IT Employment

Certifications, job trends, training, HR and new technologies drive employment growth.

  • Research // Jul 2014

    The State of Support Services: 2014

    2014 has already proven to be an incredibly challenging and exciting year for customer support. With the backdrop of the changes TSIA identified in the new world of B4B, and all the traditional pressures faced by support services organizations, we are witnessing a pace of change that the majority of...

    Sponsored By LogMeIn

  • White Papers // May 2014

    Whitepaper: The Forrester Wave™: Human Resource Management Systems, Q1 2012

    Forrester's 69-criteria evaluation of human resource management systems (HRMS) can help you choose the right solution to meet your business needs. Read this 15-page report for a market landscape overview, vendor strengths, and comparisons, and to learn why Workday was named a leader among select companies.

    Sponsored By Workday

  • White Papers // May 2014

    Whitepaper: HR in the Cloud

    The human resources function is undergoing a fundamental transformation. The old ways of doing business won't work in the new modern global economy. Read the whitepaper to explore the five business trends driving the rapid adoption of SaaS business solutions and discover why businesses like yours are moving to SaaS.

    Sponsored By Workday

  • White Papers // May 2014

    Whitepaper: 10 Critical Requirements

    Growing interest in cloud computing has prompted almost every enterprise software vendor to claim it's "in the cloud." However, in the industry's rush to fulfill demand, some vendors may skip requirements that are essential. Read this whitepaper to learn the 10 critical requirements of any successful cloud application.

    Sponsored By Workday

  • Downloads // Mar 2014

    Free Trial - Unified IT Monitoring for Infrastructure and Applications with up.time®

    Powerful and Unified IT Monitoring Software: From physical to virtual to cloud, get the deep reporting and proactive monitoring you need to stay on top of IT performance, availability, and capacity. up.time® has customizable and role-based dashboards to monitor Servers, VMs, Applications, Services and the Network across all platforms, on-premise,...

    Sponsored By Uptime Software

  • White Papers // Mar 2015

    Créer un nouvel environnement de travail - Une perspective Google for Work

    Au cours de la dernière décennie, nous sommes entrés dans une nouvelle phase de l'ère numérique. Une nouvelle génération d'entreprises nées dans le cloud, comme Airbnb (hébergement), Snapchat (messagerie), Uber (transport) et Zillow (immobilier), utilise des modèles commerciaux inédits pour bousculer l'ordre établi. En savoir...

    Provided By Google for Work

  • White Papers // Feb 2015

    Data Protection : Quality Plus Fast ROI

    Too many organizations today struggle with backup and recovery solutions that not only fail in their primary mission of reducing the risk of data loss but also cost far too much. Find out how Dell Data Protection from Dell Software can help deliver a sound return on investment, while dramatically...

    Provided By Dell Software

  • Videos // Jan 2015

    Bluemix Mobile Quality Assurance: Continuous Quality for Mobile Apps - Reduce Your Time-to-Feedback

    Join us for this webcast to learn about how IBM offers a solution that enables our clients to use continuous quality as an effective means of mobile application development. Watch Now..

    Provided By IBM

  • White Papers // Jan 2015

    Understanding Holistic Database Security

    This paper outlines 8 essential best practices that provide a holistic approach to safeguarding data from breaches and achieving compliance across distributed enterprise databases, data warehouses, file shares and Hadoop-based big data environments. Read More..

    Provided By IBM

  • White Papers // Jan 2015

    Agile Computing: The Time is Right for DevOps

    Can your organisation rapidly deliver quality applications? For 60% of your peers, the answer is no. In this research report from CA Technologies and IDG, read how many IT leaders are finding help through the DevOps movement: a discipline with the mission to improve IT service delivery agility and quality

    Provided By CA Technologies

  • White Papers // Nov 2014

    What CIOs Need to Know to Capitalize on Hybrid Cloud [French]

    Hybrid cloud brings together the best of both worlds by enabling businesses and their IT organizations unprecedented flexibility in where they host their many and varied workloads. It also increases business agility — the flexibility to use a variety of services, the scalability to keep pace with business volume, the...

    Provided By EMC

  • White Papers // Nov 2014

    Build a hybrid cloud: Create A Strategy

    This paper provides context and guidance on how to create a proactive, effective approach to cloud computing and will address these important questions in the process. How do we prepare for the arrival of cloud computing? What considerations should a cloud computing strategy address? How do we utilize cloud to...

    Provided By IBM

  • White Papers // Nov 2014

    Build a hybrid cloud: Create A Strategy

    This paper provides context and guidance on how to create a proactive, effective approach to cloud computing and will address these important questions in the process. How do we prepare for the arrival of cloud computing? What considerations should a cloud computing strategy address? How do we utilize cloud to...

    Provided By IBM

  • White Papers // Nov 2014

    ShiftExpert Smart, Quick and Easy Shift Scheduling

    Effectively plan, manage and communicate your team's shifts. Incorporate rules, regulations, absences, demand and company policies to schedule shifts that maximize the efficiency of your staff. All from field service leader ClickSoftware. Align employee skills to shifts Plan weeks to months ahead Publish shifts across all channels, including mobile devices...

    Provided By Click Software Solutions

  • White Papers // Nov 2014

    IDC Report: Innovative ICT Empower a Better Connected Smartgrid

    In this IDC Energy Insights Report sponsored by Huawei Technologies Co. Ltd. it lays out the electric global power industry business drivers for information and communication technology (ICT). It explores the innovative ICT technologies IDC includes in its Third Platform model along with the trends in utility use. It also...

    Provided By Huawei

  • White Papers // Oct 2014

    Open for business: Ins and outs of enterprise-class cloud continuity

    HP examines the emergence of a new generation of cloud-based business continuity solutions and addresses the most current challenges of enterprise-class cloud continuity and how traditional IT operations can be recovered to the cloud. Read this report and learn how HP helped organisations reduced operational cost and maintained availability.

    Provided By HP

  • White Papers // Oct 2014

    Big Picture Global Survey: Dual Perspectives on ITaaS

    This global survey by IDG Research Services of more than 350 IT and business unit directors at enterprises of 1,000 employees or more reveals significant differences in the perception and priorities of business and IT when it comes to many aspects of running IT like a business. .Find out more...

    Provided By EMC

  • White Papers // Oct 2014

    The Big Picture Global Survey: Dual Perspectives on ITaaS

    This global survey by IDG Research Services of more than 350 IT and business unit directors at enterprises of 1,000 employees or more reveals significant differences in the perception and priorities of business and IT when it comes to many aspects of running IT like a business. Find out more...

    Provided By EMC

  • White Papers // Sep 2014

    Information Lifecycle Governance - Requirements Kit

    Data volumes are getting out of control, but choosing the right information lifecycle governance solution can be a huge challenge, with multiple stakeholders, numerous business processes, and extensive solution requirements. Use this requirements kit from the Compliance, Governance and Oversight Council (CGOC) to find the tools and technology you need.

    Provided By IBM

  • White Papers // Sep 2014

    Evolving Toward the Next Phase of Email

    According to most corporate decision makers and influencers, email is the single most important application they have deployed! The typical user spends two hours per day working in the corporate email system and sends or receives a median of 130 emails per day. Moreover, email is the primary method for:...

    Provided By IBM

  • White Papers // Sep 2014

    Get Maximum Benefit from Windows Server 2012

    Microsoft Windows Server 2012 is poised to be the cornerstone of today’s more modern, scalable and functionally advanced IT environment. Getting the maximum benefit from the operating system starts with having a clear understanding of all the potential advantages Windows Server 2012 can provide. Download this CIO Guide to learn...

    Provided By Dell and Intel®

  • White Papers // Sep 2014

    McAfee on Top

    AV-TEST performed a comparative review of three leading Endpoint Protection solutions to determine how they fared on proactively protecting against kernel-mode and MBR rootkits, the so called "day zero attacks". Once again, McAfee achieved the highest scores.

    Provided By Intel Security

  • White Papers // Sep 2014

    Forrester: The Total Economic Impact of Continuous Availability

    In January 2014 EMC commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realise by deploying EMC VPLEX. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of EMC...

    Provided By EMC

  • White Papers // Sep 2014

    Human Capital Management

    HR organizations around the world leverage the IBM ECM platform to manage content and processes associated with the employee lifecycle; promote efficient, consistent and accurate interaction and collaboration; and provide a unified view of structured and unstructured employee information.

    Provided By IBM

  • White Papers // Aug 2014

    Countering Cyber Threats by Modeling "Normal" Website Behavior

    This white paper chronicles the evolution of web and mobile threats, the economic impact of cybercrime and business logic abuse, and how organizations could be leveraging the data in their network to foil the top attacks with behavioral analytics.

    Provided By RSA

  • White Papers // Aug 2014

    All the Benefits of SAP Business One OnDemand

    Discover how SAP Business One delivered huge benefits for both operations and customer service in many organisations. Download this whitepaper and learn on how SAP helped organisations increase business insights while reducing the total cost of ownership.

    Provided By SAP

  • White Papers // Aug 2014

    Migration Away From Windows XP: the Imperative for Change

    As many of you already know, support for Windows XP is coming to an end – but what does this really mean for your organization? Read this exclusive white paper to prepare for the end of Windows XP support.

    Provided By VMware

  • White Papers // Aug 2014

    Resolving the Database Performance Blame Game

    When an application slows down, can you immediately tell which component is underperforming? If not, you need to see how Dell Foglight for Databases shows the operational and performance health of each component all on a single pane of glass. Download the white paper to see how you can end...

    Provided By Dell Software

  • White Papers // Aug 2014

    Practical Guide: How to Select the Right Remote Support Tool

    This practical guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.

    Provided By LogMeIn AU

  • White Papers // Aug 2014

    Access Control is Easy: Use Active Directory Groups and Manage Them Well

    Good access control results from avoiding the use of local groups, whether it’ Windows file servers, in Microsoft SQL Server, SharePoint or elsewhere, and instead, assigning permissions to Active Directory (AD) groups. Until you manage the bulk of entitlements through AD, you are unable to understand, much less control access....

    Provided By Dell Software

  • White Papers // Aug 2014

    The Migrate-Manage-Govern Strategy to Active Directory Transformation

    Active Directory (AD) environments today have become extremely complex and increasingly cumbersome to manage. This can lead to security and compliance challenges that impede the adoption of useful new technologies. Learn how the migration strategy outlined in this white paper can help you transform AD from an administrative burden into...

    Provided By Dell Software

  • eBooks // Jul 2014

    Help Desk Best Practices

    A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk...

    Provided By LabTech Software

  • White Papers // Jul 2014

    Whitepaper: Redefining Enterprise Software Whitepaper

    Companies are recognizing that to stay competitive, they must change the way they manage their most valuable resource—their people. In this whitepaper you will learn what changes are impacting business and human capital management today and how the HR department and its resource management systems need to respond.

    Provided By Workday

  • White Papers // Jul 2014

    Whitepaper: The Continuous Innovation Advantage of SaaS

    This report defines the next generation system of record, outlining the changes and challenges with current technology and how continuous innovation has become critical for “new” systems of record. The result: SaaS-based ERP solutions now offer a compelling advantage for companies looking for more flexible and innovative workforce management.

    Provided By Workday

  • White Papers // Jul 2014

    Big Data, Little Data, and Everything in Between - IBM SPSS Solutions Help You Bring Analytics to Everyone (Ziff Davis)

    Regardless of the type or scale of data your users need to harness and analyze, IBM SPSS Solutions offer a straightforward, visual solution that is easy to use on the front end and highly scalable on the back end.

    Provided By IBM

  • White Papers // Jul 2014

    Compensation Made Simple

    Using market-based salary data to align your organization’s compensation strategy with those in the same recruiting market can enable your organization to stay competitive and improve employee engagement and retention. Read this paper to learn more about: How a business's lifecycle influences employee compensation, Why market-based salary data...

    Provided By IBM

  • White Papers // Jul 2014

    Why Test for Skills?

    In an era when human resources departments are constantly being asked to do more with less, it’s clear that something needs to be done. As more and more resumes pile up for each position, HR teams need help to make a quality hire quickly. Fortunately, IBM Smarter Workforce technology...

    Provided By IBM

  • White Papers // Jul 2014

    Global Compliance and The Legal Obligations for Encryption of Personal Data

    Updated for 2014, this document examines the global legal obligations to encrypt personal data – included both national and industry drivers. National focuses include the EU (the United Kingdom, France, Germany and Spain), the USA, Asia (Singapore, South Korea, Japan and Taiwan) and Australia. The industry focus is most strongly...

    Provided By Vormetric

  • White Papers // Jun 2014

    Headsets Mean Advantages for All

    Despite using multiple communication touchpoints everyday, studies show that nothing is more effective than voice at getting your point across.Headsets not only improve voice communication on calls, they also offer business benefits right the way across the enterprise. But as with all new technologies, some people will still need convincing....

    Provided By Plantronics

  • White Papers // Jun 2014

    Frost & Sullivan White Paper: Beyond BPM Enterprise - Reduce Costs and Improve Customer Service

    Frost & Sullivan has researched a new way to manage the efficiency gaps and loss of business value that occur when employees are involved in workflows. This paper explores existing issues in service fulfillment areas that impact on-time delivery and ultimately degrade the customer experience; and offers alternatives...

    Provided By Genesys Telecommunications Laboratories

  • White Papers // Mar 2015

    The Evolving Role of the CIO - A Google for Work Collection

    Mobility and the cloud rank as the most critical technologies in the workplace today. They also transform the role of the CIO as IT becomes a strategic partner in the business and shifts from enforcer to enabler. In this Google for Work collection, we harness the collective experience of Google’s...

    Sponsored By Google, Inc.

  • White Papers // Feb 2015

    Puppet Labs DevOps Salary Report

    The 2014 State of DevOps Report revealed strong correlations between DevOps practices and strong IT performance, and also showed that high-performing IT teams have a beneficial impact on the business performance of the organizations they belong to. Among our questions about tools & practices, location, industry and company size,...

    Sponsored By Puppet Labs

  • White Papers // Mar 2015

    Optimized security for the modern data center

    Virtualization and cloud computing can help your organization achieve significant savings in data center hardware costs, operational expenditures, and energy demands whilst achieving improvements in quality of service and business agility. Read More..

    Sponsored By Trend Micro

  • White Papers // Mar 2015

    Enterprise Software Security Strategies Pulse Report Gatepoint Research

    Whether you develop software in-house, outsource development, or customize large commercial applications, you open the door to cyber attacks if your software contains vulnerabilities hackers can exploit. This survey report by Gatepoint Research explores the extent to which IT organizations employ application security testing and remediation solutions. Read the...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Mar 2015

    State of security operations: 2015 report of capabilities and maturity of cyber defense organizations

    Your ability to detect and stop cyber attacks depends on the effectiveness of your security operations team. How does yours stack up to the best? And what should you do to improve? HP Security Intelligence and Operations Consulting has assessed the capabilities of 87 security operations centers worldwide. This...

    Sponsored By Hewlett-Packard (HP)

  • White Papers // Jun 2014

    Critical Concepts of the 200-120 CCNA Routing and Switching Exam

    In the spring of 2013, Cisco announced major updates to their Cisco Certified Network Associate (CCNA) curricula, including a new version of the CCNA Routing and Switching exam (200-120 CCNA). This paper provides a review of the CCNA Routing and Switching exam's critical concepts, as an aid to students preparing...

    Provided By Global Knowledge

  • White Papers // Jun 2014

    Tips on Preparing for and Passing the VCP5-DCV Exam

    This paper is aimed at IT professionals who are interested in earning a VMware Certified Professional on Data Center Virtualization (VCP5-DCV) certification. It provides the benefits of having the certification, details for earning the certification, and tips for passing the exam.

    Provided By Global Knowledge

  • White Papers // Mar 2014

    Best Practices for recruiting the right talent

    This white paper examines best practices in recruiting and the technology behind those practices. It discusses how to reduce time to hire by up to 50 percent, reduce cost per hire by up to 70 percent, and improve recruiter efficiency in finding the right talent.

    Provided By Oracle

  • Downloads // May 2002

    Network Administrator skills assessment test

    This series of tests can help IT managers gauge how a job candidate for a net admin position will handle typical IT situations. The tests can also help you determine the skills sets each applicant brings to the table.

    Provided By TechRepublic

  • White Papers // Jan 2015

    Understanding Holistic Database Security

    This paper outlines 8 essential best practices that provide a holistic approach to safeguarding data from breaches and achieving compliance across distributed enterprise databases, data warehouses, file shares and Hadoop-based big data environments. Read More..

    Provided By IBM

  • White Papers // Jul 2014

    Compensation Made Simple

    Using market-based salary data to align your organization’s compensation strategy with those in the same recruiting market can enable your organization to stay competitive and improve employee engagement and retention. Read this paper to learn more about: How a business's lifecycle influences employee compensation, Why market-based salary data...

    Provided By IBM

  • White Papers // Oct 2014

    Big Picture Global Survey: Dual Perspectives on ITaaS

    This global survey by IDG Research Services of more than 350 IT and business unit directors at enterprises of 1,000 employees or more reveals significant differences in the perception and priorities of business and IT when it comes to many aspects of running IT like a business. .Find out more...

    Provided By EMC

  • Tools & Templates // Jan 2010

    Accomplishments Tracker Template

    Having a structured way to keep track of your noteworthy accomplishments will help you highlight your contributions when review time rolls around. Use this handy template to detail the best (and worst) of your performance throughout the year.

    Provided By TechRepublic

  • Case Studies // Feb 2014

    Quadmark - A case study on switching to Google Apps for Business

    Read how Quadmark, the global consulting and training organisation, with over 100 employees globally embarked on a rebranding and expansion plan including a streamline of IT infrastructure. This included switching it’s email server from Exchange to Gmail and adopting Google Apps for Business.

    Provided By Google

  • White Papers // Jun 2014

    Meeting Workforce Demands

    Gain access to this new white paper by CIO which examines the changing landscape of end-user computing. The research reveals how today's CIOs are tackling trends and establishing new best practices for the mobile-cloud era. Read more...

    Provided By VMware

  • White Papers // Mar 2014

    Report on How Human Capital and Talent Technology are Influencing Global Business

    Examing survey results from a poll of senior business leaders and human resource executives, this joint report from Deloitte and Oracle takes a closer look at how businesses are using human capital management (HCM) technology to meet their growth goals. Download now to take an in depth look at this...

    Provided By Oracle

  • Case Studies // Mar 2014

    Cisco Annual Security Report 2014

    You have to know the threats to stop them. It's not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the...

    Provided By Sourcefire, Inc.

  • Downloads // Nov 2009

    Unemployment Rescue Kit

    When IT program manager Andrew Makar found himself the victim of unexpected downsizing, he mapped out a strategy for finding a new job - and it worked. The tips, tactics, and contact matrix tool included in this download will help you build your own plan of action for finding your...

    Provided By Andrew Makar

  • White Papers // Jun 2014

    Dell Whitepaper: Critical Factors to Endpoint Security

    The modern threatscape of today is very different from the one that existed even five years ago in that organized crime and government operatives are aggressively funding, organizing and building significant offensive capabilities all focused on generating revenue or gaining a competitive advantage in the global economy. “Crimeware” can be...

    Provided By Dell and Intel®

  • Downloads // May 2002

    High impact resume for the experienced IT pro

    The resume of the experienced IT professional needs to emphasize technical accomplishments and successful projects. Here is an example you can download and use as a template for creating your own resume.

    Provided By TechRepublic

  • Downloads // Sep 2005

    50+ keyboard shortcuts for moving faster in Windows XP

    These 50+ keyboard shortcuts can help you navigate Windows XP faster than ever. The point and click interface has made computers accessible to the masses, but IT pros know it's much faster to use keyboard shortcuts than to point and click. These 50-plus shortcuts will help you navigate Windows...

    Provided By TechRepublic

  • Downloads // Apr 2005

    Disaster recovery plan update checklist

    A disaster recovery plan isn't a static document. For the plan to be effective in a crisis, you need to review and reevaluate your recovery strategies and periodically update them to reflect organizational changes and the current state of business operations. This checklist steps through the major DRP practices that...

    Provided By TechRepublic

  • White Papers // Aug 2014

    All the Benefits of SAP Business One OnDemand

    Discover how SAP Business One delivered huge benefits for both operations and customer service in many organisations. Download this whitepaper and learn on how SAP helped organisations increase business insights while reducing the total cost of ownership.

    Provided By SAP

  • White Papers // Mar 2011

    Using Six Sigma to Improve IT Help Desk Customer Service

    Within most organizations, the Information Technology (IT) department typically provides the infrastructure, implementation, and administration of hardware, software, networking, and database management. Unfortunately, employees using these systems sometimes encounter problems that hinder the daily productivity of the organization. When such problems occur, it interrupts the flow of work, thereby causing...

    Provided By University of Houston

  • Book chapters // Jul 2005

    Measure help desk performance more effectively

    This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look beyond an...

    Provided By McGraw-Hill Professional

  • Book chapters // Aug 2006

    CCNA 1 Labs and Study Guide: Networking Basics

    Boost your understanding of networking basics and prepare for CCNA 1 course assessments with this chapter from Networking Basics CCNA 1 Labs and Study Guide, the revised and only authorized labs and study guide for the Cisco Networking Academy Program CCNA 1 curriculum. In the study guide section, test...

    Provided By Cisco Press

  • Downloads // Dec 2008

    The industry's 10 best IT certifications

    IT pros tend to have strong opinions when debating the value of professional certification -- and views become even more polarized when it comes down to a discussion of which certs are meaningful. Erik Eckel put together a list of the accreditations he believes currently hold value for IT pros.This...

    Provided By Erik Eckel

  • Book chapters // Jun 2005

    Improve network performance with virtual LANs (VLANs)

    This sample chapter, taken from Cisco Press' CCNA Self-Study: Interconnecting Cisco Network Devices, 2nd Edition, shows you how virtual LANs (VLANs) improve network performance by controlling broadcasts. The chapter explains the following:How to identify and operate a VLANHow to configure a VLAN to improve network performanceThe switch's role in VLAN...

    Provided By Cisco Press

  • Book chapters // Dec 2005

    Create an efficient IP plan with variable-length subnet masking (VLSM)

    This sample chapter, taken from CCNA Portable Command Guide, teaches you the power of variable-length subnet masking (VLSM). Variable-length subnet masking (VLSM) is the more realistic way of subnetting a network to make for the most efficient use of all of the bits.This sample chapter, taken from CCNA Portable...

    Provided By Cisco Press

  • Downloads // Jun 2009

    10+ ways to improve your writing by self-editing

    If you want your writing to be polished, professional, and effective, you'll need to develop a system for reviewing your work with a critical eye. Here are some concrete steps you can take to vastly improve the results.This download is also available as an entry in our 10 Things blog.

    Provided By Susan Harkins

  • Downloads // Sep 2010

    10 ways to get back in the game after a layoff

    Looking for work is only part of what you need to do when you get laid off. Justin James offers some advice for moving forward instead of sinking into the unemployment abyss.This download is also available as an entry in our 10 Things blog.

    Provided By Justin James

  • Downloads // Jul 2009

    A pragmatic approach to training programmers

    Justin James believes there should be two educational tracks for software programmers: a true computer science program that focuses on a very mathematical, theoretical approach to programming, and a hands-on route that educates people to be real-world programmers. This TechRepublic download features his ideal course listing for such a training...

    Provided By Justin James

  • Downloads // Jun 2010

    Top 10 computer history Web sites

    If you're a computer history buff -- or you just want to revisit the tech of your youth -- check out these museum sites featuring articles, pictures, forums, and even the first TV commercials for PCs.This download is also available as an entry in our 10 Things blog.

    Provided By Tim Malone

  • Downloads // Jun 2009

    10 easy ways to improve your public speaking

    If the thought of speaking in front of a group makes your blood run cold, here's good news: You can employ a variety of simple tricks to take the edge off your nerves so that your delivery will be smooth and self-assured. Longtime actor Jack Wallen shares these tried-and-true techniques.This...

    Provided By Jack Wallen

  • Downloads // Apr 2011

    10 things you gotta have to succeed in IT

    Everyone seems to agree that IT is a tough field. But what does it take to overcome the adversities and become a successful IT pro? These qualities may be the key.This download is also available as an entry in our 10 Things blog.

    Provided By Jack Wallen

  • Downloads // Jul 2010

    10 things that define a true professional

    You may be a brilliant developer, a highly skilled net admin, or a crackerjack DBA -- but if you're unprofessional, your career is likely to fall short. Alan Norton offers some attributes to strive for.This download is also available as an entry in our 10 Things blog.

    Provided By Alan Norton

  • eBooks // Apr 2012

    Building and Operating a Network Operating Center (NOC) and Help Desk

    Managed service providers (MSPs) have many choices to make when building and operating a network operating center (NOC) and help desk. Whatever choice you make, it is important to first define your operational and service level needs in order to choose the model that best fits your business. This eBook...

    Provided By ConnectWise

  • eBooks // Dec 2010

    Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team

    As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth happens quickly, it becomes difficult to maintain the outstanding service levels that defined the company when it was founded. When an IT...

    Provided By ConnectWise

  • Training // Oct 2010

    Windows Server 2008 Virtual Labs

    In these TechNet Virtual Labs, you'll have the opportunity to test-drive new and improved features and functionality in the Windows Server 2008 and Windows Server 2008 R2 releases. Each lab takes approximately 45-60 minutes to complete.

    Provided By Microsoft

  • Downloads // Feb 2012

    Support pro resume makeover

    This before-and-after look at a sample support pro resume will help you avoid some common mistakes and produce a job-winning resume of your own. You can read the critique details by resume expert Jennifer Hay in this Career Management blog post.

    Provided By TechRepublic.com