Director of Recruiting and Admissions, leads a student panel as they discuss how they knew the program was the right fit for them.
Provided By University of Notre Dame (Mendoza)
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Executive MBA: Work And Personal Life Balance
Barry Van Dyck, Director of Recruiting and Admissions, leads a student panel as they discuss the balancing their careers, personal life and graduate education.
Provided By University of Notre Dame (Mendoza)
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Executive MBA: Notre Dame Faculty
Barry Van Dyck, Director of Recruiting and Admissions, leads a student panel as they discuss the quality of program faculty and their accessibility.
Provided By University of Notre Dame (Mendoza)
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Using Customer Service Software To Build Sales Skill
The role of the traditional customer service center is changing. Increasing contact center costs (studies show that in some industries, call centers can account for as much as 20 to 30% of a company's entire operating budget), combined with never-ending demands to boost revenues and profitability, have lead companies to...
Provided By CompareCRM.com
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Public Speaking - It Need Not Be Feared!
According to most studies, the number one fear of human beings is speaking in public and the second one is death. This means to the average person, if one go to a funeral, one's better off in the casket than doing the eulogy! ~ Jerry Seinfeld. Some people have a...
Provided By Ignite
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Personality Profiles And Hiring Assessments For Identifying The Right Candidate For The Job
Pre-employment personality profiles, assessments, and tests are becoming increasingly popular during the employee selection and hiring process. When the right personality profile assessment is used as part of your hiring and coaching process, your organization will reap tremendous benefits. The cost of hiring the wrong person for the job can...
Provided By Rainmaker Group
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Hiring The Right People For The Job
Not everyone is cut out for Customer Experience creation. Unfortunately, this truth isn't respected or even acknowledged by most organizations. Did you know that traditional hiring processes including the resume, interview, and reference check are only 14% likely to result in a successful hiring outcome? Matching the job to the...
Provided By Rainmaker Group
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How To Know When You Should Fire Someone
If you are or have ever been the boss on a job, then you know that the position is sometimes not all that is it thought to be. Being the boss means that you are the one who is the one responsible for all of the other people that work...
Provided By ArticleSnatch.com
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Rethink Hiring For Technical Skills, Firing For Performance
Do you find your company hiring employees for their technical skills and firing them for performance issues? Many companies focus on hiring and promoting employees based on technical skills. What is wrong with this picture? Hiring for technical skills overlooks the fact that people are people, not robots. People develop...
Provided By ArticleSnatch.com
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Top Certifications To Enhance Your Career: Targeted Training And Good Salaries In Less Than Two Years
Looking for a career change, but not sure you're ready to spend years in school? No matter what you're looking for in your job future, certifications can bring big changes. These certifications are concentrated career-advancers that can give you the targeted training you need to prove your knowledge to hiring...
Provided By Yahoo!
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Chronological Vs. Functional Healthcare Resumes
Hiring managers and HR professionals prefer the chronological-style resume, and your current functional resume could be holding you back from getting interviews. Functional resumes are often used by job seekers who are looking to downplay issues such as gaps in employment or a history of job-hopping. Without meaning to, your...
Provided By Monster Worldwide
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Resume Tips For Technology Professionals
With increasing numbers of job seekers competing for the most desirable technical jobs, your resume needs to be better than the rest to get noticed. Effective technical resumes clearly show the candidate's technical skills - a hiring manager shouldn't have to go fishing for this information. An excellent way to...
Provided By Monster Worldwide
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Create A Winning Retail Resume
In the world of retail, one thing matters: Performance. Whether you are a manager, salesperson, merchandiser, cashier, clerk, HR professional or an employee who performs one of the numerous other retail jobs, your resume needs to demonstrate how you have contributed to your company's bottom-line success. High performers are most...
Provided By Monster Worldwide