IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • eBooks // Feb 2014

    Search Innovation: An Integrated Approach to Merchandising and Content Management

    Organizations are reshaping their e-commerce strategies with a keen eye on improving site search for a personalized customer experience.

    Sponsored By IBM

  • White Papers // Feb 2014

    Gartner 2014 Magic Quadrant for Endpoint Protection Platforms

    Find out which vendors Gartner positions as Leaders, Challengers, Visionaries or Niche Players based on their ability to execute and their completeness of vision. Access a complimentary copy of the Gartner 2014 Magic Quadrant for Endpoint Protection Platforms to: Gain deeper knowledge of the endpoint protection market...

    Sponsored By Symantec

  • White Papers // Feb 2014

    The Rising Financial Impact of Customer Service

    The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Five Tips for Improving Customer Experience – Starting with the Support Desk

    This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Measuring Customer Satisfaction with Support Services

    For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and...

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Service and Support as a Strategic Imperative

    Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly....

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

    This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.

    Sponsored By LogMeIn

  • White Papers // Feb 2014

    Managing Risk in an Active Directory Integrated Virtualized Environment

    Explore the interdependent and combined security issues of Active Directory (AD) and virtualization, as well as how to identify and manage these risks. Gain insight into the native audit capabilities of these technologies and learn how they provide centralized visibility into your IT environment.

    Sponsored By Dell Software

  • Case Studies // Feb 2014

    Quadmark - A case study on switching to Google Apps for Business

    Read how Quadmark, the global consulting and training organisation, with over 100 employees globally embarked on a rebranding and expansion plan including a streamline of IT infrastructure. This included switching it’s email server from Exchange to Gmail and adopting Google Apps for Business.

    Sponsored By Google

  • White Papers // Feb 2014

    The Total Economic Impact of the Emerson DCIM Solution

    100% ROI over Three Years with Emerson DCIM Solutions A commissioned study conducted by Forrester Consulting on behalf of Emerson found that a data center infrastructure management (DCIM) global customer achieved 100 percent return on investment (ROI) in 13 months. The Total Economic Impact™ of the Emerson DCIM Solution...

    Sponsored By Emerson Network Power

  • Podcasts // Jan 2014

    The Manager of Managers Approach to Running Your IT Environment Virtual Event

    Do you have a single console to view, control, and manage your IT environment? Is automation built into your monitoring strategy? As IT environments become more dynamic, your operations teams need a unified view for management and monitoring. Automatic detection, and automated monitoring setup and configuration are two ways to...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jan 2014

    Sharing Mac Files on Windows Servers - A Technical Best Practices White Paper

    This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing the Acronis’ ExtremeZ-IP® solution for the first time.

    Sponsored By Acronis

  • White Papers // Jan 2014

    Real-Time Business: Playing to Win in the New Global Marketplace

    As in other parts of the world, businesses in North America are increasing their use of real-time systems across a range of business functions. This helps them operate more efficiently and with less risk, and meet the needs of their customers more effectively. Yet when it comes to implementing real-time...

    Sponsored By SAP

  • White Papers // Jan 2014

    Virtualization and Cloud Monitoring - 9 reasons why SaaS makes more sense

    SaaS monitoring systems are architected to allow for seamless, unified monitoring of the entire IT ecosystem, regardless of whether it's physical, virtual, or in the cloud. But the “SaaS versus on-premise” equation is different for every technology. There are some solution types where a SaaS approach has special benefits that...

    Sponsored By LogicMonitor

  • eBooks // Dec 2013

    Standardizing Security Processes to Minimize Mobile Threats

    This E-Guide examines five essential aspects of protecting corporate networks, information, and infrastructure.This whitepaper deals with enterprise software, CRM, customer relationship management in the cloud. Sponsored by Lenovo and Intel®:

    Sponsored By Lenovo

  • Webcasts // Nov 2013

    Product Preview: Enterprise Cloud for HR and Finance

    Workday provides a suite of global enterprise applications—from HR to Finance—all delivered in the cloud. This video shows how Workday allows businesses to operate with a complete picture of their company, align people and financial performance, keep the workforce engaged and supported, and embrace change across the enterprise.

    Sponsored By Workday

  • White Papers // Oct 2013

    Agile, Secure, Reliable - World-Class Customer Service in the Cloud

    In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets to even tighter deadlines is a tough challenge for even the largest organizations. That is why so many successful organizations choose to deliver customer service in the cloud. This...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Nucleus Research: The Future of Sales Performance Management

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • White Papers // Oct 2013

    The Future of Sales Performance Management - Nucleus Research

    Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to...

    Sponsored By Oracle

  • White Papers // Oct 2013

    Leverage Customer Content, Enhance Customer Service

    Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Leveraging the latest technology can help unlocks its...

    Sponsored By IBM

  • White Papers // Sep 2013

    Find Out What Actual Users Have to Say: Get the 2013 G2 Crowd CRM Grid

    See the CRM Leaders and the Laggards - Get the 2013 G2 Crowd CRM Grid that rates CRM products based on highest based on reviews and data based on user reviews! Better than analyst and research reports, the G2 Grid represents the democratic voice of real business and IT users.

    Sponsored By Salesforce.com

  • eBooks // Sep 2013

    Putting Dispatch in the Driver's Seat

    Does your help desk feel like it is stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can't...

    Sponsored By ConnectWise

  • White Papers // Aug 2013

    Top Five Reasons Why You Must Migrate Away From Windows XP Today

    With the end of Windows XP support, a surprising number of organizations have yet to migrate to modern Windows. This white paper highlights some of the top reasons why now is the time to make changes to lower migration costs, assess key application testing and validation, and realize benefits of...

    Sponsored By Dell & Microsoft

  • White Papers // Jul 2013

    Putting Dispatch in the Driver’s Seat

    Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the 5 simple rules of dispatching your help desk can’t afford...

    Sponsored By ConnectWise

  • White Papers // Jan 2013

    Why Upgrading from Windows XP to Windows 7 Makes Business Sense

    Many large enterprises still rely on Windows XP end user systems. For some, reliance on legacy applications made it easy to delay an operating system upgrade and migration. Others just never got around to allocating staff and resources. Regardless of why an enterprise stayed with Windows XP, change is needed....

    Sponsored By Dell & Microsoft

  • White Papers // Jul 2012

    Bring Your Own Device Policy Guidebook

    Since 2008, Aberdeen research has been tracking a radical transformation taking place in the enterprise: more and more organizations are permitting, even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. While at first appearing to radically lower the cost of enterprise...

    Sponsored By SAP

  • Downloads // Apr 2014

    Orchestration ROI Infographic

    Operations orchestration is the coordination of automated tasks across teams, tools, and environments including incident management, service request fulfillment and more. This infographic reveals how most IT organizations realized ROI in less than 6 months and quantifies orchestration benefits. HP is the sponsor of this material. By submitting your...

    Provided By Hewlett-Packard (HP)

  • White Papers // Apr 2014

    ERP-System - und ihre Grenzen

    Erfahren sie, warum in einem system für Enterprise resource Planning (ErP) meist nur sehr wenig Planung steckt – und wie sie Herr des Problems werden

    Provided By Quintiq

  • Webcasts // Mar 2014

    5 Conversations You Need to Have with Your Employees

    Join us for this LIVE event! Tuesday, April 15th 10:00 AM PDT / 1:00 PM EDT Most employee engagement issues can be solved through better communication between managers and staff. Yet many managers don’t know when to talk, what to talk about or even how to do it right....

    Provided By Citrix Online

  • White Papers // Mar 2014

    Case Study: Mission Australia: Better Serving the Community

    Most of organisations or businesses wanted to respond to their clients faster and more efficiently. This study gives you an idea on how to drive value-add IT projects and the ability to scale up and down as well as increase performance effectively. Download this case study today to learn...

    Provided By NetApp

  • White Papers // Mar 2014

    How Emerging Trends are Affecting Contact Center Operations

    Contact centers are often viewed as the heartbeat behind an organization since this operation serves as the main point of connection between the business and its customers. As technology advances and customer demands change, contact centers must follow suit and adapt to new trends. The cloud, mobile devices and many...

    Provided By ShoreTel

  • White Papers // Feb 2014

    Making it work: Using Cisco and Microsoft Lync to Drive Collaboration

    Microsoft Lync is posting impressive adoption rates. Cisco remains a heavyweight in networks and IP PBX systems. And the list of up-and-comers looking for a piece of the UCC pie continues to grow. With interoperability a chief concern for IT, is it really Microsoft vs. Cisco or can they work...

    Provided By AVI-SPL

  • Webcasts // Jan 2014

    Live Webcast - Wakeup Call: A survival guide for the changing face of customer service

    Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than...

    Provided By Citrix Online

  • White Papers // Jan 2014

    Cisco Publishes Industry’s First and Best VMware View Planner Benchmark Result

    Cisco has the distinction of being the first in the industry to announce top VMware View Planner benchmark results. Highlights The Cisco Unified Computing System™ (Cisco UCS®) can deliver scalable, uncompromised desktop virtualization performance for extremely rigorous workloads. Cisco’s dedication to ultra-simplified, high-performance, and cost effective virtual desktops infrastructure...

    Provided By Cisco

  • Webcasts // Dec 2013

    50-30-20 Rule of Security Video

    Cyber criminals are targeting small businesses more than ever. They know small businesses often lack the strong information security defenses and resources, offering a path of least resistance to assets. While anti-virus software is an information security staple, it just isn't enough. So, where does a small business start when...

    Provided By Dell & Microsoft

  • Downloads // Dec 2013

    Cisco-Webex – Now Meet with Up to Three for FREE!

    IT Professionals! Get on board with Cisco WebEx online meetings. Conduct unlimited online meetings with up to three people for free - for life (or at least as long as you care to keep your free Basic Account)! Meet via whatever you want – your notebook, your iPhone, your...

    Provided By Cisco Systems, Inc

  • Downloads // Dec 2013

    Cisco-WebEx – Now Meet with Up to Three for FREE!

    Online collaboration tools have made it possible for organizations to collaborate with colleagues across organizations and halfway across the planet. These tools contribute to increased productivity, and prolonged connections between disparate teams and partners. If you’re looking to interact with colleagues, clients or prospects via your notebook, your iPhone,...

    Provided By Cisco Systems, Inc

  • Live Event // Dec 2013

    Live Webcast: This Year's Must-Have Gadgets for Techies

    Join us for this LIVE event! Thursday, Dec 12th 10:00 AM PT / 1:00 PM ET What gadgets are on your wish list for this year’s gift-giving extravaganza? The Xbox One? iPad Air? Nexus 7? With all the stunning new tech toys, it can be tough even for IT...

    Provided By Citrix Online

  • White Papers // Dec 2013

    Social Recruiting for Dummies

    Get simple, practical advice on recruiting with social media - from creating and implementing a social recruitment strategy, to fostering a truly aspirational employment brand. Learn to: * Use social networks to recruit talent and tap into your employees' networks * Find the right tools to scale your efforts...

    Provided By Oracle

  • White Papers // Dec 2013

    Infographic: The Relationship between C-Suite and HR

    80% of CEOs and CFOs want the head of HR to be key in their company's strategic planning. This statistic shows that many executives have high expectations of their human resources leaders. Download this infographic for more facts about the relationship between the C-suite and HR.

    Provided By Oracle