IT Employment

Get the latest news on IT hiring trends and certifications, as well as resume and interviewing advice.

  • White Papers // Nov 2014

    ShiftExpert Smart, Quick and Easy Shift Scheduling

    Effectively plan, manage and communicate your team's shifts. Incorporate rules, regulations, absences, demand and company policies to schedule shifts that maximize the efficiency of your staff. All from field service leader ClickSoftware. Align employee skills to shifts Plan weeks to months ahead Publish shifts across all channels, including mobile devices...

    Sponsored By Click Software Solutions

  • White Papers // Apr 2014

    Essential Features of a Modern Accounting System

    Learn the 4 essential features to bring your accounting system out of the Stone Age. Modern businesses are, by their nature, complex. But if you're using an accounting system that forces you to struggle with manual processes -- limiting your flexibility and draining your productivity -- you might as...

    Provided By Intacct

  • eBooks // Mar 2014

    6 Secrets to Offering Exceptional Customer Service

    The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their...

    Provided By

  • Downloads // May 2002

    Network Administrator skills assessment test

    This series of tests can help IT managers gauge how a job candidate for a net admin position will handle typical IT situations. The tests can also help you determine the skills sets each applicant brings to the table.

    Provided By TechRepublic

  • White Papers // Jun 2014

    Desktop Workspace: Extending Support for Windows XP-Based Apps

    Discover how to quickly implement secure desktop containers running Windows XP on a Windows 7 or 8 PC, or even on a Mac®. You can centrally manage and tightly lock down your XP environment, and still execute locally to maintain access to those applications for as long as necessary.

    Provided By Dell Software

  • White Papers // Mar 2014

    Best Practices for recruiting the right talent

    This white paper examines best practices in recruiting and the technology behind those practices. It discusses how to reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency in finding the right talent.

    Provided By Oracle

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic

  • Case Studies // Feb 2014

    Quadmark - A case study on switching to Google Apps for Business

    Read how Quadmark, the global consulting and training organisation, with over 100 employees globally embarked on a rebranding and expansion plan including a streamline of IT infrastructure. This included switching it’s email server from Exchange to Gmail and adopting Google Apps for Business.

    Provided By Google

  • Book chapters // Jul 2005

    Measure help desk performance more effectively

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an...

    Provided By McGraw-Hill Professional

  • Downloads // Sep 2001

    Tracking accomplishments worksheets

    If you want a pay increase or a promotion, you should download this helpful spreadsheet that help you track your accomplishments on the job. What are you really worth to your company? Put a number on your effectiveness as an IT manager and prove your worth.

    Provided By TechRepublic

  • Downloads // Jun 2009

    10+ ways to improve your writing by self-editing

    If you want your writing to be polished, professional, and effective, you'll need to develop a system for reviewing your work with a critical eye. Here are some concrete steps you can take to vastly improve the results.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Jun 2009

    10 easy ways to improve your public speaking

    If the thought of speaking in front of a group makes your blood run cold, here's good news: You can employ a variety of simple tricks to take the edge off your nerves so that your delivery will be smooth and self-assured. Longtime actor Jack Wallen shares these tried-and-true techniques.This...

    Provided By Jack Wallen

  • Downloads // Apr 2011

    10 things you gotta have to succeed in IT

    Everyone seems to agree that IT is a tough field. But what does it take to overcome the adversities and become a successful IT pro? These qualities may be the key.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Book chapters // Aug 2006

    CCNA 1 Labs and Study Guide: Networking Basics

    Boost your understanding of networking basics and prepare for CCNA 1 course assessments with this chapter from Networking Basics CCNA 1 Labs and Study Guide, the revised and only authorized labs and study guide for the Cisco Networking Academy Program CCNA 1 curriculum. In the study guide section, test...

    Provided By Cisco Press

  • Downloads // Dec 2008

    The industry's 10 best IT certifications

    IT pros tend to have strong opinions when debating the value of professional certification -- and views become even more polarized when it comes down to a discussion of which certs are meaningful. Erik Eckel put together a list of the accreditations he believes currently hold value for IT pros.This...

    Provided By Erik Eckel

  • Downloads // Jul 2010

    10 things that define a true professional

    You may be a brilliant developer, a highly skilled net admin, or a crackerjack DBA -- but if you're unprofessional, your career is likely to fall short. Alan Norton offers some attributes to strive for.This download is also available as an entry in our 10 Things blog.

    Provided By Alan Norton

  • Downloads // Jul 2009

    A pragmatic approach to training programmers

    Justin James believes there should be two educational tracks for software programmers: a true computer science program that focuses on a very mathematical, theoretical approach to programming, and a hands-on route that educates people to be real-world programmers. This TechRepublic download features his ideal course listing for such a training...

    Provided By Justin James

  • Downloads // Sep 2010

    10 ways to get back in the game after a layoff

    Looking for work is only part of what you need to do when you get laid off. Justin James offers some advice for moving forward instead of sinking into the unemployment abyss.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Jun 2010

    Top 10 computer history Web sites

    If you're a computer history buff -- or you just want to revisit the tech of your youth -- check out these museum sites featuring articles, pictures, forums, and even the first TV commercials for PCs.This download is also available as an entry in our 10 Things blog.

    Provided By Tim Malone

  • Downloads // Feb 2012

    Support pro resume makeover

    This before-and-after look at a sample support pro resume will help you avoid some common mistakes and produce a job-winning resume of your own. You can read the critique details by resume expert Jennifer Hay in this Career Management blog post.

    Provided By

  • White Papers // Mar 2014

    Deal Management Mobilized: How the Best-in-Class Close the Sale Anywhere, Anytime, with Any Device

    Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize...

    Provided By Oracle

  • White Papers // Mar 2014

    Report on How Human Capital and Talent Technology are Influencing Global Business

    Examing survey results from a poll of senior business leaders and human resource executives, this joint report from Deloitte and Oracle takes a closer look at how businesses are using human capital management (HCM) technology to meet their growth goals. Download now to take an in depth look at this...

    Provided By Oracle

  • Presentations // Jun 2014

    WebEx Viewpoints: Collaboration in the Workplace

    Find out how companies are using WebEx to achieve outstanding results. Millions of users across the globe use WebEx to make stronger connections, complete projects faster, and reach more prospects, customers, and employees.

    Provided By Cisco Systems

  • Training // Jun 2014

    WebEx Viewpoints: Training

    WebEx allows companies to train employees effectively, anytime and anywhere. Find out how companies are using WebEx to achieve outstanding results. Millions of users across the globe use WebEx to make stronger connections, complete projects faster, and reach more prospects, customers, and employees.

    Provided By Cisco Systems

  • White Papers // Jun 2014

    Meeting Workforce Demands

    Gain access to this new white paper by CIO which examines the changing landscape of end-user computing. The research reveals how today's CIOs are tackling trends and establishing new best practices for the mobile-cloud era. Read more...

    Provided By VMware

  • eBooks // Mar 2014

    A Quick Peek at How Salesforce Does Customer Service

    Help is here with salesforce service cloud. Transform your customer experience and connect with customers in whole new ways with the #1 customer service application. From the contact center to self-service communities, social media and beyond, service cloud is changing the game in customer service. To get started, download today!

    Provided By

  • eBooks // Mar 2014

    20 Customer Service Practices

    It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...

    Provided By

  • White Papers // Mar 2011

    Using Six Sigma to Improve IT Help Desk Customer Service

    Within most organizations, the Information Technology (IT) department typically provides the infrastructure, implementation, and administration of hardware, software, networking, and database management. Unfortunately, employees using these systems sometimes encounter problems that hinder the daily productivity of the organization. When such problems occur, it interrupts the flow of work, thereby causing...

    Provided By University of Houston

  • Downloads // Nov 2009

    Unemployment Rescue Kit

    When IT program manager Andrew Makar found himself the victim of unexpected downsizing, he mapped out a strategy for finding a new job - and it worked. The tips, tactics, and contact matrix tool included in this download will help you build your own plan of action for finding your...

    Provided By Andrew Makar

  • Case Studies // Mar 2014

    Cisco Annual Security Report 2014

    You have to know the threats to stop them. It's not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the...

    Provided By Sourcefire, Inc.

  • White Papers // Aug 2013

    Top Five Reasons Why You Must Migrate Away From Windows XP Today

    With the end of Windows XP support, a surprising number of organizations have yet to migrate to modern Windows. This white paper highlights some of the top reasons why now is the time to make changes to lower migration costs, assess key application testing and validation, and realize benefits of...

    Provided By Dell & Microsoft

  • Downloads // Aug 2005

    Free Chapter Download - IT Manager's Tool Kit, Third Edition

    Download the Strategic IT Planning chapter for grassroots advice on defining the ideal IT organization and recommendations for creating an aligned enterprise. In addition, you'll learn how IT business alignment veers off track and discover methods for preventing such mistakes.

    Provided By TechRepublic

  • Tools & Templates // May 2002

    A CIO resume template

    If you're dusting off that resume to revamp for a new career goal or just to get it up to date, this new CIO resume template will help guide you on what should be included and how best to present your expertise and skills to potential employers.

    Provided By TechRepublic

  • Downloads // Sep 2005

    50+ keyboard shortcuts for moving faster in Windows XP

    These 50+ keyboard shortcuts can help you navigate Windows XP faster than ever. The point and click interface has made computers accessible to the masses, but IT pros know it's much faster to use keyboard shortcuts than to point and click. These 50-plus shortcuts will help you navigate Windows...

    Provided By TechRepublic

  • Tools & Templates // Aug 2005

    Encourage professional growth with this development plan template

    This simple template can serve as a tool for promoting the professional development of your employees by outlining their developmental objectives and defining specific measures to achieve them. Professional growth involves collaboration between you and your employees. You're responsible for providing training and development opportunities--but they're responsible for taking...

    Provided By TechRepublic

  • Downloads // Feb 2006

    Quickly assess new employees' computer skills with this evaluation form

    Develop the best plan for training and supporting new employees by using this form to gauge their level of computer expertise. When a new employee walks in the door, the IT staff has gained a user to support--possibly someone who has little or no real computer experience. To avoid...

    Provided By TechRepublic

  • White Papers // Apr 2014

    Cost vs. ROI: Is There Value to Virtualization and Cloud Computing?

    Done correctly, organizations should gain several advantages from server virtualization and cloud computing that will improve their overall ROI: less capex spending, greater flexibility and scalability, more security options with a hybrid cloud and overall savings. Cloud computing also enables greater agility, which is difficult to quantify but can contribute...

    Provided By Windstream Communications

  • White Papers // Jul 2014

    Big Data, Little Data, and Everything in Between - IBM SPSS Solutions Help You Bring Analytics to Everyone (Ziff Davis)

    Regardless of the type or scale of data your users need to harness and analyze, IBM SPSS Solutions offer a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end.

    Provided By IBM

  • White Papers // Aug 2008

    Call Center Comparison Guide

    Compare these VoIP call-center vendors to find the best one for your business. So, you know that a VoIP call-center enhances customer service and, in return, helps attract and retain customers. But which VoIP call-center vendor do you choose for your specific needs? This Comparison Guide evaluates major vendors such...

    Provided By VoIP-News

  • White Papers // May 2014

    14 Ways to More Secure, Efficient AD Administration

    Do your Active Directory (AD) tools provide the right amount of security? Do they allow you to complete tasks quickly and without error? AD is at the core of your organization’s security and IT operations. Discover how to get the most out of them.

    Provided By Dell Software