IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • White Papers // Jul 2014

    Whitepaper: The Continuous Innovation Advantage of SaaS

    This report defines the next generation system of record, outlining the changes and challenges with current technology and how continuous innovation has become critical for “new” systems of record. The result: SaaS-based ERP solutions now offer a compelling advantage for companies looking for more flexible and innovative workforce management.

    Sponsored By Workday

  • White Papers // Feb 2014

    Best Practices for IT Help Desk Operations

    A help desk is critical to the operations of an IT department. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get employees back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks...

    Sponsored By LabTech Software

  • Downloads // Mar 2014

    Free Trial - Unified IT Monitoring for Infrastructure and Applications with up.time®

    up.time is enterprise-level IT monitoring that’s up to 50% more cost effective than traditional “Big 4” monitoring tools. Get the comprehensive features, deep reporting, and proactive monitoring you need for a unified view of IT performance, availability, and capacity. up.time monitors across platforms, including all infrastructure (servers, VMs, network devices)...

    Sponsored By Uptime Software

  • White Papers // Jul 2014

    Top Considerations for Selecting the Right Quote and Proposal Automation Solution eBook

    A quote and proposal automation solution helps sales teams produce timely, accurate and professional-looking quotes in much less time. This is a key area of sales process automation that is too often overlooked by businesses.

    Sponsored By Quosal

  • White Papers // Aug 2014

    Countering Cyber Threats by Modeling “Normal” Website Behavior

    This white paper chronicles the evolution of web and mobile threats, the economic impact of cybercrime and business logic abuse, and how organizations could be leveraging the data in their network to foil the top attacks with behavioral analytics.

    Sponsored By RSA

  • White Papers // Jun 2014

    Dell Whitepaper: Critical Factors to Endpoint Security

    The modern threatscape of today is very different from the one that existed even five years ago in that organized crime and government operatives are aggressively funding, organizing and building significant offensive capabilities all focused on generating revenue or gaining a competitive advantage in the global economy. “Crimeware” can be...

    Provided By Brought to you by Dell and Intel® Core™ vPro™ processor family

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By

  • Downloads // May 2002

    Network Administrator skills assessment test

    This series of tests can help IT managers gauge how a job candidate for a net admin position will handle typical IT situations. The tests can also help you determine the skills sets each applicant brings to the table.

    Provided By TechRepublic

  • White Papers // Mar 2014

    Best Practices for recruiting the right talent

    This white paper examines best practices in recruiting and the technology behind those practices. It discusses how to reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency in finding the right talent.

    Provided By Oracle

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic

  • Case Studies // Feb 2014

    Quadmark - A case study on switching to Google Apps for Business

    Read how Quadmark, the global consulting and training organisation, with over 100 employees globally embarked on a rebranding and expansion plan including a streamline of IT infrastructure. This included switching it’s email server from Exchange to Gmail and adopting Google Apps for Business.

    Provided By Google

  • Book chapters // Jul 2005

    Measure help desk performance more effectively

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an...

    Provided By McGraw-Hill Professional

  • Downloads // Sep 2001

    Tracking accomplishments worksheets

    If you want a pay increase or a promotion, you should download this helpful spreadsheet that help you track your accomplishments on the job. What are you really worth to your company? Put a number on your effectiveness as an IT manager and prove your worth.

    Provided By TechRepublic

  • White Papers // Jul 2014

    Compensation Made Simple

    Using market-based salary data to align your organization’s compensation strategy with those in the same recruiting market can enable your organization to stay competitive and improve employee engagement and retention. Read this paper to learn more about: How a business's lifecycle influences employee compensation Why market-based...

    Provided By IBM

  • Downloads // Jun 2009

    10+ ways to improve your writing by self-editing

    If you want your writing to be polished, professional, and effective, you'll need to develop a system for reviewing your work with a critical eye. Here are some concrete steps you can take to vastly improve the results.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Oct 2008

    10 tips on conducting effective interviews

    Whether you're having a discussion with an employee about performance issues, trying to gather information about why a project failed, looking for feedback from a staff member about team dynamics, or evaluating someone for possible promotion, conducting a successful interview requires skill and planning on your part. Here are some...

    Provided By Calvin Sun

  • Downloads // Jun 2009

    10 easy ways to improve your public speaking

    If the thought of speaking in front of a group makes your blood run cold, here's good news: You can employ a variety of simple tricks to take the edge off your nerves so that your delivery will be smooth and self-assured. Longtime actor Jack Wallen shares these tried-and-true techniques.This...

    Provided By Jack Wallen

  • Downloads // Apr 2011

    10 things you gotta have to succeed in IT

    Everyone seems to agree that IT is a tough field. But what does it take to overcome the adversities and become a successful IT pro? These qualities may be the key.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Book chapters // Aug 2006

    CCNA 1 Labs and Study Guide: Networking Basics

    Boost your understanding of networking basics and prepare for CCNA 1 course assessments with this chapter from Networking Basics CCNA 1 Labs and Study Guide, the revised and only authorized labs and study guide for the Cisco Networking Academy Program CCNA 1 curriculum. In the study guide section, test...

    Provided By Cisco Press

  • Downloads // Dec 2008

    The industry's 10 best IT certifications

    IT pros tend to have strong opinions when debating the value of professional certification -- and views become even more polarized when it comes down to a discussion of which certs are meaningful. Erik Eckel put together a list of the accreditations he believes currently hold value for IT pros.This...

    Provided By Erik Eckel

  • White Papers // Aug 2008

    Call Center Comparison Guide

    Compare these VoIP call-center vendors to find the best one for your business. So, you know that a VoIP call-center enhances customer service and, in return, helps attract and retain customers. But which VoIP call-center vendor do you choose for your specific needs? This Comparison Guide evaluates major vendors such...

    Provided By VoIP-News

  • Downloads // Jul 2010

    10 things that define a true professional

    You may be a brilliant developer, a highly skilled net admin, or a crackerjack DBA -- but if you're unprofessional, your career is likely to fall short. Alan Norton offers some attributes to strive for.This download is also available as an entry in our 10 Things blog.

    Provided By Alan Norton

  • Downloads // Jul 2009

    A pragmatic approach to training programmers

    Justin James believes there should be two educational tracks for software programmers: a true computer science program that focuses on a very mathematical, theoretical approach to programming, and a hands-on route that educates people to be real-world programmers. This TechRepublic download features his ideal course listing for such a training...

    Provided By Justin James

  • Downloads // Sep 2010

    10 ways to get back in the game after a layoff

    Looking for work is only part of what you need to do when you get laid off. Justin James offers some advice for moving forward instead of sinking into the unemployment abyss.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Jun 2010

    Top 10 computer history Web sites

    If you're a computer history buff -- or you just want to revisit the tech of your youth -- check out these museum sites featuring articles, pictures, forums, and even the first TV commercials for PCs.This download is also available as an entry in our 10 Things blog.

    Provided By Tim Malone

  • White Papers // Jan 2009

    Technical Interview Questions And Answers

    Technical interview questions are bound to come up when your job involves some technical content and because that involves so many different subjects. From an interviewer's point of view, someone who knows what can go wrong demonstrates knowledge more effectively than giving someone a technical test. Knowing what can go...

    Provided By Your Career Change

  • Downloads // Feb 2012

    Support pro resume makeover

    This before-and-after look at a sample support pro resume will help you avoid some common mistakes and produce a job-winning resume of your own. You can read the critique details by resume expert Jennifer Hay in this Career Management blog post.

    Provided By

  • White Papers // Mar 2014

    Deal Management Mobilized: How the Best-in-Class Close the Sale Anywhere, Anytime, with Any Device

    Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize...

    Provided By Oracle

  • White Papers // Mar 2014

    Report on How Human Capital and Talent Technology are Influencing Global Business

    Examing survey results from a poll of senior business leaders and human resource executives, this joint report from Deloitte and Oracle takes a closer look at how businesses are using human capital management (HCM) technology to meet their growth goals. Download now to take an in depth look at this...

    Provided By Oracle

  • Case Studies // Mar 2010

    DIRECTV, Inc. Improves Customer Satisfaction and Reduces Churn With Real-Time Data Integration

    DIRECTV wanted to maintain high quality customer care for the company's millions of satellite television customers to support growth and prevent customer churn in a highly competitive market and attract new customers by improving the company's ability to execute targeted marketing campaigns. The challenge was to alert field service teams...

    Provided By Oracle

  • Presentations // Jun 2014

    WebEx Viewpoints: Collaboration in the Workplace

    Find out how companies are using WebEx to achieve outstanding results. Millions of users across the globe use WebEx to make stronger connections, complete projects faster, and reach more prospects, customers, and employees.

    Provided By Cisco Systems

  • Training // Jun 2014

    WebEx Viewpoints: Training

    WebEx allows companies to train employees effectively, anytime and anywhere. Find out how companies are using WebEx to achieve outstanding results. Millions of users across the globe use WebEx to make stronger connections, complete projects faster, and reach more prospects, customers, and employees.

    Provided By Cisco Systems

  • White Papers // Jun 2014

    Meeting Workforce Demands

    Gain access to this new white paper by CIO which examines the changing landscape of end-user computing. The research reveals how today's CIOs are tackling trends and establishing new best practices for the mobile-cloud era. Read more...

    Provided By VMware

  • White Papers // Feb 2014

    Gartner 2014 Magic Quadrant for Endpoint Protection Platforms

    Find out which vendors Gartner positions as Leaders, Challengers, Visionaries or Niche Players based on their ability to execute and their completeness of vision. Access a complimentary copy of the Gartner 2014 Magic Quadrant for Endpoint Protection Platforms to: Gain deeper knowledge of the endpoint protection market...

    Provided By Symantec

  • White Papers // Mar 2010

    Creating an Effective Training and Development Department

    Knowledge and technologies in nearly every field are increasing exponentially, so how should companies respond? On the one hand, they need employees to stay on top of the information avalanche; on the other, they cannot commit unlimited resources for training and development.This ExecBlueprint describes in detail how four learning officers...

    Provided By SkillSoft

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By

  • White Papers // Mar 2011

    Using Six Sigma to Improve IT Help Desk Customer Service

    Within most organizations, the Information Technology (IT) department typically provides the infrastructure, implementation, and administration of hardware, software, networking, and database management. Unfortunately, employees using these systems sometimes encounter problems that hinder the daily productivity of the organization. When such problems occur, it interrupts the flow of work, thereby causing...

    Provided By University of Houston

  • Downloads // Nov 2009

    Unemployment Rescue Kit

    When IT program manager Andrew Makar found himself the victim of unexpected downsizing, he mapped out a strategy for finding a new job - and it worked. The tips, tactics, and contact matrix tool included in this download will help you build your own plan of action for finding your...

    Provided By Andrew Makar

  • Case Studies // Mar 2014

    Cisco Annual Security Report 2014

    You have to know the threats to stop them. It's not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the...

    Provided By Sourcefire, Inc.